JBA Linen LAundry Consolidated PWS.pdf

Consolidated Performance Work

Statement (PWS) for

JOINT BASE ANDREWS

MULTI - ORGANIZATIONAL

LAUNDRY / LINEN AND DRY

CLEANING SERVICES

This PWS outlines multiple sections that require the same results with slightly different processes and/or requirements. Adherence to each specific category and section of the PWS is mandatory for the contractor. Specifically, timeliness of pick-up and delivery schedules set within each section are highly significant for each mission objective to be achieved. Any severe levels of correction or significant areas of non-compliance identified by government representative(s), the vendor must be able to comply with the following statement:

The Contractor shall maintain an on-call rapid response capability, including staffing, transportation, and priority processing, to correct laundry service deficiencies. Any missing, improperly cleaned, or damaged garment shall be retrieved, re-cleaned, and redelivered within two (2) hours of notification.

Corrective actions shall be documented and performed at no additional cost to the Government as indicated within the respective PWS.

Performance-based Work Statement

(PWS) for

ANDREWS LODGING LAUNDRY

AND DRY CLEANING SERVICES

316th Forces Support Squadron

POC: Genelud Generillo Date: 26/01/2026

TABLE OF CONTENTS

Chapter Title Page

1 Description of Services / General Information

1.1 Scope 3

1.2 Services Description

1.3 General Information 3

2 Services Summary 8

3 Government-Furnished Property and Services

Appendices

4.1 Workload Estimates

4.2 Equipment List

4.3 Technical Definitions 12

Chapter 1

DESCRIPTION OF SERVICES / GENERAL

INFORMATION

1.1. SCOPE. The contractor shall provide all plant facilities, labor, equipment, tools, supervision, and any other items and services necessary to perform Laundry Services for the Andrews Air Force Base lodging operations as defined in this Performance Work Statement (PWS), and in accordance with contract requirements. In addition, the contractor shall accomplish all tasks to meet the requirements of this PWS. Laundry services include pickup and delivery schedules are met, correct quantities of laundry are delivered, laundry delivered is free of all visible dirt, debris, dampness, offensive odors, mildew, cleansing chemicals residue, has a uniform appearance, and items are properly finished/packaged.

1.2. SERVICES DESCRIPTION

1.2.1. Tasks contractor is responsible for:

1.2.1.1. Delivered finished articles shall conform to the general accepted industry standards of quality of cleanliness, finish and appearance. All work performed shall be done under sanitary conditions. Items shall be free from bacteria, and other micro-organisms, including pathogens or disease producing organisms. Any items that don’t meet the standard of this requirement shall be refinished at no additional cost to the Government. Contractor shall ensure items received in a wet or moist condition are processed to prevent development of mildew, rust, or other stains/marks.

Contractor shall ensure that soiled laundry does not come into contact with clean linen.

1.2.1.2. TEST PIECES

1.2.1.2.1. WASHROOM TESTS. The contractor shall obtain Washroom Test Services from an approved laboratory.

1.2.1.2.2. Once each quarter, perform washroom tests for tensile strength and whiteness retention, in accordance with the laboratory instructions. The test shall be conducted on items picked up at the pick-up/delivery point. The contractor shall provide two (2) copies of the test results to the Contracting Officer no later than five (5) workdays from the date of receipt from the laboratory.

The tensile strength is considered acceptable if the tensile strength loss is rated at "satisfactory" or greater. The whiteness is considered acceptable if the whiteness loss is rated "good" or greater.

1.2.1.2.3. Whenever tensile strength/loss of whiteness retention deficiencies occur, the contractor shall take corrective action within five (5) working days and retest. The process shall be repeated until tensile strength loss and whiteness retention are within prescribed tolerances, or the contractor is notified of the Government intent to terminate the contract because of unacceptable performance.

1.2.1.3. VEHICLE INTERIOR AND CONTAINERS. Soiled items and clean items will not be transported in the same container. All clean items are to be protected from contamination and soiled during transit. After transporting dirty/soiled and contaminated laundry, the vehicle interior will be cleaned and sanitized before loading. The clean article containers shall also be sanitized before loading with clean articles.

1.2.1.4. CONTAMINATED LAUNDRY. Contaminated laundry shall be given to the contractor in easily identifiable carts. The contractor is responsible for the proper handling of contaminated laundry, in accordance with standard commercial infection control procedures.

1.2.1.5. SPECIAL WASH. Special wash items are defined as items that have been stained while in the Government’s possession and will need special attention. Government personnel will separate special wash items and mark with a tag stating the item is a special wash item. The contractor shall ensure special wash items are segregated from other laundry items during wash and are readily identifiable upon return to the Government as special wash items. For example, items may be labeled with a tag stating “special wash”.

1.2.1.6. LAUNDERING REPERFORMANCE – REWASH. Any item(s) found to have been unsatisfactorily laundered as determined by the lodging staff, with concurrence of the Contracting Officer or authorized representative, shall be re-laundered at no additional cost to the Government.

Such items will be identified by Quality Assurance personnel (QAP) to the contractor’s representative after the unsatisfactory condition is discovered. The item(s) shall be re-laundered and returned to the pick-up/delivery location within 24 hours of the time they were picked up by the contractor. If the return period should fall on a non-delivery day, the item is to be returned on the next scheduled delivery date. The contractor shall ensure re-wash items are segregated from other laundry and other types of items to be re-washed such as sheets and blankets, when returned.

Contractor shall also ensure that items are readily identifiable upon return to the Government as re-wash items, to include the date and they were originally returned to the contractor for re-wash.

For example, items may be labeled with a tag stating “re-wash”.

1.2.1.7. WORKMANSHIP AND SANITATION. Delivered finished articles shall conform to the generally accepted industry standards of quality of cleanliness, finish, and appearance. All laundry shall be delivered in a sanitary condition after being thoroughly laundered and properly dried. All work performed on Andrews AFB lodging and west fitness center laundry shall be done under sanitary conditions, in accordance with generally accepted standards, along with federal, state, and local health department regulations. The contractor’s facility shall be open to inspection of sanitary conditions at any time by Government representatives. The Government also reserves the right to perform or cause to have performed any test deemed necessary to determine the sanitary condition of articles delivered by the contractor. Contractor shall ensure that at no time Andrews AFB lodging and west fitness center items are not to be handled/processed with items from other locations preventing items from being co-mingled with items from other locations.

1.2.1.8. MISSING LINEN. If any item is found to be missing from a delivery, the contractor shall on the same day issue an IOU (shortage) ticket to be redeemed by the contractor in the next regularly scheduled delivery at no additional cost to the Government. Accountable items not delivered within 24 hours of the original scheduled delivery date shall be considered as lost. If a lost item is not delivered by the last contractor workday of the month when the item is lost, the contractor shall replace the missing item with an item of equal quality, color and, size approved by the Government.

1.2.1.9. FLATWORK IRONING. Contractor shall ensure flatwork is processed so that surfaces are smooth, without rough dried spots, or wrinkling that is noticeable and significant in area affected, such as that achieved by machine finishing. Flatwork shall be folded to ensure a neat and uniform appearance that is not marred by excessive loose ends.

1.2.2. CONTRACTOR REQUIREMENTS

1.2.2.1. Contractor shall pick up soiled linen and deliver clean linen at the designated location;

which is currently the base linen exchange facility located in Building 1380 for lodging laundry and building The contractor shall process and return all linen to the Andrews Air Force Base lodging and west fitness center operations no later than 24 hours after the day’s pick-up.

1.2.2.3. Deliver clean laundry. Items delivered shall be the items picked up the previous day plus all IOUs from previous deliveries. Contractor shall provide IOU for items not delivered on schedule. Pillows, quilts, and sleeping bags may require a longer time to dry (i.e. up to twice the normal pick-up and delivery interval) than other items.

1.2.2.4. Package laundry and dry cleaning for delivery. All multi-color items shall be separated by color and size (type IE; twin flat and twin fitted) and packed as shown in the packing paragraph. Any other packaging requirements shall be specified at the time the service is required in writing.

1.2.2.5. PACKING AND MARKING. Laundry delivered to the Andrews AFB lodging operations shall be wrapped in accordance with the quantities listed below. Each bundle of linen shall be clearly annotated with the name of the item and the quantity contained therein:

Bath Towels 10 per bundle Bath Mats 10 per bundle

Hand Towels 10 per bundle Wash Clothes 25 per bundle

Pillow Cases 50 per bundle Mattress Pads 5 per bundle

Blankets 1 per bundle Mattress Covers 5 per bundle

Bedspreads 1 per bundle Sheets (all) 10 per bundle

Dish Towels 10 per bundle Dish Rags 10 per bundle

Curtains/drape individually on hangers Pillows 1 per bundle

NOTE: Some items common to all types such as sheets, pillow cases etc.; are made with polyester/cotton material: Polyester/cotton material shall be washed, dried, and pressed in such a manner as to prevent wrinkles and shrinking of fabric. Chlorine bleach is not to be used.

1.2.2.6. COUNT OF ARTICLES. Items being turned into the contractor shall be counted by the Andrews AFB lodging or other designated person before the number counts are permanently affixed to the laundry ticket. The contractor and a Government representative shall sign the laundry ticket when items are picked up and delivered. The contractor shall furnish the original copy of the laundry ticket to QAP with duplicate copies to the customer. The contractor shall be liable for the number and kind of articles turned in for service under this contract.

1.2.2.7. UNSERVICEABLE ARTICLES. The contractor shall return all “UNSERVICEABLE ARTICLES” to the Government after laundering or dry cleaning. “UNSERVICEABLE ARTICLES are returned to be converted into rags and removed from the inventory. Any disposal will be handled by the Government.

1.2.2.8. STATE OR LOCAL HEALTH DEPARTMENT REQUIREMENTS.

Contractor shall ensure that its operations comply with any certification of labeling requirements arising from federal, state, or local health department regulations.

1.2.2.9. REPAIRS/REPLACEMENTS. Except for articles determined to be unserviceable in accordance with the above definition, the contractor shall repair all minor rips, tears, open seams, and holes using thread and materials of the same quality and compatible color.

1.3. GENERAL INFORMATION.

1.3.1. DUTY HOURS. Normal duty hours shall between of 0800 – 1700 hours Monday through Friday. The contractor shall make deliveries Monday through Saturday, between 0500 – 0830 hours, excluding anytime that Thanksgiving, Christmas Day, or New Year’s Day fall on those days. If a pickup/delivery shall not be made due to aforementioned holidays, pickups/deliveries shall resume on the next scheduled day.

1.3.2. PHYSICAL SECURITY: The contractor shall be responsible for safeguarding all government property provided for contractor use. Upon departing the Andrews AFB lodging premises, the contractor shall ensure that all facilities, equipment, and materials are secured.

1.3.2.1. The contractor shall provide a contract manager who will be responsible for the performance of the work. The contractor shall provide a designated alternate(s), who will act on behalf of the contractor when the contract manager is absent. The name of the alternate shall be designated in writing to the Contract Officer.

1.3.2.3. The contract manager or alternate shall be available during normal duty hours within 30 minutes to meet on the installation with Government personnel designated by the Contracting Officer to discuss problem areas. After normal duty hours, the manager or designated alternate shall be available within two (2) hours.

1.3.2.4. The contractor shall not employ any person who is a spouse or dependent child of a Department of Defense employee (either military or civilian) when such DOD employee would be in a conflict of interest by virtue of such employment. The contractor shall not allow any employee not legally authorized to reside or work in the United States of America be involved with this requirement.

1.3.2.5. The contractor shall not enter any restricted area without an authorized escort. No security clearance is required, but the contractor shall provide, on company letterhead, the names of each employee with the following information. This information shall be provided to the DD Form 577 holder for the 316th FSS Services Squadron for approval and completion of a Long Term Contractor Access Pass. Once approved, the list of names shall be given to the Contracting Officer to put in the contract. The contractor shall be responsible for the return of passes issued to employees who separate from the contract before the expiration date of each contract period including any extensions to the contract. Lost or stolen passes shall be reported immediately to the contracting officer and the DD Form 577 holder with a written follow up within 72 hours.

• Social security number

• Date of birth

• Vehicle tag number and insurance information

• Home address

1.3.2.6. KEY CONTROL. The contractor shall establish and implement methods of ensuring that all keys issued to the contractor by the Government are not neither lost or misplaced; nor are used by unauthorized persons. No keys issued by the Government shall be duplicated. The contractor shall develop procedures covering key control that shall be included in the quality control plan.

1.3.2.6.1. The contractor shall report a lost or duplicated key to the Contracting Officer. In the event keys other than the master keys are lost or duplicated, the contractor shall be required, upon direction of the CO, to re-key or replace the affected lock or locks at no cost to the Government.

1.3.2.7. EMPLOYEE PERSONNEL APPEARANCE & PROFESSIONALISM. Contractor personnel shall present a neat and clean appearance and be easily recognized as contractor employees. The contractor shall provide contractor personnel working on Andrews AFB with a method of identifying the company name, employee’s first and last name, and job title. This should include at a minimum a name badge, a professional looking company shirt and pants appropriate to the nature of duties performed with employee’s name, etc. Employees shall wear identification while on Andrews AFB. Contractor personnel shall exhibit professionalism at all times while working on Andrews AFB. A loud volume of noise emanating from any source and the use of profanity by contractor personnel is strictly prohibited.

1.3.2.8. PERFORMANCE OF SERVICES DURING A CRISIS DECLARED BY THE

NATIONAL

COMMAND AUTHORITY OR OTHER AUTHORIZED PERSONNEL. On occasion, services may be required to support an activation or exercise of contingency operational plans outside the normal duty hours described above. The contractor is responsible for providing extended services within 24 hours of notification from the Contracting Officer. In a case of real world requirements, the operating hours of the facility may be required to be extended up to six

(6) hours per day past normal closing time. The deciding factor will be the capability to complete the extra influx of laundry items during normal duty hours.

Chapter 2

SERVICES SUMMARY

Performance Objectives PWS Reference Performance Thresholds

Pickup and delivery schedules are met

1.3.1

95% of the time and no more than 2 discrepancies per month

Correct quantities of laundry are delivered

1.2.2.6

99% of the time and no more than 3 discrepancies per month

Laundry is delivered free of all visible dirt, debris, dampness, odor, mildew, cleaning chemical residue, and has a uniform appearance

1.2.1.1

99% of the time and no more than 3 discrepancies per month

Items are properly marked and packaged

1.2.2.5

95% of the time and no more than 3 discrepancies per month

Perform necessary repairs/restitution for damaged/missing items

1.2.2.9

Zero discrepancies of failures to make necessary repairs/restitution for damaged/missing items

Maintain clean containers and vehicle interior

1.2.1.3

Zero discrepancies of unclean containers or vehicles upon random inspection

Perform whiteness retention and tensile strength testing

1.2.1.2.1

Zero discrepancies of non-compliance with quarterly (four times per year) requirement

Perform necessary re-wash procedures within specifications

1.2.1.6

Zero discrepancies on non-compliance with stated requirement

Chapter 3

GOVERNMENT-FURNISHED PROPERTY AND

SERVICES

3.1. EQUIPMENT/FACILIITIES: The Government shall not be responsible for providing the contractor any equipment needed to perform services specified in the contract. The Government will provide adequate space to pick up and deliver daily linens in accordance with prescribed directives. Space provided for lodging laundry shall be in building 1380, Lower Level Base on Andrews Air Force Base. Upon commencement of operations in new Visiting Quarters (VQ) facilities, the space provided by the Government will shift to a designated area within the facility.

Prior to any modification of facilities performed by the contractor, the contractor shall provide in writing to the Contracting Officer describing in detail the modification requested. No alternations to the facilities shall be made without express written consent of the Contracting Officer. Any modification of the facilities shall be funded by the contractor and shall become non-returnable property of the Government.

3.1.1. The Government shall furnish and/or make available facilities described in above paragraph not later than five (5) days prior to the start of the basic contract period. The contractor and a Government representative shall conduct a joint inventory of the facility to verify the condition of facility. Facilities shall be inspected for compliance in accordance with Occupational Safety and Health Act (OSHA) standards. No alterations to the facilities shall be made without permission from the Contracting Officer. However, in the case of alterations necessary for OSHA compliance, such permission will not be withheld. The contractor shall return the facilities to the Government in the same condition as received, fair wear/tear, and approved modifications as excepted. The facilities shall be used only for the performance of duties within this requirement.

3.1.2. SERVICES. The Government shall furnish the following services at no cost to the contractor except as specifically noted.

3.1.2.1. Utilities to include electricity, water, and sewage

3.1.2.2. Class ‘C’ (on-base) telephone service

3.1.2.3. Refuse collection

3.1.2.4. Insect and rodent control

3.1.2.5. Security Forces and Fire Protection

3.2. CONTRACTOR-FURNISHED ITEMS AND SERVICES. The contractor shall furnish everything needed to perform this requirement and according to all its terms. Supplies furnished by the contractor shall include:

3.2.1. Delivery Tickets. Contractor furnished delivery tickets shall be used for recording the pickup and delivery of laundry/dry cleaning. Commercially available tickets are encouraged with three (3) copies of each ticket are required.

3.2.2. Hangers. Hangers furnished by the contractor shall be a type that will not stain or wrinkle items.

3.2.3. Laundry Tags. The contractor shall provide four (4) copies of laundry tags used during laundry pickup shall include the following information; organization, duty phone, and date of turn in.

3.2.4. Materials for repair of items

Appendix 4.1.

WORKLOAD ESTIMATE

FOR LODGING

Current:

Item Quantity Item Quantity

Sheets, Flat, Twin 300 each Pillow Cases 140,000 each

Sheets, Fitted, Twin 300 each Bath Towels 140,000 each

Mattress Pads, Twin 300 each Hand Towels 140,000 each

Sheets, Flat, Queen 35,000 each Wash Clothes 140,000 each

Sheets, Fitted, Queen 35,000 each Blankets 7,000 each

Mattress Pads, Queen 10,000 each Dish Clothes 10,500 each

Bedspreads, Queen 1,500 each Dish Rags 10,500 each

Curtains/Drapes 125 sets of 2 Pillows 1,750 each

Appendix 4.2.

EQUIPMENT LIST

The Contractor bears sole responsibility for acquiring and maintaining the equipment required for use in the performance of this contract except for items stated in Section 3.1 of this PWS.

APPENDIX 4.3

TECHNICAL

DEFINTIONS

Unserviceable Articles: No longer used or repairable for purpose intended.

Repairable Items: Articles with minor rips, tears (normally less than four inches), open seams, holes, missing buttons, and broken zippers.

Contaminated linens: Those linens suspected of contamination with infectious microorganisms.

Hard to remove stains: Stains that cannot be removed during a normal wash, but will come out if soaked in an enzyme solution.

Laundering/Dry cleaning (to include curtains and bedspreads). Laundry/Dry

Cleaning shall be done IAW the tagged instructions on the article using standard industry practice. When instructions for laundering/dry cleaning are missing from the articles, items will be laundered using mild detergent, low heat, and no bleaching agent.

Square Yardage: To determine the square yardage, take the length in inches times the width in inches, divided by 1,296 square inches per yard.

END OF LODGING PWS

PERFORMANCE WORK STATEMENT (PWS)

Non-Personal Services for Laundry/Dry Cleaning

316th MEDICAL GROUP (MDG)

For: Joint Base Andrews, MD Joint Base Anacostia-Bolling, DC

2 Feb 2026

PERFORMANCE OF WORK STATEMENT (PWS)

FOR

LAUNDRY SERVICE

JOINT BASE ANDREWS MEDICAL FACILITY

1. SCOPE. The contractor shall provide all plant facilities, labor, equipment, tools, supervision, and any other items and services necessary to perform Laundry Services for the 316th Medical Group (MDG) which consist of Medical Squadron on Joint Base Andrews (JBA) MD and the 316th Medical Squadron on Joint-Base Anacostia-Bolling, DC. Specific operations are defined in this Performance Work Statement (PWS), and in accordance with contract requirements. In addition, the contractor shall accomplish all tasks to meet the requirements of this PWS. Laundry services include pickup and delivery schedules being met, correct quantities of laundry being delivered, laundry delivered is free of all visible dirt, debris, dampness, offensive odors, mildew, cleansing chemicals residue, has a uniform appearance, and items are properly finished/packaged.

1.2. SERVICES DESCRIPTION

1.2.1. Delivered finished articles shall conform to the general accepted industry standards of quality of cleanliness, finish, and appearance. All work performed shall be done under sanitary conditions.

Items shall be free from bacteria, and other micro-organisms, including pathogens or disease producing organisms. Any items that do not meet the standard of this requirement shall be refinished at no additional cost to the Government. Contractor shall ensure items received in a wet or moist condition are processed to prevent development of mildew, rust, or other stains/marks.

Contractor shall ensure that soiled laundry does not encounter clean linen.

2. QUALITY REQUIREMENTS:

a). Laundry shall be clean, dry, and free of lint and objectionable spots, stains, and odors. Spots and stains shall be removed when as practical to do so without damage to the fabric.

b). All work shall be in accordance with the best practices of the laundry industry. A water temperature of at least 160ºF for a minimum of 25 minutes is required for hot water washing, particularly for cleaning medical linens that may have blood or body fluid present.

c). Through the proper use of detergents, bleach and soap, the finished white cotton articles shall present a uniform bright white appearance.

d). Fabric shall be free of any trace of detergent or laundry processing products, which might cause irritation to the skin. Neutralizing agents will be used in the final rinse to assure that the alkalinity of processed linen is between 5.0 and 7.0 pH.

e). Care shall be exercised to ensure that shrinkage of fabrics is no greater than that which can be termed “natural shrinkage”. Special attention must be paid to the prevention of shrinkage in articles composed of animal fabrics such as wool, hair or silk.

f). Tensile-strength loss and whiteness must be within the range prescribed as “good” by the International Fabric care Institute (IFI) standards.

g). Tumbled work shall be dry and neatly folded. All folds will be consistently done in the same manner.

h). Articled, which have been ironed or processed, shall have surfaces, which are smooth and without “roughdry” spots, wrinkles, or tails according to industry standards.

i). In accordance with the Accreditation Manual for Ambulatory, TJC Current edition the following are required:

(1) Separate containers should be used for transporting clean and soiled linen.

(2) The company must ensure that clean linen is protected from contamination until received by the hospital.

(3) There shall be documentation of participation by contractor’s laundry service personnel in a relevant continuing education program. Such training will be at the expense of the contractor.

2.1. APPLICABLE REFERENCES AND GUIDANCE. All services provided shall be in accordance with applicable military and Governmental policy, regulations, and directives.

Installation policies may be obtained from the facilities’ points of contact. As a minimum the following regulations/policies and acceptance apply to the services provided under this contract:

AFI 44-108 and 316 MGI 44-38 Infection Control Programs

Healthcare Laundry Accreditation Council (HLAC)

2.2. ACCEPTABLE QUALITY LEVEL (AQL). The maximum number of defects per 100 units or in a lot, wherein performance will still be considered satisfactory. The AQL is allowable leeway or variance from a standard before the Government will reject the line item service resulting in the issuance of a Contract Deficiency Report (CDR). An AQL does not say that the Contractor may knowingly offer defective services. It implies that the Government recognizes that defective performance sometimes happens unintentionally. If the defective performance does not exceed the AQL, the Government will not reject the line item service. However, the contractor shall re-perform the defective service when directed (at no additional cost to the Government).

2.3. DEFECT/DEFICIENCY/DISCREPANCY. Each instance of noncompliance with a contract requirement. A deficiency may be caused by nonperformance or poor performance. Each deficiency (discrepancy) is subject to either contractor re-performance or deduction.

3. ADMINISTRATIVE REQUIREMENTS. The Government will inspect the documentation and records pertaining to the services provided under this contract in accordance with the inspection of services clauses. The contractor shall maintain proper documentation relating to all pick-ups, deliver, exchange, invoicing, and other matters relating to the services provided under this contract.

Document inspection may include but is not limited to weigh tickets, invoices, delivery receipts and signatures from drop off and delivery and any piece of linen which is deemed unserviceable or damaged while not in the custody of the Government.

4. TEST PIECES

4.1. WASHROOM TESTS. The contractor shall obtain Washroom Test Services from an approved laboratory in accordance with HLAC.

4.2. Once each quarter, perform washroom tests for tensile strength and whiteness retention, in accordance with the laboratory instructions. The test shall be conducted on items picked up at the pick-up/delivery point. The contractor shall provide two (2) copies of the test results to the Contracting Officer no later than five (5) workdays from the date of receipt from the laboratory.

The tensile strength is considered acceptable if the tensile strength loss is rated at "satisfactory" or greater. The whiteness is considered acceptable if the whiteness loss is rated "good" or greater.

4.3. Whenever tensile strength/loss of whiteness retention deficiencies occur, the contractor shall take corrective action within five (5) working days and retest. The process shall be repeated until tensile strength loss and whiteness retention are within prescribed tolerances, or the contractor is notified of the Government intent to terminate the contract because of unacceptable performance.

4.4. VEHICLE INTERIOR AND CONTAINERS. Soiled items and clean items will not be transported in the same container. All clean items are to be protected from contamination and soiled during transit. After transporting dirty/soiled and contaminated laundry, the vehicle interior will be cleaned and sanitized before loading. The clean article containers shall also be sanitized before loading with clean articles.

4.5. CONTAMINATED LAUNDRY. Contaminated laundry shall be given to the contractor in easily identifiable carts. The contractor is responsible for the proper handling of contaminated laundry, in accordance with standard commercial infection control procedures.

4.6. SPECIAL WASH. Special wash items are defined as items that have been stained while in the Government’s possession and will need special attention. Government personnel will separate special wash items and mark with a tag stating the item is a special wash item. The contractor shall ensure special wash items are segregated from other laundry items during wash and are readily identifiable upon return to the Government as special wash items. For example, items may be labeled with a tag stating, “special wash”.

4.7. LAUNDERING REPERFORMANCE & REWASH. Any item(s) found to have been unsatisfactorily laundered as determined by the medical staff, with concurrence of the Contracting Officer or authorized representative, shall be re-laundered at no additional cost to the Government.

Such items will be identified by the Contracting Officer Representative (COR) to the contractor’s representative after the unsatisfactory condition is discovered. The item(s) shall be re-laundered and returned to the pick-up/delivery location within 48 hours of the time they were picked up by the contractor. If the return period should fall on a non-delivery day, the item is to be returned on the next scheduled delivery date. The contractor shall ensure re-wash items are segregated from other laundry and other types of items to be re-washed such as sheets and blankets, when returned.

Contractor shall also ensure that items are readily identifiable upon return to the Government as re-wash items, to include the date and they were originally returned to the contractor for re-wash. For example, items may be labeled with a tag stating “re-wash”.

4.8. WORKMANSHIP AND SANITATION. Delivered finished articles shall conform to the generally accepted industry standards of quality of cleanliness, finish, and appearance. All laundry shall be delivered in a sanitary condition after being thoroughly laundered and properly dried. All work performed on 316th laundry shall be done under sanitary conditions, in accordance with generally accepted standards, along with federal, state, and local health department regulations. The contractor’s facility shall be open to inspection of sanitary conditions at any time by Government representatives. The Government also reserves the right to perform or cause to have performed any test deemed necessary to determine the sanitary condition of articles delivered by the contractor. Contractor shall ensure that at no time 316th MDG items are not handled/processed with items from other locations preventing items from being co-mingled with items from other locations.

5. INFECTION CONTROL/SANITATION REQUIREMENTS: The contractor shall ensure that Infection Control/Sanitation is upheld in the contractor’s laundry area. Government representatives shall hold periodic sanitation inspections of the laundry areas. The following practices of infection control shall be implemented in addition to the Infection Control Regulations:

a). Clean Linen:

(1) The laundry processing chain shall be arranged so that there is not contact between soiled and processed linen, no interchange of personnel between clean and soiled areas unless they are properly attired.

(2) Linen shall be handled with a minimum shaking and agitating.

b). Dirty Linen:

(1) Soiled linen shall be sorted in a room set apart from the main laundry area. There shall be separate entry doors for soiled linen and clean linen areas.

(2) All soiled linen shall be washed under Standard precautions, which are considered contaminated.

(3) All chemicals shall be used in accordance with the manufacture’s recommendation.

c). Cleanliness of the Laundry:

(1) The laundry area shall be vacuumed at least weekly to remove lint.

(2) The laundry floor shall be mopped as appropriate with germicide/disinfectant.

d). Controls on System:

(1) The Preventive Medicine Department of the Government may perform unannounced periodic inspections and tough plate cultures of clean linens as required by the Infection Control Regulations of the Hospital.

6. MISSING LINEN. If any item is found to be missing from a delivery, the contractor shall on the same day issue an IOU (shortage) ticket to be redeemed by the contractor in the next regularly scheduled delivery at no additional cost to the Government. Accountable items not delivered within 24 hours of the original scheduled delivery date shall be considered as lost. If a lost item is not delivered by the last contractor workday of the month when the item is lost, the contractor shall replace the missing item with an item of equal quality, color and, size approved by the Government. Contractor shall ensure flatwork is processed so that surfaces are smooth, without rough dried spots, or wrinkling that is noticeable and significant in area affected, such as that achieved by machine finishing. Flatwork shall be folded to ensure a neat and uniform appearance that is not marred by excessive loose ends. Flatwork finished laundry shall be washed, dried, folded and quantity packaged. The work shall be finished so that surfaces are smooth and wrinkle free. Rough dry areas on the finished article will render the item as unacceptable and will require processing without additional reimbursement. Flatwork finished articles include sheets, pillowcases, towels, surgical wrappers, scrub suites, tablecloths, napkins, and surgical drapes.

7. CONTRACTOR REQUIREMENTS

7.1 Pickup and Delivery Points for JBA, MD:

Contractor shall pick up soiled linen and deliver clean linen at the designated location within building 1060 (Malcom Grow Hospital) for the Medical Squadron. If needed, Specific times and location will be identified by requirement facilities manager.

7.2 Pickup and Delivery Point for at JBAB, DC:

Dental Clinic, Bldg. 1300, 2nd Floor. Linen Service is upstairs in the Dental Clinic. The clean linen is to be dropped off by the lockers located in room 252 and the soiled linen is to be picked up in rooms 213 and 214. If needed, specific daily point of contact and times will be assigned by the linen service worker or another individual assigned by the Linen Manager or Contracting Officer’s Representative (COR).

Routine pickup and delivery will be made between 0700-1500 Monday and Wednesday for both locations.

7.3. Deliver clean laundry. Items delivered shall be the items picked up the previous day plus all IOUs from previous deliveries. Contractor shall provide IOU for items not delivered on schedule. Pillows, quilts, and sleeping bags may require a longer time to dry (i.e. up to twice the normal pick-up and delivery interval) than other items.

7.4. Package laundry and dry cleaning for delivery. All multi-color items shall be separated by color and size (type IE; twin flat and twin fitted) and packed as shown in the packing paragraph.

Any other packaging requirements shall be specified at the time the service is required in writing.

8. PACKING AND MARKING.

Clean articles shall be transported to Malcolm Grow Medical Clinics and Surgical Center (bldg.

1060) in separate carts or separated by shelf carts as specified. Clean articles shall be transported to the Dental Clinic (bldg. 1300) as previously identified in the same cart/shelf separation manner.

a) The following clean items will be separated in carts:

O.R. Towels –

Green, White

Sheets, O.R. Green Sheets, Fitted Sheets, Blankets, White

Bath Towels, Laundry Bags

Under pads.

b) The following items will be separated by shelf carts as follows:

Scrub Tops, all colors, small to XXXX-large

Scrub Pants, all colors, small to XXXX-large

O.R. Gowns, green, Small to XXX-large

Patient Gowns, ALL TYPES, Small to XXX-large

Pillowcases, all colors/sizes

Sheets, Flat and fitted.

O.R. Towels, all colors Blankets, all colors Bedspreads, all colors Bath

Towels, all sizes

**NOTE: Some items common to all types such as sheets, pillowcases etc.; are made with polyester/cotton material:

8.1 Polyester/cotton material shall be washed, dried, and pressed in such a manner as to prevent wrinkles and shrinking of fabric. Chlorine bleach is not to be used.

9. PICK UP/DELIVERY FOR ALL 316 MDG CLINICS – Each facility will require their linen to be picked up/delivered per location per this PWS guidance. If no specific time or scheduled is provided by the facility manager, the contractor will pick up or deliver between the hours of 7:00 a.m. and 3:00 p.m. at the locations specified. All laundry items picked up and delivered shall be jointly counted or weighed by the contractor’s representative and the facility Government representative. The pick-up ticket shall be annotated with the specific type and quantity of articles being picked up as well as the combined weight of the articles.

The contractor representative and the facility representative will both sign the pickup ticket.

One copy of the pick-up ticket shall be left with the facility Government representative. All deliveries shall be jointly counted by the contractor’s representative and the Facility Government representative. The Government reserves the right to inspect all articles after delivery for serviceability, damage, and cleanliness. This inspection may occur as the articles are pulled from inventory for use in the facility. All items found not conforming to standards will be segregated and returned to the contractor on the next scheduled pick up.

A separate pick up ticket shall be completed for nonconforming articles and the contractor shall re-perform the services to standards at no additional cost to the Government. Nonconforming articles shall be returned the next scheduled delivery, segregated from all other articles being delivered and jointly inspected upon delivery by the contractor representative and the facility Government representative. If articles still do not conform to standards the contractor shall replace the articles at no additional cost to the Government. Linen gathered for pick up from various facilities shall not be intermingled. Clean linen shall NEVER be mixed with dirty linen.

Some facilities may require linen services seven (7) days a week and 365 days a year.

10. LAUNDRY OPERATIONS: The contractor shall be responsible for the operating of the laundry to include processing articles received through the following tasks:

a) Wash/Dry

b) Presswork

c) Folding

11. SPECIFIC REQUIREMENTS: HOSPITAL LAUNDRY

a) All linen processed under this contract will be at a finished product poundage rate.

b) Laundered articles are dry and free of visible soil, lint, and objectionable odor. Spots and stains are removed where practical, without fabric damage. No residual harmful chemicals are present.

c) Rough finished laundry shall be washed, dried, folded and quantity packaged. Rough finished articles include bath towels, blankets, bathrobes, pajamas, gowns, linen bags, infant linen, wash clothes, reusable under pads, mop heads and floor mats.

d) Starched and finished laundry shall be washed, cotton starched, and pressed. Starched and finished articles include cubicle curtains, cotton coats, pants, smocks, and lab coats are to be placed on separate hangers.

e) Clean linen shall be covered as quickly as possible to avoid undue exposure to potential contamination.

f) The transport carts shall be labeled “CLEAN LINEN” and cart covers, and liners shall be of a material which prevents contamination.

g) Soiled linen will be washed under Standard precautions, which mean all soiled laundry is considered contaminated.

h) Cotton and polyester blended articles shall be laundered with an ionizing agent to prevent static explosion.

i) Pressing for Polyester-cotton, durable press blended garments shall be tumble dried and processed through steam tunnels or pressed on a dry-cleaning steam press, whichever is appropriate to obtain desired quality, then placed on hanger. Polyester-cotton utility uniforms shall be finished on steam heated laundry presses.

j) Laundry delivered to 316th shall be wrapped in accordance with the quantities listed below.

PACKAGING INSTRUCTIONS

Item Description Quantity Bundled

1 Bag, Laundry 9 each inside 1 bag

2 Bedspread 3

3 Blanket, Adult, Cotton 3

4 Blanket, Adult, Wool 3

5 Coat, Consultation Hanger, Each

6 Coat, Lab, White Hanger, Each

7 Coat, Lab, Blue Hanger, Each

8 Coat, Lab, Green Hanger, Each

9 Coat, Physician Hanger, Each

10 Curtain Cubicle Hanger, Each

11 Gowns, Patient (All) 10

12 Pad, Bed 5

13 Pillowcases (All) 25

14 Sheet, Biopsy (Eye) 10

15 Sheet, Flat 10

16 Sheet, Fitted 10

17 Scrub Shirts (All by size) 10

18 Scrub Pants (All by size) 10

19 Towel, Bath 10

20 Towel, Hand O.R. 10

12. COUNT OF ARTICLES. The contractor and a Government representative shall sign the laundry ticket when items are picked up and delivered. The contractor shall furnish the original copy of the laundry ticket to COR with duplicate copies to the customer. The contractor shall be liable for the number and kind of articles turned in for service under this contract.

13. UNSERVICEABLE ARTICLES. The contractor shall return all “UNSERVICEABLE ARTICLES” to the Government after laundering or dry cleaning. “UNSERVICEABLE ARTICLES are returned to be converted into rags and removed from the inventory. Any disposal will be handled by the Government.

14. STATE OR LOCAL HEALTH DEPARTMENT AND TJC/ INFECTIOUS CONTROL.

Contractor shall ensure that its operations comply with any certification of labeling requirements arising from TJC, Federal, State, or local health department regulations.

15. REPAIRS/REPLACEMENTS. Except for articles determined to be unserviceable in accordance with the above definition, the contractor shall repair all minor rips, tears, open seams, and holes using thread and materials of the same quality and compatible color.

16. GENERAL INFORMATION.

16.1. DUTY HOURS. Normal duty hours shall between of 0800 – 1700 hours Monday through Friday. The contractor shall make deliveries Monday through Friday, between 7:00AM - 3:00PM hours, excluding anytime that Thanksgiving, Christmas Day, or New Year’s Day fall on those days. If a pickup/delivery shall not be made due to holidays, pickups/deliveries shall resume on the next scheduled day.

16.2. PHYSICAL SECURITY: The contractor shall be responsible for safeguarding all government property provided for contractor use. Upon departing any 316th MDG premises, the contractor shall ensure that all facilities, equipment, and materials are secured.

16.3. The contractor shall provide a contract manager who will be responsible for the performance of the work. The contractor shall provide a designated alternate(s), who will act on behalf of the contractor when the contract manager is absent. The name of the alternate shall be designated in writing to the Contract Officer.

16.4. The contract manager or alternate shall be available during normal duty hours within 30 minutes to meet on the installation with Government personnel designated by the Contracting Officer to discuss problem areas. After normal duty hours, the manager or designated alternate shall be available within two (2) hours.

16.5. The contractor shall not employ any person who is a spouse or dependent child of a Department of Defense employee (either military or civilian) when such DoD employee would be in a conflict of interest by virtue of such employment. The contractor shall not allow any employee not legally authorized to reside or work in the United States of America be involved with this requirement.

16.6. The contractor shall not enter any restricted area without an authorized escort. No security clearance is required, but the contractor shall provide, on company letterhead, the names of each employee with the following information. This information shall be provided to the DD Form 577 holder for the 316th Force Support Squadron for approval and completion of a Long- Term Contractor Access Pass. Once approved, the list of names shall be given to the Contracting Officer to put in the contract. The contractor shall be responsible for the return of passes issued to employees who separate from the contract before the expiration date of each contract period including any extensions to the contract. Lost or stolen passes shall be reported immediately to the contracting officer and the DD Form 577 card holder with a written follow up within 72 hours.

• Social security number

• Date of birth

• Vehicle tag number, state, registration, and insurance information

• Driver’s license number and state

16.7. KEY CONTROL. The contractor shall establish and implement methods of ensuring that all keys issued to the contractor by the Government are not neither lost or misplaced; nor are used by unauthorized persons. No keys issued by the Government shall be duplicated. The contractor shall develop procedures covering key control that shall be included in the quality control plan.

16.8. The contractor shall report a lost or duplicated key to the Contracting Officer. In the event keys other than the master keys are lost or duplicated, the contractor shall be required, upon direction of the CO, to re-key or replace the affected lock or locks at no cost to the Government.

16.9. EMPLOYEE PERSONNEL APPEARANCE & PROFESSIONALISM. Contractor personnel shall present a neat and clean appearance and be easily recognized as contractor employees. The contractor shall provide contractor personnel working on JBA with a method of identifying the company name, employee’s first and last name, and job title. This should include at a minimum a name badge, a professional looking company shirt and pants appropriate to the nature of duties performed with employee’s name, etc. Employees shall wear identification while on JBA. Contractor personnel shall always exhibit professionalism while working on JBA A loud volume of noise emanating from any source and the use of profanity by contractor personnel is strictly prohibited.

17. PERFORMANCE OF SERVICES DURING A CRISIS DECLARED BY THE

NATIONAL COMMAND

AUTHORITY OR OTHER AUTHORIZED PERSONNEL. On occasion, services may be required to support an activation or exercise of contingency operational plans outside the normal duty hours. The contractor is responsible for providing extended services within 24 hours of notification from the Contracting Officer. In a case of real-world requirements, the operating hours of the facility may be required to be extended up to six (6) hours per day past normal closing time. The deciding factor will be the capability to complete the extra influx of laundry items during normal duty hours.

17.1. Contingency Planning: Contingency planning provides for uninterrupted operations and service in the event of any occurrence potentially leading to serious disruption of facility operations. Such disruption may include, but is not limited to loss of utilities, medical emergencies, natural and/or man-made disasters, fire, inclement weather, work stoppage, or major accidents. The contingency plan should include the following components: a) plant and transportation contingency protocol,

b) call chain and c) list of backup facilities.

(a) Plant Contingency Protocol.

A written protocol providing step-by-step procedure in the event of an emergency and shall be available to every plant supervisor who may be responsible for execution of the protocol. Key workers should be familiar with the major elements of the plant contingency protocol in advance of emergencies.

(b) Contingency Call Chain.

The call chain is written, complete, current, and available to all supervisor personnel, so that timely and accurate contact can be made in case of an emergency. The call chain is maintained by a designated person, who is responsible for updating and distributing the revised list when personnel change occurs.

(c) Backup Facility Agreements The contractor should have written agreements in place with one or more alternate Laundry Facility, detailing when and how these facilities will process textiles in an emergency.