J-3 697DCK-25-R-00014 Customer Satisfaction Survey.pdf
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- Solicitation number
- 697DCK-25-R-00014
About this file
This is a Customer Satisfaction Survey form for FAA solicitation #697DCK-25-R-00014 related to Jacksonville District Consolidated Grounds Maintenance Services. The survey must be completed by a third-party company providing past performance reference for a bidding contractor and submitted directly to the FAA Contracting Team at specified email addresses by the proposal due date of February 20, 2025 at 1300 PM EST.
The survey collects information about the contractor's past performance including contract number, type of services provided, and annual dollar amount. It uses a 5-point rating scale (Excellent to Unacceptable) to evaluate four key areas: timeliness of service completion, responsiveness to needs/requests/complaints, problem-solving capabilities and follow-up of Operations Management, and overall service performance satisfaction. The form emphasizes that surveys received directly from companies bidding on the proposal will not be accepted - they must come from the reference company providing the ratings.
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Other files
| File | Type | Posted |
|---|---|---|
| 697DCK-25-R-00014 Amendment 0001.pdf | ||
| WD 2015-4533.pdf | ||
| 697DCK-25-R-00014 SIR 01.24.25.pdf | ||
| WD 2015-4539.pdf | ||
| WD 2015-4569.pdf | ||
| WD 2015-4553.pdf | ||
| J-1 697DCK-25-R-00014 STATEMENT OF WORK.pdf | ||
| WD 2015-4579.pdf | ||
| J-2 697DCK-25-R-00014 Proposal Pricing Sheet.xlsx | XLSX spreadsheet | |
| WD 2015-4537.pdf | ||
| WD 2015-4577.pdf | ||
| WD 2015-4561.pdf | ||
| J-4 697DCK-25-R-00014 Contractor Staffing Access Questionnaire.pdf |
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Text version
Customer Satisfaction Survey Solicitation # 697DCK-25-R-00014
Please submit this Survey via email by offer due date and time to the Contracting Team at:
Matina.L.Jackson@faa.gov and Patricia.Mogck@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
1. Name of Company Submitting Proposal____________________________________________
2. Name of Company Providing Survey_______________________________________________
3. Past Performance Contract# referenced for this Survey:______________________________
4. Type of Services Provided:
5. ANNUAL Dollar Amount of the above-referenced Contract___________________________
Name of the Persons (Customer) Submitting this Survey_____________________________________
I hereby submit the following rating on behalf of the company name above as they submit a proposal on the Federal Aviation Administration solicitation named above.
Signature of the Customer_________________________________ Date________________________
Customer Satisfaction Survey Solicitation # 697DCK-25-R-00014
1. Are all services (weekly, bi-weekly, monthly, quarterly and annually) completed and done in a timely manner?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
2. How quickly does this contractor respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
3. How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
4. Please rate your current level of satisfaction with the overall service performance of this contractor:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
Please submit this Survey via email by offer due date and time to the Contracting Team at:
Matina.L.Jackson@faa.gov and Patricia.Mogck@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
File details come from the government source that posted it. Updated .