Janitorial References Questionnaire FY24.docx

JANITORIAL CONTRACT SERVICE REFERENCE QUESTIONNAIRE

Quoting Vendor: ___________________________ Surveyor: _________________

Reference Name:___________________________ Date: ______________

Reference Company’s Name:___________________________________

You have been listed as a business reference by _______________________. For each of the following ten questions, please say the number from zero to ten that best represents your rating of the contractor. For each question or statement, a rating of zero means totally unacceptable or unlikely, and ten being greatly exceeding contract requirements or expectations. (NOTE: The phrase at the end of rating is the purpose of the question or statement, for surveyor’s reference.)

(0…...1…...2…...3…...4…...5…...6…...7…...8…...9…...10)

1. ___ How would you rate the overall quality of this contractor’s work? (QUALITY)

2. ___ How would you rate the overall willingness of the contractor to provide the required level of service? (COOPERATIVE)

3. ___ How would you rate the staff in the skills needed to complete the required tasks? (TRAINING)

4. ___ If the contractor has to be contacted during general business hours (8:00 – 5:00), how easy are they to reach? (ACCESSIBILITY)

5. ___ Does the contractor respond to you in a timely manner? (RESPONSIVENESS)

6. ___ How would you rate the overall ability of the contractor to provide the required contract services? (ABILITY)

7. ___ Is contractor staff dependable to complete tasks/complete timely? (INITIATIVE)

8. ___ How well does the contractor manage their employees at your site? Do they allow sufficient time to complete the required tasks? (MANAGEMENT)

9. ___ When the contractor is notified of a potential or existing problem, how responsive are they to your requests to rectify the problem? (PROBLEM RESOLUTION)

10. ___ Would you rehire this contractor? (REHIRE) ____ Yes (10) ____No (0)

NOTE: All lines will be totaled and the sum multiplied by 0.4; all reference sums will be totaled and the sum divided by the number of references called, so that the total possible points for references are 40.