ATTACHMENT 6 - MSC PWS RFP 75H70423R00001.pdf

Performance Work Statement

RFP # 75H70423R00001

DDTP Multiple Services Contract

General Tasks:

The contractor will work under the direction of the Indian Health Service (IHS) Division of Diabetes Treatment and Prevention (DDTP) federal leadership in accomplishing the following tasks:

1. Coordinating and Leading National Projects, Meetings, Conferences, and Workgroups

2. Coordination, Programmatic Review, and Evaluation of American Indian/Alaska Native (AI/AN) Clinical and Public Health Programs

3. Translating Diabetes Research into Resources for Clinical Practice and Grant Programs/Communities

4. Dissemination of Information and Resources

5. Project Management

1. Coordinating and Leading National Projects, Meetings, Conferences, and Workgroups

Lead National Projects/Meetings/Conferences/Workgroups: This involves the provision of a diverse group of experts, including clinicians, public health advisors, grants management experts, a biostatistician, meeting facilitators, health science writers, and website development staff—all of whom are experienced in working with AI/AN programs and projects. This also involves significant and ongoing collaborative work with partners within IHS/Tribal/Urban Indian (I/T/U) organizations throughout the nation, as well as other governmental and non-governmental entities. This work requires planning and coordinating activities to accomplish project objectives; planning meeting/conference formats and venues; obtaining participant input and maximizing feedback; ensuring participants achieve meeting goals and objectives, while maintaining timelines; recording and summarizing meeting activities and outcomes; and maintaining a database of internal and external partners.

• Conduct DDTP internal and external meetings that address the following:

o SDPI o SDPI Tribal Advisory Committee—Tribal Leaders Diabetes Committee (TLDC) o DDTP and SDPI websites o Materials/resource development o SDPI grantee and clinician trainings o Diabetes Best Practices o Diabetes Standards of Care (SOC) o Diabetes Care and Outcomes Audit (Audit) o SDPI Outcomes System (SOS) o Special projects

• Conduct virtual and/or in-person meetings and trainings for SDPI grantees that address the

Audit, SOS, grant writing, SDPI grants, grantee Q&A sessions, and other SDPI-related topics.

• Coordinate logistics for virtual and/or in-person meetings for the SDPI Tribal Advisory Committee--TLDC.

• Provide meeting follow-up services for monthly virtual meetings and quarterly in-person meetings of the Area Diabetes Consultants (ADCs).

• Provide assistance with project tracking documents, articles for publication, policy statements, decision documents, consultation reports, informational fact sheets, and other documents related to DDTP projects.

• SDPI Tribal Advisory Committee--TLDC: Assist DDTP with planning and coordinating the in-person and virtual meetings, which is anticipated to occur four times or more per contract year. The contractor is responsible for logistical support and costs, including (but not limited to):

o Identifying and securing the venue o Providing on-site logistical support o Providing necessary equipment for virtual attendees o Providing graphic design and writing expertise to develop the meeting agenda and supporting documents o Developing and maintaining the registration process o Assisting DDTP with travel logistics for TLDC members utilizing the Federal

ConcurGov Travel system.

Cost for flights for the TLDC members will be directly paid by IHS and will not be included this contract.

o Providing transcription services from an experienced transcriptionist willing to travel for in-person meetings.

o Coordinating post-conference follow-up activities

Attendance records Meeting evaluations Meeting highlights (no more than 2 pages) and summaries provided by an experienced note taker willing to travel for in-person meetings. DDTP will edit the meeting highlights and summaries and send to TLDC members.

Actual budget for TLDC travel and meeting space All reports will be submitted to DDTP within 7-10 days following completion of the meeting.

• Diabetes in Indian Country Conference: Assist DDTP with planning and coordinating the conference, which is anticipated to occur twice during the duration of the contract. The contractor is responsible for logistical support and costs, including (but not limited to):

o Identifying and securing the venue o Coordinating workgroups to organize the conference content and speakers o Developing and maintaining the conference website o Providing graphic design and writing expertise to develop the conference program and supporting documents o Providing on-site logistical support o Developing and maintaining the registration process o Setting up accommodations for virtual attendees o Coordinating post-conference follow-up activities

Must have expertise and experience in planning large government-sponsored conferences (>1000 attendees) with pre- and post-conference activities, virtual attendee accommodations, multiple breakout sessions, etc.

2. Coordination, Programmatic Review, and Evaluation of AI/AN Clinical and Public Health Programs

Coordinate and Review AI/AN Clinical and Public Health Grant Programs: This involves the provision of a diverse group of experts in federal grants management, administrative experts (project management specialists, meeting facilitation, writers, organizers, web site developers), and clinical and public health experts experienced in working with AI/AN communities. It also involves the development of the grant application process, review coordination, and processing of more than 270 SDPI grants annually. It includes coordination, technical assistance, and auditing to ensure the grantees are meeting all grant-reporting requirements, in addition to the provision of administrative and clinical consultation.

• Develop Notices of Funding Opportunity (NOFO) for future SDPI funding.

o Provide a team of writing and federal grants experts to work under the direction of DDTP leadership.

o Write the NOFO for the new grant cycle, including use of the Best Practices.

o Provide DDTP and Division of Grants Management (DGM) with the draft NOFO for review and comment.

o Submit final NOFO document to DDTP.

o Develop the application and supporting documents/resources, including section

508 compliance (508c) application documents, reporting templates, frequently asked questions (FAQs), terms and conditions, and instructions.

• Provide coordination and assistance with the implementation of the Objective Review Committee (ORC) process for SDPI competitive grant applications o Assist DGM and DDTP leadership in recruiting, screening, selecting, and organizing reviewers for the ORC o Assist with reviewer trainings, including use of the Application Review Module (ARM), and assigning roles and responsibilities for each ORC member (e.g., Chairs, Priority Area Managers, reviewers) o Coordinate the ORC Kick-Off meeting o Assist in the preparation and implementation of the application review/scoring process.

o Coordinate all ORC panel and leadership meetings (approximately 30 panels and 250 reviewers).

o Assist in the evaluation/post-review of the ORC process.

• Must have extensive experience working with grants.gov and GrantSolutions, including the ARM system.

• For each SDPI continuation year, develop the continuation application, coordinate the review process, and assist ADCs with application reviews as requested.

• Develop and maintain grantee databases, distribution lists, and spreadsheets; generate requested information and reports; and distribute communication to grantees, as needed.

Integrate data from program applications into web-based applications, as needed.

o Must have working knowledge of developing and maintaining databases, distribution lists, and spreadsheets.

• Provide technical assistance to grantees, ADCs, DGM staff, and Project Officers regarding the grant application process.

Technical Assistance for AI/AN Clinical and Public Health Grant Programs: This involves the provision of clinical experts experienced in working with AI/AN communities to provide clinical program consultation and training for clinicians, program staff, etc.

Provide technical assistance:

• Clinical and public health issues related to SDPI grantees via webinars, e-mail, and in-person meetings.

• Diabetes in AI/AN children and youth, with an emphasis on prevention and treatment of obesity and type 2 diabetes.

• Diabetes and diabetes-related conditions for AI/AN communities, particularly in the areas of:

o Motivational interviewing and coaching o Early life interventions and trauma-informed care o Nephropathy and other diabetes complications o Food insecurity and Indigenous foods o Pregnancy and diabetes o Medical management of diabetes, hypertension, dyslipidemia, and obesity

Evaluate AI/AN Clinical and Public Health Programs: This involves the provision of experts, such as a biostatistician, as well as public health and data programming staff, for the purposes of coordinating and implementing the collection and analysis of outcome and statistical data. It also includes reporting outcome and statistical information in a variety of formats nationally and by Area, as needed.

• Coordinate and implement the annual IHS Diabetes Care and Outcomes Audit (Audit). Must have working knowledge and expertise in implementing and maintaining the Audit and WebAudit, as well as web systems that support the Audit process.

o Consult with IHS subject matter experts (SMEs) to determine annual changes in Audit data and reporting elements.

o Write, evaluate, and distribute Audit instructions, forms, checklists, and other documentation for the annual Audit, which requires yearly review and updates.

o Prepare specifications for the annual Audit programming changes to RPMS/DMS and the WebAudit, including details for Audit reports, data files, data processing, and standard reports.

o Program annual and other Web Audit changes and new functionality, including the development, testing, and maintenance of new Audit packages, as needed.

o Consult with IHS Office of Information Technology (OIT) staff, including RPMS programmers, to prepare documentation and fulfill the programmatic role for OIT processes.

o Monitor submission of Audit data from participating facilities in collaboration with ADCs.

o Review data submitted by facilities and communicate with staff as needed to correct data errors.

o Develop and conduct training for the Audit addressing topics, such as the annual overview, using the WebAudit and the SDPI Outcomes System (SOS) system, understanding Audit reports, and others.

o Develop content for the DDTP Audit website and the SOS and work with developers to review and update, as needed.

o Prepare test materials for the WebAudit (including data files and sample records) and participate in testing and quality assurance activities.

o Provide support and expert technical assistance to users of the WebAudit and SOS in collaboration with the other members.

o Facilitate/lead regular meetings of the Audit team and prepare and distribute meeting notes.

o Process and analyze data in collaboration with IHS DDTP Data Manager and SMEs.

o Prepare annual reports and presentations of results. Conduct additional analyses and prepare reports, as needed.

o Perform other tasks as needed to maintain all Audit activities and systems.

o Must have more than 5 years’ experience and an expert working knowledge of the

Audit and the WebAudit.

o Must have at least 5 years of documented experience with programming, maintaining, and updating the Audit and WebAudit. In addition, key personnel must have at least 5 years of experience with the Audit and WebAudit, as evidenced by their resumes. Responsibilities include, but are not limited to:

Serving as the primary Audit project manager who coordinates a team of experts, such as the clinical SMEs; IHS DMS programmers, analyst, and technical leads; WebAudit programmer; web developer; and website manager.

Serving as the Audit and WebAudit SME with the ability to provide training and user support, statistical and data management expertise, and prepare software requirements and specifications.

Assisting with the coordination of the Diabetes Management System (DMS) Audit tasks.

• Collaborate with DMS programming team to develop, test, train, and provide user support for the DMS software.

Assist with the development, testing, and release of the DMS Audit tools/patch.

• Coordinate and Implement Diabetes Data Statistical Support:

o Extract data from the IHS National Data Warehouse (NDW) General Data Mart and create Statistical Analysis Software (SAS) datasets with input from the DDTP SMEs for a variety of projects. Must have working knowledge, expertise, and access to the NDW and Epidemiology Data Marts.

o Collaborate on improvements and upgrades to the NDW General and Epidemiology Data Marts.

o Perform preliminary and exploratory analyses of data and share results with DDTP staff.

o Generate reports and graphs, automating the process to create these as necessary.

o Prepare annual estimates of diabetes prevalence in AI/AN overall and for any specified subgroups. Review preliminary, final, and age-adjusted estimates, as necessary. Prepare summary or comprehensive reports, as needed.

o Create documentation for all tasks related to the IHS NDW and diabetes surveillance.

o Perform data collection, processing, analysis, and reporting activities for SDPI and other projects, as needed.

o Participate in meetings and conference calls at the request of DDTP staff, face-to-face or via web-conferencing.

o Provide other statistical and data-related consulting and support, as needed.

• Implement and maintain SOS data system for Best Practice outcome measures.

o Determine requirements for data submission, processing, and reporting.

o Determine requirements for Area and administrative users, including user management, status reports, and others.

o Implement and maintain a web-based system within the IHS network, including testing and review.

o Maintain and add functionality, as needed.

o Provide support and training to users.

o Summarize, analyze, and report on SDPI Best Practice outcome measures.

o Automate the process for these tasks as much as possible.

Program Evaluation, Information, and Reporting Activities: This involves the provision of health science writers/editors, graphic designers, a photographer, web programmers, clinical and public health experts, and a biostatistician to work in collaboration using program evaluation data for the development and dissemination of national Fact Sheets about diabetes in AI/AN people and the impacts of the SDPI programs. It also includes assistance with the development of SDPI Reports to Congress (RTC) and manuscripts for publication in professional journals.

• Prepare DDTP National Data Fact Sheets.

o Develop and/or update DDTP Fact Sheets with current data, information, and activities.

• Assist DDTP in developing SDPI RTCs o Provide writing team of SMEs to work with DDTP staff.

o Prepare draft RTC with SME and DDTP staff input.

o Coordinate review of draft RTC.

o Provide formatting, layout, and graphic design services for RTC.

• Develop manuscripts for publication

• Use data from assessments, the Audit, and other newly collected data, to prepare and write manuscripts.

• Prepare abstracts, PowerPoint presentations, and posters for presentation of new SDPI information at national and Area diabetes meetings.

3. Translate Diabetes Research into Resources for Clinical Practice and Grant Programs/Communities

Review and Revise IHS Diabetes Standards of Care (SOC): This involves the provision of health science writers/editors, graphic designers and web programmers, clinical and public health experts.

• In collaboration with the DDTP director and the clinical consultant, identify and coordinate a workgroup of experts and writers to work on reviewing and revising each section of the

SOC.

• Review and edit the SOC content and format for uploading to the IHS webpage.

• Develop and implement plans for ongoing review and revision of the SOC and resources to assure content remains current and consistent with the Best Practices and Audit measures.

• Develop CME/CE approved clinical training webinars for health professional staff throughout the I/T/U systems of care providing updates on SOCs clinical and public health issues.

• Develop evidence-based, online SOC clinical resources and tools, such as algorithms, outlines for diabetes education classes, and recorded trainings.

Review and revise SDPI Best Practices: This involves the provision of scientific writers/editors, graphic designers and web programmers, clinical and public health experts, a biostatistician, and DDTP staff to review and revise Best Practices and to provide communication materials for clinicians and grantees.

• Coordinate a team of experts to review and revise the current Best Practices.

• In collaboration with the DDTP director and clinical consultant, review and edit Best Practices content.

• Prepare formatting, links, and all content for uploading to the DDTP webpage.

• Develop and implement a plan for ongoing review and revision of Best Practices and resources to assure content remains current with clinical guidelines and consistent with Audit measures.

• Develop webinar trainings for SDPI grantees to become knowledgeable of Best Practices and outcome measures. Hold multiple technical assistance sessions for grantees annually.

Provide Communication Materials for Clinicians, ADCs, and grant programs/ communities: This involves the provision of scientific writers/editors, graphic designers, web programmers, clinical and public health experts, and a biostatistician to develop, review, and revise clinician and patient education materials. Materials will be edited for appropriate literacy level and be reviewed by professional workgroup members and/or SMEs.

• Develop patient education materials, articles, and Public Service Announcements (PSA) on topics that relate to diabetes treatment and prevention in AI/AN communities.

• Obtain photographs of AI/AN activities/events to replenish photo library for RTC, website, and patient education materials.

• Develop tip sheets for patients and community members on health topics such as blood pressure, diabetes, nutrition, etc.

• Develop evidence-based, on-line clinical resources (clinical algorithms, outlines for diabetes education classes, etc.) and patient education tools and resources to make available on the DDTP website.

• In collaboration with DDTP leadership, develop and finalize communication materials and resources for dissemination. This includes:

o Technical writing/editing/formatting Edit, format, prepare, finalize, and incorporate graphic design elements

(e.g., IHS branding/logo) and prepare all documents for print/linking to website.

Prepare draft documents for review and comment by DDTP leadership.

Provide final print ready files to DDTP leadership.

Adapt for 508c

• Documents must be of high quality because they are often used for national audiences (e.g., Best Practices), distributed to high-level government officials (e.g., RTC) and to Tribal leaders (e.g., decision documents, consultation reports, documents related to grantee projects, etc.).

Assist DDTP in collaborations with federal and non-profit partners, such as the American Diabetes Association, Centers for Disease Control and Prevention, and various national Tribal organizations.

4. Dissemination of Information and Resources

Assist DDTP with ongoing development and utilization of the IHS DDTP and SDPI websites as the primary platform for dissemination of information and resources for clinical staff, SDPI grantees, and Tribal community members.

• Maintain and update DDTP and SDPI websites and applications including, changes to existing >300 web pages and associated links and addition and maintenance of new pages and links, as needed.

o Design and develop hand-coded, front-end framework utilizing Bootstrap, CSS, and JavaScript to interface efficiently with backend ColdFusion framework.

• Provide coordination of website strategy and content.

• Facilitate regular website team meetings to discuss the implementation of updates and processes.

• Disseminate current information, training, resources, and links for clinicians and SDPI grantees. This includes the provision of web pages for the SOCs, the Best Practices, algorithms, the Audit measures, web pages for grant applications processes and documents, and grant reporting instructions and forms.

• In collaboration with DDTP leadership, develop blogs, special training announcements, job postings, images, photos, videos, etc. to post on the DDTP/SDPI and IHS websites, as well as social media platforms.

o Assure compliance with approval process for use of images, photos, and videos.

o Create new design concepts, wireframes, webpage mockups, and working prototypes for new projects.

• Develop and implement a plan for ongoing review and revision of DDTP and SDPI website content, including links and clinician resources to assure content remains current.

• Advertise and provide links to all training opportunities offered by DDTP.

• Market website updates to stakeholders and maintain accurate and up-to-date e-mail distribution lists of grantees to disseminate website content, as needed.

• Coordinate the DDTP review process for new website content and work with the IHS OIT web team to ensure content is posted on the DDTP and SDPI webpages. Provide ongoing review of the website to assure web content remains accurate and compliant with IHS and 508c requirements.

• Track progress of website updates by using the website content template.

o Measure and analyze site traffic, user tendencies, and trends.

• Revise and maintain the online catalog system for ordering education materials and resources. Responsibilities include, but are not limited to:

o Coding the front-end interface in HyperText Markup Language (HTML) using a responsive template, so it can be viewed in a browser, as well as on mobile devices.

o Maintaining products, product details, inventory, and reports in a Structured Query language (SQL) database.

o Applying the ColdFusion code to link the display of catalog items and reports to the SQL database.

o Maintaining the online catalog on the DDTP website, including:

Adding Portable Document Formats (PDFs) to the online catalog when new items include downloadable materials.

Changing “featured” items on the catalog, as needed.

o Tracking, processing, and collaborating with the warehouse distribution center to fill online orders for various I/T/Us.

Must have excellent customer service skills, both verbally and in writing.

o Ensuring material and resource inventory records are up-to-date and complete.

o Serving as the liaison between DDTP and the warehouse distribution center.

o Processing special orders and expedited shipments for I/T/U customers, as well as track orders, as needed.

• Coordinate and streamline the website update process using the DDTP and SDPI website conventions and style guide.

• Work with the OIT for new changes and requirements to website infrastructure and organization.

• Ensure that the DDTP and SDPI website content complies with the IHS.gov MURA content management system.

Provide virtual trainings as a key venue for dissemination of information and resources for clinical staff and SDPI grantees.

• Provide and coordinate a multidisciplinary clinical training team to develop and implement three different training programs: Clinical, SDPI and SOS, and the Audit.

• Market and deliver virtual trainings to grantees and other stakeholders.

• Coordinate and facilitate contact with training presenters. Work with presenters for each training, ensuring educational objectives are met.

• Train presenters on using web-based conferencing platform features.

• Prepare documentation of training sessions and recordings, including training attendance data, participant evaluations, and provision of training certificates.

• Coordinate the Advancements in Diabetes webinar series, which offers approved CE/CME/CPEU credit for participants.

• Work in partnership with the IHS Clinical Support Center, the IHS Division of Oral Health, and the IHS Nutrition and Dietetics Training Program to complete CE/CME/CPEU applications and meet reporting requirements for live and recorded clinical training webinars.

• Provide and coordinate a team of clinical experts to develop and implement a program to provide training and technical assistance for grant and Audit processes.

• All of the trainings must be recorded, made 508c, and posted on the DDTP and SDPI websites.

5. Project Management

This involves the provision of a variety of experts who will provide project management services to bring together a broad range of interrelated tasks and desired outcomes (as described above). The quality, quantity, and timeliness of performed services will make a significant impact on the DDTP mission and overall program performance. This will ultimately affect key stakeholders that include SDPI grantees and I/T/U healthcare programs nationwide.

• Synthesize information gathered from workgroups and evaluations to determine priorities and content of needed resources. Brief DDTP leadership on recommendations for prioritizing projects and tasks.

• Coordinate and lead project tasks that are interrelated to ensure efficient processes are followed and to avoid duplication of activities.

• Monitor progress of project tasks. Identify potential delays or problems and develop/implement contingency plans. Review any necessary revisions with DDTP leadership.

• Communicate with DDTP leadership on a regular basis to identify project requirements and establish milestones, due dates, and progress reports. Meetings will be at least monthly and conducted via conference phone, webinar, e-mail, or in person.

• Provide ongoing coordination of a number of very significant and detailed projects including, but not limited to:

o Coordinating the programmatic aspects of the SDPI grant program o DDTP and SDPI websites processes, including management of content and compliance with IHS requirements to assure DDTP’s dissemination needs are fully addressed o Diabetes Care and Outcomes Audit o SDPI Outcomes System o Online catalog o Materials development o Training

TECHNICAL EXHIBIT 1

PERFORMANCE REQUIREMENTS SUMMARY

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective /Required Serviced

Standard/Performance Indicators

(Considered Successful If…)

Performance Threshold/

AQL

Method of Surveillance

Max. % Withheld

- Failure to Meet

AQL

Coordinating and Leading DDTP

National Projects, Meetings, and Workgroups.

1. Meetings and workgroups identified in the PWS and their outcomes are planned, facilitated and on schedule.

1. 90% compliance

1. COR will review contractor reports, meeting minutes and transcripts, and achievement of outcomes and review customer feedback and any complaints.

1. 15%

2. DDTP is provided with electronic monthly progress reports.

2. 90% compliance

2. COR will review contractor reports, evaluation summaries, and accomplishment of meeting and work group objectives.

2. 10%

Coordination, Programmatic Review, and Evaluation of AI/AN Clinical and

Public Health Programs.

1. Customers find reviews and technical assistance to be helpful, timely, and relevant.

1. 100% compliance

1. No valid customer complaints. CORs will monitor in person and/or gather reports on the performance of the contractor.

1. 10%

2. Documents and tools are complete, accurate, and submitted on time.

2. 90% compliance

2. COR will review reports and documents 2. 10%

3. Data management results in statistically relevant information that is presented in easy to use and understand formats.

3. 95% compliance -less than 2 valid customer complaints.

3. COR will review reports and documents and customer feedback.

3. 10%

Translating Diabetes Research into

Resources for Clinical Practices and Grant

Programs/Communities

1. Standards of Care, Best Practices, web pages, media materials, and educational resources and materials are accurate, user friendly, and delivered on time.

1. 100% compliance

1. COR will monitor Ongoing development, review, and completion of documents and work products.

1. 5%

2. Quality assurance plan for ongoing review and revision is developed and implemented.

2. 100% compliance

2. COR will review development of QA plan and monitor implementation.

2. 5%

3. Web site conforms to HIS regulations and policy and is updated within specified timelines.

3. 90% compliance

3. COR will monitor ongoing development and updating of web site.

3. 10%

4. Trainings are provided as identified in scope of work and participant evaluations are favorable.

4. 100% compliance

4. COR will monitor training schedule and participant feedback.

4. 5%

Dissemination of Information and

Resources

1. Web site content conforms to IHS regulations and policy and is updated within specified timelines.

1. 90% compliance

1. COR will monitor ongoing development and updating of web site content and web site use and feedback.

1. 5%

2. Trainings are provided as identified in scope of work, participant evaluations are favorable, and CME/CS reports are completed as required

2. 100% compliance

2. COR will monitor training schedule, participant feedback, and CME/CE reporting

2. 5%

Program Management

1. Project outcomes are achieved within required timelines.

1. 100% compliance

1. COR will monitor reports, deliverables, and performance of the contractor.

1. 5%

2. Communications with DDTP leadership and staff are scheduled in advance and maximize participation and productivity.

2. 100% compliance

2. COR will monitor communications, reports, deliverables, and performance of the contractor.

2. 5%

3. Activities are monitored to avoid duplication of services and cost efficiency of services.

3. 100% compliance

3. COR will monitor reports, invoices, deliverables, and performance of the contractor.

3. 5%

Performance Evaluation – If the contractor fails to perform required services at the acceptable quality level, payment may be withheld until the contractor makes corrections. In the event that the contractor is failing to perform any required services, the COR will provide written notice of such to the DDTP Director, the Contracting Office, and the contractor. The Contracting Office will issue the contractor a Contractor Discrepancy Report (CDR). The contractor shall have 14 calendar days to provide the Contracting Office with their response to the CDR. Upon evaluation of the contractor’s response to the CDR for tasks surveilled, the contractor’s payment for the month in which the performance in question occurred will be calculated as outlined below.

Contractor Payment – If the contractor fails to perform required services at the acceptable quality level, payment may be withheld until contractor makes corrections. If deviations continue after six (6) months, then payment may be reduced an additional 5% if compliance is less than 90% or 10% if compliance is less than 80%. If performance is below numerical standards, details will be recorded on the “past performance report card.” If performance is below standard for two (2) quarters in a row, government oversight or contractor reporting will be increased. The COR is responsible for documenting and communicating performance deviations, corrective actions, and performance improvements to the DDTP Director, the Contracting Office, and the contractor.

TECHNICAL EXHIBIT 2

DELIVERABLES SCHEDULE

Deliverable Frequency Copies Medium/Format Submit To

Key Personnel/Resumes

Once – Proposal Submission;

and/or 30 calendar days prior to any replacement.

Proposal and/or Email Attachment.

The Contractor shall identify all key personnel with corresponding labor categories and submit detailed resumes for each individual.

Contract Officer, Program Officer, and

COR

Quality Control Plan (QCP) Once – Proposal Submission 1

Proposal Attachment. The Contractor shall develop a QCP to ensure performance and deliverable quality are actively monitored.

Contracting Officer and

COR.

Quality Assurance Surveillance Plan

(QASP)

Once – At time of Award 1

Award Attachment. The QASP shall be finalized following award. The QASP is a living document and may be updated by the Government, as necessary.

Contracting Officer, COR, and Contractor.

Monthly Progress Report

Monthly – End of each calendar month 1

Via Email Attachment. The Monthly Progress Report shall include a brief statement of progress during the preceding month; problems encountered and proposed solutions, initiatives undertaken, and an accounting of all costs in the contract.

COR

Annual Report

Annually – 12 months after contract award/start date and every 12 months thereafter;

except for the final period of performance, when the Final

Report is due.

Via Email Attachment. The Annual Report Shall describe the Contractor’s accomplishments by task areas and provide a candid assessment of the project’s progress, noting problems that arose and how they were addressed.

Contract Officer, Program Officer, and

COR

Final Report Once – End of the final period of performance/contract expiration.

Via Email Attachment. The Final Report shall include a summary of the entire contract accomplishments and progress, problems, and solutions that occurred during the final contact year.

Contract Officer, Program Officer, and

COR

Contract Progress:

Task Oversight Monthly - End of each calendar month 1 Monthly Progress Report and Meeting Minutes. COR

Website Content and Design

Monthly - End of each calendar month; and/or as needed.

1 Monthly Progress Report and Meeting

Minutes.

Program

Officer, COR

WebAudit and SDPI Outcomes System (SOS) Programing

WebAudit- Annual updates SOS- Annual updates. 1 Monthly Progress Report and Meeting

Minutes.

Program

Officer, COR

SDPI and Clinical Training

Webinars: 1-4 times per month 1 Monthly Progress Report and Meeting

Minutes.

Program

Officer, COR

Planning meetings: 1 per month

SDPI Grant Application

Reviews

October/November; and/or as needed. 1 Annual/Monthly Progress Reports and/or Meeting Minutes.

Program

Officer, COR

Accreditation of DDTP Clinical Training for

CME/CE Credits

Monthly - End of each calendar month 1

Monthly Progress Report, Meeting Minutes, and/or Notification of

Accreditation from the IHS Clinical Support Center.

Program Officer, COR

Order Processing of DDTP Online

Catalog

Monthly - End of each calendar month 1 Monthly Progress Report, Meeting

Minutes, and/or Orders. COR

DDTP Fact Sheet Updates Annually 1 Annual Report and Draft DDTP Fact

Sheet documents.

Program

Officer, COR