JA FY24 ChangeGear PCD 236 Redacted_.pdf

CUI Source Selection Sensitive Information-See FAR 2.101 and 3.104

CUI March 2023 Page 1 of 5

Control Number: 2024-02

Justification Review Document

Description of Acquisition: DCMA Information Technology Directorate (IT) requires ongoing maintenance, support & upgrades for the following ChangeGear Service Management (ITSM) software products used for Incident and Service request by DCMAIT-F, Field Services Global Service Desk, DAI, and Intake process. 200 concurrent licenses, 20 named licenses, Configuration Management Database (CMDB), Service Catalog, and 3 custom process modules.

Statutory Authority: 10 U.S.C. 3204 as implemented by FAR 6.302-1(b)(2), the existence of limited rights in data make the supplies and services available from only one source.

Estimated Contract Amount: Base Year: $222,300.00

Option Year One: $223,180.00 Option Year Two: $234,300.00

Overall Total Contract Amount: $679,780.00.

Period of Performance: September 1, 2024 – August 31, 2027

HILL.TIFFANY.YVETT Digitally signed by Prepared By:

Contract Specialist or KO E.1088490424 Date: 2024.06.06 11:28:37 -04'00'

Tiffany Y. Hill (Signature and Date)

Controlled by: DCMA Controlled by: DCMA-AQPW CUI Category: PROCURE, PROPIN Limited Dissemination Control: FED ONLY POC: DCMA Procurement Center; dcma.gregg-adams.hq.mbx.procurement-center@mail.mil mailto:adams.hq.mbx.procurement-center@mail.mil

Page 2 of

Required Review Signatures: The below have reviewed this J&A and find the justification adequate to support other than full and open competition.

1. 1. Procurement Center Director:

FANIEL.DEWEY.R.111021044

Digitally signed by

FANIEL.DEWEY.R.1110210449

Date: 2024.06.11 07:58:16 -04'00'

Dewey Faniel Date

2. DCMA Software License Compliance Manager: Erin K. Finkes Date

3. 2. Legal Counsel:

>$500k Michael E. Sainsbury Date

Policy Procurement Analyst: Lee Tomberlin Date

FINKES.ERIN.K.1093304175 Digitally signed by FINKES.ERIN.K.1093304175 Date: 2024.06.11 09:13:10 -04'00'

SAINSBURY.MICHAEL.EDWARD.101 Digitally signed by

2941109

SAINSBURY.MICHAEL.EDWARD.1012941109

Date: 2024.06.06 13:10:05 -04'00'

TOMBERLIN.DAISY.LEE.1239531691 Digitally signed by TOMBERLIN.DAISY.LEE.1239531691 Date: 2024.06.06 10:46:54 -04'00'

Page 3 of

Justification and Approval (J&A)

For Other Than Full and Open Competition

1. Contracting Office: Defense Contract Management Agency (DCMA), Procurement

Center, Fort Gregg-Adams, Virginia.

2. Type of Contract Action: This is a follow-on requirement to provide maintenance support and upgrades for DCMA-owned SunView ChangeGear licenses. The action will be a firm-fixed priced purchase order (PO). The PO will use current year (FY24) O&M funds.

3. Description of Supplies/Services: DCMA has a requirement for IT Service Management (ITSM) that meets the following requirements: (1) provide maintenance of and version/patch updates to software components to ensure compliance with all security directives; (2) provide support in case of failure of function resulting in the inability to utilize the software for its intended purpose of providing a ticketing system.

ITEM #

MFG PART NUMBER

DESCRIPTION – BASE PERIOD

QTY

UNIT OF

ISSUE

0001 200 Change Gear Concurrent User licenses Subscription includes 12 months of unlimited break/fix technical support, access to

MySun View portal and assigned Account Manager (non-technical), plus access to product upgrades for all major & minor releases. Also includes services & support upgrade assistance to migrate to version 8.5. SunView will provide remote upgrade assistance to move to current production version. CMDB, Service Catalog and Custom modules are included with user pricing.

1 Year

20 Change Gear Named User licenses

Year

0003 Professional Services Days Professional Services available for data migration, customizations, testing, etc.

during upgrades

5 Days

200 Change Gear Concurrent

User licenses Subscription includes 12 months of unlimited break/fix technical support, access to MySun View portal and assigned Account Manager (non-technical), plus access to product upgrades for all major & minor releases. Also includes services & support upgrade assistance to migrate to version 8.5. SunView will provide remote upgrade assistance to move to current production version. CMDB, Service Catalog and Custom modules are included with user pricing

1 Year

1002 20 Change Gear Named User licenses

1 Year

2001 200 Change Gear Concurrent

User licenses

Subscription includes 12 months of unlimited break/fix technical support, access to MySun View portal and assigned Account Manager (non-technical), plus access to product upgrades for all major & minor releases. Also includes services & support upgrade assistance to migrate to version 8.5. SunView will provide remote upgrade assistance to move to current production version. CMDB, Service Catalog and Custom modules are included with user pricing

1 Year

2002 20 Change Gear Named User licenses

1 Year

Period of Performance:

Base Year: Sept 1, 2024 – Aug 31, 2025, $222,300.00 Option Year One: Sept 1, 2025 – Aug 31, 2026, $223,180.00 Option Year Two: Sept 1, 2026 – Aug 31, 2027, $234,300.00

Page 4 of

4. Authority Cited: 10 U.S.C. 3204, as implemented by FAR 6.302-1(b)(2), the existence of limited rights in data make the supplies and services available from only one source.

5. Reason for Authority Cited: DCMA owns and manages SunView ChangeGear products. SunView products are proprietary and require SunView maintenance support and upgrades to be purchased directly from SunView. The SunView ChangeGear software product contains the entire database of all DCMA Incident, Service, Change, and Configuration records. DISA was unable to transition DCMAIT Field Services before the end of the current contract due to COVID-19 related delays. Therefore, it is prudent to continue software support with the current vendor to ensure continuity of service. It is not advantageous to re-compete this product prior to the planned transition to DISA commodity service as the expense and operational disruption of transitioning to a new product would significantly outweigh any benefit to the government of re-competing this requirement.

6. Efforts to Obtain Competition: No software brand other than SunView ChangeGear can satisfy this requirement because SunView is the publisher of this software, and they hold and maintain the proprietary data rights to it. SunView certifies and authorizes itself to be the sole provider of the annual maintenance and support for DCMA and to perform professional services under its proprietary software.

7. Fair and Reasonable Cost Determination: Pricing will be determined fair and reasonable based on price analysis techniques identified in FAR 13.106-3(a)(2)(ii) comparison of the proposed price with prices found reasonable on previous purchases;

and (vi) comparison to an independent Government estimate.

8. Market Research Conducted: Market research was conducted with AbilityOne, DoD

ESI and NASA SEWP with no results. The version of ChangeGear software DCMA uses is not available from any other source other than SunView Software Inc. Sunview is the publisher of the ChangeGear software. They have provided a sole source letter attesting that ChangeGear software is a proprietary software system, and the software licenses are proprietary.

9. Other Supporting Facts: If maintenance is not renewed, significant risk would be accepted by the agency running software that could have known security vulnerabilities with no support mechanism for system failures. SunView is the owner and publisher of this software and its proprietary maintenance support.

DCMA is planning to transition to a DISA hosted ticketing system as part of the 4th Estate IT reforms. This effort was delayed due to COVID-19. Procuring a different ticketing system in the interim that provides the same capabilities of ChangeGear would require labor to design, build, test, migrate data, and train users. Therefore, it would not be advantageous to the government to incur the costs of implementing a new system at this time.

Page 5 of

10. Sources: The letter from SunView Software Inc., a small, disadvantaged business vendor of Tampa, Florida establishes that they are the only authorized source to sell the ChangeGear proprietary maintenance support for their suite of products.

11. Actions Taken to Remove Barriers: DCMA has a current baseline of ChangeGear software licenses that require support, and this software has been specifically integrated into the already established architecture. If SunView elects to surrender their legal ownership, copyright, and/or intellectual property software rights and move toward providing an open source solution for the product support being procured, then DCMA will seek a competitive acquisition approach. Regardless, the Government will continue to search the marketplace to determine if alternative software solutions exist. If similar requirements arise, every effort will be made to compete it to the maximum extent practicable.

Justification Approval

Based on the foregoing information, I hereby approve the procurement of the ChangeGear Software maintenance requirement on an other-than-full and open competition basis, pursuant to the authority of FAR 6.302-1(b)(2); if funds are available or will be available and that the services and products herein described have been authorized for acquisition.

Digitally signed by

WILKINSON.CAROL.A.114 APPROVED: ROL.A.1149138 9138583

583 Date: 2024.06.11 11:10:52 -04'00'

Carol Wilkinson Contracting Officer

Technical/Requirements Certification

I certify that the supporting data under my cognizance, which are included within this justification, are accurate and complete to the best of my knowledge and belief.

BROOKS.MERLIN.

1226753040 Merlin Brooks – RO

Digitally signed by

BROOKS.MERLIN.1226753040

Date: 2024.06.11 09:39:57 -04'00'

Team Chief, DCMAIT-FAS

WILKINSON.CA