JBSA POSTAL- Commercial Internet SOW - FEB 2025.pdf

STATEMENT OF WORK

Commercial Internet & Wi-Fi Services

FOR

JBSA Postal (RND bldgs.220, FT SAM-bldgs. 4189 & 4176, LAK-bldgs. 7243& 9122)

802 FSS OL-B/FSVP

1. GENERAL INFORMATION: The contractor shall furnish, install, test, and provide wireless and hardwired commercial internet capability for the JBSA Postal located at 355 B ST.

WEST STE 1 (BLDG 220), JBSA Randolph, TX 78150, 2125 CONSERVATION ST. (BLDG

4189 BAY E) JBSA FT SAM HOUSTON, TX 78234. 3288 CORPORAL JOHNSON RD.

(BLDG 4176) JBSA FT SAM HOUSTON, TX 78234, 2261 HUGHES AVE. STE 101 (BLDG

7243) JBSA LACKLAND, TX 78236-9801, 1320 TRUMPER AVE (BLDG 9122) Contractor shall provide all necessary cables and equipment required for the installation. Contractor shall be responsible for Heat Map to determine number of wireless access points for coverage. The building is currently operating with access points.

1.1. DESCRIPTION OF SERVICE: This is an annual service contract with a base year and four optional renewal years. Air Force Postal Operations is identified as Core mission. The Official Postal Centers and Postal Service Centers will need commercial internet, Wi-Fi and sim cards to complete several tasks as a mail room efficiency solution. The commercial internet and Wi-Fi will allow postal to implement the Automated Military Postal Systems (AMPS) and Automated Mobile Devices (AMD) scanners. AMD scanners will be able to track and print out all records, files and documents (such as forms) for Records Management. IAW AFI 33- 322(Records Management and Information Governance Program).

1.1.1. COMMERCIAL INTERNET BLDG 220 / 4198 / 4176 / 7243 / 9122: The Contractor shall engineer, install, furnish and test commercial internet services in buildings 220, 4198, 4176, 7243, 9122 JBSA Postal Operations. The Contractor will provide a proposed project schedule reflecting a timeline to complete all activities needed to provide the internet services which will be fully operational by 1 July 2025.

a) 100Mbps Circuit

b) In this facility, the government will provide the circuit path from the Base Commercial demarcation point. The contractor is responsible for hardware and materials to install 5 hardwire network drops which will be reviewed at the required site visit (See Attachment 1). Hardwire connections will utilize CAT 6 cable and CAT 6 data jacks.

Contractor shall ensure all connections are fully operational with commercial internet service to fulfill this contract.

c) The facility will require wireless access coverage for the area listed in general information.

Specifications Standard Wireless Standard 802.11ac Access Point or higher Upload 100Mbps desired Download 100Mbps desired Hard Data Lines 5

1.1.2. INSTALLATION: The commercial Wi-Fi is currently being provided in the facility through an Air Force provider, but hardwired commercial internet is not yet installed for the computer connections. The services must be operational NLT 60 days after the contract is awarded and no later than 1 July 2025. Communication infrastructure designs and installation of all hardware, software and infrastructure will follow: American National Standards Institute (ANSI) /Electronic Industry Alliance (EIA) /Telecommunications Industry Association (TIA) guidelines. All communications “Installation Practices” will conform to the Unified Facilities Criteria (UFC), and BICSI Information Transport Systems Installation Methods Manual (ITSIMM). The vendor will not disturb Air Force NIPR Net systems. Only the commercial Internet services are being serviced on this project. The building has easy access to area for installation of cabling and access points. The 502 CS will conduct a quality assurance inspection, with the contractor, throughout the installation and prior to final acceptance.

1.1.3. MAINTENANCE: At a minimum, the contractor shall: Monitor on-premise equipment, connectivity, signal quality, and capacity 24/7/365 and notify the government within 4 hours during normal duty hours if there is a degradation of services being provided; Provide the Government web-based access to a dashboard monitoring capability if available; Provide the Government at a minimum a 2-week notice of maintenance actions that could impact the end-users; Dispatch maintenance personnel to repair on-premise breaks within 1 work day; Provide a customer support phone number for service related issues.

1.1.4. USER SUPPORT: The Contractor shall provide support for installation and connectivity service for the hardwired and wireless points for the duration of the contract. The contractor will provide help-desk support to include remote troubleshooting during normal work hours and capability for content filtering/security controls.

1.1.5. COMMERCIAL INTERNET SERVICE: The Contractor shall provide commercial Internet service with a minimum 100Mbps. Service should be available 24 hours a day, 7 days a week and be reliable.

1.1.6. PROJECT MANAGEMENT: The Government’s Point of Contact (POC) will be available during the performance of work. Contractor shall provide and designate a responsible employee (the supervisor) to supervise work and to coordinate with the Government’s POC throughout all phases of work to be performed. The Contractor’s supervisor shall conduct daily quality reviews during the time any work is being done by the Contractor’s employees.

1.1.7. STORAGE OF PRODUCTS DURING TEAR DOWN AND INSTALLATION: This is an occupied building. Materials shall be stored on site in such a manner that the continuing working operation is not impaired. Aisles must remain open and marked in compliance with OSHA29 CFR1910.22(a)1 and OSHA29 CFR1910.22(d)2.

1.1.8. ACCESSORIES AND INCIDENTALS: Contractor shall provide all incidentals necessary and all incidental hardware shall be installed in accordance with manufacturer’s recommendations. Adhesives, fasteners, nails, etc. shall be furnished by the Contractor.

https://www.osha.gov/laws-regs/regulations/standardnumber/1910/1910.22

1.1.9. PROTECTION: The Contractor shall take precautions to prevent damage to Government property. The Contractor shall repair or replace damaged items or damages incurred by the contractor at no additional cost to the Government.

1.1.10. SITE MAINTENANCE: Work areas shall be maintained in a neat, clean, safe condition and all trash, debris, and garbage which Contractor generates is to be removed from the facility and properly disposed of at the end of each workday. This must be completely removed from the base at the completion of the project at the Contractor’s expense.

1.1.11. COMPLETION OF WORK: Upon completion, the Government will conduct an inspection of all services installed. The Contractor shall ensure that work for this project is performed in accordance with the criteria herein, and that all equipment and systems shall be fully operational at the completion of work for this project. The Contractor shall provide communication “As Built” drawings; location of all data drops, cable management, as well as communication room layout with rack equipment elevation drawing and an accurate heat map of WAP’s surface coverage. All surfaces and floor surfaces around the work site shall be cleaned. Illustrations / drawings shall be delivered and accepted by Government POC prior to final payment.

1.2. GENERAL INFORMATION

1.2.1. HOURS FOR INSTALLATION. The Contractor shall perform the services required between normal duty hours from 7:30 a.m. to 3:00 p.m., Monday through Friday, except federal holidays, unless it is an urgent or emergency requirement at 355 B ST. WEST STE 1 (BLDG 220), JBSA Randolph, TX 78150, 2125 CONSERVATION ST. (BLDG

4189 BAY E) JBSA FT SAM HOUSTON, TX 78234. 3288 CORPORAL JOHNSON RD.

(BLDG 4176) JBSA FT SAM HOUSTON, TX 78234, 2261 HUGHES AVE. STE 101

(BLDG 7243) JBSA LACKLAND, TX 78236-9801, 1320 TRUMPER AVE (BLDG 9122)

When a holiday falls on a regular workday, the maintenance or repair services shall be rescheduled in the same week of the holiday

1.2.2. URGENT/EMERGENCY WORK AFTER NORMAL DUTY HOURS,

WEEKENDS, AND HOLIDAYS. The Contractor may be required to work after normal duty hours, weekends, or holidays to complete all requested urgent/emergency maintenance or repair services. The Contractor shall notify the Government’s POC and CO of any work performed after duty hours, weekends, or holidays for informational purposes only.

1.2.3. FEDERAL HOLIDAYS.

New Year’s Day – 1st of January Martin Luther King Day – 3rd Monday in January President’s Day – 3rd Monday in February Memorial Day – Last Monday in May Juneteenth– 19th of June Independence Day – 4th of July Labor Day – 1st Monday in September Columbus Day – 2nd Monday in October

Veteran’s Day – 11th of November Thanksgiving Day – 4th Thursday in November Christmas Day – 25th of December

1.2.4. SECURITY REQUIREMENTS. The Department of Defense requires all installations to appropriately proof and vet all contractors and vendors providing service to JBSA Ft. Sam Houston prior to granting access. The Contractor shall request credentials for their employees through the Contracting Officer. The Contractor shall follow all security guidelines provided by the Government Representative during all installation and maintenance actions.

1.2.5. CONTRACTOR LIABILITY. The Contractor is not considered an agent of the Government, therefore, during the performance of this contract services, the Contractor will be liable and will hold harmless the Government against all actions or claims for damages to persons and property due to the fault, negligence, wrongful act, or wrongful omission of the Contractor or their agents. The Government is not responsible for damage to personal supplies or equipment of the Contractor. The Government will not be responsible in any way for damage to the Contractor's supplies, materials, equipment, or to personal property as a result of fire, theft, accident, natural disaster, or other events. The Contractor is liable for all damages to Government real property, when it has been determined by competent authorities that damages were due to Contractor personnel’s negligence.

1.2.6. DISPUTE PROCESS. Any grievance by the Contractor should be resolved at the lowest level possible. The reporting levels are as follows: the Government’s POC and then the Contracting Officer (CO).

1.2.7. CONFLICT OF INTEREST. The Contractor shall not employ any employee of the Government or the Department of Defense either military or civilian if such employment would create a conflict of interest. The Contractor shall not employ any person who is an employee of the Department of Defense unless such person receives prior approval in writing from the CO.

1.2.8. REGULATIONS & COMPLIANCE. The Contractor shall comply with all local, state, and federal laws and regulations that control any work performed. The Contractor shall comply with and keep informed of any changes to these laws and regulations throughout the period of the contract. The Contractor is a recognized professional and is expected to be knowledgeable of all laws and regulations pertaining to this SOW.

1.2.9. MEETINGS. The contractor may be required to attend various meetings with the

Government, Facility Manager and/or CO. These meetings may include, but are not limited to, a post award conference or meetings to discuss any contractual issues or concerns.

1.2.10. SECURITY, FIRE AND MEDICAL SERVICES. The Government will provide police and fire protection services to the Contractor. Contractors shall dial 911 advising them of the installation and location for emergency force protection or fire response. In the event of a medical emergency, base ambulance service for transporting an injured employee to a local hospital is available on a cost reimbursement basis. The Contractor may be required to prepare necessary documentation and reimburse the Government for the cost of emergency medical treatment.

1.2.11. SMOKING IN AIR FORCE FACILITIES. Contractors are advised that the AF has placed restrictions on the smoking of tobacco products in AF facilities. AFI 48-104, Tobacco Free Living, outlines the procedures used by the commander to control smoking in our facilities.

Contractors and visitors are subject to the same restrictions as Government personnel. Smoking is permitted only in designated smoking areas.

1.2.12. JOINT BASE SAN ANTONIO (JBSA) TRAFFIC CODE. Applicable Traffic Codes will be enforced and apply to all personnel operating vehicles on a JBSA installation. The governing instruction for all Traffic Codes is AFMAN 24-306 . The Contractor shall ensure that all employees operating company vehicles on base have a proper and current license as required by the base and Texas law. They shall also comply with all base and local traffic regulations.

Contractor vehicles shall have all proper accessories, tie-downs, signage, and operating lights when operating on a military base. Contractor shall have current and adequate liability insurance on all vehicles as required by Texas law.

1.2.13. CELL PHONE USAGE. Contractors are advised that DoD Instruction (DoDI) 6055.04 prohibits cellular telephone usage when approaching, entering, or exiting any installation gate.

Cell phone usage by drivers on installations is prohibited in moving vehicles unless used with a hands-free device. The installation Security Forces Squadron (SFS) is strictly enforcing this regulation. Those found in violation of this regulation are subject to be ticketed.

1.2.14. BASE FIRE PREVENTION PROGRAM. The Contractor will be required to comply with the applicable Fire Prevention Program, for JBSA military installations. The applicable directive is UFC 3-600-01.

https://static.e-publishing.af.mil/production/1/501csw/publication/afi40-102_501cswsup_i/afi40-102_501cswsup_i.pdf https://static.e-publishing.af.mil/production/1/501csw/publication/afi40-102_501cswsup_i/afi40-102_501cswsup_i.pdf https://static.e-publishing.af.mil/production/1/af_a4/publication/afman24-306/afman24-306.pdf https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/605504p.pdf?ver=m-_BB64aEDhVMNtT4Suhuw%3D%3D https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/605504p.pdf?ver=m-_BB64aEDhVMNtT4Suhuw%3D%3D https://static.e-publishing.af.mil/production/1/af_se/publication/dafman91-203/dafman91-203.pdf

1.2.15. SECURITY REQUIREMENTS. The Department of Defense requires all installations to appropriately proof and vet all Contractors and vendors providing service to all JBSA locations prior to granting access. Contractor and vendor companies requiring access to JBSA locations must request credentials for their employees. Credentials may be issued for up to one year. All personnel will be proofed and vetted for fitness prior to approval. Vetting is an evaluation of an applicant’s or a card holder’s character and conduct for approval, acceptance or denial for the issuance of an access control credential or physical access Identity proofing is the process of providing or reviewing federally authorized acceptable documentation (INS Form I-9) for authenticity. The contractor shall comply with NIST SP 800-171 security requirements if the system handles Controlled Unclassified Information (CUI). the contractor shall implement baseline cybersecurity hygiene in accordance with NIST SP 800-53 (Low/Moderate Impact) controls. The contractor shall comply with DFARS 252.204-7012 regarding the safeguarding of covered defense information and cyber incident reporting. The contractor’s network and Wi-Fi services must remain completely separate from DoD networks, with no direct or indirect interconnectivity. The contractor shall implement Multi-Factor Authentication (MFA) for administrative access to all network infrastructure. Role-Based Access Control (RBAC) shall be enforced to ensure that access privileges are limited to authorized personnel based on job responsibilities. All remote access to network management interfaces must be conducted over VPNs or other secure encrypted channels. Wireless Security: Wireless networks shall be secured using WPA3-Enterprise or an equivalent industry-standard encryption method. The contractor shall maintain continuous network monitoring and logging of all network traffic and administrative access for at least 90 days. The contractor shall deploy Intrusion Detection and Prevention Systems (IDS/IPS) to monitor for and mitigate unauthorized access attempts. The contractor shall establish a cybersecurity incident response plan, including procedures for detecting, mitigating, and reporting cyber incidents.

Under DFARS 252.204-7012, cyber incidents must be reported to the DoD within 72 hours of detection. All hardware and software used in the system must comply with Section 889 of the National Defense Authorization Act (NDAA), ensuring that no prohibited foreign-made telecommunications equipment is utilized. The contractor shall securely store and dispose of networking equipment and data in accordance with industry best practices for IT asset management and disposal.

1.2.16. INSTALLATION ACCESS. The Government POC will be responsible to coordinate access for all Contractor designated employees. The Contractor is required to ensure all personnel maintain a valid and non-expired pass for JBSA installations. A criminal history check will be conducted on all Contractors requiring base access. The Contractor shall provide the Government POC a current list of employees needing access within 5 working days after receiving award or notice of award. The list shall include employee’s full name, date of birth, state driver’s license/state ID number with state of issue and country born in. Notification of the Contractor’s additions and deletions shall be provided with the same information listed above and within five (5) working days. Within ten (10) business days after receipt of the list, the Government will notify the Contractor that installation access passes are available for those employees clearing the criminal history check. Contractor shall return all issued installation badges and passes when the contract is completed or when a Contractor employee no longer requires access to the installation.

1.2.17. PHYSICAL SECURITY. The Contractor shall comply with Force Protection Condition (FPCON) procedures, Random Antiterrorism Measures (RAMS) and local search/identification requirements. The Contractor shall safeguard all Government property utilized or accessed in the performance of this contract. At the close of each work period, the Contractor shall coordinate with the Government representative to validate the worksite is secure.

1.2.18. WEAPONS, FIREARMS, AND AMMUNITION. Contractors are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their Contractor-owned vehicle or privately-owned vehicle while on JBSA military installations.

1.2.19 REPORTING REQUIREMENTS. The Contractor shall comply with AFI 71-101, Volume 1, Criminal Investigations Program (Chapter 2, paragraph 2.7) and Volume-2, Protective Service Matters, (Paragraph 1.2). Contractors shall report to Security Forces any information or circumstances which may pose a threat to DoD or Contractor, resources, or DoD information. The Contractor shall establish and maintain a comprehensive safety program that is designed to prevent mishaps involving Contractor and Government personnel, facilities, and equipment. Contractor shall provide this plan to the Government within five (5) days after formal request. The Contractor shall comply with all safety regulations and guidance to include 29 CFR 1910, Occupational Safety and Health Administration. The Government may issue an order to the Contractor to stop all or part of work until all safety violations are corrected. The Contractor shall notify the Government’s POC immediately and maintain an accurate record of any safety violations, personnel, and vehicle accidents or other mishaps resulting in injury or death, or in damage to Government property, supplies, and/or equipment. A full written report of the facts and the extent of such contractor accidents and/or damages shall be provided to the Facility Manager and CO within one (1) business day.

Appendix A – FACILITY LAYOUTS

Appendix B – METER MACHINE

Appendix C – AMD SCANNER

DESK

Door Door Service window

(ADMINISTRATION

SORTATION

DESK

BREAK ROOM

SORTATION

O N

Appendix A – FACILITY LAYOUTS

SO

R TA

TI

M

ETERS

O

FFIC

E

DOCK Dock Door

D oo r

BLDG. 220 – RND OPC

Service Window

Service window

SHELVES FOR OVERSIZED

M

ET

ER

S

BLDG 7243 – LAK OPC

SO

R

TA

TI

SO

R

TA

TI

Dock Door

BLDG 9122 – LAK PSC

Service window

DESK (ADMINISTRATION AREA

SORTATION

SORTATION

Dock Door

Receptacles

SHELVES FOR OVERSIZED PARCELS

BREAK

AREA

Receptacles

SH

ELV

ES FO

R

O V

ER

SIZED

PA

RC

ELS

Receptacles

BLDG 4189 – FT SAM OPC

f

CABINE

TS

Break room

Sorting table

Lobby

OMM office

Table Meters

De De De De De sh table

Shelves

BLDG 4176 – FT SAM SMC

Lobby

Key room Office

Bathrooms

COM room

All shelves

Break room

Computer lab Processing counter

Key room

DO

CK

Appendix B – METER MACHINE

Appendix C – AMD SCANNER