LMRTS MX PWS V2 Nellis_Creech 8May25_CS.docx

Performance Work Statement (PWS) For Nellis & Creech Air Force Base Sustainment and Maintenance of the Land Mobile Radio Trunking System (LMRTS)

15 May 2025

Table of Contents

1. requirement To provide hardware and software maintenance, sustainment and support of a L3Harris Technologies, Inc Project 25 (P25) Land Mobile Radio Trunking System (LMRTS), which consists of Symphony & VIP dispatch consoles, MASTR-III/V trunked repeaters, Network Switching Centers (VIDA Premier SR10A.7 Location High Availability (HA) UHF with primary and secondary cores), System Management Terminals, and ancillary equipment such as network switches, gateways, routers, firewalls, playback terminals, Logging recorders, etc., located at Nellis/Creech AFB.

2. scope

2.1 Overview

The contractor shall replace and repair fixed infrastructure equipment at any site pertaining to the system and its architecture identifiable in the current system architecture diagrams/schematics and any future revision of the diagrams/schematics during the contract maintenance period. The contractor shall be fully certified and qualified by L3Harris to service, maintain, and install equipment associated with a L3Harris P25 LMRTS according to the standards established by the equipment manufacturer, L3Harris Equipment repair/refurbishment must be completed at the manufacturer’s authorized repair depot. Comment by Author: Suggestive Input - Related to OSHA, Safety Mishap/Incident Reporting: The contractor shall report all mishaps/incidents in accordance with the Contract Appendix C. The contractor shall immediately secure the mishap scene and damaged property and impound pertinent maintenance and training records until released by the Government’s Safety Office (78ABW/SE). Such release shall be accomplished through the CO. The contractor shall cooperate and assist government personnel in the investigation of the incident and submit an Accident/Incident Report within 24 hours of the accident/incident. The contractor shall require all subcontractors to comply with required safety, health and fire standards.

The contractor shall perform preventative maintenance inspections in accordance with manufacturer’s technical data and their suggested maintenance guidelines.

PERIOD OF PERFORMANCE. The period of performance shall not exceed 60 months (Base Year + 4 Option Years.

Base Year: 30 Aug 2025 – XX XXX 2026 Option 1:

Option 2:

Option 3:

Option 4:

NON-PERSONAL SERVICES. The Government shall neither supervise individual Contractor employees nor control the method by which the Contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual Contractor employees. It shall be the responsibility of the Contractor to manage its employees and to guard against any actions that are of the nature of personal services or give the perception of personal services. These services shall not be used to perform work of a policy/decision making or management nature, i.e., inherently Governmental functions. If the Contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the Contractor’s responsibility to notify the Contracting Officer (CO) immediately.

PERSONNEL ADMINISTRATION. The Contractor shall provide the following management and support as required. The Contractor shall maintain regular work hours for employees during designated Government non-workdays or other periods where Government offices are closed due to weather or security conditions. The Contractor shall maintain the currency of their employees by providing initial and refresher training as required to meet the PWS requirements.

The Contractor shall make necessary travel arrangements for employees IAW the Joint Travel Regulation (JTR).

CONTRACTOR MANPOWER REPORTING. The Contractor shall report all un-loaded direct labor hours and unburdened direct labor dollars required for performance of services provided under this contract. After the prime Contractor has reported its data, subcontractors are required to report their information. The prime Contractor has overall responsibility for ensuring subcontractors enter their respective data. The Contractor must completely fill in all required data fields. The System for Award Management (SAM) secure data reporting website (http://www.sam.gov) is the collection point for this information. Data for Air Force service requirements must be input at the Air Force SAM link at http://www.sam.gov. User manuals are available at the SAM link on the website. Contractors may direct questions to the SAM help desk. Reporting inputs will be for the direct labor executed during each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data for the FY shall be reported no later than 31 October of each calendar year. The Contractor shall notify the contracting officer via e-mail when all prime Contractor and subcontractor input is complete. The safeguarding of information from the http://www.sam.gov is considered to be proprietary in nature when the contract number and Contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the Contractor name and contract number associated with the data. Contractors were previously required to report on manpower to eCMRA; however, beginning with the FY20 reporting period (FY21 Q1). Look for SCR. DFARS clause 52.204-14 Service Contract Reporting Requirements.

CONTRACTING OFFICER REPRESENTATIVE (COR). The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of Government furnished property; and define site entry requirements. The COR is not authorized to change any of the terms and conditions of the resulting order.

PROGRAM MANAGER (PM). Contractor shall appoint a primary point of contact to perform as the PM upon initiation of all technically refreshed service projects intended to deliver a new system version release. The PM contact information shall be provided to the Government in accordance with Technical Exhibit 1. The PM plans, organizes, leads, and controls implementation of all assigned projects to deliver contract solutions. The PM shall coordinate with the COR to schedule onsite activities and manage stakeholder expectations.

2.2 HARDWARE MAINTENANCE/SUSTAINMENT

2.2.1 In the event of major system and/or site failure, the contractor shall respond within two (2) hours after notification by 99 CS/SCOT via the contractor help line/ticket servicing system. Major system failure, during the maintenance period, is defined as any failure that reduces the overall system, individual system, or site availability in any of the following ways:

a. Loss of system database servers

b. Loss of system switching servers

c. Loss of trunking mode of operation

d. Loss of one or more trunked or conventional radio repeater sites

e. Failure of an operator console site (i.e. Bldg 277, the emergency dispatch center for Nellis AFB)

· Respond is defined as actively taking steps to correct the failure or issue.

· Actively taking steps includes but is not limited to telephone assistance and dispatching technicians to the installation.

2.2.2 If a local service technician is dispatched, the contractor will provide status updates to 99 CS/SCOT as needed until the system is restored and the case is closed.

2.2.3 The maintenance and sustainment activities shall be documented, to include the part number and serial number of equipment on which maintenance was performed, and a copy e-mailed to the (COR) Contracting Officer Representative and 99 CS/SCOT no later than 30 days after maintenance.

2.3 Preventative Maintenance Inspection

2.3.1 The contractor shall perform annual preventative maintenance inspections at a minimum. Should a piece of associated equipment have a more frequent inspection schedule per manufacturer guidelines, that schedule will be adhered to) system preventive maintenance and analysis to keep the system working at an optimum level and at factory specifications, which will include system testing, alignment checks, and equipment cleaning procedures.

2.3.2 The contractor shall provide operational testing and alignment, as applicable, on infrastructure and fixed network equipment to ensure the equipment meets original manufacturer’s specifications. Contractor shall remove any oil, dust, and/or foreign substances from the equipment, clean filters, if applicable, perform corrosion control, and measure, record, align, and make all applicable equipment parameter adjustments, to include frequency modulation in accordance with best commercial practices.

2.3.3 The Preventative Maintenance activities shall be documented, to include the serial number of equipment which Preventative Maintenance was performed (minimum annually), and a copy provided to 99 CS/SCOT no later than 30 days after preventative maintenance. Activities should include, but not limited to:

· Transmitter Frequency Alignment

· Transmitter Power Alignment

· Reflected Power in Antenna lines – Voltage Standing Wave Ratio (VSWR) Testing

· Combiners and circulator loss testing

· Receiver Sensitivity Alignments

· Audio Output Level Alignments

2.3.4 Contractor shall provide tentative schedule of sites to be visited within 60 days of contract award. Submit to 99 CS/SCOT for review and to ensure availability of personnel and escorts.

2.3.5 Contractor shall provide a detailed report and recommended course of action to remedy equipment that fails to meet minimum specifications or is on the verge of failure. Report shall be provided to 99 CS/SCOT within five (5) business days of findings.

2.4 Help Desk Support

2.4.1 Toll Free Hot Line. The contractor must provide technical assistance 24 hours per day, 7 days per week, and 365 days a year. The line shall be supported with system support engineers and technical consultants able to troubleshoot issues that exist within the infrastructure. Comment by Author: If 2.4.2 Hot Line is 24/7/365 then why have 2.4.1? Comment by Author: Suggestive Input - Schedule: Contractor personnel shall adhere to government holiday and family day schedules. The contractor shall ensure contractor personnel are available for support during the hours of 0800 through 1630 hours Monday through Friday but may be called after duty hours for emergency services.

2.4.2 Cybersecurity. The system shall comply with the most current Federal, Air Force, and DoD policy documents (https://cyber.mil/vdesk/hangup.php3) provides the latest version of the following DoD documents and Security Technical Implementation Guides (STIGs):

· DoD Directive 5000.1, The Defense Acquisition System (ref (a), (j), and (k))

· Department of Defense Directive (DoDD) 8500.01E, Cybersecurity.

· DoDM 8140.03, Cyberspace Workforce

· 10 U.S.C. Section 2224, Defense Information Assurance Program

· Office of Management and Budget Circular A-130, Appendix III, Management of

· Federal Information Resources

· AFSSI 8502, Organizational Computer Security

· Database STIG

· Network Infrastructure STIG

· UNIX Security STIG

· AFI 17-101, Risk Management Framework (RMF)

· AFI 17-130, Cybersecurity Program Management

· AFI 32-1065, Civil Engineering Grounding Systems

· AFI 33-332, Air Force Privacy and Civil Liberties Program

· AFMAN 33-322, Records Management and Information Governance Program

· ANSI/TIA/EIA-568 Telecommunications Cabling Standard

· ANSI/TIA/EIA-758 Customer Owned Outside Plant

· CNSSP-11, National Policy Governing Acquisition of IA Products

· DoD Directive 5400.7-R, DoD Freedom of Information Act (FOIA) Program

· DoD IPv6 Standard Profiles for IPv6 Capable Products version 5.0 Jul 2010

· DoDMAN5200.02_AFMAN16-1405, Air Force Personnel Security Program

· DoD Unified Capabilities Requirements (UCR) 2013

· DoDD 8500.1 Information Assurance

· DoD 8570.01-M, DoD IA Workforce Improvement Program

· DoDI 4170.1 Executive Order 13221

· EIA-310-D Cabinets, Panels, and Associated Equipment

· Energy Star and FAR Part 52.223-153

· FIPS 140-2 AES Encryption Standards

· MIL-HDBK-419A Ground Bonding Shield for Electronic Equipment V 2 of 2 (NEMA)

· NFPA 70 National Fire Protection Association, Electrical Code OSHA Occupational and

· Health Administration

· NIST 800-171, Cybersecurity Framework

· NIST 800-37, Risk Management Framework for Information Systems and Organizations

· NIST 800-53, Security and Privacy Controls for Information Systems and Organizations

· OSHA 1910.22(c) - Access and Egress

· R56 Standards and Guidelines for Communication Sites

· T.O. 31-10-24 Technical Order - Grounding and Bonding

· TC 2-1998 Electrical Polyvinyl Chloride (PVC) Tubing and Conduit NESC National Electrical Safety Code

2.4.3 Server/Switch/Cybersecurity Support Requirements. DoDD 8500.1 states “Cybersecurity requirements shall be identified and included in the design, acquisition, installation and operation, upgrade, or replacement of all DoD information systems in accordance with 10 U.S.C. Section 2224, Office of Management and Budget Circular A-130, Appendix III, DoD Directive 5000.1 (reference (a), (j) and (k)), DoDD 8500.1 and NIST SP 800-53, and other Cybersecurity related DOD and Air Force regulations and guidance as issued.

All DoD information systems shall maintain an appropriate level of confidentiality, integrity, and availability that reflect a balance among the importance and sensitivity of the information and its assets; documented threats and vulnerabilities, trustworthiness of users and interconnecting systems; the impact of impairment or destruction to the DoD information system; and cost effectiveness. Secure Network Infrastructure Communications – All infrastructure management and user information that is passed across the network shall be encrypted using a secure communications method (e.g. SSL, SSH, IPSec).

Interoperability and integration of Cybersecurity solutions supporting the Department of Defense shall be achieved through adherence to an architecture that will enable the evolution to network centric warfare by remaining consistent with the Command, Control, Communications, Computers, and a defense-in-depth approach. This combination produces layers of technical and non-technical solutions that: provide appropriate level of confidentiality, integrity, and availability; defend the perimeters of enclaves; provide appropriate degrees of protection to 13 all enclaves and computing environments; and make appropriate use of supporting Cybersecurity infrastructures, to include robust key management and incident detection and response.”

Provide Security Technical Implementation Guide (STIG) validation and benchmarking (Security Content Application Protocol – SCAP) on 100 percent of LMRTS. The Contractor shall analyze results and submit to the Government. Incorporate all applicable technical, procedural, and system documentation associated with all DoD Cybersecurity policies and requirements for non-tactical LMR systems that transmit and manage Controlled Unclassified Information (CUI) voice and data traffic. All supporting artifacts shall be updated whenever a configuration change is applied to the system to include the vulnerability/cybersecurity scan results and other supporting documents.

Provide requisite system security assessment(s), and catalog identified risks and mitigating security controls to assist in development for a Plan of Action and Milestones (POA&M). Government shall create and manage the POA&M with technical assistance and input provided by the Contractor. Any POA&Ms that cannot be resolved for various reasons (i.e., risk of breaking a system capability, severe degradation to operational functionality, limited resources, etc.) must have supporting Artifacts justifying why the Risk needs to be accepted and justification to mitigate the severity to a lower level (i.e., Tier 1, Tier 2, CAT 1 to CAT 2). Government shall review all POA&Ms every 30 days which may require additional Contractor technical assistance to fully interpret current system capabilities regarding operational configurations and potential impact of applied security controls. Provide system information, technical and security assistance to the Government Information Security Systems Manager (ISSM) to support risk 16 assessment/determination and authorization decisions.

3. Site Access Information and Visitor Control Requirements

3.1 The contractor shall provide a list of all personnel that will require base access to perform maintenance and/or service. This will be given to the (COR) Contracting Officer Representative as they will also be coordinating it.

3.2 The contractor shall provide their own mode of transportation for site visits. Vehicles shall have a current registration and valid proof of insurance.

3.3 If the contractor does not have a vehicle capable of reaching a repeater site, the contractor may need to be a passenger in a government vehicle to visit repeater sites.

4. Transportation of System Equipment The government will provide a “Ship-To” address and temporary storage area. The contractor shall be responsible for inventory and reconciliation of all shipments, which will be coordinated with and verified by a government representative. The contractor shall transport all equipment from temporary storage area to the installation location.

5. STANDARDS OF WORK

5.1 All site preparation/development and equipment installation will be conducted in accordance with applicable manufacturer and industry standards, local, state, and federal codes. Work sites will be neat and orderly to prevent unsafe or hazardous conditions from developing. Components that are no longer needed, or superseded due to system upgrades, will be removed and relocated to an on-site storage facility, as determined by the government project manager. All associated cables/connectors will also be removed from cable racks and system trays. Quality Standards - Contractor must maintain and follow manufacturer’s repair and parts standards for each type of equipment. Work must be accomplished under warranty guidelines set forth by the equipment manufacturer and/or meet Electronic Industries Association (EIA) Standards and/or the Electronic Industries Alliance. Contractor shall employ change management processes to accurately track system configurations and mitigate negative impact to system operations. The LMRTS are comprised of highly sophisticated equipment and hardware to integrate several subsystems onto a single operating platform. It is critical to maintain continuity and systematically track all configuration changes to ensure delivered services are as efficient and productive as possible and maximize the LMRTS reliability and availability. Comment by Author: Suggestive Input - Quality Control: The contractor shall submit a Quality Control Plan (QCP) within 30 days of contract start date. Contracting Officer’s Representative will inspect contractor performance in accordance with the Quality Assurance Surveillance Plan (QASP). (CDRL A001 – Quality Control Plan) Comment by Author: Suggestive Input - Green Procurement Program (GPP): The contractor shall comply with the Green Procurement Program in accordance with Under Secretary of Defense (USD) Memorandum, Establishment of the DoD Green Procurement Program, dated August 27 2004, and establishes the requirement for a GPP. The GPP is a mandatory federal acquisition program that focuses on the purchase and use of environmentally-preferable products and services. In accordance with FAR 23.404, Agency Affirmative Procurement Programs, the GPP requires 100% of purchases of Environmental Protection Agency (EPA)-designated products, included in the Comprehensive Procurement Guidelines (CPG) list, contain recovered materials unless the item cannot be acquired competitively within a reasonable timeframe, meet appropriate performance standards, and/or be acquired at a reasonable price. In accordance with FAR 23.101, Sustainable Acquisition Policy / Definition, the GPP requirement applies to all acquisitions, including services, using U.S. Government appropriated funds. The Green Procurement Program (GPP) includes these mandatory components: (1) Recycled content products, also known as Comprehensive Procurement Guideline (CPG) Items http://www.epa.gov/cpg/products.htm (2) Energy Star® and energy-efficient products; energy efficient standby power devices http://www.eere.energy.gov/ (3) Bio-based products http://www.dm.usda.gov/procurement/programs/biobased/awarenessbrochure_ may2006.pdf (4) Non-ozone depleting substances http://www.epa.gov/ozone/snap/lists/index.html

Routine Recurring Maintenance Service. The Contractor shall ensure a technician is available for contact and response to routine items/system outages and problems as specified by the COR and (SME) Subject Matter Expert.

Warranty Repairs. Any costs incurred for repair actions while a piece of equipment is still under the original manufacturer’s warranty shall be coordinated by the Contractor through the equipment manufacturer.

Non-recurring Maintenance Service. Such services are referred to as demand maintenance on an as required basis and are not covered under recurring maintenance services. Non-recurring maintenance services include, but are not limited to installs, removals, programming and repairs of fixed station equipment, antennas, mobiles, cellular phone signal boosting systems, uninterruptible power supplies, chargers, non-fair wear and tear and other equipment not otherwise covered under recurring maintenance actions. The Contractor shall effect non-recurring maintenance actions as requested by the COR or other authorized persons. With the exception of non-fair wear and tear as described by the SME; the Contractor shall schedule, within 24 hours of notification by the COR, specific non-recurring maintenance actions. Non-recurring actions shall be accomplished within 10 working days of scheduled start date, as mutually agreed to by the using activity, COR and the Contractor.

Operations Security (OPSEC). Requirement awareness as follows: All contractors, subcontractors, their employees, associates, and consultants who have access to critical information must comply with Air Force Instruction (AFI) 10-701, Operations Security (OPSEC), and applicable local guidance. OPSEC is a systematic means of identifying and protecting information, which an adversary could use against the interests of the US. The critical information list (CIL) identifies sensitive information, which requires protection. Counter-measures (CM), sometimes called OPSEC measures (OM), are control standards with which all personnel must comply in order to protect critical information.

Lifecycle Management. Contractor shall use a comprehensive approach to integrate current version releases and applied technical solutions for LMRTS technical refreshes in accordance with this document. Scheduled technical refresh is required to maintain relevance with manufacturer’s support capabilities that ensure lifecycle sustainability and compatibility with cybersecurity network security patch updates. All system services must continue to support all remote RF sites across the LMRTS during system modification. At a minimum, the Contractor shall provide system lifecycle management services that support the following:

· Technically refresh third-party networking and computing hardware to maintain the LMRTS within two versions of the latest manufacturer’s release.

· Technically refresh third-party software to optimize operations and sustain Cybersecurity compliance capabilities throughout the PoP.

· Maintain 100 percent interoperability and functionality with all existing system hardware, software, capabilities, and features.

· Promote sound continuity, configuration management, and system recovery principles

· Support interoperability and mutual aid capabilities.

· Centralized LMR voice traffic recording from the LMRTS zone cores with remote playback at each site.

· Local LMR voice traffic recording at sites where current capabilities exist.

Contractor shall initiate a project kick-off meeting with the 99 CS/SCOT, COR, and appropriate organization and base LMR POCs upon the start of each LMRTS major version release technical-refresh project. Scheduling of the project kick-off meeting shall be such that project implementation can be supported to deliver all required services, to include project schedule, acceptance testing, cybersecurity, and as-built-documents, and complete the project within the contract PoP. Contractor shall provide meeting minutes.

Contract Data Requirements List. The Contract Data Requirements List (CDRL) lists authorized data requirements for a specific procurement that forms part of a contract. It comprises either a or a series of DD Forms 1423’s containing data requirements and delivery information. The CDRL is the standard format for identifying potential data requirements in a solicitation and deliverable data requirements in a contract. DFAR Subpart 215.470 requires the use of the CDRL in solicitations when the contract requires the delivery of data.

valid customer complaint per month As required to maximize system efficiency

missed delivery of documentation No later than 30 days after maintenance

Inspection

missed delivery of documentation Semi-annual/Or as required for unscheduled maintenance

Comment by Author: Contractors were previously required to report on manpower to eCMRA; however, beginning with the FY20 reporting period (FY21 Q1) reporting is done at SAM.gov. Look for SCR. DFARS clause 52.204-14 Service Contract Reporting Requirements. Comment by Author: Suggestive Input - Contractor’s Safety Requirement: The Air Force is part of the OSHA Voluntary Protection Program (VPP). All shall familiarize themselves with the requirements of VPP. Information 8 on the VPP can be accessed at http://www.osha.gov/dcsp/vpp/index.html. Additionally, the contractor is responsible for the safety and health of all subcontractor employees.