J-3 Customer Satisfaction Survey.pdf
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- Solicitation number
- 697DCK-24-R-00193
About this file
This document contains a customer satisfaction survey solicitation and information about an associated grounds maintenance contract opportunity. The customer satisfaction survey solicitation requests past performance ratings on a contractor by February 27, 2024. It provides a four-question survey to evaluate timeliness, responsiveness, problem-solving and overall satisfaction. The related grounds maintenance opportunity is a firm-fixed-price small business set-aside to provide landscape and grounds services at a Federal Aviation Administration facility in Oberlin, Ohio from April through October 2024, with an original base period and four option years. Key dates include a February 12th registration deadline for an upcoming site visit, the February 15th site visit, a February 16th question deadline and a February 27th solicitation closing date.
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Customer Satisfaction Survey Solicitation # 697DCK-24-R-00193
Please submit this Survey via email by February 27, 2024 at 10:00AM Eastern to the Contracting Officer at this email address: Melinda.Davis@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
1. Name of Company Submitting Proposal____________________________________________
2. Name of Company Providing Survey_______________________________________________
3. Past Performance Contract# referenced for this Survey:______________________________
4. Type of Services Provided:
5. ANNUAL Dollar Amount of the above-referenced Contract___________________________
Name of the Persons (Customer) Submitting this Survey_____________________________________
I hereby submit the following rating on behalf of the company name above as they submit a proposal on the Federal Aviation Administration solicitation named above.
Signature of the Customer_________________________________ Date________________________
Melinda Davis Highlight
Customer Satisfaction Survey Solicitation # 697DCK-24-R-00193
1. Are all services (weekly, bi-weekly, monthly, quarterly and annually) completed and done in a timely manner?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
2. How quickly does this contractor respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
3. How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
4. Please rate your current level of satisfaction with the overall service performance of this contractor:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
Please submit this Survey via email by February 27, 2024 at 10:00AM to the Contracting Officer at this email address: Melinda.Davis@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
Melinda Davis Highlight
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