JPMA Shopper App Exhibit B SOW 2022-3268.docx
DOCX document 42 KB Posted
- Attached to
- WIC Mobile Food App
- Solicitation number
- NPSS1 FHLA 2027000084 1
- Issued by
- Colorado
About this file
This is an Exhibit B Statement of Work for Contract Number 2022-3268 between the Colorado Department of Public Health and Environment (CDPHE) and a contractor to develop and maintain a mobile shopper application for the Women, Infants and Children (WIC) program. The WICShopper application serves Colorado WIC participants by providing access to allowable foods lists, mapping WIC-authorized store and clinic locations, and displaying participant-specific benefit balances. Key deliverables include participation in a post-award meeting within 30 days of contract start, monthly usage and metrics reporting within 7 days of each month's end, and submission of a security plan within 30 days of contract start. The contractor must maintain integration with Colorado's EBT processor for nightly downloads of Approved Products Lists and participant benefit information, support quality assurance testing including automated unit testing and beta version releases, and maintain application functionality across Android and iOS platforms. The application must support English, Spanish, and five additional languages with translations provided by CDPHE, and include features such as UPC/PLU scanning, store and clinic location mapping by zip code or GPS, real-time benefit balance display by category, and participant messaging capabilities.
The Statement of Work establishes performance standards and monitoring procedures throughout the contract term, with CDPHE's WIC Contract Administrator conducting compliance reviews based on documentation including progress reports and programmatic records. The contractor is responsible for maintaining security of participant Personally Identifiable Information and must follow a structured process for developing enhancements, including meetings with state WIC program staff, quotation submissions, dependency mapping, user acceptance testing, and implementation notifications. Non-compliance issues require written notification within 15 calendar days of discovery, followed by a 30-calendar-day collaboration period between contractor and state to determine corrective actions, with documented timelines and potential extensions subject to WIC Contract Administrator approval. The file does not specify contract pricing, funding amounts or sources, set-asides, or the contract term duration.
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EXHIBIT B
STATEMENT OF WORK
To Original Contract Number 2022*3268
These provisions are to be read and interpreted in conjunction with the provisions of the contract specified above.
I. Project Description: This project serves to benefit the health division of the Colorado Department of Public Health and Environment (CDPHE) through the provision of a mobile shopper application for Women, Infant and Children (WIC) participants to improve the efficiency of participant’s use of food benefits and increase satisfaction overall for participant experience in using the program.
The CDPHE WIC program located in Denver, Colorado, is contracting with a third party to provide a shopper application that will 1) give participants access to the WIC allowable foods list, 2) map WIC clinics and authorized store locations and 3) offer an accounting of the participant-specific benefits available each month for use at the stores.
The contractor shall provide monthly reports on performance and usage to guide the WIC office’s strategic objectives, which will directly benefit state office staff, local health agency WIC personnel throughout Colorado, and ultimately Colorado WIC participants.
II. Work Plan:
Goal #1 - The CDPHE WIC Program provides nutrition education, breastfeeding support, and food benefits to low income women, infants and children up to the age of five (5). The Women, Infants and Children (WIC) Program will improve access to healthy foods for participants through the simplification of the shopping experience.
Objective #1 - No later than the expiration date of this contract, the Contractor shall support the CDPHE WIC Program through the maintenance and administration of a mobile shopper app that will improve access to healthy foods for WIC participants by simplifying the WIC shopping experience.
| Primary Activity #1 |
| The contractor shall provide the WICShopper application to the Colorado WIC program. |
| Sub-Activity #1 |
| 1) The Contractor shall participate in a post-award meeting to discuss: |
a. Contract Period of Performance
b. Contractual Obligations
c. Communication Process
d. Monitoring Methods
e. Process for Negotiating Optional Application Development
2) The Contractor shall maintain the customized information page for the Colorado WIC Program.
a. Customization shall include information as identified by CDPHE WIC Program.
3) The Contractor shall maintain the CDPHE WIC Program customized page.
4) The Contractor shall maintain integration with the State of Colorado’s EBT processor to download:
a. the Approved Products Lists (APL) and
b. participant EBA information.
Integration shall include:
a. Acquiring FTP credentials for CDPHE APL to be imported nightly.
b. Acquiring participant portal interface credentials.
c. Configuring and testing integration.
5) The Contractor shall import WIC authorized vendor locations to the application
6) The Contractor shall import WIC clinic locations to the application.
7) The Contractor shall convert the currently-published Allowable Foods List into a mobile-friendly format
8) The Contractor shall integrate the Allowable Food List into the core features for WIC participants using the application.
a. The Contractor shall update the Allowable Foods List as changes occur.
9) The Contractor shall provide usage data to the Colorado WIC program on a monthly basis during the contract period to include, at a minimum:
a. participant use
b. new registrations
c. products scanned
d. number of clicks/opens on various features
10) The Contractor shall demonstrate quality assurance for its testing process to ensure the application is working correctly. Quality assurance shall include a combination of:
a. Automated unit testing,
b. Internal quality assurance, which includes:
i. Providing testing scenarios to the Colorado WIC program for use on emulated and physical devices to ensure that the application is working correctly.
ii. In the event that defects or omissions are discovered, details and action plans will be sent within the predetermined time frame to be established between the Contractor and the CDPHE,
iii. Corrections shall be made by the Contractor.
c. For any major application releases, the Contractor shall utilize a beta version of the WICShopper application for testing.
11) The Contractor shall maintain the security of participant Personal Identifying Information (PII) if PII is exchanged between CDPHE or its agents to the Contractor.
12) The Contractor’s application shall maintain an option to message Colorado WIC participants.
13) The Contractor shall maintain the application that meets all the following requirements as outlined in Exhibit D:
a. Core Requirements as shown in Table A
b. Optional Requirements as shown in Table B
14) The Contractor shall develop enhancements for the WICShopper Application as identified and negotiated throughout the contract period. Implementation of any change and enhancement shall follow these steps:
a. The Contractor shall meet with the state WIC program to review changes and development work to be completed, if applicable.
b. The Contractor shall provide a quotation for potential future enhancements at the request of CDPHE.
c. The Contractor shall map out the dependencies and coordinate the schedule with the WIC Program. A written summary of this information shall be submitted to the WIC program via email.
d. The Contractor shall work with WIC Program staff to conduct user acceptance testing for system changes.
e. The Contractor shall implement any changes or enhancements at a time that minimizes impact to the system’s availability for Colorado WIC participants shopping at authorized retailers.
f. The Contractor shall notify via email the WIC program upon successful implementation of enhancements, defect corrections, and system changes.
g. The Contractor shall provide an evaluation period to review the application changes or enhancements upon completion.
i. The CDPHE WIC Program Project Manager will provide approval.
| Standards and Requirements |
| 1. The Contractor’s mobile application shall be downloadable to mobile devices, phones and tablets, operating with the Android and iOS operating systems. |
2. The Contractor’s mobile application shall include the following specifications:
a. Approved Products List (APL) to be downloaded nightly via an FTP site.
b. The ability for participants to Scan product UPC/PLUs and display if it is on the APL.
c. Locate and display nearby Colorado WIC authorized grocery stores by zip code entry or GIS location.
d. Locate and display nearby Colorado WIC clinics by zip code entry or GIS location.
e. The ability to download and display the participant’s real-time benefit information from the EBT processor.
i. Accept and verify personalized user credentials to access cardholder’s EBA information
ii. Information shall be available for current month food benefit balance and future month benefit balance (upon available from EBT processor) by category/subcategory using APL designation.
iii. Display remaining cash value voucher (CVV) amount
3. The mobile application shall be available in the following languages for participants to choose:
a. English (standard)
b. Spanish (standard)
c. Arabic (translation will be provided by CDPHE)
d. Nepali (translation will be provided by CDPHE)
e. Somali (translation will be provided by CDPHE)
f. Burmese (translation will be provided by CDPHE)
g. Russian (translation will be provided by CDPHE)
h. Other languages as needed (translation will be provided by CDPHE)
4. User Information/Messaging shall include links to documents, tutorials, websites, recipes; items that are not tied to the remaining benefits of the participant.
5. CDPHE shall provide to the contractor the following:
a. WIC authorized vendor information including name, GIS location, address, phone number and store hours to be downloaded via WIC provided file via FTP.
b. WIC clinic names, GIS location, address, phone number, website, email and operating hours via WIC provided file via FTP.
c. Authorization to access participant information from the EBT processor.
| Expected Results of the Activity |
| WIC participants shall have access to a comprehensive EBT mobile application to utilize at WIC approved stores. |
| Measurement of Expected Results |
| WIC State Staff will monitor usage reports. |
Completion Date
| Deliverables |
| 1. The Contractor shall participate in a post-award meeting. |
| No later than 30 days after the contract start date. |
| 2. The contractor shall submit monthly usage and metrics report |
| No later than 7 days after the end of the reporting month. |
| 3. The Contractor shall submit a copy of the security plan |
| No later than 30 days after the contract start date. |
III. Monitoring:
CDPHE’s monitoring of this contract for compliance with performance requirements will be conducted throughout the contract period by the WIC Contract Administrator. Methods used will include a review of documentation determined by CDPHE to be reflective of performance to include progress reports and other fiscal and programmatic documentation as applicable. The Contractor’s performance will be evaluated at set intervals and communicated to the contractor. A Final Contractor Performance Evaluation will be conducted at the end of the life of the contract.
IV. Resolution of Non-Compliance:
The Contractor will be notified in writing within 15 calendar days of discovery of a compliance issue. Within 30 calendar days of discovery, the Contractor and the State will collaborate, when appropriate, to determine the action(s) necessary to rectify the compliance issue and determine when the action(s) must be completed. The action(s) and time line for completion will be documented in writing and agreed to by both parties. If extenuating circumstances arise that requires an extension to the time line, the Contractor must email a request to the WIC Contract Administrator and receive approval for a new due date. The State will oversee the completion/implementation of the action(s) to ensure time lines are met and the issue(s) is resolved. If the Contractor demonstrates inaction or disregard for the agreed upon compliance resolution plan, the State may exercise its rights under the provisions of this contract.
Original Contract Number2022*3268 Ver. 01.11.19
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