J-3 - Customer Satisfaction Survey - 697DCK-24-R-00154.pdf
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- Attached to
- Weed Control Services for FAA Denver Airport Group Facilities at Denver International Airport
- Solicitation number
- 697DCK-24-R-00154
About this file
This solicitation is for weed control services at Federal Aviation Administration facilities at Denver International Airport. The services include weed control as specified in the statement of work. The solicitation is set aside for small businesses under NAICS code 561730 for landscaping services. A site visit will be held on February 8, 2024, with questions due by February 15, 2024. Responses are due by March 7, 2024. The contract type will be firm-fixed price awarded by the FAA Southwestern Region. Offerors should submit all communication to Karen McIvor, contract administrator, by email only with the solicitation number referenced. Late submissions will not be accepted.
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Text version
Customer Satisfaction Survey
697DCK-24-R-00154
Date:__________________
________________________ (Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of the evaluation process requires information on the firm’s past performance.
Your input is important to us and responses are required by Thursday, March 7, 2024, by 5:00pm MT for inclusion of this evaluation. Your assistance is greatly appreciated.
Please rate your current level of satisfaction with the overall service performance:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How quickly do we respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the problem solving capabilities and follow-up of our Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the performance of our on-site employees providing various services for your facility?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
Organization Name:_______________________________________________ Date:________________________
Contact:________________________________________________________
Phone #:________________________________________________________
Thank you for completing this survey.
THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND
EMAILED DIRECTLY BY THE CUSTOMER REFERENCE TO:
karen.ctr.mcivor@faa.gov
File details come from the government source that posted it. Updated .