J-4 Customer Satisfaction Survey.pdf
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- Solicitation number
- 697DCK-23-R-00048
About this file
This document contains a customer satisfaction survey solicitation for landscaping services at FAA locations in Miami and Fort Lauderdale, Florida. The solicitation requests past performance information and ratings on a contractor's timely completion of services, responsiveness, problem solving capabilities, and overall service performance. Responses should be emailed to two contracting officials at the FAA by the customer, not the bidding company. The related federal contract opportunity is for landscaping services and is identified as solicitation number 697DCK-23-R-00048 from the Department of Transportation Federal Aviation Administration Southwestern Region.
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Customer Satisfaction Survey Solicitation # 697DCK-23-R-00048
Please submit this Survey via email to the Contracting Specialist or Contracting Officer at this email address:Darnell.A-CTR.Shelton@faa.gov and christopher.bartels@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
1. Name of Company Submitting Proposal____________________________________________
2. Name of Company Providing Survey_______________________________________________
3. Past Performance Contract# referenced for this Survey:______________________________
4. Type of Services Provided:
5. ANNUAL Dollar Amount of the above-referenced Contract___________________________
Name of the Persons (Customer) Submitting this Survey_____________________________________
I hereby submit the following rating on behalf of the company name above as they submit a proposal on the Federal Aviation Administration solicitation named above.
Signature of the Customer_________________________________ Date________________________
Customer Satisfaction Survey Solicitation # 697DCK-23-R-00223
1. Are all services (weekly, bi-weekly, monthly, quarterly and annually) completed and done in a timely manner?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
2. How quickly does this contractor respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
3. How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
4. Please rate your current level of satisfaction with the overall service performance of this contractor:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
Please submit this Survey via email to the Contracting Specialist or Contracting Officer at this email address: Darnell.A-CTR.Shelton@faa.gov and christopher.bartels@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
File details come from the government source that posted it. Updated .