J-3 - Customer Satisfaction Survey - 697DCK-24-R-00083.pdf
PDF 371 KB Posted
- Solicitation number
- 697DCK-24-R-00083
About this file
This document contains a customer satisfaction survey for a pest control services contractor bidding on solicitation number 697DCK-24-R-00083 from the Federal Aviation Administration. The survey asks customers to rate the contractor's overall service performance, response time to needs and complaints, problem solving and follow up from operations management, and performance of on-site employees. Ratings are on a scale of excellent to unacceptable. Space for comments is provided after each question. The customer reference is to complete the survey and email it directly to the FAA contact by the stated deadline for inclusion in the evaluation of the contractor's past performance for the solicitation. The solicitation seeks pest control services at multiple FAA facilities at Denver Airport.
View the file
Other files
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
Customer Satisfaction Survey
697DCK-24-R-00083
Date:___________
________________________ (Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of the evaluation process requires information on the firm’s past performance.
Your input is important to us and responses are required by _________________ (date & time) for inclusion of this evaluation. Your assistance is greatly appreciated.
Please rate your current level of satisfaction with the overall service performance:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How quickly do we respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the problem solving capabilities and follow-up of our Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the performance of our on-site employees providing various services for your facility?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
Organization Name:_______________________________________________ Date:________________________
Contact:________________________________________________________
Phone #:________________________________________________________
Thank you for completing this survey.
THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND
EMAILED DIRECTLY BY THE CUSTOMER REFERENCE TO:
karen.ctr.mcivor@faa.gov
File details come from the government source that posted it. Updated .