J-5 Customer Satisfaction Survey.pdf
PDF 98 KB Posted
- Attached to
- Request for Offers: Stair Pressurization System Inspections and Testing at FAA fFacilities in Alaska
- Solicitation number
- 697DCK-26-R-00021
About this file
This is a Customer Satisfaction Survey (CSS) form associated with Federal Aviation Administration solicitation number 697DCK-26-R000021. The survey is designed to be completed by past customers of contractors bidding on the referenced FAA solicitation, not by the bidding company itself.
The survey requests identification information including the company submitting the proposal, the company completing the survey, the person completing it, the past performance contract number being referenced, types of services provided, and annual contract cost. Respondents rate contractor performance across four key areas using a five-point scale (Excellent through Unacceptable): timeliness of service completion (weekly, bi-weekly, monthly, quarterly, and annual deliverables); responsiveness to needs, requests, and complaints; problem-solving capabilities and follow-up of operations management; and overall satisfaction with service performance. Each rating category includes space for detailed comments. The completed survey must be submitted directly to FAA Acquisitions via email to Angela.Furukawa@faa.gov. A critical submission requirement specifies that surveys received directly from the bidding company will not be accepted.
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Other files
| File | Type | Posted |
|---|---|---|
| J-4 Contractor Staffing Access Questionnaire.pdf | ||
| J-2 Section B Breakdown Schedule.xlsx | XLSX spreadsheet | |
| J-1 SOW 2026-stair pressurization.pdf | ||
| 697DCK-26-R-00021-05-28-26.pdf | ||
| J-3 WD 2015-5681 Rev26-03.30.2026.pdf |
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Text version
Customer Satisfaction Survey (CSS) Solicitation Number: 697DCK-26-R000021
Company Submitting Proposal: __________________________________________________________________________________
Name of Company Completing Survey: ___________________________________________________________________________
Name of Person Completing Survey: _____________________________________________________________________________
Past Performance Contract # Referenced for Survey: _________________________________________________________________
Types of Services Provided under Contract: ________________________________________________________________________
Annual Cost of Contract: _______________________________________________________________________________________
I hereby submit the following ratings on behalf of the company named above as they submit a proposal in accordance with the Federal Aviation Administration solicitation listed above.
Signature of Person Completing Survey: _________________________________________ Date: __________________________
Are all services (weekly, bi-weekly, monthly, quarterly, and annually) completed in a timely manner?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How quickly does this Contractor respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the problem-solving capabilities and follow-up of this Contractor’s Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
Please rate your current level of satisfaction with the overall service performance provided by this Contractor.
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
Thank you for completing this survey.
Please email the survey to the FAA Contracting Officer Angela.Furukawa@faa.gov.
The Company providing the ratings must submit this survey directly to FAA Acquisitions.
Any survey received directly from the Company bidding on the solicitation referenced will not be accepted.
File details come from the government source that posted it. Updated .