Att_7_-_Draft_QASP.doc

M67854-17-R-7401

Draft

Quality Assurance Surveillance Plan (QASP)

Marine Corps Wargaming Support

31 Purpose

2 Roles and Responsibilities

2.1 Project Manager

2.2 Contracting Officer (KO)

2.3 Contracting Officer's Representative (COR)

2.4 Contractor Representatives

3 Performance Requirements and Method of Surveillance

3.1 Contract Surveillance

3.2 Surveillance Matrix

Appendix 1 - Surveillance Matrix Appendix 2 - Corrective Action Report (CAR) Appendix 3 - Customer Complaint Record Appendix 4 - Performance Assessment Report (PAR)

Quality Assurance Surveillance Plan (QASP) Marine Corps Wargaming Support

1 Purpose

This Quality Assurance Surveillance Plan (QASP) is a contractor-developed document used to determine if the contractor's performance meets the performance standards contained in the contract.

The QASP establishes procedures on how this assessment/inspection process will be conducted. It provides the detailed process for a continuous oversight process:

· What will be monitored

· How monitoring will take place

· Who will be conduct the monitoring

· How monitoring efforts and results will be documented The contractor is responsible for implementing and delivering performance that meets contract standards using its Quality Control Plan. The QASP provides the structure for the government's surveillance of the contractor's performance to assure that it meets contract standards. It is the government's responsibility to be objective, fair and consistent in evaluating contractor performance.

The QASP is not part of the contract nor is it intended to duplicate the contractor's quality control plan. This QASP is a living document. Flexibility in the QASP is required to allow for an increase or decrease in the level of surveillance necessary based on contractor performance.

The QASP should recognize that unforeseen or uncontrollable circumstances might occur that are outside the control of the contractor.

Bottom line, the QASP should ensure early identification and resolution of performance issues to minimize impact on mission performance.

2 Roles and Responsibilities

The following personnel shall oversee and coordinate surveillance activities.

- Project Manager

- Contracting Officer

- Contracting Officer's Representative

2.1 Project Manager

The Director of Wargaming Division provides primary program oversight, nominates the COR, ensures the COR is trained before performing any COR duties and supports the COR's performance assessment activities. While the Project Manager may serve as a direct conduit to provide Government guidance and feedback to the Contractor on technical matters, they are not empowered to make any contractual commitments or any contract changes on the government's behalf.

Assigned Director: Dr. William (Bill) Lademan Organization or Agency: Marine Corps Warfighting Laboratory, Wargaming Division Telephone: 703-784-3276 Email: william.lademan@usmc.mil

2.2 Contracting Officer (KO)

The KO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The KO shall also ensure that the contractor receives impartial, fair, and equitable treatment under this contract. Determine and document the final assessment of the contractor's performance in the governments past performance tracking system.

Assigned KO:

Organization or Agency: Marine Corps Systems Command, Contracts

Telephone:

Email:

2.3 Contracting Officer's Representative (COR)

The COR is responsible for providing continuous technical oversight of the contractor's performance. The COR uses the QASP to conduct the oversight/surveillance process. The COR shall keep a Quality Assurance file that accurately documents the contractor's actual performance. The purpose is to ensure that the contractor meets the performance standards contained in the contract. The COR is responsible for reporting early identification of performance problems to the KO. The COR is required to provide an annual performance assessment to the KO which will be used in documenting past performance. The QASP is the primary tool for documenting contractor performance. The COR is not empowered to many any contractual commitments or to authorize any contractual change on the Government's behalf.

COR:

Appointed COR: Mary K. (Kathy) Sartwell

Organization or Agency: Wargaming Division

Telephone: 703-432-3276 Email: mary.sartwell@usmc.mil

2.4 Contractor Representatives

The following employees of the contractor serve as the contractor's Program Manager and Task Manager for this contract. (Section will be completed after contract award) Program Manager –

Telephone: <enter number> Email:

Task Manager –Telephone: <enter number> Email:

Other Key Contract Personnel –

Title: Contracts Manager Telephone: Email:

3 Performance Requirements and Method of Surveillance

This section describes the special requirements for this effort. The following sub-sections provide details of various considerations on this effort.

3.1 Contract Surveillance

The goal of the QASP is to ensure that contractor performance is effectively monitored and documented. The COR uses the methods contained in this QASP to ensure the contractor is in compliance with contract requirements. The COR is responsible for a wide range of surveillance requirements that effectively measure and evaluate the contractor's performance. Additionally, this QASP is based on the premise that the contractor, not the government, is responsible for management and QC/QA actions to successfully meet the terms of the contract.

3.2 Surveillance Matrix

The Surveillance Matrix (Attachment 1) is the list of performance objectives and standards that must be performed by the contractor. This matrix details the method of surveillance the COR will use to validate and inspect these performance elements. Inspection of each element will be documented in the COR file.

Performance objectives define the desired outcomes. Performance Standards define the level of service required under the contract to successfully meet the performance objective. The inspection methodology defines how, when, and what will be assessed in measuring performance. The Government performs surveillance, using this QASP, to determine the quality of the contractor's performance as it relates to the performance element standards. The Surveillance Matrix should be used to form the foundation of the COR's inspection checklist.

In evaluating the quality of contractor’s performance, the following performance ratings may be used.

Performance

Rating Criteria

Appendix 1 - Surveillance Matrix

3.1

Wargame Planning - Performance of this function will require access to TS/SCI information.

3.1.1

The contractor shall develop a clear wargame problem statement, purpose and objectives for each wargame based on guidance from WGD personnel and interface with the wargame sponsor.

a) STD: The Contractor shall ensure that purpose and objectives are complete and meet the desired intent of the wargame sponsor.

AQL: The Contractor shall meet this standard at least 95%.

What: Sponsor's wargame purpose and objectives

How: 100% inspection

Who: COR Standard(s): Inspection applies to all standards

3.1.2 The Contractor shall develop, update and submit the Plan of Action and Milestone (POA&M) for each wargame for government approval.

Deliverables:

A001 Specific Wargame Plan of Action and Milestone (POA&M)

a) The Contractor shall submit the complete POA&M that includes dates, specific pathway event and such other related information as the Division may specify. The Contractor shall deliver the POA&M to the COR for weekly review.

AQL: The Contractor shall meet this standard at least 95%. In the event that the Contractor shall fail to meet this standard, the Contractor shall submit a detailed POA&M no later than one (1) business day following the Division's notice.

What: the POA&M

How: 100% pre-approval of POA&M

Continuous observation throughout wargame pathway and main event

100% review of report updates

Wargame sponsor feedback

3.1.3 The contractor shall conduct planning, scheduling and coordination related to the use of offsite facilities in support of wargaming events.

a) The Contractor shall assist the Government in planning and coordinating the use of off-site facilities for wargaming purposes that complies with sponsor and WGD facility requirements to meet the size and scope of the wargame.

AQL: At least 95% Compliance of Wargaming Division's requirement to conduct specified size and scope of a wargame at an offsite venue. In the event the Contractor fails to meet this requirement, the Contractor will provide a POA&M to meet the standard.

What: The planning and coordination of offsite venue's usage for specific wargames.

How: 100% venue approval prior to event.

3.1.4 The Contractor shall plan, coordinate, facilitate, and participate in pathway events (which may include participants from the WGD and from other USMC organizations, military services, Combatant Commands, Allies, Interagency, and Non-Governmental organizations) for a specific wargame. Active participation in a wargame’s substantive Pathway Events generally shall be required for Contractor personnel who will be facilitating execution of the wargame’s main event. Active participation is defined as relevant interaction with game attendees in the form of facilitation or coordination, coordination of event planning and game organization.

a) The Contractor shall plan and coordinate pathway events that enable the WGD to accurately shape and further develop the wargame's main event. The Contractor shall ensure that the pathway events meet the sponsor and the Division's overall wargaming program timeline of events.

AQL: The Contractor shall meet this standard at least 95%. In the event that the Contractor shall fail to meet this standard, the Contractor shall be required to inform the COR no later than 15 business days prior to the scheduled event. The Contractor shall then be required to establish an alternate date for pathway event execution.

b) The Contractor shall facilitate and participate in the wargame's pathway events to ensure the events are meeting the sponsor's desired outcomes.

AQL: The Contractor shall meet this standard At least 95%. In the event that the Contractor shall fail to meet this standard, the Contractor shall inform the COR to develop course of action that will support the sponsor's desires.

What: wargame pathway and main events

How: Sponsor satisfaction that event has been completed

100% review of game design and game scenario

Wargame sponsor feedback

3.1.4.1 The Contractor shall create and submit a detailed summary of discussions and activities for the wargame pathway events.

Deliverables:

A002 Summary of discussions and activities for wargame Pathway Events

a) The Contractor shall create a detailed summary of pertinent discussions and activities from pathway events. The Contractor shall deliver a final version of the summary to the COR no later than 10 business days from the conclusion of the pathway event. The Contractor shall ensure the summary is an accurate depiction of the pathway events discussions.

AQL: The Contractor shall meet this standard at least 95%. In the event that the Contractor shall fail to meet this standard, the Contractor shall be required deliver the detailed summary no later than 5 business days from the Division's notice.

What: a detailed summary of pertinent discussions and activities for wargame pathway events

How: 100% pre-approval of summary

3.2 Wargame Development - Performance of this function will require access to TS/SCI information.

3.2.1 The Contractor shall create, develop, document, and deliver a wargame design and scenario for each specified wargame.

Deliverables:

A003 Comprehensive and customizable wargame design and wargame scenario

a) The Contractor shall create, develop and document a wargame design and scenario that meets the wargame objective requirements. The Contractor shall present periodic draft copies of the wargame design and scenario as requested by the COR, not to exceed three times per month.

AQL: The Contractor shall meet this standard at least 90%. In the event that the Contractor shall fail to meet this standard, the Contractor shall provide the required information to the COR, no later than three business day from the Division's notice.

b) The Contractor shall deliver the specified wargaming design and scenario to the COR for approval, no later than 10 business day prior to a specific pathway event.

AQL: The Contractor shall meet this standard at least 95%. In the event that the Contractor shall fail to meet this standard, the Contractor shall identify the corrective action and deliver the specific wargame design and scenario no later than seven business days prior to a specific event.

What: wargame design and scenario

How: Continuous observations

100% review of game design and game scenario

Wargame sponsor feedback

3.2.2 The Contractor shall author, produce, and print Wargame Player Books for each wargame.

Deliverables:

A004 Wargame Player Book

a) The Contractor shall draft and produce Wargame Player Books for wargames as specified by the Wargaming Division. The Contractor shall ensure the content accuracy of the Wargame Player Books, prior to the draft version being submitted. The draft version of the Wargame Player Book shall have no grammatical errors upon submission to the COR. The Contractor shall submit a draft version of the Wargame Player Book, to the COR no later than twenty (20) business days before the wargame's main event.

AQL: The Contractor shall meet this standard at least 95%. In the event that the Contractor fails to meet this standard, the Contractor shall deliver the draft version of the Wargame Player Books no later than three business days following the Wargaming Division's notice.

b) Upon final approval, the Contractor shall produce final Wargames Player Books for specific wargames.

AQL: The Contractor shall meet this standard at least 95%. In the event that the Contractor shall fail to meet this standard, the Contractor shall deliver the Player Books no later than three business days prior to the wargame's main event.

What: Wargame DVD in HTML format

How: 100% pre-approval of DVD

3.3 Wargame Execution - Performance of this function will require access to TS/SCI information.

3.3.1 The Contractor shall support all aspects of the wargame main event.

a) The Contractor shall plan, prepare for and coordinate support for the wargame Main Event. The Contract shall complete and present the planning and preparation of the Main Event to the COR, no later than 10 business days prior to the main event execution date. The Contractor shall verify that the planning and preparation complies with the Division and sponsor's timeline and facilitates wargame's objectives.

AQL: The Contractor shall meet this standard at least 95%. In the event that the Contractor shall fail to meet this standard, the Contractor shall present the plan no later than three business days following the Division's notice.

b) The Contractor shall provide management, technical and administrative support for the wargame Main Event. The on-site Contractor support shall provide immediate support required to facilitate in the overall execution of the Main Event. Upon notification of a wargame support requirement, the Contractor shall response to the requirement, with the Contractor Support personnel on-site, no later than 1 hour following notification.

AQL: The Contractor shall meet this standard at least 95%. In the event that the Contractor shall fail to meet this standard, the Contractor shall take the corrective action required to meet the needs of the Division and the sponsor.

What: wargame pathway and main events

How: Sponsor satisfaction that event has been completed

100% review of game design and game scenario

Wargame sponsor feedback

3.3.2

The Contractor shall provide Facilitator Support for Tier 1 – III wargames.

a) The Contractor shall provide facilitator support for all Tier I – III wargames. The facilitator should have a functional understanding of the subject matter and the overall objectives of the wargame. The facilitator will participate in the Main Event discussion groups as a subject matter expert, and provide guidance during cell discussions to achieve the overall wargame objectives. The Contractor will ensure the Facilitator is available from the Final Planning Conference through publishing of the Final Report.

AQL: The Contractor shall meet this standard at least 100%.

What: Facilitator Support for Tier I – III wargames How: Continuous observations

100% Pre-approval of Facilitators

3.4 Wargame Analysis –

Performance of this function will require access to TS/SCI information.

3.4.1 The Contractor shall analyze wargaming results and submit required after-action reports.

Deliverables:

A002 Summary of discussions and activities for wargame Pathway and Main Events A005 Quick-look Report A006 Wargame Multi-media DVD A011 Wargame Final Report

a) The Contractor shall analyze the wargame results within the timeframe as may be specified by the Wargaming Division and the Wargame sponsor. The Contractor shall ensure that the analysis is thorough and accurately articulates all wargame findings. The Contractor shall submit the analysis with writing skills commensurate with article submissions to professional military publication.

AQL: The Contractor shall meet this standard at least 95%. In the event that the Contractor shall fail to meet this standard, the Contractor shall submit the required analysis to the COR, no later than three business days following notification.

b) The Contractor shall submit required after-action report (by email, for unclassified material and by appropriate means for classified material, to the COR no later than the date that may be specified by COR. The Contractor shall submit the required after-action reports with no more than three grammatical errors within the contents of the report.

AQL: The Contractor shall meet this standard at least 95%. In the event that the Contractor shall fail to meet this standard, the Contractor shall be required to submit the after-action reports with the grammatical errors corrected and no later than 2 business days from the Wargaming Division's notice.

What: Required after-action reports

100% review of reports

100% Pre-approval of reports

Wargame sponsor feedback

3.4.1.1 The Contractor shall develop, execute and present the results of the Collection, Assessment, and Production (CAP) Plan in order to ensure that wargaming objectives are clearly defined, appropriate data is collected based on the defined objectives, and the lessons learned are captured in an accurate and timely manner. The results of Cap Plan should be clearly presented so that they can be applied to future concepts and follow-on games.

Deliverables:

A002 Summary of Discussion and Activities for the Wargame and Main Pathway Events

a) The Contractor shall develop a detailed collection plan that depicts how data will be collected during the execution of the wargame for post-wargame analysis and synthesis of wargame results. The Contractor will present the detailed collection plan to the COR no later than 10 business days before the execution of the wargame main event.

AQL: The Contractor shall meet this standard at least 95%. In the event that the Contractor shall fail to meet this standard, the Contractor shall present a detailed collection plan no later than two business days following the Wargaming Division's notice.

b) The Contractor shall execute the assessment and information collection plan that captures wargame objects and lessons learned. The Contractor shall execute the plan in a manner that accurately and thoroughly depicts the objectives and the lessons learned to facilitate further exploration of the games purpose and objectives.

AQL: The Contractor shall meet this standard at least 95%. In the event that the Contractor shall fail to meet this standard, the Contractor shall be required coordinate the execution of follow-on assessment and information sessions no later than 10 business days from the Wargaming Division's notice.

What: Data Collection Plans

How: 100% pre-approval

Continuous observation throughout wargame main event

3.5 Wargame Information Technology - Performance of this function will require access to TS/SCI information.

3.5.1 The Contractor shall compile, consolidate and deliver multi-media products on CD-ROM/DVD. The Contractor shall develop multi-media products that include post-game reports, photographs and videos, and other related wargame materials.

A002 Summary of discussions and activities for wargame Pathway and Main Events

a) The Contractor shall develop multi-media products that include post-game reports, photographs and videos, and other related materials the Wargaming Division may specify from the events. The Contractor shall present a draft copy of the multi-media products to the COR no later than 3 business days after finalization of all post-game material.

AQL: The Contractor shall meet this standard at least 95%. In the event that the Contractor shall fail to meet this standard, the Contractor shall present the multi-media products no later than two business days following the Wargaming Division's notice.

b) The Contractor shall produce the approved multi-media products that include post-game reports, photographs and videos, and other materials the Wargaming Division may specify from the events. The Contractor shall deliver a copy of the multi-media products to the COR no later than 3 business days after Wargaming Division's approval of the draft.

AQL: The Contractor shall meet this standard at least 95%. In the event that the Contractor shall fail to meet this standard, the Contractor shall deliver the multi-media products no later than two business days following the Wargaming Division's notice.

What: multi-media products

How: Continuous observations

100% review of reports

100% Pre-approval of reports

Wargame sponsor feedback

3.5.2 The Contractor shall create and maintain specific wargame SharePoint sites.

a) The Contractor shall create the SharePoint sites for specific wargame events, as identified by the COR, no later than five business days prior to the beginning of the event. SharePoint sites may be Unclassified or SECRET as required. SECRET SharePoint sites will only be created on designated SiPR computers.

AQL: The Contractor shall meet this standard at least 95%. In the event that the Contractor shall fail to meet this standard, the Contractor shall develop the SharePoint site for specific wargames no later than two business days following the Wargaming Division's notice.

b) The Contractor shall maintain the SharePoint sites for specific wargames to ensure the site remains operational throughout the execution of the wargame event.

AQL: The Contractor shall meet this standard at least 95%. In the event that the Contractor shall fail to meet this standard, the Contractor shall have 4 hours to identify and take corrective actions to repair the SharePoint site for wargame event continued usage.

What: specific wargame SharePoint site

How: 100% pre-approval of the SharePoint Site

Continuous observation throughout wargame pathway and main event

3.5.3 The Contractor shall design, create and deliver graphics for wargame documents, posters, and other related materials.

Deliverables:

A007 Wargame graphics

a) The Contractor shall design graphics for inclusion of wargame documents, posters, and other related materials the Wargaming Division may specify for specific wargame events. The Contractor shall present the design to the COR for approval no later than 10 days from the date of requirement notification.

AQL: The Contractor shall meet this standard at least 95%. In the event that the Contractor shall fail to meet this standard, the Contractor shall present the design graphics no later than three business days following the Wargaming Division's original notice.

b) The Contractor shall create the approved graphics for wargame documents, posters, and other related material the Wargaming Division may specify for specific wargaming events. The Contractor shall deliver a final version to the COR no later than three business days after graphic design approval.

AQL: The Contractor shall meet this standard at least 95%. In the event that the Contractor shall fail to meet this standard, the Contractor shall deliver the approved graphics no later than two business days following the Wargaming Division's notice.

What: graphics for wargame documents, posters and other related materials

How: 100% graphic pre-approval.

3.5.4 For Tier I Wargames, the Contractor shall produce and deliver a Battle Book (in electronic format) that shall include the Final Report of the wargame and such other material (created in the course of the wargame activities) as the Wargaming Division may specify

Deliverables:

A008 Wargame Battle Book

a) The Contractor shall produce a Battle Book that includes the Final Report of the wargame and such other material as the Wargaming Division may specify. The Contractor shall deliver a draft copy of the Battle Book, to the COR, no later than 10 days after the Final Report completion date.

AQL: The Contractor shall meet this standard at least 95%. In the event that the Contractor shall fail to meet this standard, the Contractor shall present the Battle Book no later than three business days following the Wargaming Division's notice.

What: Wargame Battle Book

How: 100% pre-approval of wargame Battle Book

3.5.5 For specific wargames, the Contractor shall plan, organize, integrate, set up, maintain and breakdown, at a location other than the Wargaming Division's facility, Government-furnished Information Technology and/or Audio-Visual applications, stand-alone networks (SIPR or NIPR), and systems (the “Wargame IT”), including cabling and other support items and software. Transportation of equipment provided by the Government

A009 IT/AV Site Preparation Requirements and Installation Plan

a) The Contractor shall develop and submit a plan that details the implementation and integration of government furnished IT/AV equipment with off-site wargame venue facilities and equipment to supports sponsor and WGD's off-site venue requirements. The Contractor shall be required to deliver the off-site IT service plan, to the COR, no later than 10 business days prior to the off-site event.

AQL: The Contractor shall meet this standard at least 95%. In the event that the Contractor shall fail to meet this standard, the Contractor shall be required to deliver the off-site IT service plan, no later than 3 business days from the Wargaming Division's notice.

b) The Contractor shall conduct set up, maintenance, and breakdown of government furnished IT/AV equipment in accordance with the approved off-site IT service plan.

AQL: The Contractor shall meet this standard at 100%.

What: Off-site IT Service Plan

How: 100% pre-approval

100% Inspection

Continuous observation throughout wargame pathway and main event

Who: COR, other Government personnel

3.5.6 The Contractor shall identify dedicated Wargaming computer equipment and software that are not operational and available for the execution of wargame events and recommend a corrective action.

a) The Contractor shall ensure the WGD dedicated computer and software equipment are operational and available for the execution of wargame events.

AQL: The Contractor shall meet this standard at least 95%. In the event that the Contractor fails to meet this standard, the Contractor shall identify and recommend the corrective action required to restore all wargaming computer equipment to an operational status no later than five business days following the Wargaming Division's notice.

b) The Contractor shall recommend a corrective action within 10 days that facilitates the availability of the dedicated computer and software equipment for wargaming events.

AQL: The Contractor shall meet this standard at least 95%. In the event that the Contractor shall fail to meet this standard, the Contractor shall take the corrective action required to update all dedicated wargaming computer equipment to an operational status no later than 30 business days from the date of Wargaming Division's notification.

What: dedicated Wargaming computer equipment and software specified on Attachment J-1 (the Wargaming Computer Assets)

How: Random Inspection

3.5.6.1 The Contractor shall coordinate and monitor Government-provided repairs and replacements for the Wargaming Computer Assets and deliver documentation.

Deliverables A010 Wargaming Computer Assets Status Report

a) The Contractor shall coordinate and monitor all Government-provided repairs and replacements for wargaming computer assets delineated on the Monthly Wargaming Computer Assets Status Report and report the finding to the COR no later than the 5th business day of the month. The Contractor shall accurately and completely report the operational status and completeness of each such asset.

AQL: The Contractor shall meet this standard at least 95%. In the event that the Contractor shall fail to meet this standard, the Contractor shall provide the required information to the COR, no later than the 8th business day of the month.

What: Government-provided repairs and replacements for computer assets

3.5.6.2 The Contractor shall create and deliver a weekly Wargaming Computer Assets Status Report specifying the status of all Wargaming Computer Assets and providing recommendations regarding repairs, replacements, and other actions reasonably necessary or advisable for maintaining or improving the mission readiness of such Assets.

Deliverables:

A010 Wargaming Computer Assets Status Report

a) The Contractor shall deliver the Wargaming Computer Assets Status Report (by email to COR) no later than 0830 each Tuesday (or, if the Wargaming Division is closed on such day, the next business day).

AQL: The Contractor shall meet this standard at least 95%. In the event that the Contractor shall fail to meet this standard, the Contractor shall deliver the Wargaming Computer Assets Status Report no later than one business day following the Wargaming Division's notice of the Contractor's failure to comply.

b) The Wargaming Computer Assets Status Report shall accurately and completely report the operational status and completeness of each such asset.

AQL: The Contractor shall meet this standard at least 95%. In the event that the Contractor shall fail to meet this standard, the Contractor shall correct the Wargaming Computer Assets Status Report no later than one business day following the Wargaming Division's notice of the Contractor's failure to comply.

What: the Wargaming Computer Assets Status Report

How: random inspection

3.6 General Information Technology Services

3.6.1 The Contractor shall maintain the Wargaming Division’s Operational SharePoint site to ensure all updated and relevant information is available.

a) The Contractor shall update and maintain the Wargaming Division's Unclassified and SECRET SharePoint sites and notify the COR that updates are complete by email no later than 0830 each Tuesday (or, if the Wargaming Division is closed on such day, the next business day).

AQL: The Contractor shall meet this standard at least 95%. In the event that the Contractor shall fail to meet this standard, the Contractor shall correct the Wargaming Computer Assets Status Report no later than one business day following the Wargaming Division's notice.

What: the Wargaming Division SharePoint site

How: Continuous observation of SharePoint site.

3.6.2 The Contractor shall perform on-site Information Technology support.

3.6.2.1 The Contractor shall provide on-site Information Technology support during wargames and in day-to-day operations. Typical IT support tasks are software installation, trouble-shooting, assistance with basic program functions in the Microsoft Office Suite, video teleconferencing (SIPR and NIPR) set up and operation, Sharepoint support, establishment and breakdown of stand-alone ad hoc networks (NIPR and SIPR), and setup and operation of audiovisual equipment. The Contractor shall integrate Information Technology into the Wargaming Plans.

a) The Contractor shall assist in the integration of Information Technology (IT) into the Wargaming Program. The Contractor shall assist in identifying IT capability solutions that enhance the Wargaming Program.

What: the integration of IT into the Wargaming Program

How: Continuous observation

3.6.2.2 The Contractor shall provide on-site NIPRnet and SIPRnet support for Wargaming Division's workforce.

a) The Contractor shall monitor the Wargaming Division’s access to NiPR and SiPR, report any deficiencies to the COR and recommend a feasible corrective course of action in order to maintain an operational readiness status to facilitate the Wargaming Division in accomplishing the overall mission.

AQL: The Contractor shall meet this standard at least 100%.

What: NIPRnet

SIPRnet

How: Continuous observation

3.6.2.3 The Contractor shall provide comprehensive web site backup and archive for Wargaming Division designated sites using government assets.

a) The Contractor shall ensure that all designated material (electronic version) is backed-up and archived for future wargame usage.

What: comprehensive web site backup and archive

3.6.2.4 The Contractor shall identify the requirement needed to upgrade WGD 's IT, Audio Visual (AV), and Video Teleconferencing (VTC) equipment t.

Deliverables:

A010 Wargaming Computer Assets Status Report

a) The Contractor shall indentify the requirement to upgrade the Wargaming Division's IT, Audio Visual (AV), and video teleconferencing equipment to ensure the equipment remains available and operational for the execution of wargame events. The Contractor shall report any deficiencies with the IT, AV, and VTC equipment to the COR no later than 2 business days upon identification of deficiency. The Contractor shall develop a plan that depicts the corrective actions to be taken.

AQL: The Contractor shall meet this standard on a daily basis at least 95%.

b) The Contractor shall assist the Wargaming Division with the employment of IT, AV and VTC equipment integration into the wargame event.

AQL: The Contractor shall meet this standard at least 95%.

c) The Contractor shall assist with upgrading WGD's IT, AV and VTC equipment to ensure compatibility with other governmental upgraded equipment. The Contractor shall provide recommended upgrades to IT, AV and VTC that facilitate WGD mission accomplishment.

What: upgrading WGD 's IT

Audio visual (AV)

Video teleconferencing (VTC) equipment

How: Continuous observation

3.6.2.5 The Contractor shall provide wargaming network and computer support for the Wargaming Division.

a) The Contractor shall provide all wargaming network and computer support for the Wargaming Division that facilitates the required operational readiness status to support the Wargaming Division and its sponsor's mission and objectives. The Contractor Shall maintain the network throughout the period of performance of this PWS and provide network and computer assistance when required. The Contractor shall respond to network and computer support requirements no later than one business follow the support requirement notice.

AQL: The Contractor shall meet this standard at least 95%. In the event that the Contractor shall fail to meet this standard, the Contractor shall response to network and computer support requirements no later than one-business days following the Wargaming Division's notice.

What: all network and computer support

How: Continuous observation

Wargame Division feedback

3.6.2.6 The Contractor shall support the Government with management of network privileges and permissions.

a) The Contractor shall assist the Government with management of network privileges and permission for the Wargaming Division that facilitates in the Wargaming Division and its wargame’s sponsor operational readiness status requirement to execute its mission. The Contractor shall ensure that the network privileges and permissions are assigned and available within 15-business day following the Wargaming Division's notice.

AQL: The Contractor shall meet this standard at least 95%. In the event that the Contractor shall fail to meet this standard, the Contractor shall identify the corrective action required to assign privileges and permission no later than 5-business day following the Wargaming Division's notice.

What: network privileges and permissions

How: Continuous observation

3.6.3 The Contractor shall design and create graphics for wargame documents, posters, and other related materials.

Deliverables:

A007 Wargame graphics

a) The Contractor shall design graphics for inclusion of wargame documents, posters, and other related materials the Wargaming Division may specify for daily operations or other reasons that the Wargaming Division may specify. The Contractor shall present the design to the COR for approval no later than 10 days following the date of requirement notice.

AQL: The Contractor shall meet this standard at least 95%. In the event that the Contractor shall fail to meet this standard, the Contractor shall present the design graphics no later than three business days following the Wargaming Division's original notice.

b) The Contractor shall create the approved graphics for wargame documents, posters, and other related material the Wargaming Division may specify. The Contractor shall deliver a final version to the COR no later than 10 business days from the Wargaming Division's requirement notice.

AQL: The Contractor shall meet this standard at least 95%. In the event that the Contractor shall fail to meet this standard, the Contractor shall deliver the approved graphics no later than two business days following the Wargaming Division's notice.

What: graphics

How: 100% graphic pre-approval.

Who: Wargaming Director, Government Representative, COR, or project action officer.

3.7

Marine Corps (enterprise Analyst - The Contractor shall review all final reports and documents produced by the Wargaming Division, specifically relying on the understanding and interpretation of the Capabilities Development Directorate (CDD) and Combat Development and Integration (CD&I) deliverable requirements and specific requirements designed to inform the Program Objective Memorandum (POM) Capabilities Bases Assessments (CBA) process with identifying capability requirements described in relation to tasks, conditions, standards and performers. Performance of these functions will require TS/SCI access.

A015 Wargame Enterprise Final Report a)The Contractor shall review all final reports and documents produced by the Wargaming Division and based on the specific requirement from CD&I/CDD, identify and highlight designated focus areas that support CDD, MCWL/FD and the Wargaming Division’s efforts in identifying capabilities and gaps. The Contractor will submit the Marine Corps Enterprise Final Report (separate TS/SCI report will be submitted if required) to the COR on an annual basis no later than 90 days after the end of each contract year in which wargame support services are ordered.

AQL: The Contractor shall meet this standard at least 95%. In the event that the Contractor shall fail to meet this standard, the Contractor shall submit the Marine Corps Enterprise Final Report to the COR no later than ten business days following the Wargaming Division's notice.

What: Marine Corps Analyst Support How: Continuous observation

Wargame Division feedback

3.8 Special Wargaming Support

3.8.1 The Contractor shall provide Senior Consultant I support. The Wargaming Program wargames require Senior Consultant I support throughout the wargames pathway and main events. The Senior Consultant I support assists with the shaping and developing of wargames, game design, and post-game analysis.

a) STD: The Contractor shall provide Senior Consultant I support consisting of Flag/General/SES equivalent experience-based mentoring as it relates to State Department, Combatant Command, and Chairman of the Joint Chiefs of Staff activities. The Contractor shall notify the COR with the name and qualifications of the proposed Senior Consultant no later than 20 business days prior to the support requirement date.

AQL: The Contractor shall meet this standard at 100%. In the event that the Contractor fails to meet this standard, the Contractor shall inform the COR to develop a course of action that will support the pathway or main event requirement no later than 10 business days prior to the support requirement date.

What: Senior Consultant I Support How: 100% Pre-approval

3.8.2 The Contractor shall provide Senior Consultant II support. The Wargaming Program wargames require Senior Consultant II support throughout the wargames pathway and main events. The Senior Consultant II support consists of joint, strategic level data collection, analysis and synthesis of wargame results, drafting, editing, and reviewing the documents that support the wargame objectives.

a) The Contractor shall provide Senior Consultant II support with experience in regimental or equivalent level command and/or serving on higher headquarters staffs, knowledge and understanding of the conduct of military operations, and writing skills commensurate with article submissions to military publications. The Contractor shall notify the COR of the support acquired for approval no later than 20 business days prior to the support requirement date.

AQL: The Contractor shall meet this standard at least 95%. In the event that the Contractor fails to meet this standard, the Contractor shall inform the COR to develop a course of action that will support the pathway or main event requirement no later than10 business days prior to the support requirement date.

What: Senior Consultant II Support How: 100% Pre-approval

3.8.3 The Contractor shall provide Senior Consultant III support. The Wargaming Program wargames require Senior Consultant III support throughout the wargames pathway and main events. The Senior Consultant III support consists of Operational-level data collection, analysis and synthesis of wargame results, drafting, editing, and reviewing the documents that support the wargame objectives.

a) The Contractor shall provide Senior Consultant III support based on experience with serving on a Regimental staff / Battalion or equivalent command and knowledge and understanding of the tactics, techniques and procedures of employing a battalion-sized element and its staff. The Senior Consultant III shall have writing skills commensurate with article submissions to military publications. The Contractor shall notify the COR of the support acquired for approval no later than 20 business days prior to the support requirement date.

AQL: The Contractor shall meet this standard at least 95%. In the event that the Contractor fails to meet this standard, the Contractor shall inform the COR to develop a course of action that will support the pathway or main event requirement no later than10 business days prior to the support requirement date.

What: Senior Consultant III Support How: 100% Pre-approval

3.10 Enhanced Wargaming Support

3.10.1 Administrative Support –

The Contractor shall provide administrative support.

Deliverables

A012 Command Chronology Report A013 Key Documents Archive

a) Contractor shall provide administrative support to the Wargaming Division that consists of composing, reviewing, editing, routing and tracking official written products using local or USMC/Navy enterprise formats and applications, assist in travel planning, interface with appropriate command personnel for Wargaming Division supplies, compile information relevant to a command chronology, create and maintain an electronic key documents archive, attend meeting and capture meeting minutes and provide calendar management support. Additionally, the contractor shall prepare and track telephone work requests; manage scheduling of video teleconferencing; and process MCWL/FD supply and IT Procurements and IT waiver packages.

AQL: The Contractor shall meet this standard at least 95%. In the event that the Contractor fails to meet this standard, the Contractor shall inform the COR to develop a course of action that will support the required administrative action no later than 24 hours from the support requirement date.

What: Administrative support required to augment the Government in support of the Wargaming Division mission.

How: Continuous observations

100% review of written reports 100% review of schedule

100% review of document updates

Government satisfaction that event the task has been completed

3.10.2 Enhanced Wargaming Information Technology and Audio Visual Support

3.10.2.1 The Contractor shall establish an IT/AV collaborative website, using Government provided web hosting applications, for synthesizing knowledge gained from wargame finding with tactics, techniques and procedures as well as enabling technologies.

a) The Contractor shall establish the collaborative sites and ensure the site remains operational and accessible for continuous updates and refinements.

AQL: The Contractor shall meet this standard at least 95%.

What: IT/AV collaborative website How: Continuous observations

3.10.2.2 The Contractor shall provide technical, information management, and data management support for Wargaming Division, to include maintenance of a Wargaming Division SharePoint collaborative website and information repository that will act in conjunction with the Experiment Division Plans Branch and the Science and Technology Division to align SharePoint efforts between MCWL/FD divisions.

a) The Contractor shall routinely conduct information and data management for the wargaming Division to include design and maintenance of the Wargaming Division’s SharePoint/collaborative site and information repository. The Contractor shall coordinate with MCWL/FD G6 / ISMO, Experiment Division, Plans Branch and Science and Technology Division to implement day-to-day information and data management within the Wargaming Division. The Contractor shall also advise the Wargaming Division Director and Deputy with regard to all general technical, data and information management issues which may impact Wargaming Division operations.

AQL: The Contractor shall meet this standard at least 95%.

What: Technical, information and data management How: Continuous observations

3.10.2.3 The Contractor shall research and provide recommendations on equipment solutions to suit emerging network needs for the Wargaming Division.

a) The Contractor shall identify the requirement to upgrade the Enhanced Wargaming Division's IT, audio visual (AV), and video teleconferencing equipment to ensure the equipment remains available and operational for the execution of wargaming events. The Contractor shall develop a plan that depicts the recommended actions to be taken.

What: M&S recommendations How: Continuous observations

3.10.3 Enhanced Wargaming Modeling and Simulation (M&S)

AQL: The Contractor shall meet this standard at least 95%.

b) The Contractor shall evaluate Commercial off the shelf (COTS), Government owned and other alternative Modeling and Simulation (M&S) program to determine the applicability of and most effective use of an M&S tool that best addresses the wargame topic and sponsors desires.

AQL: The Contractor shall meet this standard at least 95%.

What: COTS, Government owned and other M&S Programs How: Continuous observations

100% inspection