Q_and_A's_-_WWR_RCC_-_M00264-18-R-0003_0001_(Final)_013018.docx

Questions and Answers Solicitation M00264-18-R-0003 WWR Recovery Care Coordinators

SF 1449

CLIN 0001AA and 0001AB are SUBCLINs that are to be priced that covers the additional phase-in period of performance for Task 1.

(See answer to #3 below)

The contractor is to provide breakout pricing under SubCLINs 0001AA and 0001AB.

Please confirm the Phase-In / Transitional Period applies only to Task 1 (i.e. 1 FTE as identified in paragraph 6.1 of the PWS; all other personnel shall commence work at the beginning of the Base Period).

SubCLIN 0001AA is confirmed to be for Phase-in/Tranistional Period and applies to Section 17.1 of the PWS as mentioned within the SubCLIN. This was put under Executive Level Support-Program Management seeing as they typically manage the Phase-In process.

Please clarify the amount of time allotted for the phase-in period.

The first 14 days allow for current and new contractor key personal time to interact. The remainder of the phase-in time is for the new contractor person to assume the support activities.

See Amendment 0001.

Caseload information is provided including the number of expected caseloads and the average caseloads per RCC.

a. What is the highest caseload number over a 3 month period for 2015 and 2016?

b. What is the highest caseload number for an individual RCC over a 3 month period for 2015 and 2016?

Highest Case load over 3 months for 2015/2016: 880 / 960

Highest caseload per RCC over same period for 2015/2016: 40:1 / 37:1

Will the Government confirm the requirement to provide office space 10 miles from the front gate of Quantico?

There is no 10 mile requirement for the RCC contract. Verbiage has be removed.

Is it the Government’s intent that the offeror provide office space located within 10 miles of front gate Quantico for the RCCs providing support at the WWR Hub?

The government will provide office space for WWR Hub at Quantico, VA

Table 1 list VAPRC - Minneapolis, MN as an RCC site; however, it is not listed in the government’s SOP.

Is MN a valid position?

The location is Cherry Point, NC. Not Minneapolis. The percentage remains the same.

The first entry in Table 1 requires the WWR Hub for RCC Program to be located within 10 miles of front gate. Para 11.0 implies that the Government will provide space for all employees.

Please clarify the requirement.

If there is a requirement for Contractor site facilities, request the distance from the front gate be changed to read within 45 minutes commute.

This requirement has been revised. There is no 10 mile requirement for the RCC contract.

Will the Government confirm the locations and % of caseload per location as detailed in Table 1?

This is historical data, caseloads at each location can and will change.

RCCs: 45 FTE

The Government states in the 1st sentence that “the contractor can anticipate approximately 1100 case at any given time…” However, in the 3rd sentence and in the description of Table 1, the Government references a case load level of approximately 1,000 cases at any given time.

Will the Government clarify the number of cases that can be anticipated?

Is it 1,100 or 1,000 cases at any given time?

1,100 cases is the expected high of caseloads for this requirement.

1,000 is the historical average data.

Is the current average of 25 cases for each RCC a manageable caseload or should the current average be something less to improve the current quality of service levels that the RCCs are providing to the recovering Marines?

20:1 should be more manageable and would definitely improve the current quality of service levels and case management

In Table 1, the Government has left the column titled ‘FTE’ blank.

Will the Government fill in the Table 1 column titled ‘FTE’?

No, it is the contractor’s responsibility to determine how many FTEs are needed at each location.

Will the government provide a specific number of RCC’s they anticipate are required to support this program?

No, it is the contractors responsibility to determine how many FTEs are needed.

(Pgs. 25 – 26) Will the government provide copies of existing training outlines and materials?

Gov’t will provide the existing training outlines and materials. The contractor will maintain and update as necessary

(Pgs. 25 – 26)

Will the training outlines and materials developed for this engagement be subject to the USMC T&R annual review and approval process?

No, only subject to review by the COR for review and approval.

(Pg. 25)

RFP states the Monthly Report is due by the tenth day of each month. Does the government intend for this to be 10 working days or 10 calendar days?

The 10th day of each month. If the 10th falls on a weekend, then the report will be due the next business day.

(Pgs. 26 – 27) The education qualifications for the person fulfilling the duties of Task 1 – Executive Level Support requires at a minimum a Master’s Degree in Business/Public Administration or related field.

If the proposed person has all of the other necessary qualifications for this position, why is it necessary for him/her to have a Master’s Degree?

We consider a person with 10 years of RCC program management experience and a Bachelor’s Degree to be extremely qualified.

A Master’s Degree is a “Preferred” qualification vs. a required qualification.

Someone with a higher degree shows more propensity to possess knowledge and experience in program management. Also, the higher degree would be looked at as more favorable if the experience level were equal.

See Amendment 0001.

At the conclusion of each section it is stated that “the government anticipates one full time contractor employee for this task”.

Please confirm that a resume for the task associated with Section 6.1 and a resume for the task associated with Section 6.2 should be submitted, for a total of two resumes.

The contractors’ proposal will ultimately determine the number personnel needed to perform these tasks.

All personnel performing the tasks will need resumes submitted with proposal seeing as they are identified as Key Personnel.

(Pgs. 26-27) The Government does not indicate the location of the key personnel described in this section. This information is needed for recruiting and pricing purposes

Will the Government identify the place of performance for key personnel?

Key Locations are Quantico VA, Camp Lejeune NC and Camp Pendleton CA.

(pages 29-31) For Labor Categories described in Sections 6.1 through 6.3, the Government identifies the number of anticipated full time contractor employees. However, for the labor categories in sections 6.4 through 6.6, the Government does not identify the anticipated number of contractor employees

Will the Government provide the anticipated number of full time contractor employees for sections 6.4 through 6.6?

It is the contractor’s responsibility to determine how many resources are required and propose their best solution based on the information provided.

PWS Section 6.3 Task 3-Mid-Level Support- Program Analysis (Non-Key Personnel) (P.28); and PWS Section 6.4 Task 4 – Mid-Level Support – Applications Programming and Report Management (Non-Key Personnel)

(Pg.29)

6.3 Task 3 Quantico, VA

6.4 Task 4 Quantico, VA

Task 5, Mid-Level Support – RCC East/West Coast Team Coordination Leadership list these positions as Key Personnel.

Are resumes required with proposal submission for these positions?

Yes. Resumes are required for key personnel in accordance with 52.212-1 ADDENDUM – INSTRUCTIONS TO OFFERORS Section 6.1.1.1.

1 key personnel at RCC East and 1 at West

Please confirm the qualifications of the RCC East/West Coast Team Coordination Leadership is no different than that of Recovery Care Coordinator support.

Confirmed. Qualifications for Task 5 and 6 are the same

(Pgs. 29 – 30)

Will the government provide the anticipated number of FTE’s associated with each of these requirements?

It is the contractor’s responsibility to determine how many resources are required and propose their best solution based on the information provided.

The QCP submitted with the proposal will be the Draft, see 52.212-2 - Section 6.1.1.2 (b) and the Final Version shall be submitted within 30 days after award.

This requirement has been revised in accordance with FAR 45.1 – Government Furnished Property.

The Government will provide an on-site workstation, Internet access and a cell phone for each contract employee. However, the Government will not provide Internet access to off-site locations.

In addition, the Government will provide MCEN access at locations as required.

The Government will provide an on-site workstation, Internet access and a cell phone for each contract employee. However, the Government will not provide Internet access to off-site locations.

(Pg. 35)

The government makes no mention in GFP or CFP of cell phones being provided to RCCs.

Will RCCs be required to have a cell phone?

If so, will the cost of cell phones and associated service be a reimbursable ODC?

This requirement has been revised in accordance with FAR 45.1 – Government Furnished Property.

The Government will provide an on-site workstation, Internet access and a cell phone for each contract employee. However, the Government will not provide Internet access to off-site locations.

1. The PWS states, “the Contractor shall be responsible for providing work stations and internet access for both on and off-site locations…” Contractors cannot comply with this requirement for Government site locations, as the Government has its own network and connectivity capabilities. Recommend the Government eliminate this requirement, or clarify what is meant by the requirement to provide internet access on Government sites.

2. The requirement is stated, “The contractor is responsible for obtaining and funding MCEN workstations needed.”

In order to comply with this requirement, the following questions must be answered.

a. What is the cost per seat per year? This information is not available to non-incumbent bidders.

b. Will each member of the contract team receive an MCEN workstation?

c. What is the composition of an MCEN work station when issued/

d. How many work stations will be required to support this contract?

e. What is the process and time lines for a contractor to procure an MCEN seat?

f. Who is the POC for contractors to coordinate getting a MCEN work station?

3. This paragraph also requires, “The Contractor will be responsible for providing air cards, PKI certification, Softcert, printers, MSOffice, Adobe Acrobat Professional…”

This requirement generates several questions.

a. Is this hardware and software part of the MCEN work station package so it is compliant with USMC licensing and security requirements? If so, is it included in the work station costs, or an additive cost? If an additive cost, what is the additive cost per set?

b. Is the entire suite of hardware and software required for every work station? If not, please provide the distribution plan of hardware and software?

c. Because of the geographic location of the work force, does every employee require a printer, or are printer services provided by the Government at Government site locations?

d. If the contractor must procure this hardware and software, provide the technical and security specifications that must be met to use them on MCEN work stations.

This requirement has been revised in accordance with FAR 45.1 – Government Furnished Property.

The Government will provide an on-site workstation, Internet access and a cell phone for each contract employee. However, the Government will not provide Internet access to off-site locations.

In addition, the Government will provide MCEN access at locations as required.

See Amendment 0001.

(Pg. 35)

The Government will provide an on-site workstation, Internet access and a cell phone for each contract employee. However, the Government will not provide Internet access to off-site locations.

Contractor Furnished Facilities and Equipment

(Pg. 35

The Government will provide an on-site workstation, Internet access and a cell phone for each contract employee. However, the Government will not provide Internet access to off-site locations.

Contractor Furnished Facilities and Equipment

(Pg. 35)

Is it the government’s intent to provide MCEN workstations for all the RCCs and the contractor provide laptops for a remote capability? “

This requirement has been revised in accordance with FAR 45.1 – Government Furnished Property.

The Government will provide an on-site workstation, Internet access and a cell phone for each contract employee. However, the Government will not provide Internet access to off-site locations.

This requirement has been revised in accordance with FAR 45.1 – Government Furnished Property.

The Government will provide an on-site workstation, Internet access and a cell phone for each contract employee. However, the Government will not provide Internet access to off-site locations.

RFP 52.212-1 Instructions to Offerors: 5.1 Proposal Content for Volume I (Pg. 55) The RFP requires the submission of an OCI Mitigation Plan. The work described in the PWS does appear to fit the types of work typically associated with OCI potential as described in FAR 9.5. i.e. systems engineering and technical direction, preparing specifications or work statements, providing evaluation services.

Please clarify what specific work on the task presents the potential for an OCI to ensure the OCI Mitigation Plan provides appropriate mitigation procedures.

Work on all tasks within the RFP have a potential to result in an OCI situation, just by the nature of the work to be performed (i.e. technical direction and providing of recommendations which require evaluating customers depending on the situation.

Therefore, an OCI Mitigation Plan shall be addressed how the contractor will mitigate/resolve a conflict of interest should an OCI situation arise in accordance with the PWS Section 14.0 and what steps will the contractor put into place that would prevent any possible OCI incidents.

(Pg. 38) Requirements for the Access National Agency Check with Written Inquiries (ANACI) must be met immediately upon assignment to the Wounded Warrior Regiment.

Will the government allow new hire RCCs to start work and begin the ANACI while in training?

The Contractor(s) shall be required to obtain Government Common Assess Cards (CACs) to work under this PWS. The Contractor(s) are also required to have a favorable Single Scope Background Investigation (SSBI) adjudication and to obtain privileged access to required servers. In addition, prior to commencement of work on this contract, all contractor personnel, at a minimum, must possess a favorable adjudication for a National Agency Check w/Inquires to perform work on this task to access Government systems in support of the M&RA.

(Pg. 54) Ref: 8.5 x 11 inch paper in 3-ring binders (at least 2 inches) for text.

Will the Government accept 3-ring binders in sizes commensurate with their page count, such as 0.5 inch binder for the past performance volume which has a page limit of 12?

Yes, the Government will accept binders in sizes commensurate with their page count.

See Amendment 0001

(Pg. 54) Ref: 11 x 14 inch for foldouts, matrixes, WBS

Question: Will the Government allow 11 x 17 inch pages for foldouts to best fit in 3-ring binders?

Yes. 11 x 17 in foldouts, matrixes and WBS are acceptable.

See Amendment 0001

(Pg. 54) Ref: No photographs or hyperlinks are permitted

Will the Government permit hyperlinks that are designed into Word for ease of navigation, such as Tables of Contents?

No. Hyperlinks are not permitted

(Pg. 54) The 8th bullet states, “Graphs and drawings must be clear/legible and may use a smaller font”

Will the Government allow the offeror to use a smaller font in tables, charts, headers and footers?

No. Smaller fonts will only be accepted for graphs and drawings as stated

(Pg. 56)

Yes. 11 x 17 WBS and pricing spreadsheets are acceptable.

(Pg. 55) Offerors will presumably submit bulleted items Resumes Appendix, OCI Mitigation Plan, and Transition-In Plan (bullets f, g, and h respectively) as Appendices or Attachments to Volume I.

Will the Government confirm the Volume I NTE 50-page limitation also excludes the page counts in the offeror’s Volume I submissions of “Resumes Appendix”, “OCI Mitigation Plan”, and the “Transition-in Plan”?

Resumes are exempt from the NTE 50 Page Limitation; however, OCI Mitigation Plan and Transition Plan will not be exempt from the NTE 50 Page Limitation.

(Pg. 56)

The Government will not accept screen shots and therefore will not be allowed.

(Pg. 56)

No. Only 11 point Times New Roman font size will be acceptable.

Vol. I (Pgs. 55 - 56) Will the government allow the following included in Volume I – Technical Capability as appendices and excluded from page count?

The Government will allow the following to be excluded from the NTE 50 Page Limitation:

Draft QCP as it is a deliverable due within 30 days after contract award.

Resumes (See Amendment 0001)

OCI Mitigation Plan and SOP will not be exempt from the NTE 50 Page Limitation.

Vol. I (Pgs. 55 - 56) Can the government clarify that the Executive Statement requirement is the same as the Executive Summary for Volume I?

Confirmed.

Vol. I (Pgs. 55 - 56) The executive summary is not mentioned as a requirement in the Proposal Requirements Table shown on page 55, Section 5.1 of the RFP, but yet the Executive summary is mentioned on page 56.

Is an executive summary required?

Executive Summary is not required; however, if the contractor intends to submit one, the Cover Letter and Executive Summary should be limited to less than 5 pages combined.

These documents are excluded from the NTE 50 page limitation.

Vol. I – Technical (Pg. 56) The instructions for Volume I – Technical Capability on page 56 note that the title page, executive summary, and compliance matrix are excluded from page count.

Are the Table of Contents and Cover Letter also excluded?

Yes, Table of Contents and Cover Letter are excluded from the Technical Volume Page Limitation

See Amendment 0001

Yes.

Vol I (f) (Pg. 55)

See Amendment 0001.

Vol I (h) (Pg. 55)

It is the responsibility of the offeror to propose their best solution on how they will achieve the transition period.

Please provide a Past Performance Questionnaire.

Yes. Past performance questionnaire will be provided with amendment 0001

Requirement states that Past Performance questionnaires be signed by Government Points of Contact.

For submitted performance as a subcontractor, the government client may not desire to sign a PPQ as the contractor is not serving as the Prime.

In these cases, may the Prime Contractor be the signatory?

No. The PPQ should identify the Prime Contract and the subcontractor that performed the work relevant to the WWR RCC effort.

Vol. III (Pgs. 55 & 58) The Business Volume (III) has an NTE of 25 pages, but includes a requirement for a completed SF 1449 – Section B price proposal. Within the RFP that section alone is approximately 18 pages. Recommend no page limit on the Volume III to ensure all WBS and Price information can be included in a scale/font that is easily legible for the reviewer.

The Completed SF 1449 is excluded from the page count.

The Government has determined that 25 pages is sufficient to determine competitive pricing during the evaluation process based on the information provided.

Vol. III (Pg. 55)

Vol. III (Pg. 55) The Volume III proposal content block states, “The NTE count does not include the Cover Letters and Executive Statements, Table of Contents or Compliance Matrix. Please Keep Cover Letter and Executive Statements less than 5 pages combined.”

Will the Government confirm that this statement also applies to the Volume I and Volume II Proposal Content blocks?

Yes.

See Amendment 0001.

Will the Government clarify the data required (i.e., the entire buildup)?

A paragraph describing the offeror’s pricing methodology will suffice. If the Offeror provides any information pertaining to the pricing buildup data in the form of a CD or Excel spreadsheets, they are to be submitted as unlocked documents so that the Government may manipulate them to complete their pricing analysis.

Vol III (e) (Pg. 55)

(Pg. 56)

(Pg. 56)

This Volume I, Technical Approach section in the RFP states, “Title pages, executive summaries (to include company’s mission statement) and the compliance matrix are excluded from the 50 page limit.” However, the Section 5.1 list in Vol III includes a different list of items the Government will exclude from the page counts.

Will the Government provide one sentence in each of the section 5.1 blocks for Volumes I, II, and III that clearly describes all items that are excluded in the page counts for each document?

No. NTE page limitation exemption statement encompasses Volumes I, II and III.

See Amendment 0001.

No. The Government will not provide a template for resumes; however, when providing resumes, the offeror must adhere to guidance provided in 52.212-1 ADDENDUM – INSTRUCTIONS TO OFFERORS – Paragraphs 4.1 and 4.2

Can the bidder mask the names of proposed personnel using employee numbers or similar?

No.

This will use up four pages that do not contribute to our technical approach.

Request these letters be exempt from the page count.

Letters of Commitment are exempt from the page limitations.

See Amendment 0001.

Does the Government consider a job description to be the same as a position description?

No. A “Position Description” is more broad and describe general duties for a position. A “Job Description” is more tailored to specific job with specific tasks.

1. How would the offeror know this information about their non-key personnel prior to submission?

2. Does the Government expect the offerors to recruit their non-key personnel prior to proposal submission?

This item has been removed.

(Pgs. 57 and 58) This paragraph requires offerors to submit a SOP that details how we will perform our responsibilities.

An SOP already exists and is available from open sources and a copy provided by the Government.

It appears duplicative to write another SOP, and recommend this requirement be eliminated.

If eliminated, paragraph 2.2.5 in the Evaluation factors must be removed as well

Agreed. Contractors are not required to submit an SOP while there’s an SOP available on open sources. Remove para 6.1.1.2d and 2.2.5

(Pg. 58) When will the Government be providing the Past Performance Questionnaire?

Past performance questionnaire will be provided with amendment 0001

(Pg. 58)

This paragraph references an attached Past Performance Questionnaire.

Will the government provide a PPQ template to meet this requirement?

Yes. Past performance questionnaire will be provided with Amendment 0001

(Pg. 58)

(Pg. 58)

(Pg. 58) Will the Government exclude letters of consent for subcontractor past performance from the page count?

No. The Government requires a past performance questionnaire if offeror’s performed as a subcontractor and requires that the questionnaire identifies the offeror as the subcontractor to their prime.

Past performance questionnaire will be provided with amendment 0001

Question: Will the Government provide Past Performance Questionnaire attachment via the FBO website?

Past performance questionnaire will be provided with amendment 0001

52.212-1 ADDENDUM – INSTRUCTIONS TO OFFERORS – Factor 4 – Price - Para. 8.1.1, (Pgs. 58 and 59)

8.2 7th bullet “Staff positions based upon contingency hires must include a signed letter of offer/acceptance in the Technical Volume 1. Contingency hire is defined as a proposed employee/staff that currently does not work for your company”.

However, Section 6.1.1.1 (b) states “The offeror shall also provide letter of commitment for key personnel only for employment/to be employed that shall include: employment is in support of this requirement and signatures of both intended offeror employee and offeror”. An offer letter is different than a letter of commitment – company offer letters provide detailed salary information, company benefits, etc. If the desired form includes salary information, recommend the forms be submitted with Cost Volume so there is no pricing volume in technical section.

Will the Government clarify the requirement and the specific details to be included within the letter?

8.2 is part of the Price Volume and therefore, Signed contingency hire offers/Acceptance letters that are obtained by offerors shall be provided with details consistent with company policies and should be submitted with within the Price Volume.

With the exception of the QCP (section 2.2.3) the Government does not indicate if the Offeror must submit these plans with the proposal or when they are due after contract award.

1. How can the Government evaluate these plans (excluding the QCP, which is due 30 days after contract award) unless the Offerors are required to submit them with their proposals?

2. Are these plans due to be submitted with the Offeror’s proposal?

3. If they are due with the proposal submission, will their pages be part of the 50-page limitation for Volume I?

1. 52.212-1 Instructions To Offerors section 6.1.1.2 requires offerors to address the plans in their approach to Performance Execution and Management

2. Yes as addressed in their Performance Execution and Management

3. Cover Pages, Executive Statement (to include company’s mission statement), Table of Contents, Resumes, Glossaries, Appendices, Foldouts and the Compliance Matrix are excluded from the 50 page limit.

“Wounded Warrior Regiment Civilian Personnel Mandatory Training”: Order 12400.1 specifies training for military and Government Civilians. Please clarify that contractors are required to complete any and all training listed for “GS civilian employees”

Contractors complete training as directed by the COR and WWR S-3.

If so will the government provide appropriate Wage Determinations by location?

The government has requested a Wage Determination for this requirement and will provide the appropriate Wage Determination when completed by the Department of Labor.

Please incorporate FAR 52.222-41 and the attached Wage Determination Schedule into the solicitation.

FAR 52.222-41 – Service Contract Labor Standards is already included in the solicitation under Clauses by Reference and will remain in the resultant contract award document.

The Wage Determination is provide with Amendment 0001.

If WD 2014-0042 is not incorporated into this solicitation and subsequent contract, will DOL consider this to be non-compliant with the SCA?

Yes.

The Wage Determination is provide with Amendment 0001.

Labor...

Reference Pgs. 46-95 The Department of Labor (DOL) has previously issued a contract-specific wage determination— WD 2014-0042—determining Advocates, personnel performing the same scope of work as the Recovery Care Coordinators (RCC), were subject to the provisions of the Service Contract Act (SCA). See attached Wage Determination, which is not available on the DOL website.

Is it the Government’s intent that SCA not apply to this contract?

The Government has determined that SCA is applicable to this requirement.

The Wage Determination is provide with Amendment 0001.

“The Offeror should also submit with its quotation (by the closing date of the Solicitation) copies of Sections I and II of all questionnaires as provided to assessors.”