Kirtland 58 MXG_ SOW for MOCC Unify Reinstallation.pdf

USAF

58th MXG Kirtland AFB, NM

OpenScape Voice IP Reinstallation for the

Kirtland Maintenance Operations Control Center (MOCC)

Statement of Work

24 November 2025

Kirtland Maintenance Operations Control Center STATEMENT OF WORK OpenScape Voice IP Reinstall

Kirtland AFB, New Mexico

1.0. BACKGROUND:

The Kirtland MOCC (58 MXG/MXOC or Government) currently uses the OpenScape Voice console for MOCC telephone and radio communications. The current system consists of eight (8) controller positions located in the MOCC, (4249 Hangar Rd, SE, Room C-10 and C-07, Kirtland AFB, NM 87117, bldg. 1017). This system was disconnected July 2024 following the flooding in building 1017 and requires contractor reconnection.

2.0. OBJECTIVES:

2.1. Pursuant to this Statement of Work (SOW), Mission Critical Solutions (MSC) will provide an OpenScape Voice reinstallation for the eight (8) positions in the MOCC; to include all associated operating systems, wires, cables, controller screens, and radio interfaces, and a voice recorder with playback and downloadable capability.

2.2. This SOW defines the 58 MXG/MXOC requirements to reinstall the OpenScape System. This system will be integrated and installed on the premises of Kirtland AFB, NM, MOCC location. The work set forth in this SOW consists of a site visit, reinstallation, system set-up, testing, cutover, controller (customer) re-training, hardware and software components and applicable documentation of installed items as set forth in this SOW.

3.0. REQUIRED SPECIFICATIONS:

3.1. Contractor will ensure the telephone controller positions meets the following requirements:

a) Joint Interoperability Test Command (JITC) requirements

b) Internet Protocol capability and meet DISA requirements

d) The system must be able to connect to the base phone system (T1, PRI Fiber, LAN or AS-SIP) and directly to the DISN via AS-SIP

e) Have the capability to call, phone-patch, conference, and transfer to and from DSN or commercial telephone lines, on and off the installation

f) Meet multi-level precedence and Preemption (MLPP) and call roll-down capabilities to prevent lines from ringing busy to the caller

g) Interface with additional voice connections, such as Land-Mobile Radio (LMR) radios

h) Digital voice recording capability with the capacity to record a minimum of 10 lines simultaneously

i) An audible beep to signify the line in use is being recorded

j) Have the capability for multiple users to operate the system simultaneously from the same console

l) Controller positions must be able to be programmed with a minimum of 300 speed dial and hotlines

m) Contain a programmable electronic telephone directory that supports up to 500 speed dial and direct dial phone numbers

n) Feature 1-touch conference-call capabilities to support a minimum of 20 callers

o) Have a Caller ID feature to identify incoming and outgoing lines and display the phone number and programmed hotlines

p) All controller positions must be at least 20-inch touch-screen all-in-one turrets with the capability to be back-mounted to the existing console furniture or set on the desktop of the workstations

q) Maintain a historical record of incoming and outgoing calls to enable a quick call-back at the controller’s position

r) Ability to expand to up to forty-five (45) additional users and two (2) additional fail-over nodes for possible future upgrades

s) Adjustable volume speakers per position to monitor the telephone and multiple radios

t) A minimum of five (5) different ring tones, per position, to allow audible identification of critical hotlines with adjustable volume control per position

4.0. DESCRIPTION OF WORK:

4.1. The Contractor will work closely with the 58 MXG/MXOC and other necessary interested Government parties to ensure reinstall, cutover and acceptance of the system.

4.2. In support of the installation described above, the Contractor will:

4.2.1. Provide the proper amount of user and manager licenses to support operations.

4.2.2. Contractor will reinstall eight (8) controller positions in the Maintenance Operations Control

Center, Specifics are:

a) Install six (6) new OpenScape Voice Teguar Touch Screen Phones in the Maintenance Operations

Control Center, bldg. 1017 Room C-10.

b) Install two (2) new OpenScape Voice Teguar Touch Screen Phones in the Maintenance Operations

Control Center, bldg. 1017 Room C-07.

c) Reinstall UPS (Uninterrupted Power Supply) to support the system

d) Re-connect (re-use) existing radio interface units; integrate the Land-Mobile Radio (LMR) radios

e) Integrate required hotlines and phone lines, such as the Secondary Crash Net, Base Defense

Operations Center, entry controller door phone, etc

f) Provide a Limited Lifetime warranty for all manufactured parts and software

4.3. This SOW includes the interfacing of radios and additionally, the Company will verify that radios appear on touch screen controller positions.

4.4. The eight (8) position at the Maintenance Operations Control Center will be back-mounted into the stacked console furniture monitor array. System wiring must be able to integrate with the existing electronic heavy-duty lift “height adjustable sit-to-stand” workstations which independently raise and lower the monitor from the keyboard.

4.5. The company is expected to perform all work using industry standards. In the conduct of all installation activities, the contractor will conform to all existing security and safety procedures required and/or relevant to the work being accomplished. The contractor will comply with all Federal, State and County environmental laws, regulations, and policies.

4.6. Clean Up & Disposition: As required and as frequently as is needed in the best interest of safety, the contractor will remove all debris, surplus materials and equipment related to the installation effort, leaving the work area in a neat and tidy condition.

5.0. DELIVERY TIME FRAME:

The desired reinstallation start and completion date will be approximately ninety (90) days after award of contract.

6.0. TESTING AND ACCEPTANCE:

6.1. Testing Requirements: The Contractor will perform all testing as specified in the Contractor provided and Government approved (which approval shall not be unreasonably withheld or delayed) test plan to verify that the system meets the minimum feature requirements specified therein. The Contractor has the responsibility to test the installation prior to cutover. The Government may witness all testing. The Contractor will document these test results. Copies of the test results will be provided to the Government upon the Government’s request. All hardware and software procured under this SOW will be tested as set forth in the testing plan described above.

6.2. Acceptance: Upon the Contractor’s successful completion of its testing in accordance with Section 6.1, the installation will be cutover and deemed accepted by the Government. At that time, the Government will finalize all applicable acceptance documentation required to close out the project.

7.0. TRAINING REQUIREMENTS:

This SOW assumes users are currently familiar with the operations and administration of the current system. Training will consist of the operation and administrational differences between Land Mobile Radios (LMR) and reinstalled system and will be provided for three (3) administrators, up to eighteen (18) operators designated by the MOCC Section Chief(s), and up to five (5) Operations Supervisors. All training presentations and documentation (system administrator, user, and training guides) will be provided and performed on-site in English on the date(s) mutually agreed upon by the parties, but before completion of project. No more than twelve (12) hours of training will be conducted. All applicable documentation, including training materials, shall be provided to the Government.

8.0. EXCLUSIONS FROM SCOPE:

8.1. The following items are specifically excluded from, and will not be provided by Contractor under, this SOW:

8.1.1. Any work, resource, effort, labor, service, task, activity, function, responsibility, not explicitly stated in this SOW including but not limited to any goods, products, supplies, equipment, parts, components, assembly, accessory, cable, materials, articles, hardware, firmware, or software, or any hardware or software licenses, other than those specifically described by the Contractor:

8.1.2. Connection test repetition due to problems with third party equipment;

8.1.3. Delivery or installation of facility environmental conditions and other equipment needed for installation of the products included under this SOW;

8.1.4. Custom application development or business process integration unless described in this SOW;

8.1.5. Any custom reports not described in this SOW; and

8.1.6. Other networking services not described in this SOW.

9.0. GOVERNMENT RESPONSIBILITIES:

9.1. The obligations and responsibilities of the Contractor are subject to and conditioned upon the Government being responsible for and successfully meeting each of the following obligations:

9.1.1. The Government will provide and/or install the following equipment that meets the Contractor’s minimum requirements:

9.1.1.1. Physical plant infrastructure and applicable environmental requirements (i.e., power, space, air conditioning, etc.) prior to the Contractor’s commencement of on-site work;

9.1.2. The Government is responsible for:

9.1.2.1. Participating in the project implementation review process and approving of all necessary documents prior to commencement of the installation;

9.1.2.2. Ensuring that Contractor has all necessary, safe and prompt access to the premises and equipment (whether physical or virtual) at such times as Contractor deems necessary to perform its obligations under this SOW;

9.2. 58 MXG/MXOC and 377 MSG/SC representatives will permitted to be present during all formal Quality Assurance inspections, final testing and acceptance of the project.

10.0. CONTRACTOR RESPONSIBILITIES:

10.1. The Contractor shall:

10.1.1. Coordinate the arrival of personnel and equipment with the 58 MXG/MXOC POC least two

(2) weeks in advance for projects and at least thirty (30) minutes in advance on the day of the projects;

10.1.2. Ensure all contractors have a history free of felony offenses and understand the Government holds the right to refuse base access to any individual that does not pass a Security Forces background check;

10.1.3. House and provide all materials, tools and supplies necessary for the project, unless specifically stated in this SOW. The Contractor shall be responsible to provide transportation for necessary personnel, materials, tools, supplies and/or equipment to and from the project site, as required;

10.1.4. Ensure any services sub-contracted in support of this SOW, and the actions of the persons working for such sub-Contractor, comply with provisions in this SOW;

10.1.5. Allow Government representatives, on a non-interference basis, to review quality-of-work throughout the projects and at the completion of the installation for a final quality assessment;

10.1.6. Deliver final documentation to the 58 MXG/MXOC POC;

10.1.7. Remove all debris, surplus materials and equipment related to the project as required and as frequently as needed in the best interest of safety, and leave the site in a neat and tidy condition at the completion of the project;

10.1.8. Comply with all Federal, State and County environmental laws, regulations and policies 11.0.

GENERAL INFORMATION:

11.1. The Contractor shall not perform any other tasks outside the SOW, i.e. unforeseen site conditions after start of work that has not been identified in this SOW, without prior approval from the Contracting Officer (CO). The CO is the only person authorized to obligate the Government.

11.2. Project implementation will be completed in accordance with the schedule specified in this

SOW;

11.2.1. Contractor’s performance under this SOW will be done during standard business hours of Monday – Friday, 0800-1700, excluding Federal holidays, unless agreed upon by both parties;

11.2.2. Recognized Holidays: The following holidays are recognized as Federal holidays and Government offices will not be open.

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day

Memorial Day Thanksgiving Day Independence Day Christmas Day

11.3. All Government site environmental requirements and physical plant requirements are in place prior to delivery of products and services under this SOW to the relevant Government site(s);

11.4. Specific security requirements include the ability to gain access to Kirtland Air Force Base after passing a local authority background check, resulting in a felony-free history. Additionally, individuals must be US citizens.

11.5. All commercial trucks must enter through the contractor’s gate located just before the intersection of Gibson and Carlisle. In accordance with Kirtland Air Force Base, base entry procedures must adhere to delivery vehicle process requirements mandated by Kirtland Air Force Base. Supplier shall coordinate with the POC, Name/Title Phone: 505-XXX-XXXX and Base Security to gain permissions to access the base. Gate hours of operation are 0600-1800. Once at the gate, the driver must be able to show:

Current vehicle registration Current Proof of Insurance A valid and current Driver’s License for the driver A valid and current Driver’s License or other State Identification for any passenger(s) in the vehicle.

A Bill of Lading which includes the Air Force installation name, date of anticipated delivery, and specific destination information.