Industry Day Feb 2026 (final).pdf
PDF 393 KB Posted
- Attached to
- Industry Day for FDA Contact Center Optimization
- Solicitation number
- FDA-RFI-2026-131159
About this file
This document is an Industry Day agenda and ground rules for the FDA's Contact Center Optimization Project, held on February 23, 2026. The event is hosted by the FDA's Office of Operations and includes check-in from 8:00-9:15 A.M., welcome remarks and FDA panel introductions from 9:30-10:00 A.M., a project overview covering objectives and goals from 10:00-10:30 A.M., a general Q&A session from 10:45 A.M. to 12:00 P.M., and vendor networking from 12:00-1:00 P.M.
The ground rules establish that vendors must identify themselves before asking questions, with one follow-up question permitted if time allows. Each Q&A exchange is limited to 2-3 minutes combined, and the FDA facilitator may cut off questions if necessary. The government will not answer questions regarding proprietary information, award promises, preferred vendors, detailed source selection criteria, or budget-sensitive information. Responses provided during the Industry Day are not official answers; only written responses submitted through proper channels are binding. The FDA will determine which questions can be answered immediately versus those requiring written follow-up and reserves the right to decline inappropriate or out-of-scope questions. All questions and answers will be shared with attendees through post-event summaries or real-time updates, and the session will be recorded and transcribed. Q&A content may be incorporated into a Frequently Asked Questions document. The document includes a disclaimer that the Industry Day is for planning and information-gathering purposes only and does not constitute a solicitation or commitment by the Government.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| Industry Day Consolidated Meeting Minutes.pdf | ||
| Industry Day Mar 2026.pptx | PPTX presentation | |
| Contact Center Optimization SOO_DRAFT.pdf | ||
| FDA Visitor Information.pdf | ||
| Visitor Parking Map.pdf |
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
Contact Center Optimization Project Industry Day
February 23, 2026
Industry Day Agenda
Office of Operations February 23, 2026
• 8:00 A.M. to 9:15 A.M. – Check-in/Registration, nametags, logistics (coffee/tea, restrooms, etc.)
• 9:30 A.M. to 10: A.M. – Welcome remarks and Introductions
• FDA Panel Introductions
• Welcome remarks from Dr. Butler
• 10:00 A.M. to 10:30 A.M. – Project Overview, Objectives and Goals
• 10:45 A.M. to 12:00 P.M. – General Q&A
• Ground rules (see next slide)
• 12:00 P.M. to 1:00 P.M. – Vendor networking
Disclaimer: “This Industry Day is for planning and information-gathering purposes only and does not constitute a solicitation or commitment by the Government.”
Ground rules during Q&A
Office of Operations February 23, 2026
1. Vendors must identify their name and company name before asking a single question. One follow-up question will be allowed if time permits.
2. Each question-and-answer exchange is limited to 2-3 minutes combined. If necessary, the FDA facilitator has the option to cut-off the question.
3. Government will not answer any questions on proprietary information, promise awards, indicate a preferred vendor, discuss source selection criteria in details or reveal budget-sensitive/acquisition-sensitive information.
4. Responses provided during Industry Day do not constitute official answer. Only written responses to formal questions submitted through proper channels are binding.
5. FDA representatives will determine which questions can be answered immediately versus those requiring written follow-up, and the government reserves the right to decline answering questions that are premature, inappropriate, or outside the scope.
6. All questions and answers will be shared with all attendees through post-event summaries or in real-time, and the session will be recorded and transcribed for documentation purposes.
7. Q&A content may be incorporated into a Frequently Asked Questions (FAQ) document to provide ongoing guidance to all potential vendors.
8. All Industry Day information, including Q&A content, is provided for general guidance only and does not amend or modify the official solicitation document, with unanswered questions held for written response after the event.
Disclaimer: “This Industry Day is for planning and information-gathering purposes only and does not constitute a solicitation or commitment by the Government.”
| Slide Number 1 |
| Industry Day Agenda |
| Ground rules during Q&A |
File details come from the government source that posted it. Updated .