ITMSOPTS_Draft SOW_20260316.pdf

STATEMENT OF WORK

FOR

UNITED STATES SPECIAL OPERATIONS COMMAND (USSOCOM)

INFORMATION TECHNOLOGY MANAGEMENT, STRATEGIC/OPERATIONAL

PLANNING, AND TECHNICAL SUPPORT

1.0 BACKGROUND. USSOCOM was formed in 1987 and is a unified combatant command of the Department of Defense (DoD). USSOCOM’s mission is to develop and employ fully capable special operations forces to conduct global special operations and activities as part of the joint force to support persistent, networked and distributed combatant command operations and campaigns against state and non-state actors to protect and advance U.S. policies and objectives.

USSOCOM is responsible for training and equipping all DoD SOF to perform missions anywhere in the world at any time. Specific responsibilities of USSOCOM include developing, acquiring, integrating, fielding, and supporting special operations peculiar equipment, material, supplies and systems and ensuring the interoperability of equipment and forces. USSOCOM is comprised of: a headquarters at MacDill Air Force Base (AFB), FL; one sub-unified command— the Joint Special Operations Command (JSOC)—at Fort Bragg, NC; and four component commands: the United States Army Special Operations Command (USASOC) at Fort Bragg, NC; the Naval Special Warfare Command (NSW) at Coronado, CA; the Air Force Special Operations Command (AFSOC) at Hurlburt Field, FL; and Marine Corps Forces Special Operations Command (MARSOC) at Camp Lejeune, NC. In addition, each of the Combatant Commanders has an attached TSOC that provides theater-related special operations strategy and planning efforts.

2.0 PURPOSE. The purpose of this effort is to provide a myriad of augmentation support to the government, specifically providing program management, contract management, and contract administration services in support of various programs and contracts which provide both real-time and strategic IT support to HQ USSOCOM, its Components and TSOCs. In addition, this augmentation support will provide analytical planning/process development, technical assessments, strategic resource planning/management, and budget execution to senior leadership within HQ USSOCOM, its Components and TSOCs.

3.0 DESCRIPTION OF SERVICES. USSOCOM requires contract program support, encompassing strategic planning, resource planning, contract management and administration, quality assurance development/reporting, Contract Data Requirements List (CDRL) review, strategic resource planning support (POM submissions/Spend Plans), budget execution (funding document processing/invoice review), and technical and application assessment support.

3.1 Program Management/Contract Administration Support (Program Analyst, Federal Agreements Specialist, Information Manager, IT Service Coordinator, Project Manager, Technical Writer, Subject Matter Expert)

3.1.1 The Contractor shall provide advice and assistance in support of the program/contract management and administrative functions necessary for the multitude of IT programs and contracts.

3.1.2 The Contractor shall provide program strategy development, contract planning, documentation development, contract administration, and requirement/proposal reviews. The contractor shall utilize local web portals to track and organize program and contractual documentation.

3.1.3 The Contractor shall assist with the development and review of documentation associated with various contract administration efforts, including Statements of Work/Statement of Objectives/Performance Work Statements, Pricing Structures, CDRLs/Reports, and DD254 Security Clearances documentation.

3.1.4 Service Level Monitoring/Quality Assessment Surveillance & Reporting.

3.1.4.1 The Contractor shall utilize the IT contracts’ quality and performance deliverables to assist with the monitoring, measuring, and reporting of the overall contractor performance for each applicable contract. The Contractor shall assist the Government in generating reports which analyze and assess each contract’s performance achievements against the contractual Service Level Agreements (SLAs) and/or Quality Assurance metrics and CDRL data.

3.1.4.2 The Contractor shall operate, configure, maintain, and update existing Government electronic reporting system tools to provide current and historical reporting of contract service performance and progress information related to USSOCOM mission success requirements and service level achievement and quality assurance objectives. Reporting capabilities shall be segmented by various USSOCOM management viewpoints and presented as a “scorecard.”

3.1.4.3 The Contractor shall assist in monitoring, coordinating, and collecting data on the day-to-day operational service delivery requirements, performance, relationships, and compliance with USSOCOM policies and procedures, and service delivery activities of the specified contracts supporting USSOCOM.

3.1.4.4 The Contractor shall coordinate all service level/quality assurance monitoring and reporting with Government representatives, Government Subject Matter Experts (SMEs), and applicable contract holders.

3.1.5 Documentation

3.1.5.1 The Contractor shall assist the Government in the development and maintenance of a comprehensive documentation library that will be utilized by the specified contract holders delivering services to USSOCOM. Maintenance of this documentation library will include any required revising, updating, reproducing, distributing, and archiving of all delivered contractual documentation.

3.1.5.2 The Contractor shall assist the Government in briefing/training all applicable contract holders on the Tactics, Techniques and Procedures (TTPs) of preparing, developing, distributing, and/or complying with all USSOCOM and Government documentation standards, security and quality requirements, review and approval processes, and documentation library usage.

3.1.5.3 The Contractor shall assist with the validation and review of the contract documentation and deliverables submitted by the contract holders to ensure they are submitting correct, accurate, and up-to-date documentation in accordance with contractual requirements.

3.2 Strategic Resource Management Planning & Budget Execution (Financial Analyst, Program Analyst, Subject Matter Expert)

3.2.1 The Contractor shall assist the Government in the development of financial administration practices and procedures related to increases and decreases in resource requirements.

3.2.2 The Contractor shall assist the Government in the development of financial cost reports as it relates to internal budgetary constraints for presentation to senior government leadership.

3.2.4 The Contractor shall assist the Government in the development of near and long-term cost estimates for potential requirements.

3.2.5 The Contractor shall assist the Government in the development of the strategic program budget.

3.2.6 The Contractor shall provide data to assist the Government in invoice reconciliation.

3.2.7 The Contractor shall support accounting actions associated with conducting a formal Dormant Account Review – Quarterly (DAR-Q) within the Financial Management (FM) Suite.

3.2.8 The Contractor shall assist the Government with providing internal Government training on the Dormant Account Review – Quarterly (DAR-Q) process with respect to GAFS/IAPS, reconciliation systems, Mechanization of Contract Administration Services (MOCAS), Wide Area Workflow (WAWF), and other training as required.

3.2.9 The Contractor shall perform super module manager and Group Administration Management (GAM) roles for specified Government financial systems.

3.2.10 The Contractor shall assist with managing and maintaining the financial data structure to ensure the accountability of USSOCOM resources within various service accounting systems, which requires a complex set of crosswalks and coding processes to effectively integrate this data for consolidated visibility.

3.2.11 The Contractor shall facilitate the integration of all coding structures associated with new Service Enterprise Resource Planning Systems (ERP’s) i.e. Defense Enterprise Accounting and Management Systems (DEAMS), General Fund Enterprise Business Systems (GFEBS), Navy

Enterprise Resource Planning (ERP) and the planned DoD Electronic Funds Distribution (EFD) System.

3.2.12 The Contractor shall assist with the development and implementation of accounting policy standards based on interpretations of accounting standards, policy and law.

3.2.13 The Contractor shall review and compare the Financial Information Systems (FIS) to the 1002 and the service legacy systems, reconcile discrepancies and analyze trends for the Components, and coordinate the classified portion of USSOCOMs Fiscal Year-End Close-Out process.

3.2.14 The Contractor shall monitor, analyze, research, and coordinate adjustments and payments applicable to cancelled and expired appropriations.

3.2.15 The Contractor shall aid in the role of Information Technology (IT) Resource and Capability Sponsor. The Contractor shall assist the Government with the development, preparation and submission of the USSOCOM Information Technology Budget exhibits into Select and Native Programming Data Input System – Information Technology (SNaP-IT) to the DoD/Chief Information Officer (CIO).

3.2.16 The Contractor shall coordinate the submission of Work Plans for Major Investments by assisting in the compilation of Performance Plans and investment risks, and updates to the Life Cycle Cost Estimates (LCCE), Approved Schedules, and Operational Analysis for all operational Investments.

3.2.17 The Contractor shall assist with developing, preparing and submitting the specified USSOCOM Budget Estimate Submission (BES), President’s Budget (PB) submission and the Program Objective Memorandum (POM) submission internally within the headquarters for review and approval.

3.2.18 The Contractor shall assist the Government by serving as the Government customer’s point of contact for budget related issues. The Contractor shall support the budget execution process by serving as a liaison between the CIO and SOF AT&L Program Managers, the budget division, and other staff offices connected with the budget process. The Contractor shall participate in budget related meetings and/or working groups and present any information and findings to the Government customer for action. The Contractor shall analyze the Government approved POM versus the actual execution of resources on a routine basis to provide planned vs actual execution analysis for Government review.

3.3 Technical Assessment/Development (Application Developer, Program Analyst)

3.3.1 The Contractor shall design (as required) and maintain a portal dashboard to assist the Government in administering designated contracts. This site will contain all processes and procedures used by designated Government Contract Officer Representatives (CORs), along with defined roles and responsibilities of each contract holder. The associated dashboard will allow CORs and Government SMEs the capability to manage the content.

3.3.2 The Contractor shall design (as required), implement, and maintain a portal dashboard which will allow the Government to monitor contract holder performance of SLAs and Quality Assurance metrics. This site will contain the performance data associated with all the applicable contracts. The site will be used to automate the tracking of SLAs and Quality Assurance metrics results.

3.4 Organizational/Strategic Analytical Planning/Process Development (Application Developer, Financial Analyst, Information Manager, IT Service Coordinator, Operations Analyst, Program Analyst, Project Manager, Technical Writer, Subject Matter Expert)

3.4.1 The Contractor shall assist the Government in developing and analyzing organizational plans and metrics to identify, manage, and direct resources and develop procedures to support USSOCOM mission strategies and priorities.

3.4.2 The Contractor shall analyze federal, DoD and other higher-level plans and strategies, and identify potential implications to USSOCOM, its Components and TSOCs.

3.4.3 The Contractor shall analyze industry strategic and organizational planning best practices and identify opportunities for improvement at USSOCOM.

3.4.4 The Contractor shall prepare briefs, talking papers, etc., to support the communication and dissemination of organizational efforts.

3.4.5 The Contractor shall monitor the NetOps status pages and other mediums for major service disruptions, incidents or issues. The Contractor shall use its technical background and experience to track status and facilitate questions for, or status updates to, designated leadership.

3.4.6 The Contractor shall assist the Government as the primary steward of the SIE Management Framework. The Contractor shall assist in preparing charters for the boards and working groups, coordinating activities between the boards, communicating the roles and responsibilities of each SME, developing maps, charts and other documents related to the process, flow and procedures, facilitating meetings, and monitoring the output and outcomes of the boards and working groups.

Additionally, the contractor shall recommend potential improvement areas to the Government.

3.4.7 The Contractor shall facilitate all administrative aspects of all designated steering/working group meetings and VTCs, to include coordination between all stakeholders for identification of the meeting topics and agenda, development and consolidation of the slide presentations based on stakeholder input, and distribution of the agenda and slides to the HQs, Components and TSOCs.

3.4.8 The Contractor shall collect and track various metrics for operations on equipment, software, operating systems, applications, Active Directory (AD) objects, domains, Point of Contacts (POCs), and other data as required.

3.4.9 The Contractor shall act as the SME for the Releasable (REL) User Enclave implementation and guidelines, special conditions for authorized partner nation use, and team lead for configuration and problem-solving events as needed.

3.4.10 The Contractor shall review presentations and documents for designated leadership and attend meetings on various operational subjects to record and facilitate actions directed by designated leadership.

3.4.11 The Contractor shall maintain an event schedule list with a 6 - 12 month projection and a weekly battle rhythm meeting schedule for designated leadership.

3.4.12 The Contractor shall coordinate scheduling of events and activities relevant to designated key personnel that often involve the need for multi-discipline collaboration.

3.4.13 The Contractor shall track issues and coordinate with other activities as requested by designated leadership.

3.4.14 The Contractor shall perform technical editor duties on various documents and track progression to final approval.

3.4.15 The Contractor shall assist the Government in developing strategic and tactical plans to identify, manage, and direct resources to support USSOCOM mission strategies and priorities.

The Strategic and Tactical Plans shall identify mission goals, objectives, requirements, risks, resource constraints, and schedule parameters. The Plan(s) shall translate the goals, objectives, requirements, resource constraints, risks, and schedule into clear, measurable, actionable activities to be implemented to achieve the parameters specified in the strategic plan.

3.4.16 The Contractor shall assist in defining governance framework, to include execution and measurement of the strategic and tactical plans.

3.4.17 The Contractor shall act as the SME for Communications Contested Environments (CCE) and Denied, Disrupted, Intermittent, and Limited (bandwidth) (DDIL) conditions.

3.4.18 The Contractor shall facilitate a monthly CCE Working Group (WG) with stakeholders from the SOF Enterprise, Joint Force, and DoD.

3.4.19 The Contractor will engage with research and development organizations and assist in the assessment of technology for CCE capabilities, evaluate tech readiness levels, and recommend projects for investment, if appropriate.

3.4.20 The Contractor shall research and track DoD, Joint and Service efforts related to operating in CCE and GPS-denied environments.

3.4.21 The Contractor shall collaborate with SOCOM POCs for Training, Exercises, Wargames, and Experimentation on CCE topics.

3.4.22 The Contractor shall develop (as required) and maintain a CCE portal to include members of the CCE WG, a list of validated operational gaps, a catalog of candidate solutions, and an archive of CCE/PNT information created internally or received from external organizations.

3.4.23 The Contractor shall prepare briefs and documents related to CCE objectives.

3.5 Acquisition and Supplier Management (Business Process Consultant, Federal Agreement Specialist, IT Service Coordinator, Project Manager, Technical Writer)

3.5.1 The Contractor shall assist the Government in the development, implementation, and monitoring compliance with enterprise-wide policies, and procedures to be used for the acquisition of new products and services.

3.5.2 The Contractor shall research, analyze (both technical and cost), and provide recommendations for acquisitions of new and upgraded SIE infrastructure components (e.g., hardware, software, circuits) as well as services provided from 3rd party commercial providers (e.g., maintenance services, break fix services, custom development services).

3.5.3 The Contractor shall assist with the development, maintenance, and updating of the SIE technology refreshment plan and provide technology acquisition timing and fitness recommendations in accordance with the refreshment plan.

3.5.4 The Contractor shall assist with the market research process to identify generation/evolutionary technologies.

3.5.5 The Contractor shall document and maintain the Standard Process and Procedures Manual, Acquisition and Management procedures that meet requirements and adhere to defined policies.

3.5.6 The Contractor shall identify contract holder and supplier relationships and develop and maintain lists of suppliers/providers.

3.5.7 The Contractor shall coordinate delivery and installation of new products and services, as required.

3.5.8 The Contractor shall prepare various contractual documents for approval by the Government Contracting Officer for pre-award and/or post-award functions for a variety of supply and/or services. The Contractor shall ensure all documentation and requirements are completed to support any internal Government review and approval processes.

4.0 SECURITY REQUIREMENTS.

4.1 Contractor Security. Security shall be in accordance with the attached DD254. Most of the contractor personnel supporting this contract shall require a TOP SECRET clearance to perform on-site project work. Contractors shall obtain COR approval prior to allowing contractor personnel with the requisite security clearances to perform services under this contract.

Contractors supporting the Base Contract will require access to Communications Security

(COMSEC) material in performance of this effort. Base Contract contractors will not require access to government computer systems in performance of this effort. Contractor will be authorized to courier classified information up to TOP SECRET/ SCI in performance of official duties upon approval of and designation by the COR. Contractors supporting associated Task Orders may require access to Sensitive Compartmented Information (SCI), Non-SCI Intelligence Information, Alternative Compensatory Control Measures (ACCM), Foreign Government Information (FGI), North Atlantic Treaty Organization (NATO) and Restricted Data (RD), Critical Nuclear Weapon Design Information (CNWDI), Formerly Restricted Data (FRD), material in performance of this effort. At the discretion of the government, selected individuals supporting this contract/task order will require access to Special Access Program (SAP) information. Access to SAP information requires the requisite security clearance based on a security investigation with a date less than 5 years old and requires employees to undergo additional personnel security screening meeting the DoD SAP-accessing directives and policies.

The Contractor may require access to Non-Secure Internet Protocol Router Network (NIPRNet), Secret Internet Protocol Router Network (SIPRNet), and Joint Worldwide Intelligence Communications System (JWICS), JSOC Information Automated Network (JIANT), Battlefield Information Collection and Exploitation Systems (BICES), Combined Enterprise Regional Information Exchange (CENTRIX), Cloud Computing Services (CCS), and SAP computer systems at Government facilities only. Contractor will reference DISA Department of Defense Cloud Computing Security Requirements Guide when utilizing CCS for information impact levels (ILS), and associated security requirements. Contractor will require access to Commercial Solutions for Classified (CSfC) devices for use outside of cleared government and contractor facilities. Select contractors may require the use of Commercial Solutions for Classified (CSfC) Mobile Devices in performance of this effort. Contractor may be authorized to courier classified information up to TOP SECRET/SCI in performance of official duties upon approval of and designation by the COR. IAW USDI & DOD CIO Memo, Security and Operational Guidance for Classified Portable Electronic Devices, dated 25 Sep 2015, cleared and trained DoD Contractors are authorized to use Commercial Solutions for Classified (CSfC) Mobile Devices outside of secure government and/or contractor facilities in order to effectively accomplish their mission.

Contractors requiring the use of CSfC devices will submit a USSOCOM IMT 33, CSfC Device User Agreement & Hand Receipt and an Authorization of Issuance (AOI) Memorandum to their Contracting Officer’s Representative/Program Manager (COR/PM). Authorization of Issuance Memorandums must be endorsed at the 0-6 or GS/GM-15 level at a minimum. The COR/PM will forward the IMT 33 and AOI memo to their local Industrial Security Office. As acknowledged in the User Agreement, contractor will ensure safeguarding measures are adhered to and necessary privacy is available to eliminate the possibility of compromise of classified information. HQ USSOCOM users will follow guidance as outlined in USSOCOM Manual 380- 19, Mobility and Wireless Communications. USSOCOM issued devices will not be introduced into cleared contractor facilities or be connected to SIPRNet other than through the USSOCOM network. Any misuse of the device outside of mission purposes or security incidents associated with or involving the device, may result in contractor’s termination of access or subject the contractor to appropriate disciplinary or criminal action.

4.2 Safeguarding Classified Information and Materials

The contractor shall ensure requirements for safeguarding classified information and classified materials, for obtaining and verifying personnel security clearances, for verifying security clearances and indoctrination of visitors, for controlling access to restricted areas, for protecting government property, and for the security of automated and non-automated management information systems and data are fulfilled. The contractor's management system shall prevent unauthorized disclosure of classified and sensitive unclassified information. The government shall be immediately notified if any security incident or any indication of a potential unauthorized disclosure or compromise of classified or sensitive unclassified information.

4.2.1 The contractor will provide immediate notification of departing employees occupying SCI billets; as well as a Monthly Contractor Status Report to HQ USSOCOM Special Security Office (SSO) Personnel Security. Employee Departure Notifications and Monthly Contractor Status Reports will be forwarded to CNP@socom.mil.

4.3 Security Management Support.

The Contractor shall provide security management support. Typical efforts include, performing classified document control functions, classified materials inventories, program access requests, preparing and monitoring personnel indoctrination and debriefing agreements, and maintaining and using security-related databases.

4.4 Security Related Functions

If no government employee or military service member is otherwise available, the contractor may be required to conduct security related functions (traditionally considered inherently governmental functions) such as opening/closing of security containers, end-of-day checks for processing and safeguarding classified information/material, and arming/de-arming USSOCOM/U.S. Government Buildings, Secure Rooms, or SCIFs. If the contractor fails to properly conduct these responsibilities, and a security violation/incident occurs, the government will have the option to take action against the company IAW U.S. law. In addition, the company will be responsible for reviewing preliminary inquiry reports for any security violation/incident for which an employee is found culpable and provide a written response to the Government Contracting Agency (GCA) and the responsible Industrial Security Program Manager for actions taken against the employee.

5.0 CONTRACT DELIVERABLES.

The following contract deliverables are required as part of the contract award:

- Program Management/Quality Control Plan (30 Days after Award)

- Organizational Conflict of Interest Plan (30 Days after Award)

- Exit Plan (60 Days prior to Contract Completion)

The following contract deliverables are reports that may be required as part of the daily performance of the requirements identified in this SOW:

- Monthly Contractor Status Report (Monthly)

- Standard Operating Procedures (As Rqd) mailto:CNP@socom.mil

- Services & Procedures Recommendations (As Rqd)

- Monthly Quality Assurance Metrics Summary Report (Monthly)

- Invoice Trend Analysis (Weekly)

- Project Status Reports (As Rqd)

- In-Progress Reviews (As Rqd)

- Customized Financial Reports (As Rqd)

- Software Development Plan (As Rqd)

- Version Description Document (VDD) (Rqd)

- User manual (As Rqd)

- Detailed installation guide (As Rqd)

- Accreditation documentation (As Rqd)

- Operational Checklists/Reference Guide (As Rqd)

- After Action Report (AAR) (As Rqd)

6.0 MATERIAL. The Government will provide necessary office space and materials to complete this contract.

7.0 PLACE OF PERFORMANCE/HOURS OF WORK. Work shall be performed at Government worksites. Task Orders will specify the exact place of performance. Based on extenuating circumstances, the COR, in conjunction with the Contracting Officer, may authorize performance at offsite locations (e.g. situational telework).

Normal working hours for this effort are 8 hours per day Monday through Friday, within core Command hours which are 0630-1730 Monday through Friday. The contractor is required to work 8 hours each day.

8.0 QUALIFICATIONS. Personnel who will require administrative access to USSOCOM networks must be in possession of the applicable DoD 8570/8140certifications. Personnel supporting the acquisition process must complete and maintain the applicable DAIWA certifications. Positions requiring certifications are identified in the IT Management Position Description attachment.

9.0 PERSONNEL. Select positions will be identified as Key Personnel. As such, contractor shall submit resumes for all new and replacement candidates proposed IAW the key personnel clause of the contract.

10.0 TRAVEL. Travel is expected. No travel will be accomplished without prior Government approval by the COR or Contracting Officer. Contractor shall be reimbursed in accordance with the provisions of the Joint Travel Regulation (JTR). Total travel costs shall not exceed allocated funding on the Travel CLIN.