J3 - Past Performance Questionnaire - PPQ - (pp. 2).docx
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- Solicitation number
- 030ADV26R0004
- Issued by
-
Library of Congress
About this file
This document is a Past Performance Questionnaire (PPQ) for a Library of Congress contract related to the National Library Service for the Blind and Print Disabled (NLS) Business Study. The PPQ is designed to evaluate a contractor's performance across ten key areas, including overall contract management, product/service quality, project effectiveness, timeliness, reporting, personnel competence, communication, and cost performance. The questionnaire uses a rating scale from Outstanding to Unsatisfactory, with specific definitions for each performance level.
The PPQ is part of a solicitation (030ADV26R0004) seeking contractor support to help NLS research a significant business model transformation. The Library of Congress is seeking assistance in exploring potential strategic changes for their national library program, which provides braille and recorded materials to individuals with print disabilities. The deadline for completing and returning the questionnaire is noon (12:00 PM Eastern) on September 29, 2025, with responses to be emailed to Colleen Daly and Jennifer Zwahlen. The evaluation aims to gather comprehensive insights into the contractor's past performance to determine their suitability for providing business consulting services to the National Library Service.
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Text version
Attachment J3 -- 030ADV26R0004
PAST PERFORMANCE QUESTIONNAIRE
The purpose of this questionnaire is to gather information on the contractor named below to determine their suitability to provide services for the Library of Congress (Library). Your prompt completion of this questionnaire is sincerely appreciated as it is critical to the completion of the proposal evaluation process.
Contractor: [Name of Contractor]
1. Please complete this questionnaire based on the following guidance:
a) Handwritten responses are acceptable.
b) Using the ratings below, please assess the contractor’s performance on the project identified in the email. The assessment should reflect only performance for which the contractor is/was responsible. The following is a definition of the rating levels:
| RATING |
| DEFINITION |
| Outstanding |
| Performance meets contractual requirements and exceeds many requirements to the Government's benefit. The element being assessed was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective. |
| Good |
| Performance meets contractual requirements and exceeds some requirements to the Government's benefit. The element being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were effective. |
| Satisfactory |
| Performance meets contractual requirements. The element being assessed contains some minor problems for which corrective actions taken by the contractor were satisfactory. |
| Marginal |
| Performance does not meet some contractual requirements. The element being assessed reflects a serious problem for which the contractor did not/has not yet identified corrective actions. |
| Unsatisfactory |
| Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The element being assessed contains a serious problem(s) for which the contractor's corrective actions were ineffective. |
2. Please provide narrative explanations for any Marginal, Unsatisfactory or N/A ratings and supplement your evaluation of the contractor’s performance with judgement of others in your organization.
3. The Contractor submitted a proposal to the Library for the provision of business consulting services. Past performance is of considerable importance to this acquisition. Therefore, input from current or previous customers of the contractor is very important.
We greatly appreciate you taking the time to complete this form. Please provide an honest assessment and return via email to Colleen Daly at cdaly@loc.gov with a copy to Jennifer Zwahlen at jzwa@loc.gov no later than noon (12:00 PM – Eastern) September 29, 2025.
GENERAL INFORMATION
Please provide the following information for your company:
Name:
Point of Contact Name and Title:
Telephone Number.
Contract Number if applicable:
Contract Type:
Period of Performance:
Approximate dollar value for the contract:
Contract Description:
QUESTIONS
The following correspond with the following descriptive values provided on the questionnaire cover page:
| O |
| G |
| S |
| M |
| U |
| N/A |
| Outstanding |
| Good |
| Satisfactory |
| Marginal |
| Unsatisfactory |
| Not Applicable |
| O |
| G |
| S |
| M |
| U |
| NA |
1. How would you rate the overall management of the contract?
2. How would you rate the quality of the products and services provided by the contractor?
3. How effective was the contractor in managing all phases the project?
4. How would you rate the Contractor’s timeliness and compliance with the project schedule?
5. How timely was the contractor in submitting required reports?
6. How would you rate the Quality/effectiveness of sub-contracted efforts? (If applicable)
7. How competent were key personnel and personnel provided for the project?
8. How well did key personnel communicate with Government/company personnel?
9. How would you rate the contractor’s ability to perform the services within contract costs?
10. Were any major contract requirements been terminated or rescheduled as a result of the contractor’s inability to perform? If yes, please explain.
Comments:
4/14/17 09/12/2022 1
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