Indian Health Service - RFP 75H70423R00001 DDPT Multiple Services.pdf

WOMEN-OWNED SMALL

BUSINESS (WOSB)

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

1. REQUISITION NUMBER PAGE 1 OF

2. CONTRACT NUMBER 3. AWARD/EFFECTIVE

DATE

4. ORDER NUMBER 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE

DATE

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME b. TELEPHONE NUMBER (No collect calls)

8. OFFER DUE DATE/

LOCAL TIME

9. ISSUED BY

13b. RATING

14. METHOD OF SOLICITATION

CODE

15. DELIVER TO 16. ADMINISTERED BY CODE

18a. PAYMENT WILL BE MADE BY CODE17a. CONTRACTOR/

OFFEROR

CODE

FACILITY

CODE

CODE

TELEPHONE NUMBER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK

BELOW IS CHECKED

REQUEST

FOR QUOTE

(RFQ)

INVITATION

FOR BID

(IFB)

REQUEST

FOR

PROPOSAL

(RFP)

SEE ADDENDUM

19.

ITEM NUMBER

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Government Use Only)

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH

AND DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND

ON ANY ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS

SPECIFIED

29. AWARD OF CONTRACT: REFERENCE OFFER

DATED . . YOUR OFFER ON SOLICITATION

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR

30b. NAME AND TITLE OF SIGNER (Type or print) 30c. DATE SIGNED

31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

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AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 11/2021)

Prescribed by GSA - FAR (48 CFR) 53.212

10. THIS ACQUISITION IS UNRESTRICTED OR

NORTH AMERICAN

INDUSTRY CLASSIFICATION

STANDARD (NAICS):

SIZE STANDARD:

13a. THIS CONTRACT IS A

RATED ORDER UNDER

THE DEFENSE PRIORITIES

AND ALLOCATIONS

SYSTEM - DPAS (15 CFR 700)

SET ASIDE: % FOR:

11. DELIVERY FOR FREE ON

BOARD (FOB) DESTINATION

UNLESS BLOCK IS MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

ARE ARE NOT ATTACHED

ARE ARE NOT ATTACHED

27a. SOLICITATION INCORPORATES BY REFERENCE (FEDERAL ACQUISITION REGULATION) FAR 52.212-1, 52.212-4. FAR 52.212-3

AND 52.212-5 ARE ATTACHED. ADDENDA

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

8(A)

ECONOMICALLY

DISADVANTAGED

WOMEN-OWNED SMALL

BUSINESS (EDWOSB)

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

(SDVOSB)

HUBZONE SMALL

BUSINESS

SMALL BUSINESS

NOTE: OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30.

IHS1461215 62

75H70423R00001

Brendon Moran, Contract Specialist (240) 478-1994 196 100

HEADQUARTERS

Indian Health Service, Office of Finance and Accounting

Indian Health Service Division of Acquisition Policy

IHSHQ

Indian Health Service Office of Finance & Accounting/DFO 5600 Fishers Lane, Suite 10E54, Rockville, MD 20857

0001 *See Attachment 2 – Pricing Model/Pricing Sheet 1 EA 0002 *See Attachment 2 – Pricing Model/Pricing Sheet 1 EA 0003 *See Attachment 2 – Pricing Model/Pricing Sheet 1 EA 0004 *See Attachment 2 – Pricing Model/Pricing Sheet 1 EA 0005 *See Attachment 2 – Pricing Model/Pricing Sheet 1 EA 0006 1 EA*See Attachment 2 – Pricing Model/Pricing Sheet

Darryl Smith

541611

$21.5 Million

10/11/2022

10/11/2022

10/26/2022

4:00 PM

IHSHQ

Indian Health Service Division of Acquisition Policy 5600 Fishers Lane, Mailstop 09E70 Rockville, MD 20857

IHSHQ

STOCK RECORD (S/R)

STANDARD FORM 1449 (REV. 11/2021) BACK

19.

ITEM NUMBER

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED:

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE RECEIVED (MM/DD/YYYY) 42d. TOTAL CONTAINERS

40. PAID BY

32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f. TELPHONE NUMBER OF AUTHORZED GOVERNMENT REPRESENTATIVE

32g. EMAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

33. SHIP NUMBER 34. VOUCHER NUMBER 35. AMOUNT VERIFIED

CORRECT FOR

PARTIAL FINAL

37. CHECK NUMBER

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER

36. PAYMENT

COMPLETE PARTIAL FINAL

IHS DDTP – RFQ # 75H70423R00001

Request for Proposal # 75H70423R00001

Table of Contents Section 1 – Introduction Section 2 – Services/Supplies & Prices/Costs

2.1 General

2.2 Contract Type

2.3 Contract Line Item Number (CLIN) Descriptions & Rates

3.1 Background

3.2 Objectives

3.3 Scope

3.4 Key Personnel

Section 4 – Packaging & Marking Section 5 – Inspection & Acceptance

5.3 Quality Control

5.4 Quality Assurance

Section 6 – Performance & Deliverables

6.1 Period of Performance

6.2 Place of Performance

6.3 Hours of Operation

6.3.1 Recognized Holidays

6.4 Travel

6.5 Other Direct Costs (ODC)

6.6 Government Furnished Property, Equipment, Services, and Information

6.7 Required Reports

6.8 Deliverables & Schedule

Section 7 – Contract Administration Data

7.1 Contracting Officer (CO)

7.2 Contract Specialist (CS)

7.3 Contracting Officer’s Representative (COR)

7.4 Contracting Officer’s Technical Representative (COTR)

7.5 Invoicing & Payment

7.6 Contractor Performance Assessment Reporting System (CPARS)

Section 8 – Special Contract Requirements

8.1 Section 508 Compliance

8.2 Data Rights

8.3 Security Requirements

8.4 Organizational Conflict of Interest (OCI)

Section 9 – Clauses & Provisions Section 10 – Instructions to Offerors

10.1 Questions

10.2 Responses

10.2.1 System for Award Management (SAM)

10.3 Proposals

10.3.1 Cross-Referencing

10.3.2 Organization & Page Limits

10.3.3 Page Size & Format

10.3.4 Title Pages

10.3.5 Table of Contents

10.3.6 Glossary of Abbreviations & Acronyms

10.4 Volume 1 – Technical & Management (Factor 1)

10.4.1 Technical Approach (Subfactor 1.1)

10.4.2 Key Personnel (Subfactor 1.2)

10.4.3 Management & Manpower Plan (Subfactor 1.3)

10.4.4 Section 508 Compliance (Subfactor 1.4)

10.5 Volume II – Past Performance (Factor 2)

10.5.1 Contract Examples & Narratives

10.5.2 Past Performance Questionnaires (PPQ)

10.6 Volume III – Price (Factor 3)

10.6.1 Pricing Information

10.6.2 Other Direct Costs (ODC) & Travel

10.6.3 Pricing Model

Section 11 – Evaluation Factors

11.1 Basis of Award

11.1.1 Discrepancies

11.1.2 Omissions

11.2 Factor 1 - Technical & Management (Volume I)

11.2.1 Subfactor 1.1 – Technical Approach

11.2.2 Subfactor 1.2 – Key Personnel

11.2.3 Subfactor 1.3 – Management & Manpower Plan

11.2.4 Subfactor 1.4 – Section 508 Compliance

11.3 Factor 2 – Past Performance (Volume II)

11.4 Factor 3 – Price (Volume III)

Section 12 – List of Attachments Attachment 1 – Past Performance Questionnaire (PPQ) Attachment 2 – Pricing Model Attachment 3 – Conflict of Interest Certificate Attachment 4 – Buy Indian Vendor Self-Certification Form Attachment 5 – Conflict of Interest Certificate Attachment 6 – Performance Work Statement

Section 1 – Introduction.

This Request for Proposal (RFP) begins with General Services Administration (GSA) eBuy Number RFQ1450767 and continues with Section 2 – Services/Supplies & Prices/Costs of this attached document.

This RFP is being issued as a 100% Total Small Business Set-Aside for Indian Small Business Economic Enterprises under North American Industry Classification System (NAICS) code 541611 – “Administrative Management and General Management Consulting Services” and the Buy Indian Act.

Any and all communication regarding this RFP and/or requirement shall be addressed via email to brendon.moran@ihs.gov.

Section 2 – Services/Supplies & Prices/Costs.

2.1 General.

The Department of Health and Human Services (DHHS), Indian Health Services (IHS), Division of Diabetes Treatment and Prevention (DDTP) requires a broad range of expert and professional services staff to conduct essential and ongoing programmatic work supporting IHS DDTP staff, American Indians and Alaska Natives (AI/AN), Federal Health Care Providers and Advocates, Grant Programs and Recipients in accordance with Section 3 – Description/Specifications/Statement of Work.

These services are non-personal in nature and the Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The Contractor shall not perform any inherently governmental functions in accordance with Federal Acquisition Regulation (FAR) Subpart 7.5.

The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, other items, and non-personal services necessary, except for those items specified as Government furnished property and services. The Contractor shall take into consideration COVID-19 pandemic planning and make adjustments related to any face-to-face training, transportation, and travel.

2.2 Contract Type.

The Government anticipates awarding a single Firm-Fixed-Price (FFP) contract-type for one (1) 12-month Base Period, and four (4) 12-month Option Periods.

2.3 Contract Line Item Number (CLIN) Descriptions & Rates.

CLIN 0001 - Base Period (11/01/2022 - 10/31/2023) Total FFP

3.3.1 - Coordinate and Lead National Projects, Meetings, and Workgroups

3.3.2 - Coordinate, Review, Assist, and Evaluate AI/AN Clinical and Public Health Programs

3.3.3 - Translate Diabetes Research into Resources for Clinical Practice and Grant Programs/Communities

3.3.4 - Disseminate Information and Resources

3.3.5 - Project Management Other Direct Costs

Travel – ODC $17,500.00 Overall Total Base Year FFP mailto:brendon.moran@ihs.gov.

Overall Total FFP

CLIN 0002 - Option Period I (11/01/2023 - 10/31/2024) Total FFP

3.3.1 - Coordinate and Lead National Projects, Meetings, and Workgroups

3.3.2 - Coordinate, Review, Assist, and Evaluate AI/AN Clinical and Public Health Programs

3.3.3 - Translate Diabetes Research into Resources for Clinical Practice and Grant Programs/Communities

3.3.4 - Disseminate Information and Resources

3.3.5 - Project Management

Other Direct Costs

Overall Total Option Period I FFP

CLIN 0003 - Option Period II (11/01/2024 - 10/31/2025) Total FFP

3.3.2 - Coordinate, Review, Assist, and Evaluate AI/AN Clinical and Public Health Programs

3.3.3 - Translate Diabetes Research into Resources for Clinical Practice and Grant Programs/Communities

3.3.4 - Disseminate Information and Resources

3.3.5 - Project Management

Other Direct Costs

Overall Total Option Period II FFP

CLIN 0004 - Option Period III (11/01/2025 - 10/31/2026) Total FFP

3.3.2 - Coordinate, Review, Assist, and Evaluate AI/AN Clinical and Public Health Programs

3.3.3 - Translate Diabetes Research into Resources for Clinical Practice and Grant Programs/Communities

3.3.4 - Disseminate Information and Resources

3.3.5 - Project Management

Other Direct Costs

Overall Total Option Period III FFP

CLIN 0005 - Option Period IV (11/01/2026 - 10/31/2027) Total FFP

3.3.2 - Coordinate, Review, Assist, and Evaluate AI/AN Clinical and Public Health Programs

3.3.3 - Translate Diabetes Research into Resources for Clinical Practice and Grant Programs/Communities

3.3.4 - Disseminate Information and Resources

3.3.5 - Project Management

Other Direct Costs

Overall Total Option Period IV FFP

CLIN 0006 – 6 Month Option Period (11/01/2027 - 04/30/2028) Total FFP

3.3.2 - Coordinate, Review, Assist, and Evaluate AI/AN Clinical and Public Health Programs

3.3.3 - Translate Diabetes Research into Resources for Clinical Practice and Grant Programs/Communities

3.3.4 - Disseminate Information and Resources

3.3.5 - Project Management

Other Direct Costs Travel – ODC $8,750.00

Overall FAR 52.217-8, 6 Month Option Period FFP

Section 3 – Description/Specifications/Statement of Work.

Indian Health Services

Division of Diabetes Treatment and Prevention Multiple Services Contract

3.1 Background.

IHS is responsible for providing federal health services to American Indians and Alaska Native people (AI/AN).

The mission of IHS is to raise the physical, mental, social, and spiritual health of the AI/AN people to the highest level possible. The provision of health services to members of federally recognized tribes grew out of the special Government-to-Government relationship between the federal Government and tribes. This relationship, established in 1787, is based on Article I, Section 8 of the Constitution, and has been given form and substance by numerous treaties, laws, Supreme Court decisions, and Executive Orders. IHS provides a comprehensive health service delivery system to approximately 2.6 million AI/AN people, who are members of 573 federally recognized tribes in 37 states.

The mission of IHS DDTP is to develop, document, and sustain public health efforts to prevent and control diabetes and related chronic diseases in AI/AN people and communities. The DDTP employs collaborative strategies in the 12 IHS Areas through coordination of a network of Area Diabetes Consultants (ADCs) and just over 300 Special Diabetes Program for Indians (SDPI) grant programs. In addition, the DDTP is the primary point of contact for inter-agency, as well as intra-agency communication, on the prevention and treatment of diabetes and related chronic diseases in AI/AN communities.

The DDTP plays a central role in overseeing the SDPI grant program, along with the assistance of the IHS Division of Grants Management. The SDPI program was initially established and authorized by Congress through the Balanced Budget Act of 1997. It has since been augmented and reauthorized, extending it through December 31, 2023 Currently funded at $150 million per year, DDTP has only seven (7) permanent professional federal employees to administer all of the SDPI grant programs, including coordinating and implementing future competitive grant application processes. As a result of this shortage in federal staffing, as well as the necessity of continuing work on this and other mission critical national projects, the DDTP is in immediate need of a cadre of professionals with experience in working with AI/AN communities.

To effectively coordinate, facilitate, implement, and support the work of DDTP, it is essential to have access to experienced professionals with expertise in biostatistics, diabetes clinical and nutritional care and education, data analysis, program review and evaluation, federal grants management, web site development and design, project management, scientific writing and editing; with in-depth knowledge of all relevant programs, processes, regulations, and historical precedent

3.2 Objectives.

DDTP has a continuing need for a broad range of experienced experts and professional services staff to conduct essential and ongoing programmatic work related to:

• Coordinate and Lead National Projects, Meetings, and Workgroups;

• Coordinate, Review, Assist, and Evaluation of AI/AN Clinical and Public Health Programs;

• Translate Diabetes Research into Resources for Clinical Practice and Grant Programs/Communities;

• Disseminate Information and Resources; and

• Project Management.

3.3 Scope.

See attached Performance Work Statement titled “MSC – PWS, RFP # 75H70423R00001”. ATTACHMENT 6.

3.4 Key Personnel.

The following are considered key personnel by the Government: Diabetes Specialists (physicians, consultants, and educators); Diabetes Care and Outcomes Audit Analyst; Database Developer; Web Designer; Biostatistician;

Technical Writer and Editor; Training Facilitator; Project Manager/Coordinator; and Graphic Designer. All key personnel shall have a minimum five (5) years of experience working with SDPI, AI/AN people and communities, and data systems used by DDTP.

Qualifications for all key personnel are listed below:

• DIABETES SPECIALISTS: Shall have experience in managing and treating diabetes in AI/AN communities; be a physician, registered dietitian, and/or diabetes educator experienced in working with IHS, Indian, Tribal, and Urban (I/T/U) health care programs; and have expertise with SDPI and diabetes clinical and/or program evaluation issues.

• DIABETES CARE AND OUTCOMES AUDIT ANALYST: Shall have expertise using the IHS Diabetes

Care and Outcomes Audit to troubleshoot and guide users; be a health care professional with previous work experience in the IHS care system; and be proficient in RPMS, Epi-Info software, and the Audit process.

*Because developing and designing appropriate clinical indicators and measures are part of the Diabetes Care and Outcome Audit, a physician is required.

• DATABASE DEVELOPER: Shall have experience in developing databases and with the SDPI

WebAudit; and be proficient at relational database architecture, developing Access databases, Visual Basic for Access (VBA) language, and Dreamweaver software. Experience with Structured Query Language (SQL) and Cold Fusion is preferred. Shall possess a bachelor’s degree or higher in a related technical field, along with formal education, training, or job experience in the field of software engineering.

• WEB DESIGNER: Shall have two (2) to four (4) years of experience in web design, digital imaging and illustration with Adobe Photoshop, Illustrator, Flash and Cold Fusion, cross-browser and cross-platform issues (IE, Firefox, Safari, etc.); and advanced knowledge of JavaScript, CSS, and dynamic HTML. Formal training in desktop publishing applications and photography, a superior working knowledge of current web design trends and techniques, and strong online portfolio displaying user-centered design is preferred. Shall be well spoken and written in English, with the ability to communicate in a clear way when providing training to staff. Shall have attention to detail, be customer-service orientation, with the ability to work in a team, and use creative problem solving.

• BIOSTATISTICIAN: Shall have a bachelor’s or master’s of science in Biostatistics or equivalent; be proficient at using Statistical Analysis Software; a detailed working knowledge and at least five (5) years’ experience with the National Data Warehouse, Epi Data Mart, and the Diabetes Audit. Shall be proficient at calculating national, area, and local data elements, including diabetes prevalence, clinical process and outcome measures, and other public health and performance measures.

• TECHNICAL WRITERS & EDITORS: Shall demonstrate experience and be skilled with transcribing, editing factual medical information for both lay and professional audiences, writing copy and marketing information, technical writing, proofreading, editing programmatic documents for publication and national audiences, organizing and prioritizing tasks, as well as have the ability to work within a group process.

Required to be skilled in the use of Microsoft Word, Outlook, PowerPoint, document assembly software and/or similar applications. Experience working with AI/AN Tribes and Tribal organizations, as well as I/T/U health programs, is essential to finalizing materials and resources for dissemination.

• TRAINING FACILITATOR: Shall be proficient with computer software applications, such as Microsoft

Office and Adobe Connect, and possess at a minimum, a master’s degree in a health-related field. Shall have extensive experience with providing training on diabetes and SDPI issues within AI/AN communities.

Shall be highly organized, possess strong leadership skills, with the ability to multi-task and work well in team settings. Shall be well spoken and written in English, with the ability to communicate in a clear way, as well as knowledgeable of how to certify educational activities for continuation education credits.

• PROJECT MANAGER/COORDINATOR: Shall be skilled and have working experience in facilitating and developing strategic plans for organizations and programs, project management for multiple coinciding and related projects and tasks, as well as organizing SDPI-related activities and functions. Shall possess at a minimum, an associate’s degree in a health-related field; however, a bachelor’s degree is preferred.

• GRAPHIC CONSULTANT: Shall demonstrate advanced skills with creating, editing, and updating patient education materials; photography, writing, audio/video recording training sessions and video clips for website and other uses; editing text/content/pages from websites; and creating storyboards. Shall possess extensive experience with working in AI/AN communities.

3.4.1. The Contractor shall also provide a Contract Manager, responsible for the performance of the contract. The name of this person and their alternate shall be designated in writing to the Contracting Officer. The Contract Manager or their alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract; and available between the hours of 8:00 am to 4:30 pm (EST) , Monday thru Friday, except Federal holidays or when the Government facility is closed for administrative reasons.

3.4.2. At least 30 calendar days prior to diverting any of the specified individuals to other programs or contracts, the Contractor shall notify the Contracting Officer and submit a comprehensive justification for the diversion or replacement request, to including proposed substitutions, to permit evaluation by the Government of the impact on the performance of the contract. The Contractor shall not divert or otherwise replace any key personnel without the written consent of the Contracting Officer. The Contracting Officer may modify the contract to add or delete key personnel at the request of the Contractor or Government.

Section 4 – Packaging & Marking.

4.1 Deliverables requiring physical shipment shall be preserved, packaged, and shipped in accordance with standard commercial practices that meet carrier requirements, in a manner that shall afford adequate protection against physical and environmental deterioration or damage, and sent to the following physical address:

Indian Health Services Division of Diabetes Treatment and Prevention Attention:

5600 Fishers Lane Mailstop 08N34A Rockville, MD 20857

4.2 All deliverables shall clearly identify the Contract/Order Number; Company Name and physical address;

Company Point-of-Contact’s name, phone number, and email address; and Description of Item(s) contained therein.

Section 5 – Inspection & Acceptance.

5.1 All services and deliverables shall be subject to inspection for content, completeness, accuracy, and conformance to requirements by the COR and COTR, unless otherwise specified. The COR will then accept or reject the services/deliverables, along with their recommendation to the Contracting Officer for payment purposes. Inspections of services and deliverables may be delegated; however, acceptance of services and deliverables may and shall not be delegated to anyone else other than the appointed COR.

5.2 The COR shall notify the Contractor and Contracting Officer, in writing, when rejecting any services or deliverables, providing the specific reason(s) as to why the rejection. The Contractor shall correct any rejections within the a mutually agreed upon time frame respective to service/deliverable in question. In the event that a rejected service/deliverable is not satisfactorily corrected within the specified time frame, the Government reserves the right to withhold payment, in part or in whole, until returned and certified corrected and accepted by the Government; and/or descope and deobligate a prorated amount commensurate with the lost service time, based on a 365 day calendar year, calculated based on the lost time from the project plan rounded downward to the end of the last full day service.

5.2.1 If the Contractor fails to perform the required services at the acceptable quality level, payment may be withheld until the Contractor makes the corrections. In the event that the Contractor is failing to perform any required services, the COR shall provide written notice of such to the Contracting Officer and the Contractor. The Contracting Officer shall in turn, issue the Contractor a Contractor Discrepancy Report (CDR) for the Contractor to respond to within 14 calendar days. Upon evaluation of the Contractor’s CDR response, the Contractor’s payment for the month in which the performance in question occurred shall be calculated as outlined below.

5.2.2 If deviations continue after six (6) months, payment may be reduced by 5% if compliance is less than 90% or 10% if compliance is less than 80%. If performance is below numerical standards, details shall be recorded on the Contractor Performance Assessment Reporting System (CPARS) “past performance report card.”

Additionally, if performance is below numerical standard for two (2) quarters in a row, Government oversight and/or Contractor reporting shall be increased. The COR and COTR are responsible for documenting and communicating performance deviations, corrective actions, and performance improvements to the Contracting Officer and the Contractor.

5.3 Quality Control.

The Contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s quality control program is the means by which they assure their own work complies with the requirement of the contract. The Contractor’s Quality Control Plan (QCP) shall be submitted with their initial offer in response to the solicitation. Once accepted, any proposed changes by the Contractor shall be approved, in writing, by the Contracting Officer.

5.4 Quality Assurance.

The Government shall evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government will do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable compliance rate(s).

Section 6 – Performance & Deliverables.

6.1 Period of Performance.

The period of performance shall be for one (1) 12-month Base Period and four (4) 12-month Option Periods, exercisable pursuant to FAR clause 52.217-9 – “Option to Extend the Term of the Contract,” as follows:

Base Period: November 01, 2022 – October 31, 2023 Option Period I: November 01, 2023 – October 31, 2024 Option Period II: November 01, 2024 – October 31, 2025 Option Period III: November 01, 2025 – October 31, 2026 Option Period IV: November 01, 2026 – October 31, 2027

FAR clause 52.217-8 – “Option to Extend Services,” is also included, allowing for up-to an additional 6-month Optional Extension Period.

6.2 Place of Performance.

The place of performance shall primarily be off-site, at the Contractor’s facility. Performance under the resulting award will call for some travel.

At times, Contractor personnel may be required to work remotely/at home, as telecommuters, at the Government’s discretion. Contractor personnel working from home must be readily accessible by phone and email to management officials, co-workers, and customers during working hours.

6.3 Hours of Operation.

The Contractor is responsible for conducting business, between the hours of 8:00 am to 4:30 pm Eastern Standard Time (EST), Monday thru Friday; except Federal holidays or when the Government facility is closed due to local/national emergencies, administrative closings, or similar Government directed facility closings. The Contractor shall maintain an adequate workforce for the uninterrupted performance of all tasks defined within Section 3 – Description/Specifications/Statement of Work, when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

6.3.1 Recognized Holidays.

New Year’s Day – January 1st Martin Luther King Jr.’s Birthday – 3rd Monday in January President’s Day – 3rd Monday in February Memorial Day – Last Monday in May Independence Day – July 4th Labor Day – 1st Monday in September Indigenous People’s Day (Columbus Day) – 2nd Monday in October Veteran’s Day – November 11th Thanksgiving Day – 4th Thursday in November Christmas Day – December 25th

6.4 Travel.

At times, the Contractor may be required to travel in order to attend meetings, workgroups, and/or training as identified in Section 3 – Description/Specifications/Statement of Work (PWS Attachment). Should travel be required, the Contractor shall be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract. In addition, authorized travel expenses shall be consistent with General Services Administration allowable rates. All travel requires prior approval/authorization by the Contracting Officer or their designee, such as the Contracting Officer’s Representative.

6.5 Other Direct Costs (ODC).

This category includes Travel; reproduction, shipping, and booking expenses associated with meeting, workgroups, and/or training activities; as well as outside consultants. These ODCs require prior approval/authorization by the Contracting Officer.

6.6 Government Furnished Property, Equipment, Services, and Information.

The Government shall provide laptop computers, along with monitors, and any additional laptop accessories (i.e.

battery pack and cord) required. Additionally, the Government will provide set up and activation services associated with Government-issued laptop computers, PIV-I cards, Virtual Private Network (VPN) and DDTP Systems access. Property tags shall be in accordance with the IHS Property System and the Contractor shall be responsible for safeguarding all Government property, equipment, and information provided/accessible for Contractor use.

6.7 Required Reports.

Report Frequency Copies Medium/Format Submit To

Monthly Progress Report

Monthly – End of each calendar month

Via Email Attachment. The Monthly Progress Report shall include a brief statement of progress during the preceding month; problems encountered and proposed solutions, initiatives undertaken, and an accounting of all costs in the contract.

Contracting Officer and COR.

Annual Report

Annually – 12 months after contract award/start date and every 12 months thereafter; except for the final period of performance, when the

Final Report is due.

Via Email Attachment. The Annual Report Shall describe the Contractor’s accomplishments by task areas and provide a candid assessment of the project’s progress, noting problems that arose and how they were addressed.

Final Report

Once – End of the final period of performance/contract expiration.

Via Email Attachment. The Final Report shall include a summary of the entire contract accomplishments and progress, problems, and solutions that occurred during the final contact year.

6.8 Deliverables & Schedule.

Deliverable Frequency Copies Medium/Format Submit To

Key

Personnel/Resumes

Once – Proposal Submission;

and/or 30 calendar days prior to any replacement.

Proposal and/or Email Attachment. The Contractor shall identify all key personnel with corresponding labor categories and submit detailed resumes for each individual.

Quality Control Plan

(QCP)

Once – Proposal Submission

Proposal Attachment. The Contractor shall develop a QCP to ensure performance and deliverable quality are actively monitored.

Quality Assurance Surveillance Plan

(QASP)

Once – At time of Award

Award Attachment. The QASP shall be finalized following award. The QASP is a living document and may be updated by the Government, as necessary.

Contracting Officer, COR, and

Contractor.

Contract Progress:

Task Oversight

Monthly - End of each calendar month 1 Monthly Progress Report and Meeting

Minutes. COR.

Website Content and Design

Monthly - End of each calendar month; and/or as needed.

1 Monthly Progress Report and Meeting

Minutes.

COR.

WebAudit and SDPI Outcomes System (SOS) Programing

Annually – Due November 1st

1 Monthly Progress Report and Meeting

SDPI and Clinical

Training

Webinars: 1-4 times per month

Monthly Progress Report and Meeting

COR. Planning meetings: 1 per month SDPI Grant

Application Reviews October/November; and/or as needed. 1 Annual/Monthly Progress Reports and/or Meeting Minutes. COR.

Accreditation of DDTP Clinical Training for

CME/CE Credits

Monthly - End of each

Monthly Progress Report, Meeting Minutes, and/or Notification of

Accreditation from the IHS Clinical Support Center.

Order Processing of DDTP Online

Catalog

Monthly - End of each

1 Monthly Progress Report, Meeting

Minutes, and/or Orders.

DDTP Fact Sheet Updates Annually 1 Annual Report and Draft DDTP Fact

Sheet documents. COR.

Section 7 – Contract Administration Data.

7.1 Contracting Officer (CO).

The CO is the only individual with the authority to enter into, administer, modify, and/or terminate contracts and make related determinations and findings on behalf of the Government. The CO is the only individual who can legally bind the Government. The CO is responsible for the administrative and overall contractual matters concerning this Order.

The CO for this Award shall be:

Darryl Smith Indian Health Service Headquarters Office of Management Services Division of Acquisition Policy

7.2 Contract Specialist (CS).

The CS has the authority to assist the CO with the administration, modification, and/or termination of contracts and related determinations and findings on behalf of the Government. The CS is responsible for assisting the CO in the administrative and overall contractual matters concerning this Order.

The CS for this Award shall be:

Brendon Moran brendon.moran@ihs.gov Indian Health Service Headquarters Office of Management Services Division of Acquisition Policy mailto:brendon.moran@ihs.gov

7.3 Contracting Officer’s Representative (COR).

The COR has authority to provide technical direction to the Contractor, as long as that direction is within scope of the contract, does not constitute a change, and has no funding implications. The COR does not have authority to change the terms and conditions of the contract. The COR shall provide technical administration and assure Government surveillance of Contractor performance/deliverables, as well as provide recommendations for payment of invoices. The COR shall participate in conference calls, attend face-to-face/virtual meetings, and communicate any issues/problems and progress to the CO.

The COR for this Award shall be:

TBD

Indian Health Services, Division of Diabetes Treatment and Prevention

7.4 Contracting Officer’s Technical Representative (COTR).

The COTR has authority to provide technical direction to the Contractor, as long as that direction is within scope of the contract, does not constitute a change, and has no funding implications. The COTR does not have authority to change the terms and conditions of the contract. The COTR shall provide technical oversight, assist with Government surveillance of Contractor performance/deliverables, and report any findings to the COR. The COTR shall participate in conference calls, attend face-to-face/virtual meetings, and communicate any issued/problems and progress to the COR.

The COTR for this Award shall be:

TBD

Indian Health Services, Division of Diabetes Treatment and Prevention

7.5 Invoicing & Payment.

HHSAR 352.232-71 – “Electronic submission of payment requests” (Feb 2022)

Payment requests must be submitted electronically through the U. S. Department of the Treasury's Invoice Processing Platform System (IPP).

"Payment request" means any request for contract financing payment or invoice payment by the Contractor. To constitute a proper invoice, the payment request must comply with the requirements identified in the applicable Prompt Payment clause included in the contract, or the clause 52.212-4 Contract Terms and Conditions - Commercial Items included in commercial item contracts. The IPP website address is: https://www.ipp.gov.

Under this contract, the following documents are required to be submitted as an attachment to the IPP invoice:

-Copy of the Paper Invoice:

- Contract/Order Number

- Invoice Period

- Invoice Amount http://www.ipp.gov/ http://www.ipp.gov/

The Contractor must use the IPP website to register access and use IPP for submitting requests for payment. The Contractor Government Business Point of Contact (as listed in SAM) will receive enrollment instructions via email from the Federal Reserve Bank of St. Louis (FRBSTL) within 3 - 5 business days of the contract award date.

Contractor assistance with enrollment can be obtained by contacting the IPP Production Helpdesk via email IPPCustomerSupport@fiscal.treasury.gov or phone (866) 973-3131.

If the Contractor is unable to comply with the requirement to use IPP for submitting invoices for payment, the Contractor must submit a waiver request in writing to the Contracting Officer with its proposal or quotation.

7.6 Contractor Performance Assessment Reporting System (CPARS).

HHS Acquisition G – “Use and Reporting of Contactor Performance Information.” (May 2018)

i. FAR 42.1502 directs all Federal agencies to collect past performance information on contracts. The Department of Health and Human Services (DHHS) has implemented the Contractor Performance Assessment Reporting System (CPARS) to comply with this regulation. One or more past performance evaluations will be conducted in order to record your contract performance as required by Federal Acquisition Regulation (FAR) 42.15.

ii.The past performance evaluation process is a totally paperless process using CPARS. CPARS is a web-based system that allows for electronic processing of the performance evaluation report. Once the report is processed, it is available in the Past Performance Information Retrieval System (PPIRS) for Government use in evaluating past performance as part of a source selection action.

iii. We request that you furnish the Contracting Officer (CO) with the name, position title, phone number, and email address for each person designated to have access to your firm's past performance evaluation(s) for the contract no later than 30 days after award. Each person granted access will have the ability to provide comments in the Contractor portion of the report and state whether or not the Contractor agrees with the evaluation, before returning the report to the Assessing Official (AO). Information in the report must be protected as source selection sensitive information not releasable to the public.

iv. When your Contractor Representative(s) are registered in CPARS, they will receive an automatically generated email with detailed login instructions. Further details, systems requirements, and training information for CPARS is available at https://www.cpars.gov/.

v. Within 60 days after the end of a performance period, the AO will complete an interim or final past performance evaluation, and the report will be accessible at https://www.cpars.gov/.

a. Contractor Representatives may then provide comments in response to the evaluation or return the evaluation without comment.

b. Your comments should focus on objective facts in the AO's narrative and should provide your views on the causes and ramifications of the assessed performance.

c. All information provided should be reviewed for accuracy prior to submission.

mailto:IPPCustomerSupport@fiscal.treasury.gov http://www.cpars.gov/ http://www.cpars.gov/

d. If you elect not to provide comments, please acknowledge receipt of the evaluation by indicating "No comment" in the space provided, and then selecting “Accept the Ratings and Close the Evaluation.”

e. Your response is due within 60 calendar days after receipt of the CPAR. On day 15, the evaluation will become available in PPIRS-RC marked as “Pending” with or without comments and whether or not it has been closed.

f. If you do not sign and submit the CPAR within 60 days, it will automatically be returned to the

Government and will be annotated: "The report was delivered/received by the Contractor on (date). The Contractor neither signed nor offered comment in response to this assessment."

vi. The following guidelines apply concerning your use of the past performance evaluation:

a. Protect the evaluation as source selection information. After review, transmit the evaluation by completing and submitting the form through CPARS. If for some reason you are unable to view and/or submit the form through CPARS, contact the CO for instructions.

b. Strictly control access to the evaluation within your organization. Ensure the evaluation is never released to persons or entities outside of your control.

c. Prohibit the use of or reference to evaluation data for advertising, promotional material, pre-award surveys, responsibility determinations, production readiness reviews, or other similar purposes.

vii. If you wish to discuss a past performance evaluation, you should request a meeting in writing to the CO no later than seven days following your receipt of the evaluation. The meeting will be held in person or via telephone or other means during your 60-day review period.

viii. A copy of the completed past performance evaluation will be available in CPARS for your viewing and for

Government use supporting source selection actions after it has been finalized.

Section 8 – Special Contract Requirements.

8.1 Section 508 Compliance.

Section 508 of the Rehabilitation Act of 1973 (found at 29 U.S.C. 794d) requires access to and use of information by individuals with disabilities. Deliverables such as electronic reports (ex: PDF files) to be placed on the web (either on the agency’s web server or the company’s), video footage, or other electronic data such as CD-ROMs to be distributed, are subject to Section 508 guidelines. Simplified, this means that PDF files need to be formatted so that they are “readable” by assistive technology devices such as screen readers. Video footage must be closed captioned. CD-ROMs which contain HTML, PDF, or word processor files must be accessible.

Any/all electronic and information technology procured through this effort must meet the applicable accessibility standards at 36 CFR 1194. 36 CFR 1194 implements Section 508 of the Rehabilitation Act of 1973, as amended, and is viewable at: http://www.section508.gov

Section 508 Compliance standards applicable to this requirement are identified in Section 3 – Description/Specifications/Statement of Work.

The complete text of Final Provisions may be accessed at: https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines http://www.section508.gov/ https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines

8.1.2 Section 508 Compliance References.

HHS Policy for Section 508 Electronic and Information Technology (E&IT) (January 2005):

http://www.hhs.gov/web/508/

8.2 Data Rights.

The Government has unlimited rights to all documents, reports, data, records, and materials produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government-owned and are the property of the Government, with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the Contracting Officer, COR, and DDTP Director. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

One of the primary objectives of this contract is to disseminate findings and publish in scientific/health-related peer-reviewed journals, as well as Reports to Congress. All materials furnished or produced by the Contractor, relating to work performed, researched, or derived under this contract, including but not limited to, documents, software, reports and correspondence will remain confidential. The Contractor shall not release information to any persons, groups of persons, or organization other than the IHS. Breach of confidentiality may be grounds for rescission of this contract. Any presentation of any statistical or analytical material or reports based on information obtained from the studies or services covered by this contract will be subject to review by the COR and DDTP Director, before publication or dissemination for accuracy of factual data and interpretation.

8.3 Security Requirements.

Contractor personnel performing work under this contract must have a Level 1 security clearance, at time of proposal submission, and maintain the level of security required for the life of the contract.

Contractor personnel shall be required to complete a background check prior to receiving a Personal Identification Verification – Interoperable (PIV-I) card, Government email account, and Government equipment to access sensitive data, Government-controlled facilities, and/or Government information systems. Contractor personnel shall comply with Homeland Security Presidential Directive 12 (HSPD-12), Policy for a Common Identification Standard for Federal Employees and Contractors; and Department of Health and Human Services (HHS) Information Security Program Policy. Additionally, Contractor personnel shall be required to complete annual Information Systems Security Awareness (ISSA) training for the life of the contract.

Contractor personnel are advised that both the Health Insurance Portability and Accountability Act (HIPAA) and Privacy Act apply to this contract, as well.

The Contractor shall be responsible for safeguarding all Government equipment, information, and property provided for Contractor use.

8.3.1 Security Requirements References.

HHS Information Security Program Policy: www.hhs.gov/ocio/securityprivacy/

8.4 Organizational Conflict of Interest (OCI).

This is a non-personal services contract, it is therefore, understood and agreed that the Contractor and/or the Contractor's employees shall: (a) perform the services specified herein as independent Contractors, not as employees of the Government; (b) be responsible for their own management and administration of the work required and bear sole responsibility for complying with any and all technical, schedule, or financial requirements or constraints attendant to the performance of this contract; (c) be free from supervision or control by any Government employee with respect to the manner or method of performance of the services specified; and (d) pursuant to the Government's right and obligation to inspect, accept or reject the work, comply with such general direction of the Contracting Officer, or the duly authorized representative as is necessary to ensure accomplishment of the contract objectives.

http://www.hhs.gov/web/508/ http://www.hhs.gov/ocio/securityprivacy/

The Contractor shall include this provision in all subcontracts for Contractor support services under this contract.

The Contractor employee may be required to sign a conflict of interest certificate if the Contracting Officer determines the contract and associated work may potentially affect the employee's or the employer's financial interest. When the Contracting Officer determines the potential exists, the Contractor employee through the contract Project Manager shall be required to sign the Section 12_Attachment 3 - Conflict of Interest Certificate.

8.5 Contractor Training Requirements.

The awardee resulting from this RFQ will need to have Key Personnel complete the following trainings annually:

1) Information Security Systems Awareness

2) Records Management

3) Protecting Children from Sexual Abuse by Health Care Providers

4) Trauma Informed Care

8.6 Contractor Agreement Requirements.

The awardee will need to have an authorized party execute the following agreements:

1) HHS Business Associate Agreement

2) IHS Records Sharing and Confidentiality Agreement

Section 9 – Clauses & Provisions.

These clauses and provisions are included in addition to the applicable clauses and provisions under GSA schedule contracts and do not negate the existing terms and conditions.

52.252-2 Clauses Incorporated by Reference (Feb 1998) This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this/these address(es): https://www.acquisition.gov/browse/index/far

• 52.212-4 Contract Terms and Conditions (Oct 2018)

• 52.227-17 Rights in Data-Special Works (Dec 2007)

52.217-8 Option to Extend Services (Nov 1999) The Government may require continued performance of any services within the limits and at the rates specified in the contract. These rates may be adjusted only as a result of revisions to prevailing labor rates provided by the Secretary of Labor. The option provision may be exercised more than once, but the total extension of performance hereunder shall not exceed 6 months. The Contracting Officer may exercise the option by written notice to the Contractor within 5 days of the respective period of performance end-date.

52.217-9 Option to Extend the Term of the Contract (Mar 2000)

(a) The Government may extend the term of this contract by written notice to the Contractor within 5 days;

provided that the Government gives the Contractor a preliminary written notice of its intent to extend at least 10 days before the contract expires. The preliminary notice does not commit the Government to an extension.

(b) If the Government exercises this option, the extended contract shall be considered to include this option clause.

(c) The total duration of this contract, including the…