JPL EEHS RFI ST-2641-02262026 EM.docx

Jet Propulsion Laboratory California Institute of Technology 4800 Oak Grove Drive Pasadena, CA 91109-8099

February 26, 2026

SUBJECT: REQUEST FOR INFORMATION (RFI): Enterprise Endpoint Hardware Services

The Jet Propulsion Laboratory (JPL) is seeking information from qualified vendors regarding their capability to provide computer hardware to the laboratory’s end users. This RFI is for planning purposes only and does not constitute a solicitation or commitment to procure any services. Neither JPL nor the U.S. Government will be responsible for any costs incurred by you in furnishing any information. Responses received will be carefully reviewed by JPL and may be considered as part of a future solicitation. Prospective subcontractors are advised that any information provided shall be deemed to be furnished with unlimited rights to JPL, with JPL assuming no liability for the disclosure, use, or reproduction of such data.

This RFI is to also gather information of potential qualified sources and to obtain your business size relative to the following NAICS code: 541513 “Computer Facilities Management Services,” with a size standard of $37 million dollars. Responses to this RFI may be used by JPL to make appropriate decisions regarding a Small Business Set-Aside procurement. All responses shall be submitted by 3/25/2026 electronically to the undersigned, per the instructions set forth in Request for Information Submittal (page 2).

Below are some critical dates as it pertains to this Request for Information (RFI):

· Written RFI Questions are due by 3/12/2026 via submission to the undersigned by email. Questions after this date may be asked during an anticipated JPL-hosted webinar but no written questions will be accepted after 3/12/2026.

· JPL will respond to written questions by 3/19/2026.

· As stated above, all responses shall be submitted by 3/25/2026.

Information about JPL can be found at: https://www.jpl.nasa.gov/who-we-are/.

Also, JPL will host three webinars on the dates listed below to address questions live. Contract Technical Managers, the Subcontracts Manager, and representatives from the JPL Small Business Programs Office may be in attendance. Webinar registration links are provided below and in the “Attachments/Links” section of the SAM.gov RFI posting.

· March 10, 2026 10:00 AM to 11:00 AM PT (https://lp.constantcontactpages.com/ev/reg/yjp8qbb)

· March 12, 2026 10:00 AM to 11:00 AM PT (https://lp.constantcontactpages.com/ev/reg/zfuuuwr)

· March 17, 2026 1:30 PM to 2:30 PM PT (https://lp.constantcontactpages.com/ev/reg/ayuax3v)

Thank you, Sara Tan JPL Subcontracts Manager 626-437-8710 Sara.W.Tan@jpl.nasa.gov

REQUEST FOR INFORMATION (RFI) SUBMITTAL

1.0 BACKGROUND

The Jet Propulsion Laboratory (JPL), a Federally Funded Research and Development Center (FFRDC) managed by Caltech, is NASA's center for robotic exploration of the solar system, driving critical, nationally-significant missions that range from Mars rovers to deep space telescopes. The continuity and success of these missions rely on a robust and highly available IT infrastructure.

JPL is seeking to find Small Businesses from all socioeconomic categories with experience providing the products and services listed below.

Currently, the services described below are managed under a comprehensive support subcontract known as the Institutional Computing Environment (ICE). The current period of performance for this subcontract is set to expire on December 31st, 2027.

JPL is exploring a comprehensive Managed Device Lifecycle model to streamline the procurement, deployment, and management of its computing fleet. JPL seeks information from qualified vendors capable of providing a scalable, fixed-price solution for Windows-based hardware while offering flexible acquisition paths for Apple hardware.

This subcontract is intended to be one of two successors to ICE. The first, known as Enterprise Endpoint Support Services (EESS), will provide all end-user technical support, software engineering, and security compliance for the fleet. This subcontract, known as Enterprise Endpoint Hardware Services (EEHS), will provide and manage the lifecycle of the computer device hardware. Both are expected to have 10-year periods of performance.

JPL's operations are primarily concentrated at a single, large physical site in Southern California. While staff are overwhelmingly on-site, the environment also includes a small, persistent population of remote and traveling workers, including international deployments when missions require it.

The subcontractor will be required to procure and manage an estimated endpoint fleet of approximately:

· 5,000 Windows computers

· 2,000 Apple Mac computers

· 250 Red Hat Enterprise Linux computers

· 5,000 Apple iPhone mobile phones (to be acquired under EESS, but may utilize the logistics services of this subcontract)

2.0 REQUIRED SCOPE OF SERVICES

The proposed solution should follow a "PC-as-a-Service" methodology, encompassing the total lifecycle of the device. The vendor will be responsible for providing approximately 7,250 units under two distinct financial models. Technical support and software engineering will be managed under the Enterprise Endpoint Support Services (EESS) subcontract.

2.1 Fixed-Price Windows/Linux Fleet (5,250 Units)

JPL requires a fixed-price subcontract for 5,000 Windows-based devices, plus 250 running desktop Linux, with the option to “flex up” if that number grows. The Windows and Linux devices should be identical hardware, if possible, and simply loaded with different OS images. The vendor is responsible for hardware provision, financing, and all backend logistics.

14” 2.5K display, Intel Core Ultra 7/Ryzen 7, 32GB RAM, 1TB NVMe.

16" 4K display, Intel Core Ultra 9/Ryzen 9, 64GB ECC RAM, NVIDIA RTX 3000-class GPU, 2TB NVMe.

Intel Xeon W/AMD Threadripper, 128GB+ ECC RAM, 4TB NVMe Gen 5, NVIDIA RTX 6000-class.

2.2 Flexible Apple Computer Acquisition

The subcontract must include a mechanism for the as-needed purchase of Apple MacBook Pro laptops.

· Payment Model: 36-month or 48-month payment plans.

· Integration: Managed through the same imaging and logistics pipeline as the Windows fleet but billed separately from the fixed-price subcontract.

3.0 SERVICE LEVEL RESPONSIBILITIES

The vendor must provide a "turnkey" logistics solution. This solution must be certified for federal government use but does not need to be dedicated to JPL (shared resources are preferred). Note: Technical support and last-mile delivery to the end user are handled by JPL’s separate Enterprise Endpoint Support Services (EESS) subcontract.

· Procurement & Financing: Sourcing all hardware and providing a predictable cost structure.

· Warehousing: Secure, off-site storage with capacity for rapid deployment.

· Imaging & Provisioning: Enrollment in Microsoft Autopilot/Intune or JAMF; application of JPL-standard BIOS/Firmware configurations, Red Hat Enterprise Linux system images. Approved images to be provided by EESS.

· Lifecycle Management: Asset tracking, scheduled refreshes (3–4 years), and hardware-level warranty repair.

· Sanitization: NIST 800-88 compliant data destruction at end-of-life. Physical destruction is not required.

4.0 TRANSITION & LEGACY FLEET MANAGEMENT

4.1 Phase-In and Coexistence Strategy

The selected subcontractor must demonstrate the capability to manage a hybrid environment during the initial four-year transition period. JPL requires a "bridge" service where the subcontractor assumes logistical and financial responsibility for the existing hardware footprint (approximately $5M) while simultaneously executing the phased rollout of the new Managed Device fleet. Existing devices were obtained at various times and will be at various stages of their lifecycle, with no more than 48 months remaining, at the time of subcontract execution. An Asset Transition Value (ATV) report containing the current value and refresh date of each device will be provided after subcontract award. Assume an ATV of approximately $5 million.

4.2 Requirements for Legacy Support

The vendor’s proposal must account for the following:

· Asset Assumption: Ability to purchase (at ATV approximately $5M), intake, and track approximately 8,000 existing (legacy) assets into the vendor’s management system.

· Warranty & Repair Bridge: Management of existing OEM warranties for legacy devices. For devices out of warranty, the vendor should propose a "best effort" repair or accelerated replacement strategy.

· Staggered Refresh: A 48-month deployment schedule where legacy devices are retired and replaced by the new fixed-price units as they reach their individual end-of-life (EOL) dates.

· Decommissioning: Secure data sanitization (NIST 800-88) and environmentally responsible disposal of legacy hardware as it is phased out.

5.0 RESPONSE FORMAT

Responses should clearly answer each question in Section 6: Vendor Response Template Section. If you wish to provide additional information about your solution, it may be provided as an addendum to the template response. There is no page limit, but brevity conciseness is appreciated.

6.0 VENDOR RESPONSE TEMPLATE

Company Information

Company Name

Address

Point of Contact

Title

Email

Phone Number

CAGE/UEI

☐ SDB

☐ SBA Certified WOSB ☐ SBA Certified VOSB ☐ SBA Certified SDVOSB ☐ SBA Certified HUBZone

☐ HBCU/MSI

☐ No

6.1 Vendor Overview & Capacity

Years of experience in Managed Device/PCaaS models:

Number of 5,000+ unit fleets currently managed:

Location of secure warehousing & imaging facility:

6.2 Service Delivery & Technical Alignment

Please indicate "Standard," "Optional," or "Not Available" for each requirement in relation to your service offering.

6.3 Technical Specification Commitment

Confirm your ability to meet or exceed the following baseline (See Section 2.1 for details):

Standard Laptop

High Performance Mobile Workstation

High Performance Desktop Workstation

6.4 Preliminary Pricing Framework

A monthly Rough Order of Magnitude (ROM) is requested for the per unit anticipated cost inclusive of procurement, imaging, warehousing, and lifecycle management.

6.5 Narrative Response Section

Please provide concise responses to the following:

1. Transition & Legacy Fleet Strategy Describe your 120-day intake plan. How will you audit the existing 7,000 legacy assets and maintain hardware support for them until they are retired over the next 48 months?

Vendor Response:

2. Imaging & Provisioning Workflow How do you ensure devices are imaged, BIOS-hardened, and asset-tagged before they reach the EESS vendor to deliver? How will you coordinate with the EESS vendor to ensure hardware changes hands in a timely and efficient manner?

Vendor Response:

3. Apple Program Management Describe the mechanism for adding MacBook Pros to the fleet. How do you handle the distinct 36/48-month billing cycles while maintaining the same logistics pipeline used for the Windows fleet?

Vendor Response:

4. OEM Partnership Provide a list of the computer system OEM(s) your company is affiliated with or maintains strategic partnerships with. Explain your hardware sourcing capabilities with these OEM(s). If applicable, confirm if your company is considered a Tier-1 Partner or a Value-Added Reseller (VAR) with each OEM.

Vendor Response:

Past Performance Summary

Contract Name:

Tier 1 (Prime) /Tier 2/ Tier 3?:

Summarized Scope of Work – Provide Technical Details Here

☐ 2.2 ☐ 3.0 ☐ 4.1 ☐ 4.2

6.6 Past Performance

Please give us 3 or more examples of your relevant past performance in the format below. Under “Sections that Apply,” please refer to the sections under “REQUEST FOR INFORMATION (RFI) SUBMITTAL.” Check all applicable sections that apply to your past performance.

Contract Name:

Tier 1 (Prime) /Tier 2/ Tier 3?:

Summarized Scope of Work – Provide Technical Details Here

☐ 2.2 ☐ 3.0

Contract Name:

Tier 1 (Prime) /Tier 2/ Tier 3?:

Summarized Scope of Work – Provide Technical Details Here

☐ 2.2 ☐ 3.0 image1.png