JA 36C10B25Q0499_Redacted.pdf

SAP BOE Crystal Reports - Ann Arbor CONTROL NUMBER VA-25-00094609 safety event data, which is essential for timely and effective Veteran safety monitoring and reporting.

SAP BOE is required for functioning the Patient Safety Information System, SPOT, Alerts and Recalls, and Patient Safety Assessment Tool web applications. The continued and proper functioning of NCPS applications are foundational and fundamental to the core functions of NCPS and our ability to carry out Congressionally mandated safety programs and provide oversight over patient safety in the VHA. These integrated systems inform decisions and policies that directly impact Veteran care and are crucial for identifying medical devices failures, medication risks and suicide risks, that if not identified, could cause direct harm to Veterans. Additionally, these systems support patient safety staff, clinicians, quality managers, oversight offices and researchers, providing them with critical information to improve patient care and safety practices.

A new solution is being sought jointly through the Department of Defense and VA, and testing is estimated to begin in FY 2026. Therefore, the current solution must be maintained for front line staff to keep the reports flowing until the new solution is ready to launch. The integration of a new application to perform with the same functionality as SAP BOE Crystal Reports would require additional personnel and hundreds of hours to integrate and adapt the current system, resulting in a contract lapse that would impact patient safety throughout VA. Failure to provide software maintenance and support of SAP BOE Crystal Report applications will inhibit real-time review, categorization and analysis of Veteran safety data. As a result, more than 50% of the NCPS applications and would no longer function. This would negatively evaluate, and develop mitigations to enterprise level safety concerns impacting facilities across VHA.

6. Efforts to Obtain Competition: Market research was conducted, details of which are in Section 8 of this justification. This effort did not yield any additional sources that can representative determined that limited competition is available among resellers for brand name SAP BOE Crystal Reports software maintenance and support. In accordance with FAR 16.505(a)(4)(iii)(A)(1), this justification will be provided with the solicitation to all appropriate NASA SEWP V GWAC holders. Furthermore, in accordance with FAR 5.301, 16.505(b)(2)(ii)(D), and 16.505(a)(4)(iii), the award notice for this action will be synopsized on the Contract Opportunities website and this justification will be made publicly available within 14 days of award.

7. Actions to Increase Competition: The Government will continue to conduct market research to ascertain if there are changes in the market place that would enable future actions to be competed.

8. Market Research:

for an alternative to brand name SAP BOE Crystal Reports software maintenance and

SAP BOE Crystal Reports - Ann Arbor CONTROL NUMBER VA-25-00094609 support in March 2025. The market research concluded that although there are similar applications that could provide the software, SAP BOE Crystal Reports is the only solution for providing SPOT with its continued functionality. Top alternatives such as Tableau and Microsoft Power BI would involve recreating hundreds of reports and would require altering all NCPS applications to employ newly generated reports. These estimates would include an OIT team of at least two (2) to three (3) full time employees for three (3) to four (4) months with an additional two (2) to four (4) months for testing and re-publishing reports to the Patient Safety Information System located at NCPS in Ann Arbor, MI. VA Subject Matter Experts regularly review industry trade publications and conduct internet research to ascertain if any other brand name software is available.

experts have determined that only brand name SAP BOE Crystal Reports software maintenance and support

Additional market research was conducted in July 2025 by the Contract Specialist utilizing the NASA SEWP Provider Lookup tool to determine whether the brand name SAP is available from NASA SEWP V GWAC holders. It was determined that there are fifteen Service-Disabled Veteran-Owned Small Business GWAC holders in Group B, C and D of SAP services. As such, limited competition is anticipated.

9. Other Facts: N/A