ITAS_Waiver_Approved_Redacted.pdf

This federal contract opportunity is for an annual software and hardware maintenance subscription for the Secure Integrated Communication Switch System at Joint Interagency Task Force - South in Key West, Florida. The subscription includes support for all hardware and software components with 24-hour technical support and repairs, as well as up to four hours per month of direct assistance from an engineer. The contractor shall provide support and corrective maintenance for all systems and subsystems, including software updates, fixes, and new features. Hardware repairs will be handled through a Return Material Authorization process. The solicitation was issued by the Department of the Army Materiel Command Army Contracting Command for these subscription services in support of the Secure Integrated Communication Switch System.