Utility Billing, Printing, Mailing & Related Services – City of Florida

This is a Scope of Work document for a City of Florida utility billing services contract. The City seeks a qualified vendor to provide comprehensive utility billing services encompassing physical bill production, electronic bill presentment, and related administrative functions. Core services include generating and printing monthly utility bills in both paper and electronic formats, folding, inserting, and mailing statements and notices to customers, and processing returned or undelivered mail with address corrections using the National Change of Address (NCOA) database. The vendor must maintain data security and confidentiality for all paper and electronic billing information, provide customer communication inserts and notices as directed, and support a dedicated section on billing pages for important dates and City news that can be updated as needed. The vendor is responsible for meeting strict production and mailing deadlines while offering flexible bill and notice design capabilities, including formatting changes, graphics, color, bar coding, and other enhancements. Electronic address updates must be provided prior to mailing to ensure current customer records. The City uses Tyler Pro 10 for utility billing management.

Vendors are expected to demonstrate experience with all aspects of the routine monthly billing process, including printing, processing, mailing, electronic delivery, NCOA processing, household billing, outsort handling, and standard inserts. The contract scope encompasses all services reasonably required to complete the billing work, whether explicitly mentioned or not. Specific pricing terms, contract duration, renewal options, set-asides, incumbent vendor information, response deadlines, and award dates are not detailed in this Scope of Work document and would be contained in the full solicitation materials.