M6700123Q1076-0001 Amendment.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this amendment is to provide the government's response to questions received and extend the quotes due by date to 01 August 2023 at 11:00 AM (EDT). See Summary of Changes for further details.

1. CONTRACT ID CODE PAGE OF PAGES

1 12

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 21-Jul-2023

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street , County, State and Zip Code) X M6700123Q1076

X 9B. DATED (SEE ITEM 11)

23-Jun-2023

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer X is extended, is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

21-Jul-2023

CODE

M67001MARINE CORPS FIELD CONTRACTING SYS

ATTN: STACIE BELL SIMPSON

PSC BOX 8018

CHERRY POINT NC 28533

M67001 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

M6700123Q1076

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 30 - BLOCK 14 CONTINUATION PAGE

The following have been added by full text:

GOV'T RESPONSE TO QUESTIONS

Q1. Was there an old contract for this service?

R1. No, this is a first time requirement.

Q2. Is the Base Period for 24 months (2 Years) and are there any option periods beyond the 24 months? Will the Government please clarify the intended number of years for this contract.

R2. This is a requirements contract for the period of 2 years. There are no options on this contract.

Q3, Would the Government please clarify the intended start date of the contract?

R3. As soon as possible/feasible idealy within 30 days of contract award.

Q4. CLIN 0001AD and 0002AD only call out washers, dryers, washer/dryer combinations, and ice machines for pricing repairs. Paragraph 2.3 of the PWS also makes reference to Air Conditioners, Fill Size Refrigerators, Microwave Refrigerator Combinations, Dishwasher and Ranges.

Would the Government please clarify whether the contractor is required to perform “Repair Services” on Air conditioners, Fill Size Refrigerators, Microwave Refrigerator Combos, Dishwasher amd Ranges?

R4. Repair services are only to be performed on materials identified in the Repair CLINS of this requirement. Minor repairs included in preventative maintenance services for equipment such as Air Conditioners, Fill Size Refrigerators, Microwave Refrigerator Combos, Dishwasher, and Ranges.

Q5. Solicitation, page 14, Section 12.0, the statement “APPLIANCE LOCATIONS – ATTACHMENT 1 will be provided with the solicitation”.

Would the Government please provide the Attachment 1 APPLIANCE LOCATIONS?

R5. The attachment was inadvertently left off of the posting and has now been attached to this amendment.

Q6. Item number H. During the preventative maintenance process if the contractor finds a deficiency will this constitute a separate service order and fee charged to the government or is the contractor required to make the repair underneath the preventative maintenance portion of the contract, including parts?

R6. The contractor will only make minor repairs under preventative maintenance services. Major repairs will need a separate service order.

Q7. Please provide detailed drawings of the dryer vent system so that we can accurately estimate the amount of labor and materials required to perform the preventative maintenance in accordance with this contract.

R7. Actual dryer vent system maintenance (through the building(s)) will not be required. The only duct maintenance required will be cleaning the duct hose that connects to the vent system. See updated PWS for changes.

Q8. Please provide us with make and models of all appliance associated with this contract.

R8. Make and/or model’s are subject to change throughout the duration of the contract due to the Government acquiring new materials on an as needed basis.

Appliance Make and/or Model Window A/C Unit Friedrich

Comfort Air Perfect Aire

Micro-Fridge MicroFridge/10.3LMF4-9D1X Summit

ABSOCOLD/ARD1033FB14R/L

Microwave Brand – MicroFridge with Safe Plug (MFM-9B1)

Refrigerator Frigidaire

GE

True Whirlpool

ABSOCOLD

Ice Maker Manitowoc/ IDT0900A on D-570 and IDT0500A on SPA-310 Scotsman Hoshizaki

Washers Make/Model Whirlpool/WTW5600XW Whirlpool/WTW5800BW Whirlpool/Cabrio WTW7000DW0 Whirlpool Cabrio WTW7000DW3 Whirlpool/WTW5500BWO Whirlpool/CAE2795FQ1 Speed Queen/LWN432SP115TW01 Speed Queen/LWN432SP115TW Speed Queen/LWS05NW Speed Queen LWN4125P111T

GE/GTW485ASJ2WS

Dryers Make/Model Whirlpool/WED72HEDW Whirlpool/WED9051YW Whirlpool/WED72HDW1 Whirlpool/WED72HEDDWO Whirlpool/CSP2970HQ1 Whirlpool/WED9050XW1 Whirlpool/WED5300SQ0 Whirlpool/DWED9151YW1 Whirlpool/WED5620HW2 Speed Queen/KES17AWF

GE/GFDN120EW

Dishwashers Bosch Ranges GE

Q9. Do the machines associated with this contract currently have machine ID tags?

R9. No.

Q10. Are all laundry rooms where machines are located on the first floor? If not, are there elevators available?

R10. In accordance with Paragraph 2.1.3: “Most appliances will be located in two to four story buildings with easy access. Typically, the buildings do not have elevators and they have inside and outside stairwells.

Some appliances will be in taller buildings and/or have difficult access, some of these buildings (Air Traffic Control Towers) have elevator access.”

Q11. When was the last time the dryer venting system was cleaned?

R11. Dryer vent systems are cleaned every 6 months on a Preventive maintenance schedule.

Q12. After contract award, will the incoming contractor be allowed to make a deficiency list to be corrected by the outgoing contractor?

R12. This is a first time requirement and therefore there is no outgoing contractor.

Q13. Will the contractor be allowed to salvage knobs and parts from machines that had been deemed no longer economically repairable on their way to disposal?

R13. Yes, from items delivered to building 151 which are deemed beyond economical repair.

Q14. Please provide us with a history of service orders performed for the last several years.

R14. This is a first time requirement. However, the customer has estimated the following numbers:

Q15. How many current machines are in need of repair?

R15. Approximately five ice machines.

Q16. Who is the current contractor performing the services?

R16. This is a first time requirement.

Q17. Is the government providing a laydown area/office space for the incoming contractor?

R17. No for repairs, yes for items beyond economical repair (materials delivered to Building 151).

Paragraph 3.1: “If parts need to be ordered and repair can’t be completed within 10 business days, contractor will replace unit with a back-up unit (supplied by facility) and remove appliance from aboard MC Cherry Point and transport to the contractor’s location for repair when parts arrive. Once repaired, unit will be re-installed at previous or new location, or returned to building 151. If no back-up unit is available at the time of repair, this requirement will be waived.”

The Government will not be providing an office space/work space for the contractor.

SECTION SF 1449 - CONTINUATION SHEET

SOLICITATION/CONTRACT FORM

The required response date/time has changed from 21-Jul-2023 11:00 AM to 28-Jul-2023 11:00 AM.

The following have been modified:

ADDENDUM TO 52.212-1

1. SUBMISSION OF QUOTES

a. The vendor is responsible for ensuring that quotes are received in the MCI East Cherry Point Satellite Contracting Office no later than 11:00 AM (EST) on 01 August 2023 as indicated on page one (1) of this solicitation.

b. Quotes shall be submitted electronically via email to stacie.bell@usmc.mil

c. RFQ # M6700123Q1076 must be clearly shown in the subject line.

2. INSTRUCTIONS FOR THE PREPARATION OF QUOTES. The vendor shall submit the following as part of their quote:

a. Information that demonstrates the vendor’s ability to perform the services in accordance with the requirements of the Performance Work Statement within the required period of performance.

b. Quote Firm-Fixed Price for each line item shown – for completion of all services/supplies in accordance with the requirements of the Performance Work Statement.

c. Vendor must include price and total amount of each line item. The vendor shall quote FOB Destination pricing.

d. Completed SF1449 to include:

i. Signed/completed page 1 (Blocks 17 & 30)

Completed Representations and Certifications: The following representation and certifications must be completed and returned as part of the vendor’s quote:

FAR 52.212-3 (NOTE: The vendor is only required to complete paragraph (b) if they have not completed annual representations and certifications via System for Award Management (SAM.gov) website)

3. PAST PERFORMANCE

a. Vendor may submit up to three (3) relevant past performance references. Relevant past performance is defined as performance of contracts similar in technical complexity to this requirement. The following information should be included for each contract listed:

i. Agency or Company Name

ii. Contract Number (if applicable)

iii. Point of Contact name and email address

iv. Brief description of each contract and relevance to this requirement

v. Total contract value

vi. Period of Performance

b. If the vendor has no relevant past performance history the vendor must affirmatively state that it possess no relevant past performance history.

PERFORMANCE WORK STATEMENT

1.0 BACKGROUND. The purpose of this non-personal services contract is to provide all management, personnel, equipment, tools, material, transportation, supervision, labor and other items and services necessary to deliver, install, maintain, repair, remove and dispose of Government owned Washers, Dryers, Washer/Dryer Combinations, Window Air Conditioners (WAC's), Ice Machines, Refrigerators, Microwave/Refrigerator (Micro

Fridge) Combinations, Dishwashers and Ranges (hereafter referred to as “Appliances”) located at the following locations: Marine Corps Air Station (MCAS) Cherry Point, Marine Corps Auxiliary Landing Field (MCALF) Bogue, MCALF Atlantic, Piney Island Bombing Target (Piney Island), and Marine Corps Outlying Field Oak Grove (Oak Grove). Contract is for an initial base year and additional option years.

2.0 DESCRIPTION OF SERVICES. The contractor shall provide the Contracting Officer Representative (COR) all management, personnel, equipment, tools, material, transportation, supervision, labor and other items, and services necessary for the Delivery/Installation, Preventive Maintenance, Repair, and Removal/Disposal of Government owned appliances. Services shall be performed in accordance with this PWS as well as specific procedures described in the manufacturers’ repair/maintenance/operating manuals and all applicable federal regulations and laws.

2.1 DELIVERY AND INSTALLATION.

2.1.1 DELIVERY. All government owned appliances are stored in warehouses aboard MCAS Cherry Point in Buildings 151, 159, and 4836. “Delivery” shall include picking up from the appropriate warehouse, loading, delivering, unloading and moving appliances to the appropriate installation location.

2.1.2 INSTALLATION. “Installation” of appliances shall conform to the specific manufacturer’s installation instructions and specifications, as well as any and all applicable federal regulations and laws. Installation will not be deemed complete until contractor confirms proper functionality of appliance per manufacturer’s specifications.

2.1.3 LOCATIONS. Contract services require travel throughout MCAS Cherry Point, MCALF Bogue Field, MCALF Atlantic Field, MCOF Oak Grove and Piney Island. Most appliances will be located in two to four story buildings with easy access. Typically, the buildings do not have elevators and they have inside and outside stairwells. Some appliances will be in taller buildings and/or have difficult access, some of these buildings (Air Traffic Control Towers) have elevator access. All buildings are typically occupied, and installation shall be conducted in such a manner to prevent displacement of occupants.

2.2 PREVENTIVE MAINTENANCE. The Contractor is responsible for preventive maintenance and repair of all Government owned appliances listed in this contract (Attachment 1), with noted exceptions. All equipment in this contract shall be maintained at levels necessary to provide the specified functions in order to be in compliance with the manufacturer's current equipment specifications and applicable Government regulations and directives.

This contract for maintenance services shall include, but is not limited to labor, parts, water and air filters, cleaning solutions, etc.

Preventative maintenance reports shall include the following information

PREVENTIVE MAINTENANCE will be performed on the following appliances only, and as outlined below:

Washers, Dryers, Washer/Dryer Combinations, and Ice Machines.

2.2.1 WASHER PREVENTATIVE MAINTENANCE. The Contractor shall inspect and complete the following items semi-annually (once every six months) to ensure the machines are functioning correctly and meet appearance standards.

a. Check machines for leakage.

b. Check and replace missing parts, e.g., knobs.

c. Check and repair door hinges that are not working properly.

d. Ensure the timer and cycle is operational.

e. Check leveling and correct as needed to level machines.

f. Clean the exterior surface of machines. Also, clean behind and under equipment and remove debris.

g. Clean all interior components/rubber gaskets and surfaces behind/under the lid including the detergent/bleach/softener bins, and drum/agitator.

h. Check for unusual noises. Diagnose and repair as necessary.

i. Check and replace suspected failing water and drain lines.

j. Clean/replace hot and cold waterline inlet screens.

k. Clean/replace machine filter if applicable.

l. Check serviceability of belts and replace as necessary.

m. Determine if console is intact.

n. Ensure labels, signs and manuals are in-place and legible.

o. Inspect and document physical damage of equipment.

2.2.2 DRYER PREVENTIVE MAINTENANCE (to include double-stack dryers). The Contractor shall inspect and complete the following items semi-annually (once every six months) to ensure the machines are functioning correctly and meet appearance standards.

a. Check that machine heats and tumbles.

b. Check and replace missing parts, e.g., knobs.

c. Check and repair door hinges and latches that are not working properly.

d. Ensure the timer and cycle is operational, so clothes are dried.

e. Check leveling and correct as needed to level machines.

f. Clean the interior and exterior surface of machines. Also, clean behind and under equipment and remove debris.

g. Determine if console is intact.

h. Check for unusual noises. Diagnose and repair as necessary.

i. Ensure vent hose assembly is connected and functioning properly and clamps are tightened. Vent hose shall not be collapsed or kinked to significantly reducing air flow. Clean/replace/repair vent hose and clamps as necessary.

j. Check/clean lint screen. Replace if not functioning as designed.

k. Monitor duct/vent/manifold system for lint buildup.

l. Check serviceability of belts and replace as necessary.

m. Ensure stackable dryer assemblies are functioning properly.

n. Ensure gas lines are installed according to federal standards and there are no leaks.

o. Ensure labels, signs and manuals are in-place and legible.

p. Inspect and document physical damage of equipment.

2.2.3 WASHER/DRYER COMBINATIONS PREVENTIVE MAINTENANCE. The Contractor shall inspect and complete the following items semi-annually (once every six months) to ensure the machines are functioning correctly and meet appearance standards.

a. Check machines for leakage.

b. Check and replace missing parts, e.g., knobs.

c. Check and repair door hinges that are not working properly.

d. Ensure the timer and cycle is operational.

e. Check leveling and correct as needed to level machines.

f. Clean the exterior surface of machines. Also, clean behind and under equipment and remove debris.

g. Clean all interior components/rubber gaskets and surfaces behind/under the lid including the detergent/bleach/softener bins, and drum/agitator.

h. Check for unusual noises. Diagnose and repair as necessary.

i. Check and replace suspected failing water and drain lines.

j. Clean/replace hot and cold waterline inlet screens.

k. Clean/replace machine filter if applicable.

l. Check serviceability of belts and replace as necessary.

m. Determine if console is intact.

n. Ensure labels, signs and manuals are in-place and legible.

o. Inspect and document physical damage of equipment.

p. Check that machine heats and tumbles.

q. Ensure vent hose assembly is connected and functioning properly and clamps are tightened. Vent hose shall not be collapsed or kinked to significantly reducing air flow. Clean/replace/repair vent hose and clamps as necessary.

r. Check/clean lint screen. Replace if not functioning as designed.

s. Monitor duct/vent/manifold system for lint buildup.

2.2.4 ICE MACHINE PREVENTIVE MAINTENANCE. The Contractor shall inspect and complete the following items semi-annually (once every six months) to ensure the machines are functioning correctly and meet appearance standards.

a. Check machines for leakage.

b. Check and replace missing parts, e.g., knobs.

c. Perform De-Scaling Procedures in accordance with specific manufacturer’s standards/instructions.

d. Perform Sanitizing Procedures in accordance with specific manufacturer’s standards/instructions.

e. Properly Dispose of Ice used during de-scaling/sanitization procedures.

f. Clean Air Filters

g. Clean Condensers

h. Replace Water Filter (place date of installation on new water filter in permanent marker).

i. Check bin door works properly.

j. Check leveling and correct as needed to level machines.

k. Clean the exterior surface of machines. Also, clean behind and under equipment and remove debris.

l. Check and replace suspected failing water and drain lines.

m. Clean/replace waterline inlet screens.

n. Determine if console is intact.

o. Ensure labels, signs and manuals are in-place and legible.

p. Inspect and document physical damage of equipment.

2.2.5 DRYER VENT CLEANING/PREVENTIVE MAINTENANCE. Once per year, the Contractor shall clean all lint, buildup and debris from the entire dryer vent duct work. The entire length of the exhaust vent shall be cleaned on the inside. Inside of dryer and duct hose shall be checked for lint buildup and all lint shall be removed as per manufacturer specifications.

2.3 REPAIR SERVICE. Contractor shall perform ‘on-call’ repair service for all Washers, Dryers, Washer/Dryer Combinations, Ice Machines, Dishwashers and Ranges during duty hours between 0800-1600 hours, Monday thru Friday. The authorized Government representatives listed as POC’s (within section 11.0) below will issue a service request to the Contractor via email or phone. The Contractor shall contact the Government representative upon receipt of the service request within 24 hours of receipt and schedule a service call appointment with the Site Representative within 48 hours of receipt or on Monday when the 48-hour period would include the weekend or holiday. Due to beyond economical repair limitations, repairs on Refrigerators and Micro-Fridge Combinations, will be limited to minor repairs such as replacing door gaskets and cleaning coils.

2.3.1 Repair Service Orders. A list of authorized Government individuals serving as a Service Order Coordinator (SOC) will be provided to the contractor by the COR upon contract award. A service order is documented as open upon distribution of the service order to the contractor. The service order documentation shall consist of (at minimum)

a. Service Order Number

b. Make and Model of Appliance

c. Serial or Asset number of Appliance

d. Brief description of issue and solution

e. Contractor POC

f. Location (building number and room number) of Appliance

3.0 SERVICE CALL PROCEDURES.

3.1 Contractor shall perform ‘on-call’ repair service for all machines during duty hours between 8:00 AM to 4:00 PM, Monday thru Friday. The Government will issue a service request to the Contractor via email or phone.

The Contractor shall contact the Government upon receipt of the service request within 24 hours of receipt and schedule a service call appointment with the Site Representative within 48 hours of receipt. If parts need to be ordered and repair can’t be completed within 10 business days, contractor will replace unit with a back-up unit (supplied by facility) and remove appliance from aboard MC Cherry Point and transport to the contractor’s location for repair when parts arrive. Once repaired, unit will be re-installed at previous or new location, or returned to building 151. If no back-up unit is available at the time of repair, this requirement will be waived.

3.2 Contractor shall provide the COR with monthly status report on any and all deliveries, installations, preventive maintenance and repairs completed, with Machine ID and location.

4.0 REMOVAL AND DISPOSAL.

4.1 APPLIANCES. Upon removal, all appliances will be delivered to Building 151 for disposal.

4.2 PACKING MATERIAL/TRASH. All packing materials and trash will be disposed of by the contractor. If disposal is performed on MCAS Cherry Point, contractor must use appropriate recycle bins and/or trash dumpsters.

Every effort will be made to appropriately recycle materials when possible.

5.0 WORK REQUIREMENTS.

5.1 Perform preventive maintenance and repair in accordance with this Performance Work Statement. The Contractor shall provide complete preventive maintenance, repair service, and all required replacement parts. The Contractor shall provide all personnel, labor, supervision, materials, parts, tools, equipment, expertise, and other necessary services to perform preventive maintenance and repair to all equipment. The Contractor shall be responsible for all controlling devices attached to or part of the equipment. (Example: hydraulic, pneumatic, electrical, etc.) All controls and control knobs shall be the sole responsibility of the Contractor. Contractor employees utilized to perform the work shall be trained in all applicable areas of appliance repair and maintenance.

Contractor employees shall be courteous, professional, present a neat appearance and be easily recognized. This includes wearing distinctive clothing bearing the name of the company or by wearing appropriate badges that contain the company name and employee name.

5.2 Materials & Repair Parts: Parts used for preventive maintenance and repairs shall be NEW and equal to manufacturers original part. All parts shall be warranted for 90 days after installation. The contractor will be responsible for proper disposal of unserviceable parts. The Contractor shall not use refurbished or secondhand repair parts.

5.3 During repair and maintenance of machines associated with this contract, work shall be performed with minimum disturbance to occupants. Contractor employees shall limit their activity to only those areas requiring access to perform requested services.

5.4 The Contractor shall maintain individual records for the machines including manufacture, model, serial number and repair cost. The record shall be listed in Installation and annotate that maintenance has been performed.

5.5 Contractor will clean up area where services are performed and leave in a clean and orderly manner.

5.6 Contractor is responsible for all required line items necessary for the completion of the required maintenance or repair and disposal of materials IAW paragraph 2.2.4 of this PWS. If parts need to be ordered and repair can’t be completed within 10 business days, contractor will replace unit with a back-up unit (supplied by facility) and remove appliance from aboard MCAS Cherry Point and transport to the contractor’s location for repair when parts arrive. Once repaired, unit will be re-installed at previous or new location, or returned to building 151. If no back-up unit is available at the time of repair, this requirement will be waived.

5.7 Work hours will be between 8:00 AM to 4:00 PM EDT (Monday-Friday, except Federal Holidays).

5.8 The vendor will observe all safety regulations in accordance with Occupational Safety and Health Administration (OSHA) guidance and any other safety guidance.

5.9 There shall be a Contractor Point of Contact (POC) present on-site at all times for the duration of the work being performed. This person shall be identified at the start of the project and shall provide a secondary point of contact (name and number). Any substitute point of contact must be approved 5 working days in advance by the government representatives on this PWS.

5.10 Business Relations. The contractor shall successfully integrate and coordinate all activity needed to execute the requirement. The contractor shall manage the timeliness, completeness, and quality of problem identification.

The contractor shall provide corrective action plans, proposal submittals, timely identification of issues and effective management of subcontractors. Issues/Conflicts are addressed with the COR to attain resolution in a profession, timely, and efficient manner within five (5) working days of issue/conflict discovery to ensure customer satisfaction and professional and ethical behavior of all contractor personnel.

6.0 WARRANTY. Contractor shall guaranty workmanship. Accomplishment of all work shall follow specific procedures stated in the manufacturer’s maintenance manual.

7.0 SECURITY MEASURES.

7.1 Vendor must provide a valid, up-to-date list of all personnel who will be working at the job site. Name, Social Security Number, Date of Birth (City, State, and Country) and Nationality are required for each employee.

Contractor must comply with Federal Acquisition Regulation E-verify clause as applicable.

7.2 For Base access all employees must provide original documents only, to include legal resident identification, vehicle registration, a valid driver’s license and any other required documentation IAW MCAS Cherry Point policy. Vendor personnel are responsible for obeying/ following all Base Regulations.

7.3 Vendor will provide customer with a detail list for base access no less than 24 hours prior to work commencement date. Customer will coordinate base access. In the event that a problem arises which pertains to legality such as vehicle tags, license, insurance, or any other related issues which prohibit work does not constitute a responsibility of the customer.

8.0 APPLIANCES/MANUFACTURERS. Specific appliance types are as follows: Washers, Dryers, Washer/Dryer Combinations, Window Air Conditioners (WAC's), Ice Machines, Refrigerators, Microwave/Refrigerator (Micro Fridge) Combinations, Dishwashers and Ranges. Types and sizes of these appliances vary throughout the installation, and include major brands such as Whirlpool, GE, Speed Queen, Friedrich, Amana, Manitowoc, MicroFridge, and others.

9.0 CONTRACTING OFFICER REPRESENTATIVE (COR). The government will appoint personnel, known as a Contracting Officer Representative, to monitor performance to ensure services are received and performed in a satisfactory manner. The COR will evaluate the contractor’s performance in accordance with the Performance Work Statement to ensure acceptable quality levels (AQL) of performance standard are met.

9.1 ROLE OF CONTRACTING OFFICER REPRESENTATIVE FOR INSPECTION, ACCEPTANCE, AND

OTHER DUTIES.

9.1.1. Performs surveillance and inspection of repair services and/or services required under this contract;

determines the adequacy of Contractor performance per contract specifications; acts as the COR at the work site;

ensures compliance with contract performance requirements; and advises the CONTRACT ADMINISTRATOR of any factors that may cause work performance delays. The COR cannot authorize deviations from contract requirements and specifications.

The Contracting Officer is the ONLY person authorized to approve changes in any of the requirements of this contract. The Contractor shall not consider any order, statement, or conduct by Government personnel who visit the Contractor’s facilities or in any other manner communicate with Contractor personnel during performance of this requirement as a change to the terms and conditions of the contract. The Contractor shall not comply with any order (verbal or written), direction or request of any Government personnel unless it is issued, in writing, by the Contracting Officer. In the event the Contractor or contractor personnel effect any change to this requirement by direction of any individual other than the Contracting Officer will have done so without authority and shall bear all costs associated with such change.

9.2 DOCUMENTS AND REPORTS REQUIRED FROM COR

9.2.1 Unacceptable Performance. When performance does not meet specifications and requirements of the contract, written (letter, fax, or email) documentation will be furnished explaining how performance is considered to be unacceptable. This documentation should state what specification(s) the Contractor is not performing (reference contract paragraph number(s), date, and time observed) and submit to the CONTRACT ADMINISTRATOR.

9.2.2 Final Receiving Report. The COR will submit a final receiving report stating that all services and supplies have been received, inspected, and accepted to the CONTRACT ADMINISTRATOR within five workdays of the ending of the contract period.

9.3 COR RESPONSIBILITIES AND SURVEILLANCE

9.3.1 The COR is designated by the Contracting Officer to perform technical surveillance and receive any deliverables in compliance with the Performance Work Statement. This in no way authorizes anyone to make changes in the scope, price, terms or conditions of the contract without written authorization and concurrence of the Contracting Officer.

9.3.2 The COR will provide access and escort on base for vendor(s) and coordinate with the building manager(s) to provide access to all appliances covered in this Performance Work Statement.

9.3.3 The responsibility for inspection and acceptance of the deliverables furnished under this contract rests with the COR, or in his/her absence the authorized government representative(s). Inspection and acceptance of all deliverables will be accomplished at the end of each month during the period of performance.

9.3.4 The following specific areas of contract administration are assigned to the Contracting Officer’s Representative:

a. Receipt of all required reports.

b. Certification of invoices in accordance with the payment terms of the contract to include validation of each line item on each invoice.

10.0 QUALITY ASSURANCE SURVELLIANCE PLAN.

10.1 All repair and maintenance inspections will be granted by the COR or specified Authorized Government representatives and the completion of work must be approved by the COR prior to completion of service.

10.2 The contractor shall develop and maintain a written quality control (QC) program to ensure services are performed in accordance with commonly accepted commercial practices. A copy of the QC Plan shall be furnished to the COR within 30 days of the start of the contract performance.

10.3 Performance Requirement Summary (PRS)

Performance Objective PWS Paragraph

Performance Threshold Incentive/Remedy

Service Order Completion 2.3

All on-call services are scheduled within 48 hours of days of distribution of the service order requirement 95% of the time

Re-performance

Monthly Service Order Reports

3.2

Service Order Status Report is submitted to the COR on the 10th of each month 99% of the time

Re-performance

Monthly Preventative Maintenance Report

The contractor shall furnish a monthly report on all preventative maintenance conducted for the previous month no later than the 10th day of each month 99% of the time.

Business Relations

5.10

Business and management issues/conflicts are addressed with the COR to attain resolution in a professional, timely, and efficient manner within ## working days of issue/conflict discovery 99% of the time

11.0 Authorized Government Point of Contacts

Technical POC: PROVIDED UPON AWARD

COR: PROVIDED UPON AWARD

12.0 APPLIANCE LOCATIONS – Attachment 1 will be provided with solicitation

(End of Summary of Changes)