M00264-18-R-0003_Amendment_0001_(Final)_013018.docx

M0026418R0003

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

SUPPLIES OR SERVICES AND PRICES

SUBCLIN 0001AA

The pricing detail quantity has increased by 16.00 from 14.00 to 30.00.

DELIVERIES AND PERFORMANCE

The following Delivery Schedule item for SUBCLIN 0001AA has been changed from:

POP 16-APR-2018 TO

29-APR-2018

3280 RUSSELL ROAD

MARSH CENTER

QUANTICO VA 22134

CAPT OLAITAN O. ADESANYA

(703) 432-1862 FOB: Destination M00084

To:

POP 30-MAR-2018 TO

28-APR-2018

3280 RUSSELL ROAD

MARSH CENTER

QUANTICO VA 22134

CAPT OLAITAN O. ADESANYA

(703) 432-1862 FOB: Destination M00084

The following have been added by reference:

52.222-41

52.245-1

252.211-7007

252.245-7001

252.245-7002

252.245-7003

252.245-7004

The following have been modified:

Performance Work Statement (PWS) for Wounded Warrior Regiment (WWR) Recovery Care Coordinator (RCC) Program Support Services

1. Introduction

Marines that are Wounded, Ill, or Injured (WII) while serving their country require care and assistance on the road to recovery. This care is required in part due to both legal mandates and Marine Corps values. The challenges faced in transitioning a Recovering Service Member (RSM) back to full duty or civilian life can be a complex and lengthy process. This process falls under the overarching cover of the Marine Corps’ Recovery Care Program (RCP). A key to the success of the Marine Corps’ RCP (MC RCP) is the relationships developed between the recovering Marine and the various members of the multi-disciplinary team (MDT) that oversees and manages the recovery process. One of the members of the MDT is the Recovery Care Coordinator (RCC), whose primary duty to assist the Marine in developing his/her personal recovery plan and act as the primary point of contact for assistance in achieving that Marine’s goals laid out in his/her recovery plan. In the eyes of the recovering Marine, the RCC personifies the Marine Corps’ commitment to “Keep Faith” with our Marines. The Marine Corps RCC’s are located at key geographically dispersed locations so they are available to WII Marines and their families. RCCs assist WII Marines that either remain attached to their operational units or are assigned to the Wounded Warrior Regiment (WWR). Flexibility for the RSM remains a key characteristic of the program for access to an RCC.

2. Background

The National Defense Authorization Act (NDAA) 2008, Public Law 110-181, Sections 1611, 1614, and 1648 signed into law on January 28, 2008 is the overarching guidance for care, management, and transition of an RSM and their family members. The 2008 NDAA requires the development and implementation of a comprehensive policy on improvements to care, management, and transitional assistance to the RSM population. In accordance with the 2008 NDAA, Department of Defense Instruction 1300.24, Recovery Coordination Program, and Secretary of the Navy Instruction 1740.5, Department of the Navy (DoN) Recovery Coordination Programs, the Marine Corps’ WWR provides and facilitates assistance to WII Marines that are in any phase of recovery, attached to, or in support of, Marine units and their family members. This assistance is required throughout all phases of recovery in order to assure sustainable rehabilitation and transition.

3. Scope

3.1. Contractor support is required to assist the WWR with the RCC portion of the Marine Corps RCP (MC RCP). This includes RCC program management, program analysis, human resource management of the RCC and continued program improvement. This Performance Work Statement (PWS) specifies the tasks to be performed, deliverables to be provided, and performance objectives to be met in support of the Marine Corps WWR.

3.2. The Contractor shall be responsible for 100% of the RCC support, to include internal management, program compliance and administration.

3.3. The Contractor shall furnish all services necessary to ensure the effective and efficient performance of functions identified throughout this PWS. The Contractor must be capable of providing flexible, responsive, and high quality services and support. This includes the Contractor providing highly qualified personnel that possess adequate skills and have sufficient experience to meet the PWS's requirements. Moreover, the Contractor's use of its personnel should be managed to ensure that highly qualified capabilities are applied in the most productive manner. The Contractor will be responsible for conducting the necessary reviews of the various RCC locations to ensure the effective and efficient performance of tasks identified throughout this PWS.

3.4. It is the intent of the Marine Corps to ensure that our recovering Marines are supported by the most professional individuals who understand the significance of the cultural bond and ethos that Marines live by. For the RSM, the RCCs are the most visible and personally engaged members of the MDT and therefore need to possess this understanding.

3.5. Average Location MC RCP Caseload. The contractor can anticipate approximately 1100 cases at any given time distributed mainly at the WWR battalions and detachments. However, the contractor must remain flexible and prepared for increased caseloads based upon the needs of the MC RCP. Historically, the Marine Corps WWR has managed a sustained caseload level of approximately 1,000 cases at any given time. Although caseloads may vary by type and by location, the average caseload for each RCC is 25 cases. Table 1 provides the current percentage for each location of the total 1,000 overall caseload and defines the area of operation by east and west regions.

Table 1 - RCC SUPPORT LOCATIONS

WWR Hub for RCC Program - Quantico, VA

WWRHQ

10%

Wounded Warrior Battalion East Coast Headquarters – Camp Lejeune, NC** WWRBn-East

22%

Walter Reed National Military Medical Center - Bethesda, MD WWRBn-East

13%

Naval Medical Center – Portsmouth, VA WWRBn-East

3%

Veterans Affairs Polytrauma Rehabilitation Center – Tampa, FL WWRBn-East

1%

2%

San Antonio Military Medical Center (SAMMC) – San Antonio, TX WWRBn-East

4%

Wounded Warrior Battalion West Coast Headquarters – Camp Pendleton, CA** WWRBn-West

20%

Wounded Warrior Battalion West Detachment – 29 Palms, CA WWRBn-West

5%

Naval Medical Center – San Diego, CA WWRBn-West

16%

Wounded Warrior Battalion West Detachment – MCB Kaneohe Bay, HI WWRBn-West

3%

VA Polytrauma Rehabilitation Center – Palo Alto, CA WWRBn-West

1%

Notes: *WWR Headquarters located at Quantico, VA **WWR Battalion Headquarters Locations (East/West Coast)

4. General Requirements. REQUIREMENTS:

The contractor shall provide non-medical support services to include: program management support, program analysis, and recovery care coordination services in support of the WWR mission and RCP efforts related to RCC services.

4.1. Non-personal Service Statement. Contractor employees performing services under this contract will be controlled, directed and supervised at all times by management personnel of the contractor. The contractor’s management shall ensure that employees properly comply with the performance standards outlined in this contract. Actions of contractor employees may not be interpreted or implemented in any manner that results in any contractor employee creating or modifying Federal Policy, obligation of appropriated funds of the U.S. Government, overseeing the work of Federal employees or other violations set forth as prohibitions in Parts 7.5 and 37.1 of the Federal Acquisition Regulation (FAR). The Government will control access to the facility and will perform the inspection and acceptance of the completed work.

4.2. General Management Practices. The contractor shall employ management practices that support operational efficiency and cost effectiveness, and that reinforce quality performance and high productivity by contractor personnel. The contractor shall ensure that contractor related activities, to include meetings and visits to company offices, do not interfere with the performance of this contract.

4.2.1. Commitment to Quality. The contractor must be able to demonstrate a commitment to quality and establish internal practices and procedures to ensure program quality through ongoing evaluation, self-correction and innovation.

4.2.2. Standard Operating Procedures (SOP). To maintain a consistent quality of service delivery throughout the program, the contractor shall establish and adhere to an SOP. As a minimum, SOP’s shall provide an outline of the content to be covered, results to be achieved, and duties to be performed. No less than annually, the Contractor shall perform a review and update the SOP as lessons learned and new efficiencies are identified. Any major changes to the RCP program that would result in a needed change to the contractors SOP shall be addressed with the Contracting Officers Representative (COR). All updates shall be routed to the COR for review and comment prior to implementing the change(s) in the SOP.

4.2.3. Contract Administration. The Contractor shall establish processes and assign appropriate resources to effectively administer the contract. This shall include internal management of tasks, personnel actions, subcontractor management, finance, and Government interface with WWR and the Contracting Office. At all times, the prime Contractor shall be responsible for the actions of their teaming partners and subcontractors.

4.3. Response To Media Inquiries. Responses to media inquiries pertaining to the installation are the responsibility of that specific installation’s Public Affairs Office. If approached by a representative of the media, contractor personnel shall direct them to the Public Affairs Officer without providing any additional information. Contractor personnel may be requested to give media interviews related to the delivery of services, provided that such interviews have been arranged or approved by the Public Affairs Officer.

4.4. Travel

4.4.1. Local Travel. Local travel may be required. The Government will not reimburse for local travel. Local travel is defined as travel within a 50-mile radius of the Government location for which services are being provided.

4.4.2. Non-Local Travel. Non-local travel may be required in performance of this contract. The Government shall reimburse the Contractor for non-local travel approved, in writing prior to incurring any cost, by the COR, in accordance with the JTR. Costs incurred without written authorization will not be reimbursed by the Government. Non-local travel is defined as travel outside of a 50-mile radius of the Government location for which services are being provided. The Government has provided a not to exceed amount for this travel in the CLINS. The contractor will not exceed the ceiling for travel.

4.5. Hours Of Operation. The Governments normal workdays are Monday through Friday, 0730 to 1630 local time. As a rule, the Government has 10 paid holidays a year, as listed below.

4.5.1. The contractor will be required to provide continued support to each location during the Governments eight (8) hour work day. The Governments CORE hours of operation at each performance location is 0900 to 1530 local time, Monday thru Friday except for Federal holidays. The Contractor may arrange and adjust employee daily work schedules to be flexible (i.e. outside of core hours) in order to meet individual RSM schedule needs.

4.5.2. The Contractor shall conduct business as necessary to meet the requirements of this PWS. The contractor may be required to adjust its work schedules to accommodate work requirements.

4.5.3. The Government observes and the contractor may not have access to federal work space or the COR on the following legal holidays and any other day determined to be a holiday by the President of the United States and Public Law:

In accordance with Public Law observance of Inauguration Day only applies to the Washington D.C., Maryland and Virginia area.

4.6. Applicable Policy, Directives And Instructions. The Contractor shall be familiar with and comply with applicable current (and superseding) directives and instructions governing this requirement listed below. Unless specified otherwise, publications listed, or updated versions, are available via the internet. If a publication is not available on the internet the COR will provide this publication to the Contractor upon request.

· Department of Defense (DoD) Instruction 1300.24 Recovery Coordination Program

· Wounded Warrior Regiment Order 3000.1

(MCTFSPRIUM)

Registration Procedures

- OPNAVINST 5510.162 Nuclear Weapons Personnel Reliability Program

- WWRO 12400.1 WWR Civilian Personnel Mandatory Training

5.0 Specific Requirements

5.1 In support of the 100% management and maintenance of the Marine Corps RCP, and in accordance with the DoD Instruction 1300.24 Recovery Coordination Program and Secretary of the Navy Instruction 1740.5 Department of the Navy (DoN) Recovery Coordination Programs, Contractor services shall include collecting data and analysis for the reporting of program status; establishing measures of performance and effectiveness to be used as quality benchmarks, and presenting analytical findings and empirical data reflecting customer satisfaction with support provided to the recovering service member and/or their family.

5.1.1 Program Management. The Contractor shall be responsible for ensuring the RCCs provide assistance to RSMs in defining their Comprehensive Recovery Plan (CRP). In addition, the Contractor shall support and liaison with WWR personnel, and government/non-government agencies to ensure the integrity of plans are maintained and develop quality control standards and measures to improve future RCP processes.

5.1.2 RCC Training. The Contractor shall be responsible for ensuring all Contractor RCCs meet training requirements in accordance with the DODI 1300.24, to include the uniform core training by the Wounded Warrior Care and Transition Policy (WWCTP) and Military Department Specific Training. Until proof of the training is provided to the Government, each non DOD trained RCC shall have reach back capability to Contractor personnel who have the certified training.

5.1.2.1 Required Government-Provided RCC Training (DoD level): This training, provided by the Government at the DoD level, provides training orientation regarding Wounded Warrior Care and includes instruction on the development of the CRP, pay and entitlements, Service members' Group Life Insurance Traumatic Injury Protection (TSGLI) and the DoD Case Management System (DoDCMS). RCCs are required to have this training prior to independently assuming the duties of an RCC. This uniform core training shall be provided by the Office of WWCTP. Training specifics shall be provided to the contractor by the COR upon request. The DOD required training will be provided by the Government quarterly for the duration of contract. All Contractor employees who have not previously had this training must attend.

5.1.2.2. Service-Specific Training: This training shall be a requirement for all RCC’s to complete prior to commencing their duties and annually thereafter. The training shall be the responsibility of the Contractor to modify, update as needed and deliver to their RCCs. The modification and update of the training curriculum shall be coordinated with the government as a deliverable under this contract prior to implementation. The government will provide the topics to be included in the training, at minimum the requirements outlined in WWRO 3000.1. The final draft training materials shall be reviewed and approved by the government prior to any training to be commenced by the contractor. Final Drafts are to be provided to the COR for review. (Deliverable # 0001)

5.1.3. Contractor shall provide a Monthly Status Report due on the tenth day of every month. Reports content requirements are outlined under PWS paragraph 7, Deliverables. (Deliverable # 0002)

5.1.4. The Contractor shall provide formal presentations/briefings as required. At a minimum, the contractor shall provide a semi-annual briefing to the WWR command or designated audience regarding an RCC Location Optimization Review. The purpose of this review is to provide: 1) Current RCC Program Status, and; 2) Specific Information to allow the government to make informed decisions regarding any realignment of resources at the various geographic locations. The COR shall provide the Contractor the specific information needed for the briefings five business days prior to briefing. (Deliverable # 0003)

5.1.5. AdHoc reports are required in order to fulfill emerging reporting requirements to Higher Headquarters (HHQ) and as identified by WWRin order to enhance the services provided to our Marines. In general, but without limitation, normal deliverables shall include draft documents, definitive reports, presentations or briefings, as identified by the Government as the need arises. These reports will follow the generic formatting requirements identified under the deliverables section with details being worked out at the time the data is needed. Report requests and content requirements/objectives shall be completed and delivered to the Government within three business days of request. (Deliverable # 0004)

6.0 Recovery Care Coordinator Support

6.1 TASK 1 - Executive Level Support – RCC Program Management (Key Personnel)

This task entails oversight of contractor support as well as effective and direct communication with the Commanding Officer (CO) of the WWR and his staff via the COR as well as various personnel involved with providing support to injured Marines and Sailors attached to Marine Corps units, and their families. This support entails implementing, executing, and ensuring the overall program structure meets the requirements of this PWS. Support activities include:

1. Executes the Wounded Warrior Regiment’s RCC program. This includes the collection and reviewing of RCC performance data and working with WWR to tailor processes to meet specific Marine Wounded Warriors and family needs and deliver the highest possible quality of care support.

1. Assists with the maintaining of the Standard Operating Procedures, in accordance with current Department of Defense and Marine Corps directives in all areas of internal/external agency support to Wounded, Ill, and Injured RSM.

1. Provide any deliverables due from other members of the contractor team resulting from the monthly reports and any ad hoc reports. (Deliverable # 0004)

1. Provide recommendations and participate in discussions/briefs that may occur that relate to future legislative and/or policy issues dealing with the RCP.

Provides assistance and guidance on all potentially high-visibility cases and/or issues that may arise as it relates to the RCP. Either the contractor or the Government shall identify conditions determine to be “potentially high-visibility” situations on a case by case basis.

1. Sustain and enhance current RCP through data collection, analysis, and review of RCC performance and make recommendations to the government in making improvements to deliver the highest possible quality of care and support.

1. Oversee, make recommendations and implement the development, maintenance, and update of policies, procedures, and criteria for referrals; maintain standardized guidelines and standard operating procedures to provide support for WII and family members in accordance with DoD Instruction 1300.24.

1. Collect and review RCC performance data and provide recommendations to the WWR in tailoring processes to meet specific RSM and family needs, to deliver the highest possible quality of care support.

1. Ensure all Individualized Comprehensive Recovery Plans are developed, generated, and updated via the DoD Office of Wounded Warrior Care and DoD CMS system and the Marine Corps Wounded, Ill and Injured Tracking System (MCWIITS). Both systems are accessible via the internet and require a CAC enabled machine.

Key Personnel Qualifications:

· Has demonstrated ability to achieve organizational objectives by creatively managing and motivating personnel. Initiative and leadership ability demonstrated by sustained successful performance in positions of increased responsibility.

· Experience in assessing, planning, implementing, coordinating, monitoring and evaluating as a Program Manager.

· At least ten (10) years’ program management experience with the federal government.

· Experience in supporting Wounded, Ill and Injured programs; Formulating Equal Opportunity policies and guidelines for plans, procedures, and methods’. Coordinate recovery team efforts in conducting comprehensive studies dealing with significant changes in workforce distribution, positions, or related organizational structures; Development of detailed plans, goals, and objectives for the long/short range implementation and administration of a major agency program.

· Collaborate and display positive interactions with members of the WWR and other government agencies.

· Be knowledgeable of the mission, organizational structure, operations, and interrelationships of the Marine Corps and Recovery Care Programs.

· Plan, prioritize, and coordinate large, complex programs. Make timely and effective decisions relative to contractor staff and to produce results through strategic planning, and the implementation and evaluation of programs and policies.

Preferred Qualifications/Experience:

· Minimum of two (2) years’ experience in recovery care coordination preferred.

· Experience working in a military environment operating as an administrative liaison within DoD is desired.

· Experience in strategic planning and joint assignments desired.

· Knowledge of Marine Corps culture at Headquarters Marine Corps action officer level or above. Direct Marine Corps experience is preferred.

· Experience in legislative matters as they pertain to treatment of the wounded, ill, and injured relative to DoD Recovery Coordination Programs is preferred.

· Master’s Degree in Business/Public Administration, or a related field that focuses on policy, planning, and program operations management.

Note: The government anticipates one (1) full time contractor employee for this task, resume should reflect qualifications.

6.2 Task 2 Executive Level Support – RCC Care Center Operations Management (Key Personnel)

Assists in executing the Wounded Warrior Regiment’s RCC program in compliance with the National Defense Authorization Act of 2008, DODI 1300.24 and US Marine Core policies and procedures. This includes the collection and reviewing of RCC performance data and working with WWR to tailor processes to meet specific Marine Wounded Warriors and family needs and deliver the highest possible quality of care support. Support activities include:

· Oversee RCCs working on projects involving MDT

· Plans and monitors schedules of contractor personnel

· Organizes project activities depending on deadline requirements

· Organizes periodic project progress meetings with WWR staff.

· Liaison between RCC program management office and battalion lead RCCs and assures that all work is satisfactorily completed according to PWS specifications and references.

· Assists in the coordination of all personnel necessary to assure quality of service to the WII and family

Key Personnel Qualifications:

· Bachelor’s Degree in Business/Public Administration or related field that focuses on policy, planning, and program operations management.

· Experience in formulating equal opportunity policies and guidelines for plans, procedures, and methods. Coordinated team efforts in conducting comprehensive studies dealing with significant changes in workforce distribution, positions, or related organizational structures. Developed detailed plans, goals, and objectives for the long/short range implementation and administration of a major agency program.

· Instruction/Facilitation in program management, informal resolution, conflict management, diversity management, organizational assessments, and operated as an administrative liaison within DoD.

Preferred Qualifications:

· Military experience desired.

Note: The government anticipates one (1) full time contractor employee for this task, resume should reflect qualifications.

6.3. Task 3, Mid-Level Support – Program Analysis (Non-key Personnel)

Assists the Program Manager in executing the Wounded Warrior Regiment’s RCC program by identifying and developing procedures to ensure compliance with the National Defense Authorization Act of 2008, DODI

1300.24 and US Marine Core policies and procedures. Support activities include:

· Maintenance and synchronization of training for RCCs and other elements within the Wounded Warrior Regiment who work directly with and in support of RCCs in caring for RSMs. Assists in developing orders, policies, and procedures in support of RSM as applicable to RCP.

· Conducts a detailed quality assurance program to ensure standardization of Recovery Care Coordinator support to service members to ensure conformity and consistency between Marine Corps Wounded Ill and Injured Tracking System (MCWIITS) and Department of Defense Case Management System (DOD-CMS).

· Continuously monitor and evaluate the effectiveness and efficiency of organizational functions and identify opportunities for improvement.

· Prepare presentations to report findings or other pertinent information, as required.

· Provide technical and programmatic evaluations and recommendations on the quality and scope of the RCC program.

· Conduct a variety of ad hoc and planned quarterly reviews and analytical studies pertaining to the treatment and care for the wounded, ill, and injured. Details of reviews will be determined by the Government on an “as needed” basis and will be in areas of interest like customer satisfaction surveys, efficiency/ performance evaluations, and location optimization studies. (Deliverable # 0004)

· Analyze problems, identify solutions, project consequences and propose solutions.

· Identify and assess resource requirements needed to accomplish organizational goals

· Maintenance of WWR organizational structure, operations, interrelationships, and management practices as applied to the analysis and evaluation of programs, policies, and operational needs

· Maintenance of operational characteristics, services, and activities of the WWR

Non-Key Personnel preferred Qualifications:

· Bachelor’s Degree in Business, Public Administration or related field that focuses on policy, planning, program operations and training.

· Military experience desired.

· Instruction/Facilitation in program management, organizational assessments, development of training syllabi and instructional experience desired.

· Experience in developing detailed plans, goals, and objectives for the long/short range implementation and administration of a major agency program preferred.

· Collaborate with members of the WWR and other government agencies.

· Be knowledgeable of the theory and practice of program evaluation to develop and review new or modified work methods, organizational structures, and management processes.

Note: The government anticipates one (1) full time contractor employee for this task

6.4. Task 4, Mid-Level Support – Applications Programming and Report Management (Non-Key Personnel)

Maintain current Microsoft Excel Macro that pulls, compiles and summarizes data from MCTFS, MCWIITS, DoD CMS, and VTA systems to provide RCCs with a Daily Disability Evaluation Report. The report shall provide information on each RCC with their current case load statuses. The government will provide the format and data points for the report upon award. Support activities include:

· Provide data tracking and output of RCC Program elements to the Contracting Officer’s Representative.

· Deliver reports weekly electronically to each RCC.

Non-Key Personnel preferred Qualifications:

All of the following qualifications are required:

· Minimum of 5+ years of application programming experience with 2+ years’ work experience developing Excel/Visual Basic Application (VBA)

· Advanced Excel skills (i.e. complex formulas) and the ability to debug/code difficult Excel Macros

· Must have experience integrating Excel with SharePoint 2010 and 2013

· Must be trained and qualified as an Information Assurance Technical (IAT) Level II technician per DODM 8140.01Per DFARS Subpart 239.71.

6.5. Task 5, Mid-Level Support - RCC East/West Coast Team Coordination Leadership (Key Personnel)

Provide WWR subordinate units with RCC Lead Coordination between the Battalion Headquarters locations (one (1) at Camp Pendleton, CA and one (1) at Camp Lejeune, NC) in order to facilitate synchronized action between the MDT, the Program Manager and WWR Headquarters. The primary focus of these coordination efforts is for the Lead RCCs to ensure all actions taken by the local RCC’s are being carried out in accordance with the WWR Headquarters and local battalion operations. The Lead RCC provides local leadership with a single point of contact to provide local updates on RSM care. The RCC Lead has the same tasks and duties as a regular RCC with the added responsibility of being the lead RCC within their area of operation (AO). Being the lead RCC requires coordination of RCC efforts relative to the RCP. RCC Leads assign task to their respective RCCs, coordinate and report on tasks that originate from the program management level and keep local commanders informed on daily business operations. The two (2) areas of operation are defined as WWBn East and WWBn West referenced in the locations Table 1. These RCC leads will be required to keep the local commanders updated on RCC program activity within their AO. Support activities include:

· All support activities listed in Task 6

· Disseminate to RCCs, within the Area of Responsibilities (AOR), any updates of information pertinent to RCC responsibilities.

· Organizes project progress meetings upon request of local commanders

· Act as liaison between local commander and WWRHQ for questions and issues pertaining specifically to the RCP within their AO.

Task Qualifications: See Task 6 below

6.6. Task 6, Mid-Level Support - Recovery Care Coordinator Support (Non-Key Personnel)

RCCs have the primary responsibility for the oversight and assistance for the RSM/family care management, throughout the continuum of care from transition to either active duty or to civilian life as a veteran. The primary tool used for coordinating the RSM’s/family’s care is the Comprehensive Recovery Plan (CRP). RCCs will work with medical case managers and non-medical care managers involved with the RSM/family for the development and execution of the CRP.

RCCs will be responsible for assisting in the development, generation and updating of all Individualized CRPs via the DoD Office of Wounded Warrior Care and Transition Policy DoDCMS program. RCCs shall provide support to each assigned RSM through assessment and identification of needs as it relates to their individualized CRP and ensures those needs are met. The RCC will support the RSM in establishing, developing and executing an individualized CRP specifically for the recovering Marine and family as per DODI 1300.24. The Contractor shall monitor the development, completion and execution of the plans and maintain them in the DoD Office of Wounded Warrior Care and Transition Policy DoDCMS, a CAC enabled web base system. The CRP will be updated in coordination with the WII throughout the recovery continuum. Accordingly, the contractor should have a thorough understanding of this database and its functions.

RCC support activities include:

· Consults and collaborates with MDTs during the initial treatment phase of RSMs and provide continuing support throughout the continuum of care, including support during the disability evaluation system process.

· Ensures that RSMs and family have access to all medical and non-medical care management services including, but not limited to medical care, rehabilitation, education, employment-related programs, and disability benefits.

· Works with RSMs to create the CRP and make modifications in conjunction with the MDT supporting RSM and family, to include extended family members as appropriate.

· Oversees the RSM’s CRP, anticipating future challenges during phases of recovery, rehabilitation, and reintegration.

· Identifies gaps in RSMs non-medical services, intervenes as necessary to expedite outcomes and assists with coordination of resources to develop and improve outcomes for enhanced delivery of nonmedical services. Works closely with on-base Marine Corps agencies, and the Marine Corps’ Wounded Warrior Regiment to ensure delivery of assistance and to resolve conflicts.

· Facilitates an efficient, effective and smooth rehabilitation and transition of RSM back to active duty or civilian life as a veteran through coordination with appropriate personnel (Military Service Coordinators/VA Liaisons and other agencies).

· Assists the RSM and family members in coordinating local and state resources, including referral to Governmental and Non- Governmental agencies, state and local services and agencies, as appropriate, where the RSM and family will reside.

· Collects, maintains, and analyzes data for planning and reporting purposes in accordance with governing program guidance, which will be identified as the need arises. Maintains detailed records of recovering service members to document delivery of benefits and medical and non-medical care.

· Assists the RSM, family and extended family members to navigate through the continuum of care which involves initial assessment, comprehensive assessment, linkage to family support programs and ongoing follow up.

· Collaborates with community partners both on and off the installation to form a new pool of resources for the RCC program to support RSM needs.

· Maintains current listings and resources on information relating to impact of trauma and posttraumatic reactions, and their effect on the member, family and caregivers.

· RCCs shall provide to MDT members the Daily Disability Evaluation Report upon request.

· Attend Periodic Professional and Technical development meetings/workgroups involving all MDT members as necessary to be held locally (within each facility location). Meetings/workgroups shall include such topics as Process improvement, Lessons Learned and conflict resolution, with the purpose of improving the care and coordination to the RSM. Date, time, and location for these meetings will be determined by mutual agreement between the contractor, the region, WWR headquarters, local battalion headquarters locations and the COR.

· Occasionally the RCC may be required to stay beyond normal work hours to accommodate an RSMs care.

· Identify benefits and access benefit information from a variety of sources, including, but not limited to Department of Defense, Department of the Navy, Marine Corps specific information and benefits, Veterans Affairs benefits, Department of Labor, Marine Corps Wounded Warrior Programs, Family Readiness Centers, and other governmental and non-governmental support agencies specifically as they relate to RSM and their families.

· Analytically access and interpret information necessary to evaluate how to best support the RSM and family through the entire spectrum of care management, rehabilitation, and transition services.

· Utilize exceptional interpersonal skills, strategic problem-solving skills, and excellent written and oral communication skills that focus on support requirements to evaluate and enhance the experience of the RSM and family. Provide leadership, mentoring, and communication skills to RSM’s.

Non-Key Personnel preferred Qualifications:

· The ideal candidates for an RCC are individuals who served as a uniformed Marine or through close familiar relationships understand the significance of the cultural bond and Marine ethos needed when dealing with Marines, therefore previous military experience in the Marine Corps or close affiliation is strongly desired. Prior uniformed service as a senior enlisted or officer is preferred. Suitable personnel are acceptable from a wide range of personnel and benefits counseling experience; or similar work in civilian community service settings or a combination of education and experience. Strong interpersonal communication skill set including negotiating skills and excellent oral and written communication skills. Individuals must possess excellent organizational and management skills

· Bachelor’s degree in a social science preferred or a minimum of 5 years’ experience associated with helping, supervising, and providing guidance to service members.

· Must be a United States citizen and meet English language proficiency equivalent to the naturalization test standards.

· Bilingual ability is an asset in communicating with family members who are not proficient in English.

· Exhibit a wide range of personnel and benefits Counseling experience; or similar work in civilian community service settings or a combination of education and experience.

7.0 Deliverables

7.1. General. All reports, materials and information, in whatever form, developed or created under this contract, and all associated intellectual property, shall become the property of the Marine Corps.

7.1.1. Format and Content. In general, deliverables will be in the form of reports, and presentation packages such as PowerPoint slides, computations with backup information, and visual aids. At a minimum, reports shall contain information in sufficient detail to ensure that a professionally qualified third party can follow the logic of the report. When studies to identify potential problems are identified, solutions are required. All data, analysis, recommendations and other report contents shall be sufficiently similar in format to allow direct comparison among the problem solution options under consideration and the existing conditions. Government review comments shall be incorporated into the final deliverable in the form of revisions, deletions, additions and corrections. Unless otherwise directed by the COR, all documents produced or revised by Contractors or developed through Contractor participation must be marked as “Contractor generated documents” or otherwise identified in a manner that discloses the contractor’s participation.

7.1.2. Deliverable Media Form. Deliverables will be in hard copy, placed on the WWR shared drive or SharePoint site, Compact Disk (CD), DVD or other storage device or on other media as determined and directed by the COR. Media shall be delivered on CD/DVD disks having at least 650MB capacity and the included files will be provided in a software suite of products currently being used by the Marine Corps, or in some other suitable format as specified by the Contracting Officer. Deliverables shall be non-password protected document and the government shall have full access and use rights allowing the government the ability to manipulate the deliverable data after submission by the contractor. The current DoD approved version of Microsoft Office will be used for all reports and data.

7.1.3. Distribution of Deliverables. The contractor shall distribute/provide data/deliverables in the format, media, and quantities as directed by the COR.

7.1.4. Monthly Status Report. The Contractor shall submit a Monthly Status Report to the COR not later than the 10th day of the following month for the work accomplished from the first (1st) through the final calendar day of the previous month. This report shall be provided in electronic format, compatible with WWR applications (e.g., MS Office Suite). The report shall include specific information as required by the government. The report template identifying the specific data points shall be provided by the government to the contractor. (Deliverable # 0002)

At a minimum the report shall include the following:

7.1.4.1. Narrative describing progress during the past month plans for the forthcoming month, and any problems (actual or anticipated) requiring Government action. For identified (actual) problems, the Contractor shall state the impact and provide recommendations for plan for correction.

7.1.4.2. Summary of Travel costs, including purpose of trips, duration, and related actions

7.1.4.3. Summary of current staffing by position and assignment

7.1.4.4. Any Personal turnover, utilization of subcontractors, and future staffing projections

7.1.4.5. By RCC, the total CRP metrics broken out by service, geographic location and RCC location.

CRP Metrics include:

· number of RSMs with RCC's assigned who reported back to full duty and are no longer receiving RCC support

· number of RSM returning to the operating forces on a limited duty (EPLD/PLD) status

· number of RSM who have transitioned out of the service

· number of new RSMs assigned an RCC during the reporting period

· number of RSM joined to the WWR that have an RCC assigned

· number of new CRP's established

· Total number of active duty RSMs with CRP's

· Total number of Reserve RSMs with a CRP

· Total RSMs referred to a RCC

· Total number of cases assigned.

7.1.5. Deliverables Requiring Government Review and Approval. The Government will have five (5) business days to review each deliverable and respond to the contractor in writing as to the acceptance of a deliverable. The Government will provide a written description of all deficiencies and discrepancies discovered during the review to the contractor; the contractor shall submit corrected deliverable within five (5) business days at no additional cost to the Government.

Table 2 - Deliverables

Curriculum and Training Materials

COR

Draft due no later than date determined by the COR - See 7.1.5.

7.1.4

the first through the final calendar day of the previous month.

Optimization Review

by the COR

include definitive reports;

presentations and briefings.

5.1.5.

6.3.

(3) business days from request/notification.

day from request.

by this PWS.

To be determined by the

COR

As requested by the COR.

8. Contractor Quality Control Program

The contractor shall implement a quality control program (QCP) to measure and verify conformance to the contract requirements. The work shall be accomplished with adequate internal control and review procedures, which will eliminate conflicts, errors and omissions, and ensure technical accuracy of output. The Contractor shall submit its QCP for government review within the first 30 days from award.

9. Performance Requirements Summary

The Governments Quality Assurance Surveillance Plan (QASP) provides a quality assurance surveillance strategy for monitoring the contractors’ services in support of the Marine Corps RCC program. The QASP establishes the performance standards, method of surveillance, and incentives for each major area of the PWS. It provides the Quality Assurance Evaluator (QAE) and the Contracting Officer Representative (COR) a systematic approach for conducting contract surveillance to ensure the standards of the contract are met. The Performance Requirements Summary establishes the Contractor’s minimum requirements to satisfy the listed performance standards within an established acceptable quality level as stated below.

Performance Requirements Summary

Quality of Work Performed: Use of resources to provide acceptable or better results through the following:

Appropriateness of resources (manpower level, responsiveness, and care coordination categories to provide an initial, complete, and executable comprehensive recovery plan (CRP).

- Customer complaints Received by the COR

Consequence of Non-compliance

- Negative CPARs entry

Responsiveness: Effective use of contractor resources to meet ongoing work requirements specified in the PWS including:

Providing effective responses to WII, family members, WWR Command Element, and recovery team members; and

Effective balancing of resources to accomplish work requirements without sacrificing priorities, or creating unstable performance;

Initial CRP is completed, reviewed, and accepted by WII and Recovery Team (RT) within 30 days of initial contact.

Family members are made aware of and understand the multitude of services and resources that offer support within 30 days of initial contact.

WII receives initial hard copy of CRP and any updates within 72 hours of changes.

100% WWII Engaged

100%

100%

- Periodic assessment by the COR;

- Reconciled monthly by COR / CPM and tracked as a 3-mos. moving average.

Consequence of Non-compliance

- Negative CPARs entry

Staffing: Includes selection of qualified staff to meet requirements:

Adequacy of skills, experience of staff to meet requirements;

Use of team members, to ensure most qualified capabilities are applied; and Responsiveness and use of staff within the Work Breakdown Structure (WBS) framework for workload management.

7.1.4.3

7.1.4.4 Staff stability maintained at 90% of target WBS allocation; New hires within 30-days of notification of vacancy; and

Backfill for unscheduled staff departures.

100%

<14-days

-Assessment by the

COR;

Reconciled monthly by COR and tracked as a 3-mos. moving average.

Management and Administration: Includes the following measures of performance and compliance:

Deliverables shall be complete, accurate, and prepared to a professional standard;

Ability to identify and preclude problems, or resolve issues; and

Effectiveness of their use corporate quality practices, resolution of invoice anomalies, WBS compliance. Maintaining all necessary certifications/qualifications 6.1

6.2 Aggregation of subordinated areas assessed using progressively more objective criteria – ratings considered: Excellent – Exceeded performance expectations and abated, or immediately mitigated known problems;

Acceptable – Met performance expectations and generally responded to problems in a satisfactory manner; and Unacceptable – Areas of inconsistent performance, prolific problems remain unresolved, and two (2), or more performance areas are noted as substandard.

milestones;

- Reconciled monthly by COR and tracked as a 3-mos. moving average.

10. Privacy Act

10.1. Confidentiality. All contractor personnel shall safeguard personal client information in accordance with the Privacy Act of 1974. Records that contain personal information must include a Privacy Act statement signed by the client. Disclosure of personal information not specifically authorized by the client via a signed release of information shall be made only after approval of the Base Adjutant or Staff Judge Advocate. Improper disclosure of sensitive or private information in violation of the DON Privacy Act Program (SECNSVINST 5211.5D) or the Nuclear Weapons Personnel Reliability Program (OPNAVINST 5510.162) may subject the contractor or its personnel to criminal liability. Due to the type of personal information the contractors will have access to, all contractor personnel will be required to sign a nondisclosure of information agreement and be in compliance with all Health Insurance Portability and Accountability (HIPAA) security requirements.

10.2. Requirements for Mandatory Reporting. The Privacy Act does not prohibit disclosure of life threatening or high risk situations. All contractor personnel are required to report knowledge of such situations, including but not limited to child abuse, spouse abuse in which there is physical injury or threats of bodily harm, impairment due to drugs or alcohol by active duty personnel, suicide or homicide threats and ideation and sexual assault.

11.0 Government Furnished Facilities and Property

11.1. The Government shall provide a sufficient amount of work spaces for each location.