J-1 SOW Boise FSOD Janitorial and Lvl 2 04-26-22.pdf

Scope of Work:

GENERAL

The scope of work under the proposed contract must be that the contractor furnishes all personnel, equipment, material, supplies and supervision to provide complete janitorial service at the Flight Standards District Office (FSDO), located in Boise, Idaho. The address is provided below:

Flight Standards District Office 3295 Elder Street Airport Plaza, Suite # 350 Boise, ID 83705‐4712 208‐387‐4000

BUILDING AND GROUNDS DATA

a) The FSDO Building consists of a total of approximately 5,000 square feet of floor space.

The FSDO is a single level consisting of a reception area, 5 hard walled offices, 19 inspector cubicles, 2 storage areas, 1 conference room, and a kitchen area. The LAN room will be maintained by the LAN Administrator.

b) The majority of the office space is carpeted, the kitchen is vinyl floor covering.

c) The FSDO Office is located on the 3rd floor of the Airport Plaza Building. All common area stairwells, hallways and restroom area cleaning are the responsibility of Colliers International.

HOURS OF OPERATION

a. The facility is in operation five days per week, Monday through Friday, excluding Federal Holidays. The Contractor must perform janitorial services between the hours of 8:00 AM and 04:30 PM. The service schedule must be coordinated with the Contracting Officer’s Representative (COR) unless specified otherwise.

b. Holidays observed by Government employees during the term of this contract are as follows: New Year’s Day, Martin Luther King’s Birthday, President’s Day, Memorial Day, Fourth of July, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving Day, Christmas Day, and Juneteenth. If the holiday falls on a Saturday, it is observed on Friday. If the holiday falls on Sunday, it is observed on Monday.

CONTRACTOR PERSONNEL

Project Manager:

a) The Contractor must provide a Project Manager/Supervisor who must be responsible for the performance of the work. The name of this person and an alternate(s), who must act for the contractor when the manager is absent, must be designated in writing to the Contracting Officer (CO) prior to contract start date. The manager and assistant manager must be knowledgeable and in complete control of the contract office files and records.

1) The project manager must have full authority to act for the contractor on all matters relating to daily functions of the contract.

2) The project manager or alternate must be available during normal duty hours to meet with COR to discuss immediate problems. The project manager or alternate must respond within 2 hours after notification. The Contractor must provide a telephone number of the project manager.

3) The project manager must be able to read, write, speak and understand the English language.

Contractor Employees:

b) Within 24 hours after contract award, the Contractor must submit to the COR, a list of names of his/her employees who will be working at this facility and required completed security clearance forms. List must include a supervisor’s name appointed by the Contractor. Thereafter, the Contractor must notify the COR of any additions and terminations with 24 hours of such action.

STANDARDS OF CONDUCT

a. The Contractor and his employees will be subject to all rules and regulations relative to entering and leaving the site. The selection, assignment, reassignment, transfer, supervision, management, and control of contractor employees in performance of this work statement must be the responsibility and prerogative of the contractor; however, the contractor must comply with the general intent and specific policies set forth in the performance work statement and in regulations of the FAA concerning conduct of employees as referenced herein. When the government directs, the Contractor must restrict the employment under the contract or remove from performance on the contract any person who is identified as a potential threat to the health, safety, security or operation of the described facilities.

b. All employees will be physically able to do their assigned work and must be free of communicable diseases.

c. Contractor’s employees will not disturb papers on desks, open desk drawers or cabinets.

Neglect of duties must not be condoned, sleeping on duty, unreasonable delay or failure to carry out assigned tasks, conducting personal affairs during duty hours, or using telephone for other than official business.

d. Contractor’s employees will report fires, hazardous conditions and items in need of repair, flickering or non‐operating lights, leaky faucets, toilet stoppage, etc.

e. Contractor will assure that specified rooms are locked after cleaning and keys returned to designated recipient.

f. Contractor will assure that all articles found by employees are given to the COTR.

g. Disorderly conduct, use of abusive or offensive language, quarrelling, intimidation by words, actions or fighting, participation in activities, which interfere with efficient Government operations, must not be condoned.

h. While on duty, employees must not possess, sell, consume or be under the influence of intoxicants, drugs or substances, which produce similar effects.

i. The Contractor must not employ any Federal employee as a contractor employee.

QUALITY CONTROL

The Contractor must establish and maintain a complete Quality Control Program to ensure the requirements of the contract are provided as specified. One (1) copy of the Contractor’s Quality Control Program must be provided to the Contracting Officer/COR not later than four (4) calendar days after contract award. An updated copy must be provided to the Contracting

Officer/COR on the contract start and as changes occur. The plan must include, but is not limited to the following:

a) A work scheduling system, based on the services indicated in the task and frequency charts for cleaning, and the indicated time frames shown in the remarks column. The schedule must show, by building and area, the day and shift when tasks will be accomplished. The Contractor must comply with the submitted schedules as approved the Contracting Officer/COR.

b) An inspection system, covering all the series listed on the Performance Requirements Summary must specify the areas to be inspected on either a scheduled or unscheduled basis, and how often inspections will be accomplished, and the title of the individual(s) who will perform the inspection.

c) The methods used for identifying and preventing deficiencies in the quality of services performed before the level of performance becomes unacceptable.

d) On‐site records of all inspections conducted by the Contractor, and necessary corrective actions taken, must be made available to the Government during of the term of the contract.

QUALITY ASSURANCE

The Government will monitor the Contractor’s performance under this contract using the quality assurance specified in the Quality Assurance Surveillance Plan (QASP).

Performance Evaluation Meetings: The Project Manager must meet with the Quality Assurance Employee (QAE) and/or COR.

PHYSICAL SECURITY

The Contractor must be responsible for safeguarding all Government property provided for in this contract. At the close of each work period, Government facilities, equipment, and materials must be secured.

KEY CONTROL – There are a LIMITED number of keys available. Since performance of work is expected to be done between 8:00 AM and 4:30 PM, as stated above under HOURS OF OPERATION, key assignment is not necessary.

a) Keys will be given to personnel approved by the COR. Final payment will be withheld until all keys have been returned as verified by the COR.

b) Keys issued to the Contractor by the Government must not be duplicated.

c) The Contractor must report the occurrence of a lost key to the COR not later than the next workday.

d) The Contractor may be required to reimburse the Government for replacement of locks or re‐keying as a result of Contractor loss of keys. In the event a master key is lost or duplicated, all locks and keys for that system must be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

CONSERVATION OF UTILITIES

The Contractor must be responsible for instructing employees in utilities conservation practices. The Contractor must be responsible for conserving utilities, which must include, but not necessarily be limited to:

a) Lights must be used only in areas where and at the time when work is actually being performed unless otherwise directed by the QAE /COR.

b) Mechanical equipment controls for heating, ventilation and air conditioning systems will not be adjusted by contract employees.

c) Water faucets or valves must be turned off after the required usage has been accomplished.

LOST AND FOUND PROPERTY

It is the responsibility of the Contractor to ensure that all articles of possible personal or monetary value, found by the Contractor’s employees, are turned in to the COR.

STORAGE AND SPACE

Space may be assigned to the Contractor by the COR for the storage of bulk supplies and the equipment which will be used in the performance of the work.

a) The Government will not be responsible for damage and/or loss to the Contractor’s stored supplies, materials, equipment or the personal belongings of the Contractor employees caused by fire, theft, accident, or otherwise.

b) Failure to keep any of the facilities described above in a clean and orderly condition, unsatisfactory to the COR, may result in the withdrawal for the privilege of using them.

COORDINATION with OTHER CONTRACTORS AND GOVERNMENT EMPLOYEES The Government may undertake or award other contracts for additional work. It is the responsibility of the Contractor to coordinate his efforts with other work going on in the area. If for any reason the Contractor is prohibited or substantially delayed from performing, the Contractor is to immediately notify the COR.

MATERIALS

The Contractor must furnish all supplies, materials, and equipment necessary for contract work, including but not limited to:

Cleaners Receptacles Detergents Light bulbs for exit signs Polishes Toilet paper, unscented Plain rags Toilet seat protective covers Hand soap (liquid) Plastic liners for trash containers Sanitary napkin receptacles Disinfectants Floor cleaner/wax Tile cleaner Dust control rags Paper towels (kitchen and break) Light bulbs Deodorants

EQUIPMENT AND TOOLS

The Contractor must furnish all equipment and tools necessary to properly perform the work defined in this contract.

a) All equipment must have bumpers and guards to prevent marking or scratching of fixtures, furnishing, or building surfaces.

b) All electrical equipment used by the Contractor must meet all safety requirements of this contract and must be UL approved. This equipment must operate using existing building circuits and must not be operated from critical power circuits. It must be the responsibility of the Contractor to prevent the operations or attempted operation of electrical equipment, or combination of equipment which require power exceeding the capacity of existing building circuits.

SAFETY PRECAUTIONS

The Contractor will instruct his/her employees of appropriate safety measures and will not permit them to place mops, brooms, machines and other equipment in traffic lanes or other locations in such a manner as to create safety hazards. Appropriate signs will be provided by the contractor to mark areas that are slippery due to cleaning or waxing operations.

COMBUSTIBLE MATERIALS

Rags, mops, brushes, waxes and other materials which contain a residue of animal, vegetable or mineral oils are subject to spontaneous combustion, will be disposed of outside the building in approved, tightly covered metal containers furnished by contractor.

SANITARY CONDITIONS

Dirty water and cleaning solutions will be disposed of in slop sinks or floor drains designated by the COR. Floors and fixtures in areas where water is obtained and disposed of will be kept clean, neat and sanitary at all times.

REDUCTION IN PAYMENT

a) Upon receipt of written notification by the CO regarding nonconformance of contractual services, the contractor will be given 24 hours to provide the required corrective action.

At the end of this period, the Government may have such work done by others, with cost(s) chargeable to the Contractor and deducted from his/her monthly payment.

b) Repeated failures to perform work as required by the specifications and contract documents may result in termination of the contract.

STATEMENT OF WORK

a. Gather and dispose of all waste paper.

b. Remove all waste paper, bottles, cups, and other refuse both loose and in FAA furnished waste containers by placing in contractor furnished plastic bags. These bags will be tied and removed from the premises and placed in a FAA furnished dumpster.

c. Contractor must ensure that all trash containers have plastic liners and that these liners are replaced as needed.

d. Contractor must collect all packing materials and empty shipping containers and place in a designated dumpster.

e. Wash wastebaskets as needed. Wastebaskets must be washed, dried and returned to original locations.

f. Low cleaning: All dust, lint, litter and dry soil must be removed from the horizontal and vertical surfaces of desks, chairs, stands, file cabinets, lockers and other types of office furniture and equipment; and from shelves, ledges, windowsills, handrails, door frames, doors, moldings; etc., to a line 7’0” from the top of the floor level. Cleaning of operational equipment must be coordinated in advance with operational personnel on duty. Cleaning products for various surfaces, and finishes must be approved by the COTR prior to use. Vacuuming of fabric covered furniture, draperies, and waxing and polishing of furniture is included in this requirement.

g. High cleaning: All dust, lint, litter and dry soil must be removed from all surfaces above 7’0” from the top of the floor surface, including piping and cable trays and their supports. Venetian blinds and cabinets, where installed, are included in this requirement.

h. Spot clean: smudges, fingerprints, marks, streaks, etc., must be removed from washable surfaces of walls, partitions, doors, picture glass, and fixtures. Germicidal detergent must be used in break areas, and drinking fountains. Brass hardware, aluminum bars, and other metal on doors, furniture, handrails, doorknobs, locks, thresholds, and urns must be polished with a polishing compound. After spot cleaning, the surface must have a uniform appearance, free of streaks, spots and other evidence of removed obvious soil.

i. Clean Drinking Fountains: Disinfect all porcelain and polished metal surfaces, including the orifices and drains. The entire drinking fountain and splash areas around the fountain must be free from streaks, stains, spots, smudges, scale and other obvious soil.

j. Clean Light Fixtures: Light fixtures must be cleaned free of bugs, dirt, dust, grease, and other matter. Fixtures that are easily removed (removal does not require tools” must be removed and cleaned; others must be cleaned in place.

k. Sweep Vinyl Floors: After the floor has been swept, the entire floor surface, including corners and abutments, must be free of litter, dust and other debris. Chairs, trash receptacles, and other reasonably moveable items must be tilted or moved to sweep underneath.

l. Floor Maintenance: All floors not having carpet, or which are specified elsewhere as having a special floor, must receive regular floor maintenance. After receiving the required floor maintenance, the entire floor must have a uniform glossy appearance – free of scuff marks, heel marks, and other stains or discolorations. All floor maintenance solutions must be removed form baseboard, furniture, trash receptacles, etc. Chairs, desks, and trash receptacles, and other reasonably moveable items must be returned to their proper positions when all operations have been completed. Floor maintenance includes the techniques of dry buffing, spray buffing, stripping, and waxing, as required to achieve the uniform glossy appearance standard. The contractor must schedule the application of floor maintenance techniques to room or hallway sized sections needing work based upon traffic and usage to keep the entire floor at standard.

m. Mop Floors: All accessible areas must be mopped. Chairs, trash receptacles, and reasonably moveable items, must be moved to mop underneath. After mopping is completed, the floor must have a uniform appearance with no streaks, swirl marks or mop streaks on furniture, identified with appropriate signs for employee safety. Wood or carpeted floors must not be mopped.

n. Vacuum Carpet: Carpeted floors must be free of all visible litter and soil after vacuuming is completed. Any spots must be removed as soon as noticed. The contractor is responsible for spot cleaning of carpeted areas as necessary by manufacturer’s maintenance instructions and current stain removal charts must be used. All tears, burns, and raveling or other damage must be reported to the COR.

o. Shampoo Carpet: Scheduling of shampooing will be coordinated with the COR. A commercially approved solution will be sued. The carpet will be free of soil, stains, and spots. Dry cleaning methods are required for carpeting on computer flooring areas.

p. Glass Cleaning: This requirement includes all glass partitions, interior and exterior glass doors, display cases, directory boards, draft shield on windows, mirrors and adjacent trim. After glass there must be no traces of film, dirt, smudges, water or other matter.

q. Wash inside of all glass windows. Windows must be free of spots, dust, dirt, streaks, and smudges.

r. Spot Clean Venetian Blinds: Damp wipe blinds to remove soil and dust using a commercially approved cleaner. Shades must be free of streaks and smudges.

s. Clean Refrigerator: Clean and deodorize the refrigerators. Wash the outside to remove handprints, dirt and scuff marks.

t. Clean Microwave Oven: Clean interior and exterior of microwave ovens to remove handprints, soil, and other food particles.

u. Clean Counters, Sinks, and Fixtures: A commercial solution must be used to remove, streaks, stains, smudges and other obvious soil.

FREQUENCY SCHEDULE

REQUIREMENT: FREQUENCY:

GENERAL CLEANING

1 Empty wastebaskets 5 days per week 2 Wash wastebaskets 2 times per year unless plastic liners are used 3 Dust office furniture (desks, chairs, tables, etc.)

Weekly

4 Wash furniture to remove scuff marks

Monthly

5 Dust counters, file cabinets, and telephones

Weekly

6 Dust all ledges and flat surfaces within reach

Weekly

7 Dust high partition ledges and moldings (high dusting)

Weekly

8 Clean all metal hardware throughout offices

Weekly

9 Dust off or vacuum air grilles Weekly 10 Dust all venetian blinds Weekly 11 Vacuum clean all window draperies Monthly

12 Sweep and/or dust mop floor surfaces

3 days per week (M,W,F)

13 Vacuum carpeted areas 5 days per week (M‐F) 14 Wash all drinking fountains 5 day per week (M‐F) 15 Spot clean woodwork, walls and partitions Monthly

16 Remove fingerprints from door and partition glass

5 days per week (M‐F)

17 Polish or clean door kick plates and thresholds

3 days per week (M,W,F)

18 Clean light fixtures Monthly

19 Check window, doors, gates, upon completion of work

5 days per week (M‐F)

20 Clean refrigerators Weekly 21 Clean microwave ovens 5 days per week (M‐F) 22 Clean counters, sinks, tables, and fixtures 5 days per week (M‐F)

WINDOW CLEANING

1 Wash inside of all windows Monthly

FLOOR CARE AND

MAINTENANCE

1 Damp mop and machine buff all waxed floors

Once every 2 months

2 Machine scrub, rewax, and machine polish floors

Once every 2 months

3 Strip, rewax, and machine polish floors

Once a year

4 Shampoo carpet* Twice a year

*Scheduling of this activity must be coordinated with the COR.

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

The following schedule outlines the Government’s plan for ensuring contract performance including maximum deductions which may be taken should deficiencies be found for the noted services. The Government must, at its option, require corrective action or take a deduction from the monthly invoice. The Contractor will be notified of any discrepancies fond, and must have an opportunity to respond to the deficiencies. The Government has the right to inspect series at any time. Any random inspection must take into consideration the normally scheduled time and frequencies required for service performance. The Contractor is entitled to a joint monthly inspection each month. The Contractor must coordinate with the COR when a joint inspection is needed. The COR also may initiate a joint inspection, which will be coordinated with the COR or his designee.

The COR is entitled to review the results of the Contractor’s quality control program and internal inspections upon request.

REQUIRED

SERVICE

PERFORMANCE

STANDARD

ALLOWABLE

DEVIATION

METHOD OF

SURVEILLANCE

MAXIMUM

DEDUCTION FOR

DEVIATION %

Remove waste Accomplish per specification and frequency schedule

2 defects per month

Random Sampling

Wash wastebaskets

Accomplish per specification and frequency schedule

None Random Sampling

Dust office furniture (desks, chairs, tables etc.)

Accomplish per specification and frequency schedule

None Random Sampling

Wash furniture to remove scuff marks

Accomplish per specification and frequency schedule

2 defects per month

Random Sampling

Dust counters, file cabinets, and telephones

Accomplish per specification and frequency schedule

2 defects per month

Random Sampling

Dust all ledges and flat surfaces within reach

Accomplish per specification and frequency schedule

None Random Sampling

Dust high partition ledges and moldings (high dusting)

Accomplish per specification and frequency schedule

None Random Sampling

Clean all metal hardware throughout offices

Accomplish per specification and frequency schedule

None Random Sampling

Dust off or vacuum air grilles

Accomplish per specification and frequency schedule

None Random Sampling

Dust all venetian blinds

Accomplish per specification and frequency schedule

2 defects per month

Random Sampling

Sweep and/or dust mop floor surfaces

Accomplish per specification and frequency schedule

2% of area swept Random Sampling

Vacuum carpeted areas

Accomplish per specification and frequency schedule

1% of carpeted area

Random Sampling

Wash all drinking fountains

Accomplish per specification and frequency schedule

None Random Sampling

Remove fingerprints from door and partition glass

Accomplish per specification and frequency schedule

None Random Sampling

Polish or clean door kick plates and thresholds

Accomplish per specification and frequency schedule

None Random Sampling

Clean light fixtures

Accomplish per specification and frequency schedule

None Random Sampling

Check window, doors, gates, upon completion of work

Accomplish per specification and frequency schedule

None 100% Inspection 3

Clean refrigerators

Accomplish per specification and frequency schedule

None 100% Inspection 3

Clean microwave ovens

Accomplish per specification and frequency

None 100% Inspection 6 schedule

Clean counters, sinks, tables, and fixtures

Accomplish per specification and frequency schedule

None Random Sampling

Wash inside of all windows

Accomplish per specification and frequency schedule

None 100% Inspection 4

Damp mop and machine buff all waxed floors

Accomplish per specification and frequency schedule

None 100% Inspection 5

Machine scrub, rewax, and machine polish floors

Accomplish per specification and frequency schedule

None 100% Inspection 5

Strip, rewax, and machine polish floors

Accomplish per specification and frequency schedule

None 100% Inspection 5

Shampoo carpet Accomplish per specification and frequency schedule

None 100% Inspection 5

Spot clean woodwork, walls, and partitions

Accomplish per specification and frequency schedule

3 defects per month

Random Sampling

Additional Proactive Cleaning Requirements for all Specified FAA Facilities

These guidelines supplement the Statement of Work for Janitorial Services already in place and all terms and conditions apply to this supplement.

These guidelines are in line with the Centers for Disease Control (CDC), and must be followed when cleaning and disinfecting the various areas, materials and surfaces.

Facilities Covered:

Boise FSDO

Cleaning Requirements:

1) Wipe/disinfect high traffic, high touch point areas with a CDC approved disinfectant

- Dayshift (6am-4pm): Wipe/disinfect all areas one additional time.

High traffic/High touch areas include but are not limited to:

• High Traffic Entry and exit doors

• High traffic Stairwell Handrails

• Cafeteria counter tops

• Cafeteria tables should be cleaned between each use

• Public use telephones (Offices, Lobbies, conference rooms, etc.)

• Public use tables (inside and outside)

• Conference room doors and tables

• Conference room tables

• Stairwell handrails and doors

Additional high traffic areas or areas that require more frequent cleaning specific to the Location as applicable:

1. Common work areas - work surfaces and chairs (arms and back)

2. All breakrooms, including smoke room (tables, chairs, lounge chairs, vending machines, microwaves, stove knobs)-All Surfaces

3. All entry/exit doors/door handles/push bars

4. Equip Room entrance/exit doors

5. Areas identified by the site point of contact needing additional disinfecting cleaning that aren’t recurring requirements.

2) For specific questions related operational equipment cleaning, refer to the following link:

NMA-20-029 Guidance regarding disinfecting National Airspace System (NAS) position equipment https://nma.faa.gov/Anon/Details/103893