Janitorial PWS 2020.pdf

PERFORMANCE WORK STATEMENT (PWS)

Janitorial Services for USACE Lake Sonoma

3333 Skaggs Springs Rd.

Geyserville, CA 95441

Part 1

General Information

1. GENERAL: This is a non-personnel services contract to provide Janitorial Services for Lake Sonoma, Sonoma County, CA. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all management, labor, tools, supplies, equipment, fuel, and transportation necessary to maintain custodial services for Lake Sonoma’s headquarters office, visitor center, upper level of the fish hatchery building, maintenance office, Coho hatchery office in a manner that will maintain satisfactory facility conditions which includes a healthy, pest and disease free, thriving, attractive, clean, neat and professional appearance. The main address for these facilities is located 3333 Skaggs Springs Rd. Geyserville, CA 95441.

1.2 Background: This contract is to achieve an industry standard level of cleanliness, sanitation, and appearance for a multiple buildings on a Government operated project. The buildings listed in this scope of work range in size and function; including offices, break rooms, meeting rooms, display rooms and some portions of buildings are accessed regularly by members of the public. Public hours of operation are typically during normal business hours, however employees’ duty hours change regularly between seasons.

1.3 Objectives: To maintains an industry standard level of cleanliness through janitorial services for five buildings at the Warm

Springs Dam project, Lake Sonoma.

1.4 Scope of work: BASIC CLEANING SERVICES. The contractor shall accomplish all cleaning tasks to meet the requirements of this Performance Work Statement. The contractor is required to provide all cleaning supplies/materials to meet the requirements of the contract. Cleaning products shall inhibit the growth of mold and mildew kill bacterial organisms, clean and deodorize. Materials such as toilet paper, hand soap, for dispensers in the restrooms, cleaning cloths, sponges, scrub brushes, spray bottles, buckets, garbage bags and disposable towels will be furnished by the Contractor. Contractor will furnish all necessary Personal Protective Equipment (PPE) such as rubber gloves, glasses, goggles and face masks as needed. Cost of supplies and materials should be taken into consideration when calculating bids. The contractor shall service the following buildings and/or designated areas as determined on the schedule as to if the service is daily, weekly, monthly, bi-monthly, or as requested. Work shall be completed between the hours of 5:00 p.m. and 5:00 a.m. unless otherwise specified the COR, SPECIFIC LOCATIONS FOR WORK CAN BE FOUND IN SECTION 1.6.5.

DAILY SERVICES:

Maintain Floors. All floors shall be swept, dust mopped, wet mopped, and dried as needed, to ensure they have a uniform, glossy appearance and free from dirt, debris, dust, scuff marks, heel marks, other stains and discoloration, and other foreign matter. Baseboards, corners, and wall/floor edges shall also be clean. All floor maintenance solutions shall be removed from baseboards, furniture, trash receptacles, etc. Chairs, benches, trash receptacles, and other moveable items shall be moved to maintain floors underneath these items. All moved items shall be returned to their original and proper position.

Maintain Ceilings. All ceilings, ceiling fixtures, beams, trusses and overhangs, shall be free of dust, insect nests, and cobwebs.

Interior Glass/Mirrors. All interior glass, including glass in doors, partitions, walls, display cases, directory boards, etc. shall be cleaned as needed. There shall be no trace of film, dirt, smudges, water, or other foreign matter.

All floor surfaces shall be cleaned properly. Grease and grime shall be removed from stair guards, handrails, and baseboards.

Contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls to provide or maintain a clean, uniform appearance.

Clean floor mats. Clean interior and exterior floor mats. After cleaning, mats shall be free of all visible lint, litter soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location.

General Spot Cleaning. Perform spot cleaning and cobweb removal on a continual basis. Spot cleaning includes, but is not limited to removing, or cleaning smudges, fingerprints, marks. streaks, spills, etc., from washable surfaces of all walls, partitions, vents, grillwork, doors, door guards, door handles, push bars, kick plates, light switches, temperature controls, and fixtures. After spot cleaning, the surface shall have a clean, uniform appearance, free of streaks, spots and other evidence of soil.

General Dusting. All horizontal surfaces must be dusted or cleaned to eliminate dust collection.

RESTROOMS/SHOWERS AND TOILET CLEANING SERVICES. The contractor shall accomplish all cleaning tasks to meet the requirements of this Performance Work Statement and the Schedule of Services (See Appendix A).

Clean and Disinfect. The contractor shall clean and maintain all surfaces; disinfect all surfaces of sinks, toilet bowls, urinals, showers, shower mats, dispensers, plumbing fixtures, wash basins, partitions, doors, walls, mirrors, handrails (including the pedestrian bridge connecting the visitor center to the hatchery building) and other such surfaces, using a germicidal detergent.

After cleaning, receptacles will be free of deposits, dirt, streaks, and odors. Disinfect all surfaces of partitions, stalls, stall doors, entry doors, (including handles, kick plates, ventilation grills, metal guards, etc.) and wall areas adjacent to wall mounted urinals and toilets. Water closets, seats and urinals shall be washed and sanitized (thoroughly cleaned) weekly and spot cleaned daily. Seats shall be left in a raised position. No rust encrustation or water rings shall exist. Drain traps shall be maintained free from odor at all times.

Descale Showers, Toilet Bowls, and Urinals. Descaling shall be performed weekly as a minimum and as often as needed to keep areas free of scale, soap films, feces, urine and other deposits. After descaling, surfaces shall be free from streaks, stains, scale, scum, urine deposits, and rust stains.

Sweep and Mop Floor. After sweeping and mopping, the entire floor surface, including grout, shall be free from litter, dirt, dust, and debris. Grout on wall and floor tile shall be free of dirt, scum, mildew, residue, etc. Floors shall have a uniform appearance without streaks, swirl marks, detergent residue, or any evidence of soil stain, film or standing water. Moveable items shall be tilted or moved to sweep and damp mop underneath.

Stock Restroom Supplies. Contractor shall ensure restrooms are stocked sufficiently so that supplies including toilet paper and soap for the soap dispensers do not run out. Supplies shall be stored in designated areas. No overstocking shall be allowed. If supplies run out prior to the next service date, the contractor shall refill within 24 hours of notification.

Trash Removal. All trash containers shall be emptied on Monday, Wednesday and Friday. Any obviously soiled or torn plastic trash liners shall be replaced. Trash receptacles shall be left clean, free of foreign matter and free of odors.

Offices, Other Rooms, Lounges & Eating Areas, Entrances, Walkways, Corridors and Lobbies

The contractor shall accomplish all cleaning tasks to meet the requirements of this Performance Work Statement and the

Schedule of Services (See Appendix A).

Clean Interior Windows. Clean glass surfaces

Clean Exterior Windows. Clean glass surfaces, frames and sill.

Clean Wastebaskets. Wastebaskets and trash receptacles shall be emptied on Monday, Wednesday and Friday. Wastepaper and trash shall be removed to designated disposal areas. Wastebasket liners are to be replaced when soiled or torn as necessary.

Floor Sweeping. All composition and ceramic tile floors shall be swept with a treated sweep mop, broom, and dustpan or other appropriate equipment to remove all obvious surface dirt from traffic areas and from under furniture on a daily basis. All composition and ceramic tile floors shall be swept, damp mopped and spray buffed to obliterate all scuff marks on a monthly basis.

Floor Mopping. Floors in Tables, Cabinets, and Chairs in Lounge/Eating Areas. Tables in all lounge and eating areas shall be cleaned to remove all foreign matter from tabletops and chairs. After performance of services, tables will be clean and sanitized.

Drinking Fountains. All drinking fountains shall be cleaned, sanitized, damp wiped and free of debris.

Carpeted Areas. All carpeted areas shall be spot clean vacuumed to remove any visible dirt, dust, soil, and litter on a daily basis, and fully vacuumed to remove any visible dirt, dust, soil, and litter on a weekly basis.

Entrances (Main and Secondary). First floor option: all smudges are to be removed from windows and doors on a weekly basis.

Desks, Chairs, Blinds, Office Furniture, and Equipment, etc. In all areas horizontal surfaces of office machines, desks, tables, tiles, cabinet’s bookcases, lockers, chairs, and similar equipment shall be dusted on a monthly basis with treated dust cloths.

Fabric items such as upholstered chairs or similar items shall be vacuumed. Any glass desktops shall be cleaned with an appropriate glass cleaner. Telephones and other instruments and office machines shall be moved, dusted there under, and replaced to its original positions.

Deep Cleaning Services:

Quarterly: All carpeted areas shall be cleaned and shampooed with a standard commercial foam cleaning agent and cleaning equipment normally used for commercial carpet cleaning. Window blinds shall be damp wiped or dry cleaned as necessary to remove all soil and dust from slats and cords. All exterior windows shall be washed on the inside and outside. The window frames and windowsills shall be cleaned and washed. Any window screens will be brushed free of dust and dirt while removed for washing if necessary. All composition and ceramic floors in corridors, hallways, entrances, storerooms, offices and assembly rooms shall be stripped of wax and re-waxed and thoroughly buffed. The stripping shall be accomplished by thoroughly scrubbing and then rinsing the floor. All corners, bases, and edges shall be cleaned. Two coats of polymer wax shall be applied in accordance with the manufacturer’s instructions and buffed to a high gloss. Completely clean all carpet areas using a hot water extraction or steam method. Deep clean all chairs using a hot water extraction or steam method. Strip tile areas and reapply a tile sealer. Remove all foreign material form exterior of building using a pressure washer type device;

including cobwebs, nests, insect materials, and dirt. Disinfect/clean all areas of the buildings not routinely cleaned during the daily services.

Deep cleaning services are to be completed four times per year, but may be increased in frequency and billed to the hourly rate line item discussed below.

A separate line item should include an hourly rate for additional services as requested. Additional hourly rate may apply to ad hoc daily or deep cleanings throughout the project or increasing the frequency of normal cleanings at any given location.

Frequency may increase for certain buildings seasonally. For example, the visitor center sees increase use for school tours from

January – April and could require increased daily services as needed.

1.5 Period of Performance: The period of performance shall be one base year and four option years.

Base Year: July 2021- June 2021

Option Year One: July 2021- June 2021

Option Year Two: July 2021- June 2021

Option Year Three: July 2021- June 2021

Option Year Four: July 2021- June 2021

1.6 General Information

1.6.1 Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract.

1.6.2 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 Recognized Holidays: Contractor is required to work as determined by COR.

New Year’s Day Labor Day

Martin Luther King Jr.’s Birthday Columbus Day

President’s Day Veteran’s Day

Memorial Day Thanksgiving Day

Independence Day

1.6.4 Hours of Operation:

The contractor is responsible for conducting services between from 5:00 p.m. to 5:00 a.m. when the Government facilities are closed for business. Government employees will routinely be working past 5:00 PM during recreation season and through. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the

Contractor shall keep in mind that the stability and continuity of the workforce are essential. Timeframe the locations (seen below in 1.6.5) will be cleaned as follows:

Typical schedules for Lake Sonoma Project Headquarters/Maintenance Shop, Operational & Technical Support Office (OTSO), Coho Office are twice per week and the Lake Sonoma Visitor Center/ Lake Sonoma Upper Level of the Hatchery, will be 4 times per week. Specific days per week will be determined by the COR and may require seasonal changes in order meet an industry standard level of cleanliness. A sample typical schedule can be found below.

Lake Sonoma Project Headquarters/Maintenance Shop Sunday, Wednesday

Operations Technical Support Office Sunday, Wednesday

Sonoma Coho Office/trailer Sunday, Wednesday

Lake Sonoma Visitor Center/ Upper Level of hatchery Sunday, Thursday, Friday, Saturday

Deep Cleanings:

Lake Sonoma Project Headquarters/Maintenance Shop: 2

Operations Technical Support Office: 2

Sonoma Coho Office/trailer 2

Lake Sonoma Visitor Center/ Upper Level of hatchery: 12

1.6.5 Place of Performance:

The work to be performed under this contract will be performed at Lake Sonoma/ Warm Springs Dam Sonoma County, CA.

3333 Skaggs Springs Rd.

Geyserville, CA 95441

Locations at this address include:

Lake Sonoma Project Headquarters/Maintenance Shop (+/– 5,500 sq. ft.)

Lake Sonoma Visitor Center/ Upper Level of hatchery (+/- 14,000 sq. ft.)

Operations Technical Support Office (+/- 2,000 sq. ft.)

Sonoma Coho Office or trailer** (+/- 1,000 sq. ft.)

** The Coho office space is currently a mobile trailer while construction of the permanent office location is finished.

Cleaning services are expected to transition from the old office space to the new office space during the duration of this contract.

1.6.7 Security Requirements: Contractor personnel performing work under this contract must complete all AT OPSEC requirements per the district security office before any work is performed by the contractor and must maintain the appropriate level of security requirements for the life of the contract. The security requirements are in accordance with the attached

DD254.

1.6.7.2 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the

Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

1.6.7.2.1. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the

Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor.

In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.6.7.2.2. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.6.7.3 Lock Combinations: The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the

Contractor’s Quality Control Plan.

1.6.8 Special Qualifications: N/A

1.6.9 Post Award Conference/Periodic Progress Meetings: The Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the

Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.10 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies;

coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.11 Key Personnel: The follow personnel are considered key personnel by the government: The Contracting Officer (KO) and the Contracting Officers Representative (COR). The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract.

1.6.12 Identification of Contractor Employees and Vehicles: All contract personnel attending performing work at any of the work sites must be wearing a company uniform with a nametag and have a vehicle with signs that clearly mark their vehicle as a company vehicle. Contracted employees where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials.

They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.6.13 Contractor Travel: N/A

1.6.14 Other Direct Costs: N/A

1.6.15 Data Rights: N/A

1.6.16 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The

Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the

Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.17 Phase in/Phase Out Period: N/A.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government.

The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the

Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract

2.1.12. WORK WEEK. Sunday – Saturday as specified by COR.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative

AFARS Army Federal Acquisition Regulation Supplement

AR Army Regulation

CCE Contracting Center of Excellence

CFR Code of Federal Regulations

CONUS Continental United States (excludes Alaska and Hawaii)

COR Contracting Officer Representative

COTR Contracting Officer's Technical Representative

COTS Commercial-Off-the-Shelf

DA Department of the Army

DD250 Department of Defense Form 250 (Receiving Report)

DD254 Department of Defense Contract Security Requirement List

DFARS Defense Federal Acquisition Regulation Supplement

DMDC Defense Manpower Data Center

DOD Department of Defense

FAR Federal Acquisition Regulation

HIPAA Health Insurance Portability and Accountability Act of 1996

KO Contracting Officer

OCI Organizational Conflict of Interest

OCONUS Outside Continental United States (includes Alaska and Hawaii)

ODC Other Direct Costs

PIPO Phase In/Phase Out

POC Point of Contact

PRS Performance Requirements Summary

PWS Performance Work Statement

QA Quality Assurance

QAP Quality Assurance Program

QASP Quality Assurance Surveillance Plan

QC Quality Control

QCP Quality Control Program

TE Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: N/A

3.2 Facilities: Designated storage closets for cleaning supplies and materials labelled as contractor property.

3.3 Utilities: The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

3.4 Equipment: N/A

3.5 Materials: N/A

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities, and services required to perform work under this contract see section 1.

4.2 Secret Facility Clearance: N/A.

4.3. Materials: The contractor shall furnish all supplies, materials, and equipment necessary for the performance of the work of this contract unless otherwise specified herein. These supplies and materials shall be of a quality to meet or exceed the applicable federal specifications as listed below.

Products Federal Specifications

Remover, Floor Polish (Resin-type and Wax) P-R-1760 Detergent, General Purpose, Liquid

(Heavy Duty) P-D-223C Detergent, General Purpose, P-D-220D

Finish, Floor, Water- Emulsion, P-F-00430C (1) (For use on light colored floors)

Wax, Floor, Water Emulsion P-W- 155C & Int. Amd 1 Wax, General Purpose, Solvent type P-W-

158E Polish, Metal P-P-556D(1) Scouring Powder P-S-311F

Cleaning Solution, Porcelain and Ceramic Tile P-C- 1891 & Int. Amd 1 Cleaning Compound, Toilet Bowl P- C-447C

Sanitizer, Detergent, General Purpose A-A-1442 (Quaternary Ammonium Compound)

Glass Cleaner, Liquid (Concentrated and P-G-406D (Ready to Use)

Ammonium Hydroxide, Technical O-A-451F(1) Dust Mop Treating Compound P-D-

800C & Int. Amd 1 Cleaning Compound, Type III P-C-1632B & Int. Amd 1

4.4. Equipment: No Government equipment is furnished.

PART 5

SPECIFIC TASKS

5.1 Specific Tasks: Moved to Section 1.4

5.2. Task Heading: N/A

5.3. CONTRACTOR MANAGEMENT REPORTING (CMR): N/A

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures. (See AR 25-2, AR 530-1.)

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment/Technical Exhibit List:

7.1. Attachment 1/Technical Exhibit 1 – Performance Requirements Summary: See attached

TECHNICAL EXHIBIT 1

Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective

Standard Performance Threshold

Method of

Surveillance

PRS # 1.

Basic Cleaning

Services

Floors, baseboards, corners and wall edges are free of dirt, dust and debris. Trash is empty;

Plastic liners are in good condition. Trash containers are free of odor and visible dirt.

Trash is emptied into outdoor trash collection container. Glass and mirrors have no traces of film, dirt, smudges, or water. Drinking fountains, wall switches, and door handles are disinfected and free of streaks, stains, spots, smudges, scuffs and other foreign matter.

Carpets and floors are free of dirt, debris, litter and other foreign matter. Dust is not visible.

2 complaints per month Random Sampling

PRS # 2

Bi-annual and

Quarterly cleaning services

Bi-annual and quarterly services listed for buildings should be completed in the same month as requested. Windows and screens should clean and be free of streaks, stains, spots, smudges.

Service must past inspection following service. If inspection fails, corrective actions must take place by the following month at no charge.

100% Inspections

PRS #3

Employee

Conduct

Employees wear uniforms and maintain a professional appearance and presence while on project.

Including wearing uniforms, driving marked vehicles, and performing all tasks safely around project

0 complaints per month Random Sampling