LTS PWS.pdf

PDF 481 KB Posted Feb 28, 2025

Attached to: Local Telecommunication Services (LTS) Dyess AFB, TX
Solicitation number: FA466125Q0058
Issued by: Department of the Air Force Global Strike Command

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Written by GovTribe AI · Feb 28, 2025

This Performance Work Statement (PWS) outlines requirements for Local Telecommunications Services (LTS) at Dyess Air Force Base, Texas, with services required 24/7/365. The contractor must provide local access, equipment, and infrastructure to support the base's Avaya Aura 10.2 telephone switching system located in building 7318, including SIP trunk connectivity capable of supporting 300 concurrent calls, six ISDN PRI trunks with associated D-channels and B-channels, and over 7,600 Direct Inward Dialing (DID) numbers.

The PWS requires the contractor to provide a Voice Gateway Router, manage multiple types of service outages (catastrophic, emergency, serious, and routine) with specific response times ranging from 1 hour to 2 days, and maintain E911 compatibility through the Wichita-Wilbarger 911 District. The contractor must provide approximately 35 commercial subscriber lines across multiple locations including Dyess AFB, Lake Thomas, Snyder, Hermleigh, and Post, Texas. The contract requires Government Emergency Telecommunications Service (GETS) capability and mandates non-aerial cable installations. The contractor must submit interconnection agreements and detailed cutover plans within 14 days of award if they are not the incumbent provider.

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PERFORMANCE WORK STATEMENT (PWS)

Local Telecommunications Services (LTS)

Dyess Air Force Base, Texas

11 Feb 2025

TABLE OF CONTENTS

1. INTRODUCTION

1.1. Objective

1.2. Background

2. SCOPE

2.1. Outages

2.1.1. Scheduled Outages

2.1.2. Unscheduled Outages

2.1.3. Outage Procedures

2.1.4. Outage Priority, Restoration of Service, and Maintenance

2.1.4.1. Catastrophic Outage

2.1.4.2. Emergency Outage

2.1.4.3. Serious Outage

2.1.4.4. Routine Outage

2.2. Services Summary (SS)

2.2.1. Performance Elements

2.2.2. Inspection

2.2.3. Grade of Service

3. GOVERNMENT PROVIDED SPACE/SERVICES

3.1. Securing and Safeguarding

3.2. Rack Space

3.3. Environmental Controls

3.4. Wall Space

4. GENERAL REQUIREMENTS

4.1. Personnel

4.2. Government Emergency Telecommunications Service (GETS)

4.3. Interconnection Agreements and Cutover Plans

4.3.1. Cutover Plan Content

4.4. Safety, Health, and Fire Protection Requirements

4.5. Manpower Reporting

APPENDIX 1 – SITE SPECIFIC REQUIREMENTS

1. Required Services and Features

1.1. Direct Inward Dialing (DID) Directory Numbers

1.2. Contractor-Provided Equipment

1.3. Local Exchange Digital (ISDN Primary Rate Interface (PRI) Trunks

1.4 Commercial Subscriber Lines

1.5. E911 Compatibility

1.6. SIP Connectivity, Concurrency, and T1 Bridging

1. INTRODUCTION

1.1. Objective

This requirement will provide essential Local Telecommunication Services (LTS) and features supporting Dyess Air Force Base, Texas. Site specific equipment connectivity requirements are identified in Appendix 1, along with required features. These services will support the installation 24 hours a day, 7 days a week, 365 days a year (24/7/365).

1.2. Background

The previous version of this PWS established telecommunications service connections that

Dyess Air Force Base has relied on for local PBX call routing. This version was written with the intent to not only meet requirements driven by downward-directed command tasks for upgrading those connections, but also to bring Dyess up to modern standards for telecommunications best practices. Primary among those best practices is the replacement of copper PRI trunk circuits with fiber-backed SIP trunks. This document represents Dyess’ performance-based requirements for local and “Dial Tone” call routing and ancillary services as defined herein.

2. SCOPE

The Contractor shall provide all labor, tools, facilities, materials, and services needed to perform and provide local access to the designated demarcation location(s) identified in Appendix 1 of this PWS. These services shall include any equipment, wiring, or infrastructure to ensure the

Contractor’s proposed solution is compatible with the Government’s current infrastructure without additional Government expense. Access to the local exchange shall also include operator assistance functions. These services shall not include residential or business services for non-

Government entities or Government contractors. The Contractor shall follow all Federal

Communications Commission (FCC), Public Utility Commission (PUC), Department of Defense

(DoD), Air Force (AF), and industry standards for this requirement.

The Contractor shall provide and install transmission equipment and cables for local exchange access and transport service to the Government-provided floor space at the Government demarcation location(s) identified in Appendix 1. The Contractor shall connect to Government-provided power connection points and termination frames. The Contractor shall coordinate with the Government Point of Contact (POC) prior to any installation. Primary and alternate POC names, emails, and telephone numbers shall be provided by the Government no later than 7 calendar days after contract award. The Government does not authorize aerial cable installations.

2.1. Outages

2.1.1. Scheduled Outages

The Contractor shall notify the Government POC of any scheduled outage that will affect any telecommunication service. The Contractor shall inform the Government POC NLT 30 days prior to the scheduled outage. The Contractor shall provide a detailed explanation for the outage to include the amount of downtime and end users affected. The Contractor shall notify the

Government POC via email of the need for any scheduled service outages. Such outages shall be scheduled to minimize inconvenience to users (e.g. during nights, weekends, or federal holidays). The Government POC must release all affected equipment and connections prior to any service disruption. The Contractor shall follow procedures identified below (2.1.2 – 2.1.4.4) for outages.

2.1.2. Unscheduled Outages

If multiple facilities, areas, primary trunks, or cables/fibers are impacted, the Government POC shall assign the category of the outage and establish the repair priority. The Contractor shall notify the Government POC verbally of problem(s) and follow-up with documentation via email within time specified for each outage type.

2.1.3. Outage Procedures

The Contractor shall follow procedures identified below for outages. In all cases, notification shall include:

Reason for Outage

Outage Duration

Outage Start and Stop Times

Affected Equipment, Lines, and Buildings

Outage Resolution and Service Restoration Actions

2.1.4. Outage Priority, Restoration of Service, and Maintenance

The Contractor shall respond to and restore service outages. From the time of receipt of the notification, the Contractor shall respond and coordinate with the Government POC within the time limits indicated below. For mission-essential functions, the Government POC shall identify and prioritize the essential contractor services. The Contractor shall prioritize and perform restorations in accordance with (IAW) the Telecommunications Services Priority (TSP) and

Restoration Priority List (RPL), which are provided by the Government POC. If the Contractor anticipates not being able to perform any of the essential contractor services (e.g. situations beyond the Contractor’s control) IAW the TSP and RPL during a crisis, the Contractor shall notify the Government POC as expeditiously as possible and use its best efforts to cooperate with the Government in the Government’s efforts to maintain the continuity of operations. If the

Government POC determines that the outage restoration time frames do not meet operational needs, the Government POC can declare any outage restoration priority level (Catastrophic, Emergency, Serious and/or Routine) deemed necessary if the outage significantly affects the mission of the Government.

2.1.4.1. Catastrophic Outage

A catastrophic outage demands immediate attention, such as a total loss of service, loss of network control, or loss of call processing capability to 95% or more of equipped lines and/or trunks. The Government POC can declare any outage as a catastrophic outage if the outage significantly affects the mission of the Government. A catastrophic outage is normally a sudden and widespread disaster stemming from the result of a man made or natural disaster in which property and site network infrastructure are destroyed. Restore service time will be determined from the time the Contractor responds to the Government’s notification IAW the local TSP and

RPL requirements. The Contractor must advise the Government POC of their restoration procedures for the base in a catastrophic situation. The Contractor shall respond to the outage

NLT one hour of receipt of notification by the Government POC and advise the Government

POC of its restoration procedures for a catastrophic situation. The Contractor shall provide the

Government POC with updates NLT every four hours on the status of restoration actions.

2.1.4.2. Emergency Outage

An emergency outage demands rapid action. The Government POC can declare any outage as an emergency outage if an outage significantly affects the mission of the Government. Emergency is defined by the Government as any outage that severely hampers the Air Force mission and can be restored within the restoration parameters. The Contractor shall respond to the outage NLT one hour after receipt of notification from the Government POC. The Contractor shall restore service(s) NLT eight hours from the time the Contractor responds to the Government notification.

2.1.4.3. Serious Outage

A serious outage demands timely action. Examples of a serious outage can be degraded service(s) or a fault condition that makes the system perform at a level less than that for which it is designed. The Government POC can declare any outage as a serious outage if an outage significantly affects the mission of the Government. The Contractor shall respond to the outage

NLT one hour after receipt of notification from the Government POC. The Contractor shall restore service(s) NLT 24 hours from the time the Contractor responds to the Government notification.

2.1.4.4. Routine Outage

A routine outage minimally disrupts services to property, equipment, and site infrastructure. The

Government POC can declare any outage as a routine outage if an outage does not seriously affect the mission but does hamper day-to-day operation of the Government installation. The

Contractor shall respond to the outage NLT one hour after receipt of notification from the

Government POC. The Contractor shall restore service(s) NLT 2 calendar days from the time the

Contractor responds to the Government’s notification.

2.2. Services Summary (SS)

2.2.1. Performance Elements

Element

Number Performance Objective

PWS

Reference

Paragraph

Performance

Threshold

Perform and provide local access at the designated circuit demarcation points identified in Appendix 1 to this PWS.

Continuous operation local phone service

24/7/365 with 99.9% availability

Inform the Government POC NLT 30 days in advance of scheduled outage providing a detailed explanation for the outage.

2.1.1

Timely and detailed notification provided

100% of time

Responds and restores Catastrophic Priority service outages IAW PWS, TSP, and RPL as coordinated with the Government POC.

2.1.4 and

2.1.4.1

Timely response to notification and timely restoration of services provided

100% of the time

Respond and restore Emergency Priority service outages IAW PWS, TSP, and RPL as coordinated with the Government POC.

2.1.4 and

2.1.4.2

Timely response to notification and timely restoration of services provided

100% of the time

Respond and restore Serious Priority service outages IAW PWS, TSP, and RPL as coordinated with the Government POC.

2.1.4 and

2.1.4.3

Timely response to notification and timely restoration of services provided

100% of the time

Respond and restore Routine service outages

IAW PWS, TSP, and RPL as coordinated with the Government POC.

2.1.4 and

2.1.4.4

Timely response to notification and timely restoration of services provided

100% of the time

2.2.2. Inspection

The performance threshold briefly describes the minimum acceptable levels of service required for each element. The Government has the right to inspect all services identified within the contract (SS and Non-SS items), to the extent practicable at all times and places during the term of the contract.

2.2.3. Grade of Service

Locations carrying contracted voice grade; which is packetized for transport across an Internet

Protocol (IP), Multiprotocol Label Switching (MPLS), or other Interexchange Carrier (IXC) system; require grade of service (GoS), implemented as quality of service (QoS), to ensure that end-to-end per-call latency and packet jitter remain within International Telecommunication

Union (ITU) standards. This requirement is applicable to Voice over Internet Protocol (VoIP) traffic, video traffic, or other real-time traffic that has been identified and contracted for an elevated GoS. Contractor will ensure QoS end to end including through sub-contracted external

Local Exchange Carrier (LEC) or Competitive Local Exchange Carrier (CLEC) facilities;

implementation strategies that may include Committed Access Rates (CAR), Expedited

Forwarding (EF), and traffic shaping determined by marked Differentiated Services Code Point

(DSCP) packets or pre-contracted data flows.

3. GOVERNMENT PROVIDED SPACE/SERVICES

3.1. Securing and Safeguarding

The Contractor shall secure Government facilities, equipment, and materials before leaving a facility. The Contractor shall safeguard the Government provided facilities and material contained therein.

3.2. Rack Space

The Government will provide rack space at demarcation locations identified in Appendix 1 if available for installation of Contractor-provided equipment necessary to meet the requirements in this document. The Contractor shall coordinate with the Government POC on all rack space requests at demarcation locations prior to scheduling work. If rack space is not available, floor space shall be coordinated with the Government POC to accommodate Contractor-provided rack(s) at demarcation points.

3.3. Environmental Controls

The Government will provide sufficient environmental controls to maintain humidity and temperature within the Contractor’s equipment operating specifications. In addition, the

Government will provide primary and emergency conditioned power sources to operate the

Contractor’s equipment within manufacturer’s specifications.

3.4. Wall Space

The Government will provide wall space at demarcation locations identified in Appendix 1 if available for installation of Contractor-provided equipment necessary to meet the requirements in this document. The Contractor shall coordinate with the Government POC on all wall space requests at demarcation locations prior to scheduling work.

4. GENERAL REQUIREMENTS

4.1. Personnel

The Contractor is solely responsible for ensuring sufficient personnel are assigned to this requirement. Appropriate personnel shall possess the qualifications and certifications to perform the requirements listed herein. These qualifications and certifications shall include those required by the Original Equipment Manufacturer (OEM) to maintain, install, and/or operate the equipment covered by this contract.

4.2. Government Emergency Telecommunications Service (GETS)

GETS will be used in an emergency or crisis when the Public Switched Telephone Network

(PSTN) is congested and the probability of completing a call over normal telecommunication means has significantly decreased. The Contractor must have NPA (710) in the switch to allow access to the GETS line assigned to a specific site. Authorized users are provided access to an emergency service by dialing 0/1+710-NXX-XXXX. The 710 NPA provides access to a tariffed service of the GETS interexchange carriers and the call is billed to the United States

Government.

4.3. Interconnection Agreements and Cutover Plans

In the event the award is made to a non-incumbent contractor, the incoming Contractor shall submit all Interconnection Agreements (IAs) via link, or as an addendum, to the Government with their quote. The addendum is not included in the technical quote and no page limitations apply to this submittal. Additionally, if providing a quote as a Competitive Local Exchange

Carrier (CLEC) for any and/or all services, provide documented evidence of IAs and/or leasing agreements relevant to this effort.

For Government planning and funding purposes, the Contractor, as industry experts, is required to inform the Government of their anticipated cutover time frame. The Contractor shall develop and submit an Initial Cutover Plan to the Government with their technical quote. A Final Cutover

Plan is required to be submitted NLT 14 calendar days after contract award. This plan shall include installation of the initial required services for cutover of LTS requirements, along with the recommended time frame to complete each phase of the cutover process. The Contractor shall coordinate deviations from the finalized Cutover Plan with the Government POC prior to any work commencing in the affected area. The Contractor shall ensure that all circuits, equipment, and service provided by the incumbent, under the prior contract, are disconnected/discontinued upon successful cutover. At this point, the Contractor shall inform the

Government POC that the previous provider’s equipment is no longer needed and may be removed by the previous provider. Any omissions or discrepancies in the Cutover Plan does not relieve the Contractor of its responsibility to install, cutover, and perform all services identified in this requirement. It is the Contractor’s responsibility to resolve any issues associated with these efforts within a time agreed upon by the Government POC and the Contractor.

4.3.1. Cutover Plan Content

The Cutover Plan shall contain, at a minimum, the following site-specific information:

Overview/Scope of plan, indicating proposed timeframe to complete cutover.

A detailed Implementation Plan (IP) in working days to complete requirements listed in

PWS as site-specific (see Appendix 1). The use of a Gantt or Milestone chart to illustrate your plan is suggested.

Conditions/Support required prior to the start of cutover.

A listing of Contractor responsibilities.

A listing of proposed Government responsibilities.

Key Departments essential to the Contractor Installation and Cutover Plan available to participate in routine progress meetings with the Government on a weekly or bi-weekly basis.

Key POC List for Contractor, Customer Site, and Government Contracting Office. Must be included in the final cutover plan.

4.4. Safety, Health, and Fire Protection Requirements

The Contractor shall follow local procedures established by the local safety and health offices.

Reference the instructions in Code of Federal Regulations (CFR) 29, Part 1926.58, Appendix G for proximate to asbestos containing materials. The Contractor shall record and report to the

CSO all available facts relating to each instance of accidental damage to Government property or injury to either Contractor or Government personnel. The Contractor is required to abide by all applicable OSHA, State, local codes, and safety/environmental requirements, which are most common to the efforts required by this PWS.

4.5. Manpower Reporting

The Contractor shall report all Contractor labor hours (including subcontractors) required for performance of services provided under this contract using SAM.gov’s Entity Reporting services found here: https://sam.gov/content/entity-reporting

APPENDIX 1 – SITE SPECIFIC REQUIREMENTS

1. Required Services and Features

The Contractor shall provide the following Government line of local and commercial communications services for Dyess Air Force Base at cutover. Innovative technical solutions are encouraged but must be compatible with the current requirement that is listed in the remainder of this Appendix. The quantity of these initial service requirements will be incorporated into the

Pricing Schedule. The installation service requirement will be identified here in Appendix 1 and in the Pricing Schedule. The Contractor is responsible for configuring, maintaining, securing, patching, and otherwise administering Contractor-provided equipment identified in Appendix table 1.2.

The Government telephone switching system is identified as Avaya Aura 10.2 and is in building

7318, 198 Ave. D., Dyess Air Force Base, Texas 79607.

The Government Technical Representative and Point of Contact shall both be identified at the post award conference and updates provided to the contractor as required by the Contracting

Officer.

1.1. Direct Inward Dialing (DID) Directory Numbers

NPA -XXX-XXXX DID Directory Numbers

(325) 696-0200 to 0299 100

(325) 696-1000 to 5999 5000

(325) 696-7200 to 7299 100

(325) 696-7400 to 7499 100

(325) 696-7600 to 7699 100

(325) 696-7800 to 7999 200

(325) 696-8000 to 8999 1000

(325) 696-6000 to 6999 1000

(325) 696-0007 1

(325) 696-1200 1

TOTAL 7602

1.2. Contractor-Provided Equipment

Element

Number Identifier / Name Purpose Qty Location

Voice Gateway

Router

The Voice Gateway Router will serve as the on-site receiver and processor of SIP telephony traffic from the Contractor’s

SIP provider/server(s) utilizing

Contractor-provided ISP/network. This device shall provide T1 trunk connectivity to the co-located

Government telephony switching system.

This device shall have the capacity to handle all requirements identified herein.

Building

1.3. Local Exchange Digital (ISDN Primary Rate Interface (PRI) Trunks

ISDN PRI Circuit ID D-Channel OG

B-Channel Qty &

Signaling:

(PRI Q.931)

2-Way Channel

B-Channel

Qty & Signaling

(PRI Q.931):

Demarcation

PRI #1

ABLNBWWCPABLN

OPRI