Limited Source EPICORv1.pdf

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Attached to
MNT, MPROOF ITSM CALL MANAGEMENT, CONCURRENT USER
Solicitation number
D-24-TC-0027
Issued by

About this file

This document is a Limited Sources Justification for a sole source acquisition of Epicor ITSM software licenses and support/maintenance. The Department of Justice Drug Enforcement Administration (DEA) requires the Epicor ITSM software to log and track help desk service calls for the CSOS program. Epicor is the sole provider and reseller of the ITSM software licenses, which are a proprietary product. The justification states that it is not feasible to implement another ticketing system to accommodate the increasing help desk operator and CSOS registrant population. The total estimated value of the acquisition is $48,000 for the period of performance from 10/01/24 to 09/30/25. The Contracting Officer has determined that Epicor is the only reasonably available source and that the brand-name Epicor ITSM software is required to meet the government's needs.

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Text version

November 2022

LIMITED SOURCES JUSTIFICATION

FAR PART 8

Federal Supply Schedules (FSS) Orders Over $10,000 but not Exceeding $250,000

FSS acquisitions that do not allow for competition to the maximum extent practicable must be documented in accordance with Federal Acquisition Regulations (FAR). A Limited Sources Justification is required when soliciting fewer than the minimum number of sources per FAR 8.405-1(c), 8.405-2(c)(2), or 8.405-3(b), or when using brand name descriptions per FAR 8.405-6(b). A Limited Sources Justification is not required for brand name or equal procurements. Follow procedures at FAR PART 11.104.

Type of action: X sole source acquisition brand-name (see 8.405.6(b)(1))

DAC Number: Estimated total mount:

$48,000

Recurring Requirement: X YES NO

Delivery Date Period of Performance: 10/01/24-09/30/25

Brief description of supplies or services required and the intended use:

Request to purchase Epicor ITSM Licenses with Support and Maintenance. ITSM software is currently used in the CSOS program to log and track Help Desk Service calls. ITSM Software is a proprietary software and Epicor is the sole provider

Summary of the facts and circumstances that support the determination that X only one source is reasonably available to supply the required supplies or services, or only the specified brand-name items can satisfy the Government’s need:

Epicor ITSM is the current ticketing system utilized by TGD to service CSOS registrants. Additional licenses are needed to service the increasing help desk operator and CSOS Registrant population. It is not feasible to implement another ticketing system to accommodate the additional operators. Epicor is the only reseller of their licenses.

Describe in detail any market research conducted. Include results and state whether any vendors expressed interest:

Conversations and emails with Epicor; and research confirms no other source for Epicor Software licenses is available or authorized.

The Contracting Officer hereby determines that, due to the circumstances of this procurement:

X Only one source is deemed to be reasonably available.

Only the specified brand-name item will satisfy the Government’s need. For orders exceeding $25,000, this Limited Source Justification shall be made available together with the solicitation and posted on GSA eBuy in accordance with FAR 8.405-6(b)(3)(i)(A).

The Contracting Officer certifies that an order for the supplies or services will not be placed unless the price is found to be fair and reasonable.

Signature and title of customer

Office Code

Telephone Number

Date

Signature and title of contract specialist

Signature of contracting officer https://www.acquisition.gov/far/part-8#FAR_8_405_1 https://www.acquisition.gov/far/part-8#FAR_8_405_2 https://www.acquisition.gov/far/part-8#FAR_8_405_3 https://www.acquisition.gov/far/part-8#FAR_8_405_6 https://www.acquisition.gov/far/part-11#FAR_11_104 https://www.acquisition.gov/far/part-8#FAR_8_405_6

November 2022

sole source acquis: Off
brandname see 84056b1: Off
DAC Number:
undefined: Off
undefined_2: Off
Recurr ng Requirement X YES NO:
Delivery Date Per od of Performance 100124093025:
undefined_3: Off
undefined_4: Off
only one source is reasonably available to supply the: Off
only the spec: Off
Descr be in detai any market research conducted Include results and state whether any vendors expressed interest Conversations and emails with Epicor and research confirms no other source for Epicor Software licenses is available or authorized:
Only the spec: Off
The Contract: Off
S gnature and t t e of customer:
Off ce Code: TGD
Telephone Number: 571-362-8147
Date:
S gnature and t t e of contract spec al st:
Off ce Code_2:
Telephone Number_2:
Date_2:
S gnature of contract ng off cer:
Off ce Code_3:
Telephone Number_3:
Date_3:
2024-08-14T11:57:10-0400
BEVERLY MARTENSEN
2024-08-14T14:04:40-0400
GARY MILTON (Affiliate)

File details come from the government source that posted it. Updated .