PWS_Attachment_1_-QASP-Snow_Vehicle_Lease_Legal-Submission.pdf

M00681-15-T-0204

PWS Attachment 1

QASP

Quality Assurance Surveillance Plan (QASP)

MWTC Bridgeport (SWRFT) Off-Road Snow Vehicle Leasing

[26 Aug 2015]

Version 1.0

1. Purpose

2. Authority

3. Responsibilities

3.1 Contracting Officer

3.2 Contracting Officer’s Representative (COR)

4. Performance Ratings and Method of Surveillance

4.1 Contract Surveillance

4.2 Management and Oversight

4.3 Performance Standards

4.4 Acceptable Quality Levels (AQLs)

5. Performance Ratings

6. Negative Incentives

7. Notification

8. Response

9. Records

10. Performance Requirements Summary

Quality Assurance Surveillance Plan (QASP)

Mountain Warfare Training Center Bridgeport (MWTC Bridgeport)

Off-road Snow Vehicle Lease

1. Purpose. This QASP serves as the principal basis for assessing overall performance quality associated with this effort. This document will be used by the Government to assess the effectiveness of the Contractor’s management and technical services. This

QASP provides the methodology by which the Contractor's performance will be monitored to determine compliance with established performance objectives and to establish performance benchmarks that ensure a quantifiable basis for measuring effectiveness. The plan is designed so that surveillance is limited to that which is necessary to verify the Contractor is performing management and technical services satisfactorily and relates directly to performance of the objectives delineated in the PWS.

2. Authority. Authority for issuance of this QASP is provided under Part 46 of the Federal Acquisition Regulation (FAR), Inspection of Services clauses, which provide for inspection, acceptance and documentation of the service called for in the contract or order. This acceptance is to be executed by the contracting officer or a duly authorized representative.

3. Responsibilities. The following Government resources shall have responsibility for the implementation of this QASP:

3.1 Contracting Officer. A person duly appointed with the authority to enter into contracts and make related determination and findings on behalf of the Government. The Contracting Officer(KO) for the resultant contract will be identified in the Contract

Administration section. The KO is designated via a written warrant, which sets forth limitations of authority. The KO is the only person with the authority to make changes to the contract or any resulting task orders.

3.1.1 The KO ensures performance of all necessary actions for effective contracting, ensures compliance with the terms and conditions of the contract and safeguards the interests of the United States in the contractual relationship. It is the Contracting Officer that assures the Contractor receives impartial, fair and equitable treatment under the contract. The KO is ultimately responsible for the final determination of the adequacy of the Contractor’s performance. The Contracting Officer provides QASP input to matters relating to Performance Ratings and the Performance Requirements Summary.

3.2 Contracting Officer’s Representative (COR). An individual appointed in writing by the KO to act as their authorized representative to assist in administering the contract or task order. The limitations of authority are contained in a written letter of appointment. The COR is responsible for technical administration of the contract and assures proper Government surveillance of the

Contractor’s technical performance. The COR is not empowered to make any contractual commitments or to authorize any changes on the Government’s behalf. Any changes that the Contractor deems may affect contract price, terms, or conditions shall be referred to the Contracting Officer for action.

4. Performance Ratings and Method of Surveillance. This section describes the special requirements for this effort. The following sub-sections provide details of various considerations on this effort.

4.1 Contract Surveillance. The goal of the QASP is to ensure that the Contractor performance is effectively monitored and documented. The COR's contribution is their professional, non-adversarial relationships with the KO, Program Manager and the

Contractor, which enables positive, open and timely communications. The foundation of this relationship is built upon objective, fair, and consistent COR evaluations of Contractor performance against contract requirements. The COR uses the methods contained in this QASP to ensure the Contractor is in compliance with contract requirements. The COR function is responsible for a wide range of surveillance requirements that effectively measure and evaluate the Contractor's performance. Additionally, this QASP is based on the premise that the Contractor, not the government, is responsible for management and Quality Control/Quality Assurance (QC/QA) actions to successfully meet the terms of the contract.

4.2 Management and Oversight. The QASP is based on the premise that the Contractor and not the Government, is responsible for the management and any Quality Control action required to meet the terms of the contract. Good management and use of an adequate Quality Control Plan will allow the Contractor to operate within specific performance requirements. QASPs are designed to be objective, fair and consistent in evaluating Contractor performance against the provided standards.

4.3 Performance Standards. Performance standards define the level of service required under the contract to successfully meet the Performance Objective. The inspection methodology defines how, when, and what will be assessed in measuring performance.

The Government performs surveillance, using this QASP, to determine the quality of the Contractor's performance as it relates to the performance element standards. The Performance Requirements Summary (PRS) should be used to form the foundation of the COR's inspection checklist.

4.4 Acceptable Quality Levels (AQLs). AQLs have been established in the PRS and provide performance standards that the

Contractor will meet in performing the contract. In the event the Contractor does not meet the established AQLs, the Contracting

Officer has the right to exercise the negative incentives stated in this QASP.

5. Performance Ratings. In evaluating the quality of the Contractor’s performance, the following performance ratings are provided:

Rating Standard

Exceptional Performance exceeds contractual requirements to the Government’s benefit.

Very Good Performance meets contractual requirements and exceeds some to the

Government’s benefit.

Satisfactory Performance meets contractual requirements.

Marginal Performance does not meet some contractual requirements. The contractual performance of the requirement being assessed reflects a serious problem for which the Contractor has not yet identified corrective actions. The Contractor’s proposed actions were only marginally effective or were not fully implemented.

Unsatisfactory Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the requirements contains a serious problem(s) for which the Contractor’s corrective actions were ineffective.

6. Negative Incentives. If any of the performance requirements does not meet the AQL set in the PRS table, the COR shall document the discrepancy(s) and shall notify the Contractor promptly, and the Contracting Officer, on a monthly basis, for appropriate action. When the performance is below the AQL standard, the Government may implement a negative incentive that includes increased surveillance and/or Contractor reporting. Contractor performance will be monitored by the COR but no formal reporting is required via the Contractor Performance Assessment Reporting System (CPARS) as this procurement is under $1M.

7. Notification. The COR will notify the Contracting Officer, in writing, of unacceptable quality levels. The Contracting

Officer will promptly provide written notification of discrepancies on a monthly basis, or immediately if the situation significantly affects the well-being of the project. The Contractor will be given the opportunity to respond, in writing, to each discrepancy.

8. Response. The Contractor shall provide a written response to the cause and the corrective action to prevent recurrence within 10 working days after receipt of the Contracting Officer’s notification. The Contractor should cite specific quality assurance program procedures or new procedures instituted to prevent recurrence.

9. Records. The COR will maintain contract surveillance files as directed by the Contracting Officer. Surveillance files will include, in part, the following documentation for this contract:

A. COR designation and appointment letters

B. A copy of the contract and all contract modifications

C. Copies of all Task/Delivery Orders, D. QASP and any other tools, checklists, etc.

E. All correspondence including Contracting Officer notifications and the Contractor’s responses

F. Monthly status reports

G. Evidence of cost monitoring: invoices certified and tracked against any contract and/or order ceilings

H. Evidence that all materials/equipment obtained under any task order is accounted for and remains in Government possession unless specifically indicated as in equipment lease or procurement of consumable items.

I. Technical reviews

J. Out-of-cycle reports may be submitted in support of unacceptable performance identified during the performance period by the COR, or when there is a significant change in performance that alters the assessment in one or more evaluation areas.

10. Performance Requirements Summary

Outcome Performance Inspection

Stakeholder

Outcome

PWS

Para. No.

Standard Acceptable

Quality

Level (AQL)

Inspector Method and Frequency

Vehicles maintained in operational condition

5.3.2 Contractor shall

provide all labor/parts necessary to maintain equipment in satisfactory condition, so it is in fully working condition upon delivery to SWRFT.

Maintain an 80% operational level within the ten

(10) vehicle fleet at all times

COR Constant - Ongoing

Timeliness of deliverables

6.0 Provide deliverables

by the time established in paragraph 6.

90% COR Inspection will be conducted at required delivery time.

Complete &

Accurate

Submission of deliverables

6.0 Provide all

deliverable identified in paragraph 6.

100% of deliverables must be provided.

COR Inspection will be conducted at required delivery time.

Vehicles received:

Timely & fully fueled at delivery

10.0

Contractor shall provide operational vehicles as specified in the PWS

100%

Compliance

COR Joint Technical

Inspection will be conducted by contractor and COR at time of delivery.