M0026420Q0003 QASP.pdf

NMMC Artifact Cataloging_QASP

QUALITY ASSURANCE SURVEILLANCE PLAN

FOR

ARTIFACT CATALOGING SUPPORT FOR

NATIONAL MUSEUM OF THE MARINE CORPS

The government will evaluate the contractor’s performance under this contract against the

Contractor Performance Assessment Reporting System (CPARS) criteria outlined below.

Contractor performance will be assessed on a continuing basis throughout the Period of

Performance based on review of task deliverables, reported customer satisfaction, and general contacts with the contractor.

Contractor performance will be evaluated in five general areas. A rating of Exceptional, Very

Good, Satisfactory, Marginal or Unsatisfactory will be assigned to each area. These general areas are described below. The items identified under each area represent the types of considerations to be addressed. They should not be considered an exclusive list. The degree of Government technical direction necessary to solve problems that arise during performance will be a consideration for each area. Improvements made in an area during the evaluation period will also be considered as will degradation in the overall quality of performance.

Quality of Service - Addresses the extent to which the contractor (a) met contract technical regulations/requirements in terms of accuracy and completeness of reports/data delivered.

Schedule - Addresses the extent to which the contractor met contract schedules.

Business Relations - Addresses the responsiveness of the contractor’s upper-level management to Government concerns and needs, the effectiveness of the contractor’s management interface with the Government, and the overall cooperativeness and receptiveness of the contractor in dealing with the Government on both technical and management issues.

Customer Satisfaction - Addresses the overall satisfaction with the contractor’s performance of requirements contained in the Performance Work Statement (PWS), including quality of work, efficiency tasks are accomplished and level of support provided.

Evaluation Process:

On a quarterly basis the Contractor shall submit a report to the Contracting Officer’s

Representative (COR) which outlines, at a minimum:

o Status of Tasking:

Performance Requirements for the Reporting Period and status of those requirements;

Problem Areas encountered and appropriate resolution;

NMMC Artifact Cataloging_QASP

Level of Effort (if applicable) – an assessment of actual labor hours/labor mix compared to labor hours/labor mix negotiated at the Contract level;

Other Relevant Issues:

Delivery Requirements and Status;

Business Relations; and

Any other detail necessary to adequately assess performance during the evaluation period.

The COR will review contractor and government input, and the COR’s findings will be shared with the contractor to the extent required to resolve any outstanding issues.

The COR will provide a quarterly (off line) CPARS assessment to the PCO, based upon the criteria outlined above. For ratings (individual or combined) below Satisfactory, the

Contractor will be required to provide a mitigation plan to resolve the issues identified.

Task Deliverable Performance

Standard

Acceptable

Quality

Level (AQL)

Surveillance

Method

Object

Handling and

Cataloging of Objects

Weekly report submitted by contractor that shall include:

average length of time to catalog objects, list of every object cataloged for tracking purposes, and issues discovered.

Comply with NMMC

Cataloging standards and AAM standards for proper handling of artifacts.

>98% compliance with handling standards and less than 5% rework required for catalog records.

100% of weekly reports must be submitted on time.

COR will observe and review object handling by contractors, weekly reports, and catalog records completed by the contractor monthly.