J-3 Customer Satisfaction Survey.pdf

Customer Satisfaction Survey Solicitation # 697DCK-23-R-00223

Please submit this Survey via email to the Contracting Specialist or Contracting Officer at this email address:Darnell.A-CTR.Shelton@faa.gov and christopher.bartels@faa.gov

The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.

1. Name of Company Submitting Proposal____________________________________________

2. Name of Company Providing Survey_______________________________________________

3. Past Performance Contract# referenced for this Survey:______________________________

4. Type of Services Provided:

5. ANNUAL Dollar Amount of the above-referenced Contract___________________________

Name of the Persons (Customer) Submitting this Survey_____________________________________

I hereby submit the following rating on behalf of the company name above as they submit a proposal on the Federal Aviation Administration solicitation named above.

Signature of the Customer_________________________________ Date________________________

Customer Satisfaction Survey Solicitation # 697DCK-23-R-00223

1. Are all services (weekly, bi-weekly, monthly, quarterly and annually) completed and done in a timely manner?

_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)

Comments:

2. How quickly does this contractor respond to your needs, requests, or complaints?

_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)

Comments:

3. How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?

_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)

Comments:

4. Please rate your current level of satisfaction with the overall service performance of this contractor:

_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)

Comments:

Please submit this Survey via email to the Contracting Specialist or Contracting Officer at this email address: Darnell.A-CTR.Shelton@faa.gov and christopher.bartels@faa.gov

The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.