FY25 PERFORMANCE WORK STATEMENT v1.docx

PERFORMANCE WORK STATEMENT

CAMP LEJEUNE/NEW RIVER TELECOMMUNICATIONS SUPPORT SERVICES

1.0 INTRODUCTION. This requirement is to procure system maintenance, repair and replacement (R&R), and technical support services for the Telecommunications Facilities Uninterrupted Power Supply (UPS) DC Power Systems aboard Marine Corps Base (MCB) Camp Lejeune and Marine Corps Air Station (MCAS) New River. The support agreement will include technical support, labor, parts, maintenance, and disposition of Government Owned Equipment listed in section 5.0 of this Performance Work Statement (PWS).

2.0 BACKGROUND. The MCIEAST G6 Telecommunications Support Division (TSD) provides critical voice and data communications to the entirety of MCB Camp Lejeune and MCAS New River, NC. Proper preventative maintenance, technical support, testing, and repair and replacement services are required to proactively ensure voice and data communications remain uninterrupted by power-loss events. The UPS DC power systems include rectifiers, inverters, batteries, and their ancillary components.

3.0 SERVICES TO BE PERFORMED. This PWS establishes and defines the requirements for the contractor to provide technical support, return repair and replacement (R&R) of parts, and on-site maintenance support as required for the Base Telecommunications Facilities UPS systems for MCB Camp Lejeune and MCAS New River, NC. Specifics for each line item are included below. This will be a Firm Fixed Price (FFP) contract. The Contractor shall provide all the services, labor, transportation, supplies, materials, tools and any other items or services required for performing the functions listed in this PWS. Services shall be performed in compliance with the provisions contained within the contract.

3.1 Technical Support.

3.1.1 The contractor shall provide remote and on-site maintenance, diagnostics, routine technical assistance, and emergency technical assistance services as required. In addition to technical assistance services shall include testing, diagnostic fault isolation, problem resolution, and system restoration from the OEM support facilities for the Inverter and Rectifier systems. Remote support shall include both telephonic or electronic communications, and on-site assistance for the inverter, rectifier, and battery systems. The contractor/vendor shall immediately provide a service or support ticket number for tracking and reference of each individual R&R and/or technical support request.

3.1.2 The contractor shall provide initial Tier 1 support and shall open support tickets with associated Original Equipment Manufacturer (OEM) on required service issues.

3.1.3 Authorized Government technicians shall have direct access to OEM support for the inverter and rectifier systems. A list of these Authorized Government technicians will be provided via separate correspondence. This includes technical support, consultation, and hardware repair and replacement for equipment listed in section 5.0 of this PWS.

3.1.4 The response time for support shall be within 24 hours for non-critical issues. The response time for a critical service affecting issue shall be immediate.

3.1.5 On-site technical support by the authorized contractor or OEM personnel shall be provided under this contract if the issue cannot be diagnosed or resolved remotely. If trouble analysis, remote diagnostic services, or replacement of contractor supplied parts by local technical experts are unable to isolate and affect repairs, then on-site contractor support shall be required. The contractor shall provide for and assume all costs associated for travel, lodging, and subsistence of any support staff required to travel to the sites covered under this support agreement.

3.1.6 The response time for on-site technical support shall be within 24 hours of notification.

3.1.7 The Government shall have access to all available technical documentation.

3.1.8 The technical support for the above items may be provided by the OEM or a vender specific authorized partner.

3.2 Repair and Replace

3.2.1 Return repair and replacement service shall be part of this contract. The items covered under this service shall include all devices and parts of a device listed in section 5.0 of this PWS. Return shipping and/or disposition/disposal instructions shall be provided by the contractor. Unserviceable batteries shall be handled in accordance with section 3.3 of this PWS.

3.2.2 The contract shall provide for the Advanced Replacement of a device or part of a device for the expedited resolution of a problem prior to sending a faulty device to the OEM.

3.2.3 Replacement devices shall be shipped from the OEM on the same business day of the request when the request is made by 3 PM EST. Requests placed after 3PM shall be shipped the next business day.

3.2.4 There shall be a 30 Business Day turnaround time allotted for the testing, repair, revision updating, and return of an in/out-of-warranty item that is sent for repair. There shall be no charge for No Trouble Found repair and replacement incidents.

3.2.5 RMA and R&R shipment tracking numbers shall be provided as they become available.

3.2.6 The technical/maintenance support for the above items may be provided by the OEM or a vender specific authorized partner.

3.2.7 Only approved OEM equipment or the OEM approved suitable substitute shall be returned to the Government.

3.3 Preventative Maintenance and Testing

3.3.1 Battery systems shall be tested following OEM standards semi-annually, or as prescribed by OEM. Reports shall be provided to the Government at the conclusion of each test showing battery conditions and recommendations for replacement.

3.3.2 Replace up to 5% of battery jars, per site (facility) that are found to be out of tolerance or show signs of out gassing or corrosion during scheduled testing. Replacement includes all parts, materials, consumables, travel, labor, and disposition necessary to resolve discrepant battery jars. The contractor shall remove and dispose of all damaged jars in accordance with local and federal regulations. A certificate of disposition shall be provided to the Government for all removed jars. Contractor personnel shall be certified and authorized to perform the work.

3.3.3 Replacement of battery jars shall be scheduled and completed immediately upon identification.

4.0. DEPOT LEVEL SUPPORT TASKS.

4.0.1. Task 1 - Repair and Replacement of Failed Items. The contractor shall utilize OEM services to support the systems. The contractor shall closely monitor the OEM performance to ensure that quality standards are being observed; thereby providing a well-coordinated effort to ensure highly responsive Depot Level Support for all items on the Equipment List, and support equipment listed in section 5.0 of this PWS that comprise the systems installed at MCB Camp Lejeune and MCAS New River, NC. No Hard Drives or other Media will be returned to the contractor/vendor.

4.0.2. Task 2 - Depot Center Operations. The contractor shall utilize OEM facilities for Depot Level Support including the repair of all covered equipment. This support shall consist of the R&R of electronic circuit packs, major subassemblies, modules, printed circuit boards, and other repairable items. This includes technical support, consultation, and hardware repair and replacement for equipment listed in section 5.0 of this PWS. Support for non-emergencies shall be available from 7:00 a.m. to 4:00 p.m. EST, Monday through Friday, excluding observed Federal holidays. Support for emergencies shall be available 365/7/24. The contractor shall provide for remote and on-site maintenance, diagnostics, routine technical assistance, and emergency technical assistance services as required.

4.0.3. Task 3 - To meet the Government's high-priority, short lead time emergency requirements, the contractor's emergency replacement service shall be available 365/7/24 for the MCB Camp Lejeune and MCAS New River, NC system. For non-service threatening support, routine TAS shall be available from 7:00 a.m. to 4:00 p.m. local time, Monday through Friday. An emergency is defined as a critical system service outage which significantly impacts customer operations. The contract will identify the point of contact that has been authorized by the Government to determine this emergency service.

4.0.4 Task 4 - Onsite Diagnostic Service. If trouble analysis remote diagnostic services or replacement of contractor supplied parts by local technical experts are unable to isolate and affect repairs, then onsite contractor support shall be required. The contractor shall provide for and assume all costs associated for travel, lodging and subsistence of any support staff required to travel to the MCB Camp Lejeune and MCAS New River, NC sites covered under this support agreement.

4.0.5 Task 5 - Corrective actions for emergencies shall be handled immediately by the contractor. The contractor shall immediately investigate and resolve emergency situations, after determination by the Government POC in accordance with 4.0.3 of the PWS, that occur in the operation and maintenance of the UPS and continue to work every such situation remotely until the problem is corrected and service is restored. With non-emergencies, the Government POC shall identify the site and provide a technician to work the problem with support personnel during normal working hours.

5.0 GOVERNMENT OWNED EQUIPMENT LIST AND LOCATIONS.

5.1 Building AS256

5.1.1 Rectifiers: Vertiv NetSure 802 system with twenty (20) 200A modules

5.1.2 Inverters: Two (2) Benning Invertronic-M systems, with sixteen (16) total 10kVa modules.

5.1.3 Batteries: C&D Technologies MSEndur II AT39P, with two hundred sixteen (216) total jars.

5.2 Building BB248

5.2.1 Rectifiers: Emerson Netsure 802 system with eight (9) 200A modules

5.2.2 Inverters: Benning Invertronic system with three (4) 10kVa modules

5.2.3 Batteries: C&D Technologies MSEndur II AT39P, with seventy-two (72) total jars.

5.3 Building FC307:

5.3.1 Rectifiers: Emerson Netsure 802 system with seven (7) 200A modules.

5.3.2 Inverters: Benning Invertronic-M system with two (4) 10kVa modules.

5.3.3 Batteries: C&D Technologies MSEndur II AT39P, with seventy-two (72) total jars.

5.4 Building H1:

5.4.1 Rectifiers: Vertiv Netsure 7000 system with eight (8) modules.

5.4.2 Inverters: Alpha Technologies Cordex CXC system with twelve (12) modules.

5.4.3 Batteries: GNB Absolyte IIP 100G45, with seventy-two (72) total jars.

5.5 Building HP5:

5.5.1 Rectifiers: Emerson (Vertiv) Netsure 802 system with sixteen (16) 200A modules.

5.5.2 Inverters: Benning Invertronic-M system with ten (10) 10kVa modules.

5.5.3 Batteries: C&D Technologies MSEndur II AT39P, with one hundred ninety-two (192) total jars.

5.6 Building Ml65:

5.6.1 Rectifiers: Benning 56A system with thirty-six (36) modules.

5.6.2 Inverters: Benning Invertronic-M system with six (6) 60kVA modules.

5.6.3 Batteries: C&D Technologies MSEndur II AT39P, with ninety-six (96) total jars.

5.7 Building PP5:

5.7.1 Rectifiers: Benning 56A system with thirty-six (36) modules.

5.7.2 Inverters: Benning Invertronic-M system with six (6) 60kVA modules.

5.7.3 Batteries: C&D Technologies MSEndur II AT39P, with ninety-six (96) total jars.

5.8 Building RR134:

5.8.1 Rectifiers: Emerson Netsure 802 system with sixteen (16) modules.

5.8.2 Inverters: Benning Invertronic-M system with twelve (12) modules.

5.8.3 Batteries: C&D Technologies MSEndur II AT39P, with one hundred sixty-eight (168) total jars.

5.9 Building SR65:

5.9.1 Rectifiers: Emerson/Vertiv Netsure 502 system with three (3) modules.

5.9.2 Inverters: Benning Invertronic Compact system with two (2) modules.

5.9.3 Batteries: Marathon M12V155FT, with sixteen (16) total jars.

5.10 Building TC755:

5.10.1 Rectifiers: Vertiv NetSure 7000 system with seven (7) modules.

5.10.2 Inverters: Benning Invertronic-M system with two (2) modules.

5.10.3 Batteries: GNB Absolyte IIP 100G57, with seventy-two (72) total jars.

5.11 Building TT85:

5.11.1 Rectifiers: Emerson/Vertiv Netsure 502 system with three (3) modules.

5.11.2 Inverters: Benning Invertronic Compact system with two (2) modules.

5.11.3 Batteries: Marathon M12V155FT, with sixteen (16) total jars.

5.12 Building VL89:

5.12.1 Rectifiers: Emerson/Vertiv Netsure 502 system with three (3) modules.

5.12.2 Inverters: Benning Invertronic Compact system with two (2) modules.

5.12.3 Batteries: Marathon M12V155FT, with sixteen (16) total jars.

5.13 Building WC99:

5.13.1 Rectifiers: Emerson Netsure 802 system with eleven (11) 200A modules.

5.13.2 Inverters: Benning Invertronic-M system with five (4) modules.

5.13.3 Batteries: C&D Technologies MSEndur II AT39P, with ninety-six (96) total jars.

5.14 Building 24DC:

5.14.1 Rectifiers: Emerson/Vertiv Netsure 502 system with twelve (7) modules.

5.15 Building 25WH:

5.15.1 Rectifiers: Emerson/Vertiv Netsure 502 system with four (4) modules.

6. PLACE OF PERFORMANCE, HOURS OF OPERATION, AND PERIOD OF PERFORMANCE.

6.1 Place of Performance

6.1.1 MCB Camp Lejeune, NC.

6.1.2 MCAS New River, NC.

6.2 Hours of Operation

6.2.1 TSD operates on a nomal work week typically from Monday through Friday, from the hours of 0700-1630.

6.2.2 Unless in the event of an emergency, TSD personnel will not be available during the following observed federal holidays: New Year’s Day, Martin Luther King Day, Presidents Day, Memorial Day, Juneteenth Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day.

6.3 Period of Performance. The resultant contract will include a base period of 12 months, and two (2) 12-month option periods to be exercised at the Governments discretion. The total POP will be from FY25 to FY28

8.0 GOVERNMENT FURNISHED INFORMATION AND FACILITIES. Government furnished information, such as building locations, required by the contractor for the performance of this contract will be provided with each support request. All information received remains the property of the United States Government. The Contractor may be subject to the Privacy Act (Title 5 of U.S. Code, Section 552.a). Reports and data shall be identified and safeguarded accordingly. Agency procedures shall be followed. The Contractor shall ensure that contractor employees assigned to this requirement are briefed annually on properly identifying and handling privacy act data/information.

There is no requirement for Government Furnished Facilities. If vendor provides “onsite” support, base access instructions are provided in section XXXXX of this PWS.

9.0 CONTRACTOR RESPONSIBILITIES. The Contractor shall provide shipping as required. The government will not pay any travel expenses as part of this PWS.