IT_Staffing.pdf

REQUEST FOR PROPOSAL

2022-RFP-0126

IT STAFFING

County of Sacramento

9660 Ecology Lane

Sacramento, CA 95827

RELEASE DATE: January 5, 2023

DEADLINE FOR QUESTIONS: January 25, 2023

RESPONSE DEADLINE: February 17, 2023, 3:00 pm

RESPONSES MUST BE SUBMITTED ELECTRONICALLY TO:

https://secure.procurenow.com/portal/saccounty https://secure.procurenow.com/portal/%7bproject.government.code%7d

County of Sacramento

REQUEST FOR PROPOSAL

IT Staffing

I. Definitions II. Introduction

III. Proposer's Instructions IV. Basis for Award V. Final Acceptance

VI. Project Details VII. Vendor Submissions

VIII. Sacramento County Standard Terms and conditions IX. Additional Terms and Conditions X. Web Accessibility Policy

Request for Proposal #2022-RFP-0126 Title: IT Staffing

1. DEFINITIONS

Response: The written, signed and sealed complete document(s) submitted according to the proposal instructions. Response does not include any verbal or documentary interaction apart from submittal of a formal Response.

Request/Proposal/Bid: The completed and released solicitation, including all subsequent addenda, made publicly available to all prospective proposers.

We/Us/Our: Terms that refer to the County of Sacramento, a duly organized public entity. They may also be used as pronouns for various subsets of the County organization, including, as the context will indicate:

• Purchasing - the Contracts and Purchasing Services Division of the Department of General

Services.

• Department/Division – The department or division requesting the goods or services contained in this request, for which this PROPOSAL is prepared and which will be the end user of the requested goods or services.

• Constituency – the client base or County population which may benefit from the procurement of goods and/or services requested herein.

You/Your: Terms that refer to businesses/individuals submitting a response. The term may apply differently as the context will indicate.

• Supplier - A business entity engaged in the business of providing services.

• Proposer - A business entity submitting a Response to this proposal. Suppliers which may express interest in this proposal, but who do not submit a Response, have no obligations with respect to the proposal requirements.

• Contractor - The Proposer(s) whose Response to this proposal is evaluated as meeting the needs of the County. Contractor(s) will be selected for award, and will enter into a contract(s) for provision of the services described in this proposal.

• Contractor’s Employee - All persons who can be offered to provide the services described in the proposal. All employees of the Contractor shall be covered by the insurance programs normally provided to persons employed by a company (ex: Worker’s Comp, SDI, etc.).

Mandatory: A required element of this request/proposal/bid. Failure to satisfy any element of this request/proposal/bid defined as “mandatory” will disqualify the particular response.

Default: A failure to act as required by any contract resulting from this request, which may trigger the right to sue or may excuse the other party's obligation to perform under the contract.

Cancellation/Termination: A unilateral or mutual decision to not complete an exchange or perform an obligation under any contract resulting from this request.

“Or Equal”: A statement used for reference to indicate the character or quality desired in a requested product or service. When specified in a proposal document, equal items will be considered, provided the response clearly describes the article. Offers of equal items must state the brand and number, or level of quality. When brand, number, or level of quality is not stated by proposer, the offer will be considered exactly as specified. The determination of the Purchasing Agent as to what items are equal is final and conclusive.

2. INTRODUCTION

2.1. Summary

The County of Sacramento (County) is soliciting competitive proposals to provide IT Staffing services as specified in this RFP.

The County of Sacramento is committed to improving productivity, protecting the County’s information technology investment, and maximizing operational efficiency. The contract(s) that is established as a result of this RFP will be for the use of various County Departments. The County is not limited to purchase all of its requirements from any award as a result of this RFP.

2.2. Background

Sacramento County was incorporated in 1850 as one of the original 27 counties of the State of

California. A five-member elected Board of Supervisors serves as the government body of the County, establishing policy and exercising legislative authority. The County Executive, appointed by the Board, serves as the chief executive officer of the County and is generally responsible for the County’s day-to-day operations. Sacramento County has an estimated population of 2.1 million residents. The County is staffed by approximately 12,000 full-time employees and manages an annual budget of almost $5.8 billion.

This RFP is required to execute new contracts to continue meeting the County IT needs where County job classifications do not exist for specialized skill sets or to meet temporary staffing needs. The

Contracts will provide for miscellaneous IT Staffing and Special Project Services required by several departments to augment existing permanent staff who do not possess the necessary specialized skill sets or to provide temporary staffing to meet project needs. This RFP will provide for a pool of contracted vendors that will be available to all departments countywide.

The work of County departments comprises many distinct lines of business with each department having its unique vocabulary, processes, technical skill set requirements, and systems. In addition, contracting has become a necessity due to the need to modernize systems and the amount of work exceeds the resources of existing permanent staff. Multiple contracts for IT Staffing and Special Project

Services are historically necessary to ensure that sufficient supplemental IT staffing is available to all

County departments. The Chief Information Officer will continue to review all new departmental requests for IT staffing to determine if the request can be fulfilled by existing County staff.

2.3. Contact Information

Chris Anderson

Senior Contract Services Officer

9660 Ecology Ln.

Sacramento, CA 95827

Email: andersonch@saccounty.gov

Phone: (916) 874-7034

Department:

DGS: CAPSD - Procurement mailto:andersonch@saccounty.gov tel:(916)874-7034

Department Head:

Craig Rader

Purchasing Agent

2.4. Timeline

Release Project Date January 5, 2023

Pre-Bid Meeting (Non-Mandatory) January 18, 2023, 9:00am

Join ZoomGov Meeting https://saccounty-net.zoomgov.com/j/1602012890?pwd=L3lHVWM2

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Passcode: 878125

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Join by Skype for Business https://saccounty-net.zoomgov.com/skype/1602012890

Question Submission Deadline January 25, 2023, 3:00pm

Addendum Issued (if necessary) February 6, 2023, 3:00pm https://saccounty-net.zoomgov.com/j/1602012890?pwd=L3lHVWM2Wm93eWNHQlI4KzBtMUhzUT09 https://saccounty-net.zoomgov.com/j/1602012890?pwd=L3lHVWM2Wm93eWNHQlI4KzBtMUhzUT09 https://saccounty-net.zoomgov.com/j/1602012890?pwd=L3lHVWM2Wm93eWNHQlI4KzBtMUhzUT09 https://saccounty-net.zoomgov.com/u/axqdJyIv4 https://saccounty-net.zoomgov.com/u/axqdJyIv4 mailto:1602012890@sip.zoomgov.com http://161.199.138.10/ http://161.199.136.10/ https://saccounty-net.zoomgov.com/skype/1602012890 https://saccounty-net.zoomgov.com/skype/1602012890

Submission Deadline February 17, 2023, 3:00pm

Award Contract March 22, 2023

3. PROPOSER'S INSTRUCTIONS

General Format: Respond to all requests for information and completion of forms contained in this

Request for Proposal. You may use additional sheets as necessary. A qualifying response must address all items. Brochures and advertisements will not be considered a complete reply to requests for information and will not be accepted as such. Proposer is solely responsible for accuracy and completeness of proposal response and for electronically separating confidential documents when submitting their response through SacCountyEbids. Responses considered incomplete may be rejected.

Alteration of Proposal Text: the original text of this proposal document, as well as any attachments, amendments or other official correspondence related to this proposal document, may not be manually, electronically or otherwise altered by proposer or proposer’s agent(s). Any response containing altered, deleted, additional or otherwise non-original text will be disqualified.

Preparation of Response:

A. All responses must be signed by an authorized officer or employee of the responder.

B. Responses must be submitted prior to the specified date and time, using the SacCountyEbids.

Responses delivered by hand, fax, telephone, e-mail, or any postal carrier will not be accepted. If bidder uploads a file to SacCountyEbids, it is bidder responsibility to ensure the file is not corrupt or damaged. If County is unable to open an attachment because it is damaged, corrupt, infected, etc., it may disqualify bidder’s submission. See this training guide for guidance entering your online response.

C. Time of delivery must be stated as the number of calendar days following receipt of the order by the proposer to receipt of the goods or services by the County.

D. Time of delivery may be a consideration in the award.

E. Prices will be considered as net if no cash discount is offered. If a discrepancy between the unit price and the item total exists, the unit price prevails.

F. Shipping Terms: N/A; Payment Terms: NET/30.

Confidential Information/Public Record: All responses become property of the County. All responses, including the accepted proposal and any subsequent contract, become public records per the requirements of the California Government Code, Sections 6250 -6270, “California Public Records Act”.

Proprietary material must be clearly marked as such. Pricing and service elements of the successful proposal are not considered proprietary information.

The County will treat all information submitted in a proposal as available for public inspection once the

County has selected a contractor. If you believe that you have a legally justifiable basis under the

California Public Records Act (Government Section 6250 et. seq.) for protecting the confidentiality of any information contained within your proposal, you must identify any such information, together with the legal basis of your claim in your proposal, and present such information separately (see "Confidential" section in Vendor Submissions) as part of your response package.

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The final determination as to whether the County will assert your claim of confidentiality on your behalf shall be at the sole discretion of the County. If the County makes a determination that your information does not meet the criteria for confidentiality, you will be notified as such. Any information deemed to be non-confidential shall be considered public record.

4. BASIS FOR AWARD

This proposal award will be determined by factors other than price alone. The County’s sole purpose in the evaluation process is to determine from among the Responses received, which one is best suited to meet the County’s needs. Any final analysis or weighted point score does not imply that one proposal is superior to another, but simply that in our judgment the proposal(s) we select offer(s) the best overall solution for our current and anticipated needs. The County reserves the right to make modifications to any scoring and/or weight structure prior to the evaluation of responses. The responses will remain sealed during the proposal evaluation period, and will be made available for public inspection upon notice of proposal award.

Bid responses will be considered valid for a period of 120 calendar days after bid closing date above.

Note: All specifications, terms and conditions of this request will apply to any resulting order.

4.1. Scoring Criteria

Proposals will be scored on pricing and other factors in your proposal such as ability to meet the requirements of the RFP, experience, references, risk assessment, etc. Contract(s) will be awarded to the highest scoring proposer(s).

4.2. RFP CLARIFICATION

Questions regarding this RFP should be submitted on OpenGov.com. Answers, citing the question, but not identifying the questioner, will be posted in OpenGov, no questions will be accepted in any other manner.

Bidder Conference – A bidder conference will be held, during which bidders will be afforded the opportunity to meet with County personnel and discuss the content of the RFP in further detail. See the timeline portion of the Introduction section of the RFP for further details.

The deadline for submitting final questions is shown in the timeline portion of the Introduction section of the RFP. Questions submitted after the deadline for submitting questions will not be answered.

RFP Amendment – If it becomes evident that this RFP must be amended, an Addendum will be issued to the RFP and posted on OpenGov.com. It is the vendor responsibility to check for addendum(s) related to this RFP.

Bidder Responsibility – We expect you to be thoroughly familiar with all specifications and requirements of this RFP. Your failure or omission to examine any relevant form, article, site or document will not relieve you from any obligation regarding this RFP. By submitting a Response, you are presumed to concur with all terms, conditions and specifications of this RFP unless you have specifically, by Section number, cited exception in the solicitation exceptions section of the RFP. Exceptions may affect your consideration for contract award.

4.3. BASIS OF AWARD

The County will award to one or more vendors within each grouping whose offer in total presents the greatest value, in our view, to the County from the standpoint of suitability to purpose, quality, service, previous experience, price, life cycle cost, ability to deliver, or for any other reason deemed by the

Purchasing Agent to be in the best interest of the County. The results will not be determined by price alone. The County will not give higher rating to resumes of consultants working at the County of

Sacramento vs. resumes of consultants working at non-County locations, given equal experience.

Resumes from private non-County of Sacramento clients shall be given the same weight for evaluation proposes.

The County reserves the right to make a single award, multiple awards, or no award at all to this RFP. In addition, the RFP may be amended or canceled as necessary to meet requirements.

Bid responses will be considered valid for a period of 120 calendar days after bid closing date above.

4.4. EVALUATION PROCESS AND AWARD CRITERIA

EVALUATION PROCESS AND AWARD CRITERIA – Our sole purpose in the evaluation process is to determine from among the Responses received, which are best suited to meet the County’s needs. Any final analysis or weighted point score does not imply that one Bidder is superior to another, but simply that in our judgment the Vendor(s) we selected appear to offer the best overall solution for our current and anticipated needs. Responses will be evaluated based on Vendor financials, customer references, resume submitted for that grouping, rates, as well as any other information deemed appropriate by the

County.

REFERENCE CHECK – Submittal of a Response authorizes us to investigate without limitation the background and current performance of your company. We will use the input of references regarding your capacity to perform in relation of all aspects of this RFP.

ACCEPTABILITY – We reserve the sole right to determine whether goods and/or services offered are acceptable for our use.

AWARD CRITERIA – The award will be in accord with, but not limited to, the result of our evaluation of our perception of your understanding of our stated needs and specifications, as evidenced by:

• The ability of the Vendor to provide IT staffing services based on the documented needs in this

RFP

• The success of the Vendor in providing IT staffing services

County anticipates award by May 1, 2023

Award Matrix: The core evaluation team will consist of a representative from the Department of

Technology, Sheriff’s Department, District Attorney’s Office and will me managed by the Contract and

Purchasing Services Division.

Phase 1: In Phase 1, Responses will be examined as to whether or not Bidders understood and responded in accordance with the following requirements:

• Quality of Response

• Financial Report

Phase 2: In Phase 2, Responses that were not disqualified in Phase 1 will be evaluated using the following requirements:

• Resumes

• Labor Rates

5. FINAL ACCEPTANCE

Equipment/Supplies/Services

The County of Sacramento will agree to final acceptance only after the supplied equipment, product or service is tested and is found to perform within acceptable standards of operation, is in compliance with all published and implied performance standards, and is considered by the County to be ready for practical application.

6. PROJECT DETAILS

6.1. Important Instructions for Electronic Submittal

The County is accepting electronic bid submissions. Bidders shall create a FREE account with

ProcureNow by signing up at https://secure.procurenow.com/signup. Once you have completed account registration, browse back to this page, click on "Submit Response", and follow the instructions to submit the electronic bid.

6.2. PRIMARY SPECIFICATIONS

The following types of IT staffing personnel (items 3-16 below) are needed to perform the services requested in this RFP. There will be a contract awarded per grouping. Multiple vendors will be awarded for each contract. A vendor may propose for multiple groupings. The resume/rate submitted must be for a candidate placed performing the duties described within the last 2 years (October 2021 through

October 2023). Prospective vendors must propose to provide a minimum of one of the following groups and must indicate in Appendix I of this RFP which of the following personnel groups are being proposed.

Evaluation and awards will be based on the groups outlined in sections 6.2, 6.3-6.16 and listed in

Appendix I.

The County recognizes that during the life of these contracts, new technologies will emerge and contractors with specialized skills will be needed. The contracts awarded for each of the groups below will also be used to obtain candidates with very specialized skill sets. All vendors will be polled when there is a need for these types of specialized skills. The exact skill set needed will be further defined at the time the request for resumes is issued.

GENERAL REQUIREMENTS FOR ALL CATEGORIES

• Ability to translate technical concepts and terminology in terms understandable to management, department officials, and system users.

• Ability to establish and maintain effective relationships with user departments, administrative officials, and employees.

• Strong written and oral communication skills and a background of successful experience in the use of such skills.

• Vendor's personnel will be required to pass a security/background check prior to providing any services to the County. This background check will be paid for by the requesting department.

• Vendor's personnel will be required to maintain a class C driver's license and have a vehicle available for any travel required by the hiring department. The County will reimburse mileage based on its adopted rates at the time reimbursement is required.

• The County Transportation Policy does allow non-County employees to use County vehicles on a case-by-case basis, upon approval by the appropriate authority. If a department wishes for a non-County employee to use a County vehicle, the department needs to submit to the Chief of Fleet Services

Division the following:

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• A written request identifying the need for the non-County employee to drive a County vehicle-including justification, the approximate duration of the usage, and whether the vehicle to be driven is going to be one already assigned to the department, a motor pool vehicle, some other vehicle, or a combination thereof

• A photocopy of the non-County employee's valid California driver's license.

• A written confirmation that the non-County employee has read the County Transportation

Policy and will abide by the rules and regulations in the policy.

• The Chief of Fleet Services Division will review the request and notify the department if the request has been approved.

• Non-County employees may be allowed use of County vehicles when in compliance with the

County Transportation Policy and insurance requirements set forth in Request for Proposal

(RFP)/agreements. Any liability created by a non-County employee's driving is limited to only that of the County. (In legal terms, the County has potential vicarious liability for the negligent acts or omissions of contractors it hires to perform work for the County). The County's self-insurance and excess insurance programs are designed to protect the County as a public entity and its employees. Our programs do not allow for either defense of or payment on behalf of non-County employees (or corporate employers) in claims arising from impacted third parties.

Contractors need to understand this even though they are working for the County and may even be seen as equivalent to a County employee.

LEVELS OF EXPERIENCE AND EXPERTISE FOR ALL CATEGORIES

The level of experience and expertise needed will vary for each engagement under this contract. The level of experience/expertise required by each department hiring off this contract will be specified in the written request for resumes. Following is a definition of the skill levels routinely needed at the County:

• Journey Level - candidates at this level perform a variety of professional, technical and analytical duties in the operation of computer systems. Five years of experience in the category requested are required at this level. Duties include:

• Plans, determines requirements, designs, builds, tests, implements, maintains and enhances complex business systems

• Integrates complex systems for inter-operability over multiple platforms and technologies

• Resolves complex system and network problems. Coordinates and implements corrective measures

• Models changes against hardware and software configurations to optimize the utilization of resources

• Determines needs and develops plans and proposals to meet the needs of customers

• Researches, determines feasibility, advises and recommends appropriate uses of information technology

• Collects, monitors, and reports on system performance

• Plans, develops, and implements backup and recovery procedures.

• Professional Level - candidates at this level are proficient in the performance of professional, technical, and analytical duties in the operation of computer systems. This level requires initiative, technical proficiency and sound judgment. Candidates for these positions will have at least 7 years of experience in the category requested. Duties include:

• Participates in the development of and advises management on information technology strategy and technology deployment

• Develops information systems architecture involving integration of multiple platforms, vendor products and technologies

• Identifies, selects designs and implements policies, conventions and standards for computer and network systems

• Resolves complex technical problems

• Plans for long-term technology infrastructure including service delivery implications.

• Engineer/Architect Level - Design and develop solutions to complex applications, problems, system administration issues, or network concerns. Perform systems management and integration functions.

Take a multi-disciplined approach to analyzing information and evaluating results to choose the best solution and solve problems. Candidates at this level have inter-disciplinary experience and expertise in computer networks, servers, and systems. Candidates will possess the depth of expertise to analyze a situation to identify the underlying principles, reasons, or facts relevant to meeting the business need.

At least 10 years of experience in the category requested are required at this level. Duties include:

• Coordinate strategies for defining, deploying, and maintaining applications, IT systems, and networks

• Document design specifications, installation instructions, and other system-related information

• Verify stability, interoperability, portability, security, or scalability of system architecture

• Collaborate with engineers or software developers to select appropriate design solutions or ensure the compatibility of system components

• Evaluate current or emerging technologies to consider factors such as cost, portability, compatibility, or usability

• Provide technical guidance or support for the development or troubleshooting of systems and planning technology roadmaps

• Evaluate and select all technologies required to produce system(s) that meet user needs

• Provide guidelines for implementing secure systems to customers or installation teams.

6.3. VOICE AND DATA NETWORK MANAGEMENT GROUP

The County standard for voice and data network equipment is Cisco. Network management refers to the activities, methods, procedures, and tools that pertain to the operation, administration, maintenance, and provisioning of networked systems.

• Operation deals with keeping the network (and the services that the network provides) up and running smoothly. It includes monitoring the network to spot problems as soon as possible, ideally before users are affected.

• Administration deals with keeping track of resources in the network and how they are assigned. It includes all the "housekeeping" that is necessary to keep the network under control.

• Maintenance is concerned with performing repairs and upgrades-for example, when equipment must be replaced, when a router needs a patch for an operating system image, when a new switch is added to a network. Maintenance also involves corrective and preventive measures to make the managed network run "better", such as adjusting device configuration parameters.

• Provisioning is concerned with configuring resources in the network to support a given service. For example, this might include setting up the network so that a new customer can receive voice service.

The County will look for candidates in this group with skills in the ISO network management model's five functional areas:

• Fault Management - Detect, isolate, notify, and correct faults encountered in the network.

• Configuration Management - Configuration aspects of network devices such as configuration file management, inventory management, and software management.

• Performance Management - Monitor and measure various aspects of performance so that overall performance can be maintained at an acceptable level.

• Security Management - Provide access to network devices and corporate resources to authorized individuals.

• Accounting Management-Usage information of network resources.

Network Planning and Installation Specialist Job Description:

Plans, designs, and implements County voice and data network hardware/software. Supports and solves problems with County networking tools hardware/software. Areas of expertise and experience needed include: Technology selection and strategic planning WAN internetworking, LAN Switching, network security, remote access services, Voice over IP services, Video Conferencing services, technical architectures, and network management systems. Inclusive will be systems analysis including performance and capacity measurements, tuning, network redesigns, and integration of new and existing technologies in a multi-protocol environment. Also, design implementation methodologies and initiate project proposals and plans. Involvement in asset management processes. Also assists in the development of long-range IT planning. Other duties: Installs, modifies, and maintains County network hardware/software. Duties will also include interfacing with our customers and vendors.

Duties include:

• Isolating and resolving network problems

• Troubleshooting connectivity issues on various copper and fiber media at all layers of the OSI model.

• Performing traces for resolving difficult or intermittent problems

• Troubleshooting endpoint connectivity issues

• Examining/evaluating capture data from connected network devices-- to discover/resolve performance issues

• Assisting in data collection, analysis, reporting and recommendations for appropriate actions

• Troubleshoot LAN protocols

• Capacity planning

• Technical problem resolution and/or consultation

• System integration of hardware and software

• Service planning

• Product evaluation.

Minimum mandatory requirements:

• Knowledge and experience with networking tools and services. Examples include: TCP/IP based services (such as HTTP, FTP, SMTP, SNMP, ), Firewalls, Internet service providers, Domain Name

Services, Point- to-Point radio LAN/WAN.

• Knowledge and experience with the installation, configuration and administration of WAN equipment and multi-layered switched networks (such as switches and routers).

• Enterprise analytical experience in network design. Examples include: Unix Systems (host tables and firewalls), MPLS support and design, routing protocol design (IGRP, EIGRP, BGP and OSPF), Point-to-

Point and access point radio configurations.

The following certifications may be required:

• Microsoft Certified Systems Engineer (M.C.S.E.)

• Microsoft Certified Solution Developer (M.C.S.D.)

• Cisco Certified Internetworking engineer (C.C.I.E.)

• TCP/IP Network Analyst Certification

• Cisco Certified Network Associate (C.C.N.A.)

• Cisco Certified Network Professional (C.C.N.P.)

Cisco Call Manager and UCCE Management and Development Job Description:

The County standard for Voice over Internet Protocol (VoIP) telephony infrastructure is Cisco. This category includes implementation services and development of software solutions to meet the County's

VoIP telephony needs. Candidates in this category will have experience in developing applications that bring together voice, existing production applications, video, and data to meet customers' needs.

Candidates will have expertise and experience in the following functional areas:

• Unified Communication software applications

• IP telephony implementation services

• IP telephony application development services

• Deployment of IP telephony systems.

Minimum mandatory requirements:

• Understand the Cisco Unified Contact Center product portfolio and platform architecture

• Experience with UCCE deployment and application configuration—including preparation, planning, design, and implementation

• Implement traditional, current-generation, and next-generation call routing

• Master the latest best practices for call flow scripting

• Understand UCCE's nodes and distributed processes and build a clean system startup sequence

• Design, implement, and deliver unified CM/IP IVR solutions

• Set up and efficiently manage UCCE databases

• Experience in using UCCE's reporting tools

• Ability to create advanced applications with Data-Driven Routing

• Effectively maintain any UCCE deployment, including older versions

• Use a best-practice methodology for troubleshooting, and master valuable, little-known Cisco diagnostic tools.

6.4. PROJECT MANAGEMENT/APPLICATION DEVELOPMENT GROUP

Project Manager/Business Analyst Job Description:

Performs as a Project Manager; providing strong leadership and day-to-day project management.

Performs liaison with the Steering Committee and Sponsor as well as consulting partner management.

Defines implementation strategies, prepares, and maintains project plans, budget and work distribution plans. Maintains knowledge of business processes and works with all levels of management. Acquires, assigns and manages project resources. Communicates project status to the Steering Committee, Project Sponsor, and Project Team.

Minimum mandatory requirements:

• Experience in analyzing problems or needs, developing requirements, performing logical design activities, writing design specifications, testing design results and coordinating production implementation.

• Strong written and oral communication skills and a background of successful experience in the use of those skills.

• Must have the ability to conduct workgroup/workflow (Business Process) analysis.

• Familiarity with information engineering/CASE principles and functional analysis techniques.

• Experience managing projects and developing associated documentation.

• Experience planning workload distributions, developing task schedules and priorities, estimating budgets.

• Experience with a systems life cycle for project development.

• Experience in problem resolution.

• Experience assigning tasks to and managing the work of others.

• Knowledge and experience with automated project management tools. Examples include M/S Project and Primavera.

The following knowledge and experience may be required:

• Managing enterprise projects

• PMI Certification

• Bachelor’s Degree

• Knowledge and experience with the SAP PLM development methodology

• Knowledge and experience with core SAP ERP modules (version 6.0 or later)

• Experience in specific focus areas of SAP, including the core ERP modules and/or the Industry

Solutions. Examples include: Utilities/Customer Care System (IS/U/CCS), Public Sector/Human Resources

Public Sector (IS-PS/HR-PS), Telecommunications.

• Experience managing SAP or other ERP implementations.

Application Analyst/Developer Job Description:

Performs programming and analysis functions for one or more platforms. This includes creation of detailed systems specifications, technical systems design, data analysis, and program specifications as well as logic design, coding, testing, documentation and functional project management.

Minimum mandatory requirements may include:

• Network-specific application development such as the need to handle shared files on a network or address network-attached printers.

• Rapid Application Development (RAD) and Visual Development tools such as Visual Studio, Visual

Studio Code.

• Structured Query Language (SQL) systems such as Oracle or MS SQL Server and related development tools.

• Commonly used programming languages, programming tools and development platforms such as C#, Visual Basic, Visual C++, Java, HTML, AML (ARC Manipulation Language), Access, or VBA.

• Knowledge and experience with Client-Server database connectivity.

• Knowledge and experience with web and mobile device application development.

• Knowledge of SDLC tools like Source control, change management, and software deployment.

• Expertise with Oracle Service Cloud configuration or development.

The following knowledge, experience, and certifications may be required:

• Product-specific expertise and certifications.

• COBOL programming language

• NATURAL programming language

• Interactive programming tools

• ADABAS database principles

• Oracle database principles

• SQL Server database principles

• CICS systems

• TSO

• COM-PLETE

• RPG programming language

• Expertise with Microsoft's Visual Studio suite and certification as a Microsoft Certified Solution

Developer (MCSD)

• Expertise with Microsoft .NET languages: ASP.Net, VB.Net, C#, .Net Core

• Expertise in data and class modeling

• Expertise in web and mobile device development languages: HTML, CSS, JavaScript, Typescript, Angular, jQuery

• Expertise in REST, WSDL, XML and developing service interfaces

• Expertise with Microsoft SQL Server tools: Reporting Services (SSRS), Integration Services (SSIS), T-SQL

• Expertise in Microsoft SharePoint development

• Expertise with Unix products.

6.5. ENTERPRISE CONTENT MANAGEMENT GROUP

Enterprise Content Management Analyst/Developer Job Description:

Performs analysis, configuration and programming functions related to the County content management platform. This includes creation of detailed systems specifications, technical systems design, data analysis, and program specifications as well as logic design, coding, testing, documentation and functional project management.

Minimum mandatory requirements include:

• Excellent communication skills

• Knowledge of records management practices

• Expertise with FileNet administration including the ability to define and implement a new object store, doc classes, search templates, entry templates, and other FileNet objects

• Expertise in SharePoint configuration and development

• Experience in creating Kofax batch classes, KTM Models, Data extraction

• Proficient with Rapid Application Development (RAD) and Visual Development tools such as FileNet

Enterprise Manager, Kofax Admin Module, Visual Studio and Eclipse

• Expertise in commonly used programming languages, programming tools and development platforms, specifically Visual Basic, C#, ASP.NET, HTML, Javascript, CSS, jQuery, and Java

• Expertise in RDBMS systems, primarily MS SQL Server

• Expertise in Structured Query Language (SQL, T-SQL) and related development tools like SQL

Enterprise Manager

• Expertise in Windows, Web and mobile device application development

• Knowledge of SDLC tools like source control, change management, and software deployment.

The following knowledge, experience, and certifications may be required:

• Product-specific expertise and certifications:

• FileNet Administration

• FileNet Development

• Kofax Capture

• Kofax Transformation Modules (KTM).

• SharePoint

• Microsoft Certified Solution Developer (MCSD)

• Expertise in data and class modeling

• Expertise in REST, WSDL, XML and developing service interfaces

• Expertise with Microsoft SQL Server tools: Reporting Services (SSRS), Integration Services (SSIS)

• Expertise in Microsoft SharePoint development.

6.6. DATABASE GROUP

Data Base Administrator Job Description:

Duties include:

• Establishes and maintains standards and procedures for the effective utilization of the database.

• Creates primary database storage structures and primary objects.

• Performs physical database design.

• Backup and recover the database.

• Maintains database system security.

• Monitors and optimizes database performance; assists in tuning Client Server and Web based applications.

• Communicates and coordinates between development teams on project implementations.

Minimum mandatory requirements:

• Experience as a Database Administrator in an enterprise environment.

• Knowledge and experience in the installation and administration of databases and related software.

Examples include Database software (RDBMS), Database connectivity software, Client/Server software and tools.

• Knowledge and experience programming in database languages. Examples include Oracle PL/SQL, NATURAL, JAVA, Transact SQL (TSQL).

• Database administration experience in creation, management, monitoring, and tuning of diverse database implementations of NoSQL and Columnar DBs. Both on premise and in cloud.

• Experience with toolsets and practices that optimize performance and scalability of growing databases and data intensive applications with high availability.

The following knowledge and experience may be required:

• Oracle (11g, 12c)

• MS SQL Server

• ADABAS

• PostGreSQL 9.x

• MySQL

• UNIX (HP-UX, Oracle Enterprise Linux, SuSe Linux)

• Windows Server

• SAP ERP IS-U/CCS

• Application and Web-server software

• PowerBuilder

• Columnar Databases

• NoSQL Databases (Mongo, CouchDB, etc…).

6.7. DESKTOP AND SERVER GROUP

Desktop Installation and Help Desk Support Specialist Job Description:

Performs setup, installation, and/or post installation support duties for desktop, laptop, and mobile end user devices. Duties include:

• Equipment setup

• Installation of hardware and software

• Equipment configuration, including network interface cards, cables, and attached peripheral devices

• Delivery and set up at the customer site, including complete system and network integration testing

• Update asset inventory systems

• Verification of network access rights

• Customer orientation to the system

• Removal of old equipment, including completing necessary asset management tracking to remove a device from service

• Diagnosing problems at the customer site

• Perform research to determine resolution of difficult problems

• Collaborate with appropriate technical resources for problem resolution

• Problem resolution, including equipment configuration, installation of hardware or software, and client LAN issues at the customer site

• Problem resolution related to terminal emulation and/or Network Terminals

• Complete system testing, including network connection/application access

• Knowledge of Active Directory and remote diagnostic tools

• Participate in creating Support Models, maintain and revise processes and procedures

• Familiarity with Office 365 products and troubleshooting via telephone or remote diagnostic software.

Minimum mandatory requirements:

• Basic networking concepts

• Basic knowledge of Active Directory

• Knowledge and experience with installation and administration of desktop, laptop, and mobile end user devices.

The following certifications may be required:

• A+ certification

• Microsoft Certified Systems Engineer (M.C.S.E.)

• Microsoft Certified System Administrator (MCSA)

• Microsoft Certified Professional (MCP) in Windows 7

• Microsoft Certified Desktop Support Technician (MSDST)

The following knowledge and experience may be required:

• Basic PC BIOS, UEFI, and TPM setup

• Imaging techniques using SCCM/Endpoint Configuration Manager

• Imaging techniques using Acronis Trueimage, Macrium Reflect, or products using similar technology

• Operating system installation and configuration

• Desktop application installation

General requirements:

• Ability to lift 50 pounds

• Ability to crawl under standard office furniture for PC setup and cabling connections

• Ability to transport IT equipment (PC's, printers, monitors, etc.)

• Both oral and written communication skills

• Customer service & support skills

Server Installation and Support Specialist Job Description:

Installs, modifies, and maintains County Wintel, Mainframe, and Unix Server Systems. The individual will follow the department's life cycle for project management, use problem and change control, and have responsibility for successful project implementation.

Duties include:

• Server and workstation software/hardware installation

• Server and workstation patching and software upgrade/installation (System Center Configuration

Manager (SCCM)

• System customization and tuning

• Capacity planning

• Technical problem resolution

• System integration of hardware and software

• Technical consultation

• Service planning

• Product evaluation

• Provide basic server administration and general operation

• Backup and file restore/recovery.

Minimum mandatory requirements:

• Knowledge and experience with the installation and administration of operating systems and environments: Examples include Mainframe z/OS, Windows server, Unix server, and Microsoft Active

Directory.

• Enterprise system experience with operating systems and environments: Examples include MS server products, Enterprise backup software, backup servers and tape libraries, Storage solutions (HP SAN, NetApp NAS, etc.), Windows OS patch management, Server monitoring and notification systems.

6.8. GEOGRAPHIC INFORMATION SYSTEM (GIS) GROUP

GIS Systems Analyst Job Description:

Supports the on-going development and maintenance of Sacramento County's GIS. Tasks performed include requirements gathering; systems analysis; application design, development, testing, implementation, strategic planning; and complex spatial analyses and support projects while using ESRI software.

Minimum mandatory requirements:

• Knowledge of the capabilities of automated mapping and geographic information systems.

• Experience with County standard ESRI software products, including ArcGIS Desktop, ArcGIS Server, ArcSDE.

• Experience developing GIS web, desktop and mobile applications using programming tools such as asp.net, java, JavaScript, and python.

• Knowledge of cartographic principles, automated mapping.

• Knowledge of GIS database design, structure, implementation and maintenance.

• Knowledge of GIS hardware and software components, data communication, and network methods and techniques.

The following knowledge, experience, and certifications may be required:

• General GIS work experience in local government using ESRI software products.

• Familiarity with mapping and geo-processing operations in local government.

• Experience in integrating GIS with other technology systems.

6.9. SAP GROUP

SAP SuccessFactors Implementation Partner Job Description:

SAP SuccessFactors Implementation partner helps with the implementation of SuccessFactors changes requiring access to provisioning. The firm must be certified for provisioning access to SuccessFactors.

This person will share SuccessFactors best practices, exchange detailed documentation, and help the

County utilize features included in our subscription. They will setup and configure the appropriate functions in SuccessFactors provisioning in order to modify existing modules or implementation new modules to support County business practices.

Minimum mandatory requirements:

• Authorized access to SAP SuccessFactors provisioning tool

• Experience implementing SAP SuccessFactors modules which may include Onboarding, Performance &

Goals Management, Learning, Employee Central, and Succession and Development

• Knowledge and experience with interfacing between SAP SuccessFactors and SAP on-premise solutions or other 3rd party software solutions

Desired qualifications:

• Public sector experience

• Knowledge of NeoGov configuration and integrations with SAP SuccessFactors

• Experience with SAP Analytics Cloud and use with SAP SuccessFactors data

SAP Business Systems Analyst Job Description:

Performs as a SAP Business Process Team Lead Systems Analyst including strong functional (business) team lead and business and systems analysis duties. Performs analysis specifically focused on the business processes and configuration in assigned functional area while maintaining a broad view of project goals and vision. Performance includes duties involving knowledge of special approaches, methods, and tools with which business processes can be better supported to improve customer service, minimize runtimes, reduce costs, and improve competition-readiness.

Minimum mandatory requirements:

• Business systems analysis experience

• Experience with SAP as a functional team lead on an implementation project including experience with

ERP and industry-specific solution design, configuration, and design validation

• Knowledge and experience with standard systems lifecycle development methodologies, specifically test scenarios and management of expected vs. actual results

• Knowledge and experience with core ERP modules (version 6.0 or later)

• Knowledge and experience with industry-specific solutions.

The following knowledge, experience, and certifications may be required:

• Bachelor Degree in Computer Science

• Masters Degree in Business or Computer Science

• Experience in specific focus areas of SAP, including the core ERP modules and/or the Industry

Solutions. Examples include:

• Utilities/Customer Care System (IS-U/CCS)

• Public Sector/Human Resources Public Sector (EA-PS/HR-PS)

• Telecommunications

• Knowledge of SAP tools. Examples include:

• SAP Business Workflow

• SAP Archive Link

• SAP IDOC Interface

• SAP and Business Communication

• Completion of ERP Levels 1 and 2 of ERP training. Level 3 completion is a plus

• Completion of Industry-specific Solutions Levels 1 and 2 training. Level 3 completion (if available) is a plus

• SAP certification (SAP-issued certificate is preferred).

SAP Analyst Basis Administration Job Description:

Performs as a Basis Analyst Administrator conducting strong Basis team lead and systems analysis, design, and development duties.

Minimum mandatory requirements:

• Experience as an operational ERP Basis expert

• Experience with SAP as a Basis team lead on an implementation project

• Knowledge and experience with Linux process management, user administration, system configuration, file systems, backup and restore procedures, memory management, print subsystems and networking

• Knowledge and experience with database configuration, disk layout, SQL language scope, storage management, operation of DB transaction management, operation of the database log and log archiving, data backup procedures, recovery mechanisms, data indexing, and SQL access system

• Knowledge and experience with SAP HANA

The following degrees and/or certifications may be required:

• Bachelor Degree in Computer Science

• Masters Degree in Business or Computer Science

• SAP certification (SAP-issued certificate is preferred)

SAP ABAP Developer Job Description:

Performs as an SAP Analyst Programmer plus strong team lead and systems analysis, design and development duties. Performs technical functions in SAP including configuration, testing, integration, and documentation. Additional duties include SAP interface and enhancement development, data conversion and report writing.

Minimum mandatory requirements:

• Experience using ABAP/4 in a SAP ERP environment

• Specialization in Financial or Human Resources programming

• Knowledge of project planning software

• Knowledge of RULES and SCHEMAS

• Knowledge and experience with standard systems lifecycle development methodologies

• Knowledge and experience with the SAP PLM development methodology

• Knowledge of various SAP tools. Examples include:

• ABAP Workbench

• Report Painter

•…