Example_of_Customer_Bill.pdf

This is an example customer bill document related to a utility billing, printing, mailing, and related services contract opportunity for the City of Florida. The bill serves as a sample template demonstrating the format and structure that the selected vendor must produce monthly for utility customers. The document illustrates the physical bill layout, including customer account information, usage details, charges, payment instructions, and designated space for important dates and City news updates. The bill example shows the integration of standard billing components such as bar coding, customer communication inserts, and notices that the vendor must be capable of generating, printing, and mailing according to strict production and deadline requirements. The sample bill reflects compatibility with the City's Tyler Pro 10 utility billing system, which all selected vendors must support for seamless service delivery.

The example bill demonstrates the vendor's responsibility for producing professional, accurate billing documents while maintaining data security and confidentiality for customer information. The template indicates the vendor's capability to support flexible bill design modifications, including formatting changes, graphics, color enhancements, and bar coding adjustments as directed by the City. This sample document serves as a reference point for evaluating vendor proposals and their understanding of the comprehensive services required, which encompass not only bill production but also electronic bill presentment, address verification through NCOA processing, returned mail handling, and additional services reasonably required to complete the utility billing and mailing process.