LakecitySS21_-_Sole_Source.pdf
PDF 676 KB Posted
- Attached to
- Intent to Single Source purchase of Programmable Logic Controllers for the Price Creek Water Plant
- Solicitation number
- 025-2021
- Issued by
- Clay County, Florida
About this file
This document is a letter from Rockwell Automation dated March 5, 2021, addressed to the City of Lake City, specifically to Richard Horta, a SCADA Analyst. The letter outlines Rockwell Automation's authorized distribution policy for Allen-Bradley and Rockwell Software products, identifying EESCO in Valdosta, GA as the sole authorized distributor for the geographic area of the City of Lake City's facility. The letter emphasizes that Rockwell Automation only provides product and sales support to local authorized distributors and recommends customers purchase through these channels.
The letter highlights critical purchasing considerations, including warranty coverage, product versioning, and technical support. Rockwell Automation warns that purchasing from unauthorized sources may result in products without the latest updates, potentially invalidated manufacturer warranties, and lack of access to factory product services. The standard manufacturer's warranty covers new Allen-Bradley products for one year from the invoice date, and only authorized distributors can offer factory warranty coverage. The document stresses that while price is important, the best long-term customer value is achieved by working with the local authorized Allen-Bradley distributor.
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Rockwell Automation
Florida Territory 5820 West Cypress Street, Suite E
Tampa, FL 33607 USA Tel 1.813.466.6400 Fax 1.813.466.6401 www.rockwellautomation.com expanding human possibility
March 5, 2021
City of Lake City Attn: Richard Horta (SCADA Analyst)
Re: Rockwell Automation Authorized Allen-Bradley Distributors Rockwell Automation extends and enhances its own significant automation capabilities by partnering with a network of authorized distributors. Some of the many benefits that customers enjoy working with their local authorized Allen-Bradley distributor include:
Access to local distributor inventory (including spares and replacement parts)
Technical assistance from local distributor product specialists
A knowledgeable staff that has access to factory trainingcape
Rockwell Automation support of local distributor activities
EESCO – Valdosta, GA is the only distributor authorized by Rockwell Automation to sell Allen- Bradley and Rockwell Software products, along with related services; including technical support contracts as well as training, in the geographic area in which your facility is located. As a matter of Company policy, Rockwell Automation only provides product and sales support to the local authorized distributor, and it is our practice and policy to always promote and recommend that customers buy from their local authorized Allen-Bradley / Rockwell Automation distributor.
Rockwell Automation discourages purchasing from non-authorized sources, including distributors who may hold an Allen-Bradley appointment in another area.
If you purchase Allen-Bradley / Rockwell Automation products from an unauthorized source, you may not receive the latest version. The latest version of Allen-Bradley products, along with related factory product services, only is available through your local authorized Allen-Bradley / Rockwell Automation distributor.
Also, products that are not purchased directly from Rockwell Automation or its local authorized distributor may not be covered by a manufacturer’s warranty. Rockwell Automation’s standard
Rockwell Automation
Florida Territory 5820 West Cypress Street, Suite E
Tampa, FL 33607 USA Tel 1.813.466.6400 Fax 1.813.466.6401 www.rockwellautomation.com expanding human possibility manufacturer’s warranty covers new Allen-Bradley products for a period of one year from the date of Rockwell Automation’s or its authorized Allen-Bradley distributor’s invoice to the customer.
As a result, there is no assurance that products sourced from unauthorized parties will carry a valid and unexpired manufacturer’s warranty. Customers purchasing products from unauthorized sources should not assume that they will receive any rights under any Rockwell Automation factory warranty. Only an authorized Allen-Bradley distributor may offer access to factory warranty coverage on Allen-Bradley products.
We recognize that price can be an important consideration in any purchasing decision; however, it also is important that customers understand what they are getting for that price (or in the case of purchases from an unauthorized source, what they are not getting). Rockwell Automation firmly believes that the best customer value in the long-run is achieved by dealing with the local authorized Allen-Bradley distributor.
Should you have any further questions, please do not hesitate to contact EESCO at 229.247.0642 or your local Rockwell Automation sales office at 813.466.6400.
Respectfully, Steve Parkhill
Territory Sales Manager cc: EESCO – Valdosta, GA
File details come from the government source that posted it. Updated .