M00264-21-R-0001 QASP.docx

QUALITY ASSURANCE SURVEILLANCE PLAN

1. Objective. This Quality Assurance Surveillance Plan (QASP) serves as the principal basis for assessing overall performance quality associated with the Marine Corps Center for Lessons Learned (MCCLL) Professioanl Support Services tasks. This document will be used by the Government to assess the effectiveness of the Contractor’s quality with respect to management and technical services provided. This QASP provides the methodology by which the Contractor's performance will be monitored to determine compliance with established performance objectives and to establish performance benchmarks that ensure a quantifiable basis for measuring effectiveness. The plan is designed so that surveillance is limited to that which is necessary to verify the Contractor is performing management and technical services satisfactorily and relates directly to performance objectives of the performance objectives delineated in the PWS.

2. Government Surveillance. The COR will serve as the administering authority for this task, and her/his authority will be limited to administering specific technical aspects of the task order as set forth at Inspection and Acceptance. The COR will not provide direction that is outside the scope of responsibilities delineated under this task order and will defer any conditional interpretations to the Contracting Officer. The COR will:

· Maintain a detailed knowledge of the technical requirements of the contract;

· Document Contractor performance in accordance with the QASP;

· Identify and immediately forward notifications of deficient, or non-compliant performance to the Contracting Officer;

· Approve priorities of support, resources, and associated schedules.

3. Surveillance Methods. Surveillance of Contractor performance is the method used by the Government to determine whether the contractor is effectively and efficiently complying with all terms and conditions of the task order. In addition to statistical analysis, the functional expertise of the Technical Representative plays a critical role in adequately evaluating contractor performance. The below listed methods of surveillance shall be used in the administration of this QASP and the standards are delineated by WBS element in the Performance Requirements Survey (PRS) table:

Demonstration - A qualification method that is carried out by operation and relies on observable functional operation. It does not require the use of instrumentation or special test equipment;

Inspections: A qualitative inspections can be accomplished through one of the following techniques:

· Random or Stratified Sampling: With random sampling, services are sampled to determine if the level of performance is acceptable. Random sampling works best when the number of instances of the services being performed is very large and a statistically valid sample can be obtained. Stratified sampling focuses on selected parts of total contractor output for sampling. Computer programs may be available to assist in establishing sampling procedures.

· Periodic Inspection, Judgmental Inspection or Planned Sampling: This method, sometimes called "planned sampling, " consists of the evaluation of tasks selected on other than a 100% or random basis.

4. Performance Requirements. The performance requirements set forth in this section correspond to the material content cited in the PWS and the evaluation factors at FAR 52.212-2 ADDENDUM. Corresponding ratings will be generated for each of the weighted performance areas and aggregated monthly. The COR will track performance using a moving average and reconcile performance with the Contractors Program Mgr. This information will also be shared with the Contracting Officer and included in CPARs reports and any past performance assistance requests:

Acceptable / Meets: .85 - .94 Unacceptable: <.85

Acceptable / Meets: .85 - .94 Unacceptable: <.85

Excellent / Exceeds: >.95 Acceptable / Meets: .85 - .94 Unacceptable: <.85

Numerical values for the adjectival ratings are: >.95 – Excellent – Exceeds standard compliance; .85 - .94 standard compliance – Acceptable; and <.85 – unacceptable.

The criteria that will used to accomplish the evaluation ratings is derived from the RFQ and from the elements of performance determined to be most influential to performance.

PERFORMANCE REQUIREMENTS SURVEY (PRS)

Performance is acceptable when:

1. All support provided is professionally delivered and in accordance with contract terms.

2. Support services identifies and precludes problems, or resolve issues.

3. All written products are provided timely within contract standards. Reports are complete, accurate, and prepared to a professional standard and without grammatical errors. No more than one revision of each written product delivered.

Observation made by technical monitors, government personnel and COR on contractor provided services.

Inspection of all written products.

Issuance of performance surveys to Government offices supported by the contractor under this contract.

COR assessment of monthly status report.

1. All support provided is professionally delivered and in accordance with contract terms.

2. Support services identifies and precludes problems, or resolve issues.

3. All written products are provided timely within contract standards. Reports are complete, accurate, and prepared to a professional standard and without grammatical errors. No more than one revision of each written product delivered.

Certified personnel is assigned to provide SharePoint Site Administration support.

Observation made by technical monitors, government personnel and COR on contractor provided services.

Inspection of all written products.

Issuance of performance surveys to Government offices supported by the contractor under this contract.

1. All support provided is professionally delivered and in accordance with contract terms.

2. Support services identifies and precludes problems, or resolve issues.

3. All written products are provided timely within contract standards. Reports are complete, accurate, and prepared to a professional standard and without grammatical errors. No more than one revision of each written product delivered.

Certified personnel is assigned to provide SharePoint Site Administration support.

Observation made by technical monitors, government personnel and COR on contractor provided services.

Inspection of all written products.

Issuance of performance surveys to Government offices supported by the contractor under this contract.

Performance is acceptable when:

1. All support provided is professionally delivered and in accordance with contract terms.

2. Support services identifies and precludes problems, or resolve issues.

3. All written products are provided timely within contract standards. Reports are complete, accurate, and prepared to a professional standard and without grammatical errors. No more than one revision of each written product delivered.

Observation made by technical monitors, government personnel and COR on contractor provided services.

Inspection of all written products.

Issuance of performance surveys to Government offices supported by the contractor under this contract.