IMM Requirements Worksheet 09-06-2022.xlsx
XLSX spreadsheet 400 KB Posted
- Solicitation number
- IMD250004
- Issued by
-
Administrative Office of the U.S. Courts
About this file
This document is a Request for Information (RFI) related to an IT Monitoring and Management (IMM) Cyclical Replacement project for the Administrative Office of the U.S. Courts. The government is seeking information on solutions that can cyclically replace their current IMM system with an equivalent or better solution. Respondents are requested to indicate if they can meet the salient characteristics outlined, which include requirements such as log collection, single user interface, PerfStack capabilities, VPN and bandwidth monitoring, integration with cloud and on-premises environments, reporting and alerting capabilities, and compliance management. Respondents who cannot meet all salient characteristics are asked to explain how their alternate solution meets or exceeds the government's requirements. The RFI also includes a list of the current SolarWinds components and quantities that comprise the existing IMM solution, as well as instructions for submitting responses and a set of questions for industry. This will be a fully open competition for the replacement of the government's IMM system.
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2. Instructions
| Instructions for submitting Request For Information (RFI) response | |
| 1 | The vendor shall provide the following information: |
A technical description of the solution being offered with sufficient detail to demonstrate how the offered product meets the mandatory requirement as outlined in the IMM Requirements Tab 3.
Supporting documentation, which shall include architecture diagrams, component parts list, product literature, white paper(s), specification sheet(s), installation guide, admin guide, and any other relevant information needed to support the mandatory requirement.
2 The vendor shall fill out columns "C", "D", "E", and "Bidder Explanation" in the "IMM Requirements" Tab 3.
3 The vendor shall respond to the "Questions to Industry" Tab 4.
4 The vendor shall respond to the "Current Solution Parts" Tab 5, by completing the "Proposed Solution" table in Tab 6. A list of part numbers that comprise the current solution is provided in Tab 5 to help indicate the size of the current solution/system. Please provide equivalent list of part numbers, quantity, and list price.
5 The vendor technical description shall not exceed 25 pages. 11pt. Times new Roman Font on 8½’ x 11” standard paper, with 1” margins and No Hyperlinks will be acknowledged or accepted.
1. IMM Project Request for Information (RFI) on IT Monitoring and Management (IMM) Cyclical Replacement Project
“The government currently envisions the cyclical replacement of it's current IMM solution to an equivalent or better solution. It does, however, recognize that there may be alternate solutions that are capable of meeting or exceeding its current needs. For this reason, the government is requesting that respondents to this RFI provide a cover sheet indicating they meet or exceed the salient characteristics and offer any other alternate solutions. For those respondents who indicate they do not meet all salient characteristics, please indicate how the alternate solution meets or exceeds the government's requirements, including any major or minor advantages and disadvantages of the alternate solution.”
3. IMM Requirements
| Salient Characteristics | Requirement | Meets Requirement | EXPLAIN/Provide details on how this requirement is met. Include document title and page number in literature that demonstrates this capability? | |
| Yes | No | |||
| The AO requires a solution to cyclically replace the current IT Monitoring and Management system with same or equivalent vendor that meets the requirements. | ||||
| The main salient characteristics required to support the cyclical replacement implementation are: | Application must be a log collector for multi-vendor devices | |||
| Application needs to have one user interface and not multiple tools or webpages for complete access. This needs to be accomplished with a single vendor. | ||||
| Application must allow for any entity to be monitored within a graph placement. This is called PerfStack abilities. This allows our organization to place any monitored entity regardless of what device it comes from to be on one real-time graph. VPN and bandwidth monitoring is critical and we have to have this for security and network access to remain seamless. Ex. Bandwidth of all Lumen interfaces are on one graph in real time and allows us to see anomalies. | ||||
| Application must use ICMP, SNMP, API, WMI, Mbeans, and VMware | ||||
| Application must have the ability to have a functional topology of infrastructure dependency mapping | ||||
| Application must monitor Azure and AWS IaaS, PaaS, and SaaS | ||||
| Application has to provide real-time and historical health performance statistics for IT infrastructure devices. | ||||
| Application must generate reports that provide insight into VPN usage and user activity | ||||
| Application must provide a virtual appliance-based solution | ||||
| Application must provide a user-friendly Web-based user interface reducing the need for detailed knowledge of log data structure | ||||
| Application must allow users to create and schedule custom reports on VPN usage and user session details | ||||
| Application must produce real-time reports within seconds of logs generated by the source devices | ||||
| Application must allow scheduled and custom reports to be exported to using these formats: Excel, PDF, HTML, and CSV | ||||
| Application must allow for scheduled reports to be run daily, weekly, monthly, one-time, or based on a custom date range provided by the user | ||||
| Application must be able to allow monitored entities to be placed within on graph regardless of what device the monitored entity is from. | ||||
| Application must allow application template monitoring of the full stack using multiple protocols | ||||
| Application must allow for multiple authentication mechanisms for administrators including Local, RADIUS, LDAP and Active Directory | ||||
| Application must provide multi-tenant administrative capability | ||||
| Application must allow delegation of the proper access to administrators and report consumers with its granular role-based access controls | ||||
| Application must allow for data segmentation based on source devices/nodes, realms, roles, and groups. | ||||
| Application must allow for system health alerts and monitoring with delivery of alerts via email, SNMP traps, and using a web-based dashboard, text to speech, syslog and events. | ||||
| Application must allow for data Retention according to the agency's policies | ||||
| Application must allow for backups and HA clustering using multiple virtual appliances to provide non-stop reporting | ||||
| Application must be able to integrate with ServiceNow fully. Open, update, and close tickets. | ||||
| Application must allow for custom criteria to be created for segmentation and filtering. Custom properties\entities | ||||
| Application must provide configuration compliance reporting | ||||
| Application must provide SCP\SFTP file server for archiving of configuration | ||||
| Application must allow for SCP\SFTP configuration transfers | ||||
| Application must provide configuration backups including binary | ||||
| Application must provide Configuration management through SSH and API | ||||
| Application must allow multiple protocols to access configuration files | ||||
| Application must allow the collection and usage of NetFlow, Cflow, and Sflow | ||||
| Application must have roles for configuration access from network devices | ||||
| Application must allow unique custom monitoring of OIDs | ||||
| Application must allow customization of views at all levels and limitations of nodes | ||||
| Application must allow for regular expression text matching | ||||
| Application must have the ability to do continuous synthetic transaction monitoring | ||||
| Application must allow users to correlate network topology to endpoints and users | ||||
| Application must allow users to track sensitive or suspicious devices with a watch list | ||||
| Application must allow users to remotely turn switch ports on and of | ||||
| Application must allow for multi-vendor out of the box database templates for monitoring and querying. | ||||
| Application must allow for compare and compliance on configuration files. | ||||
| Application must be able to gather and use multi-context configuration files | ||||
| Application must allow for configuration jobs to be executed and reported on. | ||||
| Application must allow for firmware upgrades on network devices using checksums and secure file server | ||||
| Application must allow for cloud application monitoring of health statistics | ||||
| Application needs to have IPAM abilities and integration with Infoblox. | ||||
| Application needs to have an API back in that can be used for integration (Splunk, Reports, etc.) | ||||
| VoIP MOS, Jitter, and video monitoring and management | ||||
| IP Address monitor and manager with DDI capabilities | ||||
| Database querying monitoring and management for optimization | ||||
| Synthetic traffic monitoring endpoint to endpoint | ||||
| Synthetic web user monitoring | ||||
| Application must allow IP SLAs and VOIP monitoring | ||||
| Application must allow port management | ||||
| Application must have an agent ability to gather data on Windows\Linux\server types | ||||
| Application must all F5 load balancing of the website access | ||||
| Application should allow for performance suggestions on application templates and databases | ||||
| Application must allow alerting that is customizable | ||||
| Application must allow syslog alerting | ||||
| Application must allow application management server restart of services and running of scripts like PowerShell via alerts or events responses | ||||
| Application must have the ability to manage ports and locate devices via MAC address with white lists | ||||
| Application must allow agent polling for windows\Linux | ||||
| Application must provide port management with the ability to turn on and turn off through the user interface. | ||||
| Application must provide web performance statistics | ||||
| Application should provide log and event management | ||||
| Application should provide database query analyzation | ||||
| Application should manage across on-premises, hybrid, and cloud | ||||
| Application should provide insight into Firewalls and bundled port channels | ||||
| Application should be able to monitor and manage vm sprawl | ||||
| Application should be able to monitor Informix and DB2 applications | ||||
| Application must be able to monitoring multi-vendor virtualization environments and storage | ||||
| Bidder Explanation: | ||||
| Product Training | Yes | No | ||
| Comprehensive product and process training | Support services that include the training of the AO administrators on the management interface for the IT Monitoring and Management solution. | |||
| Bidder Explanation: | ||||
| Support and Maintenance | Yes | No | ||
| Support and Maintenance, at a minimum, must include: | Provide continued support of any new proposed IT Monitoring and Management solution. | |||
| Provide continued support services regarding the management interface. | ||||
| Make available and or continue to provide software updates when updates are made. | ||||
| Provide 24x7 email/phone support for hardware and software. | ||||
| Bidder Explanation: |
4. Questions to Industry tc={8A49E01B-FE62-4C85-876D-ECC2D3516FED}: [Threaded comment]
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Comment:
| Is this brand name or equal? | 1 | The SolarWinds component, Perfstack, allows users to report on, and place, any entity monitored, on to one screen with real-time polling options. Per Stack application allows for any entity to be monitored within a graph placement. This allows AOUSC to place any monitored entity, regardless of what device it comes from, to be on one real-time graph. VPN and bandwidth monitoring is critical and the AOUSC must have this for security and network access to remain seamless. As an example, the bandwidth of all Lumen interfaces are on one graph in real time allowing anomalies to be seen to the right of this cell. How does the proposed solution do the same? |
| 2 | The SolarWinds platform allows for integration of all modules so that you have custom properties for management that are cross-functional. This allows us to better provide different services within the main installation to different groups by limiting access and views by custom properties. This also allows for dynamic alert queries so we could have one alert that has multiple triggers and not making the managers add or remove devices, applications, interfaces etc. How does the proposed solution do the same? | |
| 3 | SolarWinds allows for custom OID (SNMP) polling with API custom GET and POST polling of metrics as well as management. This allows for monitoring and to place configs and schemas within our database naturally as if it was a provided out of the box solution. The user doesn't know that this is custom as it is seamless in their views. How does the proposed solution do the same? | |
| 4 | SolarWinds offers integration NetPath which allows network configuration manager, NetFlow, network performance monitor, service application monitor to be displayed for faster tracking of network topology that is both dynamic and historical. Providing ARIN data (American registry for Internet Numbers) of outside the internal network for fast resolution of network or application issues. How does the proposed solution do the same? | |
| 5 | SolarWinds offers network management, virtualization management, database performance query analysis and server management with a full stack view. How does the proposed solution do the same? | |
| 6 | Compliance of configurations using baselines, favorite, and allowing custom or basic run\start configurations by parsing data within is a major component to our SolarWinds solution. This also allows for auto-remediation if found\if not found. How does the proposed solution do the same? | |
| 7 | SolarWinds with the modules that we have and use today presents with one user interface that work together. This is vital for any solutions to be proposed as the goal is to have one tool and not several that are disconnected. How does the proposed solution do the same or better? | |
| 8 | SolarWinds allows for database querying of their data via API for reporting and custom widgets within the user interface. How does the proposed solution do the same? | |
| 9 | SolarWinds allows for custom reporting using SWQL, SQL, drag and drop, while utilizing every module and custom property for tailored reporting from beginner to advanced. How does the proposed solution do the same? | |
| 10 | SolarWinds allows for variables to be used through the product features. One of our heavily used features is within alerting. We have the ability to place distros and manage them without going to an alerting page. This allows for faster management of alerts. We currently use these to integrate using protocol API, with ServiceNow to allow for integration of open\update\close tickets with their required information and ours. How does the proposed solution do the same? | |
| 11 | Solarwinds has has a module called Storage Resource Monitor (SRM) that is able to monitor virtualization and storage as one solution. How does your proposed solution do the same? |
5. Current Solution Parts The current solution is SolarWinds which is comprised of this list of Part Numbers and Quantities.
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Comment:
Since this was done last year, does the requirements list need to be updated? Is so please update the IGCE.
| SKU | Quantity | Product | For sizing purposes, how the product is used. |
| 3512 | 8.00 | Engineer's Toolset Per Seat License | 50 users to access 60 different tools for networking troubleshooting and diagnostics. |
| 300052052 | 6.00 | Kiwi Syslog Server Single Install with 12m Maint | Each server collects 2 million messages per hour. The Syslog\trap collector doest load balancing and integrates with the Orion platform for enterprise infrastructure. Total for the 6 we have today is: 1,200,000 messages per hour. |
| 3340 | 2.00 | Network Topology Mapper License | Unlimited users. Two on prem software installations. Automated network mapping software allows discovery of the entire network and creates comprehensive, detailed network topology maps. You can also edit node details of map objects and connect network devices manually using ICMP, SNMP, WMI, CDP, VMware, and Microsoft Hyper-V. |
| 1248 | 26.00 | Addtl Poller Standard Polling Rate for Unlimited Licenses | 312,000 nodes\devices extension of all Orion platform modules for scalability. Network performance monitor, IP Address manager, NetFlow, Network Configuration manager, patch Manager, server & application monitor, user devices tracker, virtualization manager, database performance analyzer, VoIP & network quality manager, and web performance monitor. |
| 1250 | 11.00 | Additional Web Server | 550 users to access the webserver at one time with integration of F5 for load balancing. |
| 6000 | 1.00 | IP Address Manager IP1000 | 1000 IP address for monitoring and management for Lab environment. Prevents IP conflicts with powerful IPv4 and IPv6 address management. Manages Microsoft®, Cisco®, and ISC DHCP servers, and Microsoft and BIND DNS servers. View subnets from all Infoblox® Network Views at the same time and segment subnets without the need to create a new Network View. Centrally monitors Amazon Route 53®and Azure®DNS zones and records. Automates static IP requests with IPAM’s IP request form to speed the deployment of devices. Offers API support to provide two-way integration with third-party software. Enables the automated provisioning of virtual machines by integrating with VMware®, vRealize®, and Orchestrator™. |
| 6003 | 2.00 | IP Address Manager IPX | • Unlimited IP addresses for monitoring and management through the IPAM Module |
• Prevents IP conflicts with powerful IPv4 and IPv6 address management
• Manages Microsoft®, Cisco®, and ISC DHCP servers, and Microsoft and BIND DNS servers
• View subnets from all Infoblox® Network Views at the same time and segment subnets without the need to create a new Network View
• Centrally monitors Amazon Route 53® and Azure® DNS zones and records
• Automates static IP requests with IPAM’s IP request form to speed the deployment of devices
• Offers API support to provide two-way integration with third-party software
• Enables the automated provisioning of virtual machines by integrating with VMware® vRealize® Orchestrator™
| 3051 | 1.00 | NetFlow Traffic Analyzer for NPM SL250 | 250 Netflow sources for monitoring within Lab environment. NetFlow analyzer and network bandwidth monitoring software. Gets flow data from multiple vendors, including NetFlow v5 and v9, Juniper® JFlow™, sFlow®, Huawei® NetStream™, and IPFIX. application recognition with Cisco® NBAR2, and pre- and post-policy CBQoS class maps, so you can optimize your CBQoS policies. |
| 3054 | 2.00 | NetFlow Traffic Analyzer for NPM SLX | Unlimited Netflow sources for monitoring within the platform solution. NetFlow analyzer and network bandwidth monitoring software. Flow data from multiple vendors, including NetFlow v5 and v9, Juniper® JFlow™, sFlow®, Huawei® NetStream™, IPFIX. application recognition with Cisco® NBAR2, and pre- and post-policy CBQoS class maps, so you can optimize your CBQoS policies. |
| 4100 | 2.00 | Network Configuration Manager DL50 | 50 devices for monitoring and management Network configurations. Configuration support for network device vendors, including Cisco®, Palo Alto Networks®, Juniper®, HP®, Huawei®, F5®, Avaya®, Ruckus®, and CLI, Menu-driven, and API devices. Automated bulk deployment of standardized device configs. Set up automatic backups of device configurations and rollback to the last known good configurations. Automatically identify IOS® devices with potential vulnerabilities, using the NIST CVE repository service, and provides the tools to manage the investigation, remediation, or waiver of each vulnerability. Audits device configs for NIST FISMA, DISA STIG, HIPAA, DSS PCI compliance and custom compliance reports. |
| 4106 | 2.00 | Network Configuration Manager DLX | Unlimited devices. Configuration support for network device vendors, including Cisco®, Palo Alto Networks®, Juniper®, HP®, Huawei®, F5®, Avaya®, Ruckus®, and CLI, Menu-driven, and API devices. Automated bulk deployment of standardized device configs. Set up automatic backups of device configurations and rollback to the last known good configurations. Automatically identify IOS® devices with potential vulnerabilities, using the NIST CVE repository service, and provides the tools to manage the investigation, remediation, or waiver of each vulnerability. Audits device configs for NIST FISMA, DISA STIG, HIPAA, DSS PCI compliance and custom compliance reports. |
| 1246 | 1.00 | Network Performance Monitor SL250 | 250 devices for lab environment. Multi-vendor network monitoring that scales and expands with the needs of the network. Network Insights for deeper visibility. Intelligent maps, NetPath and PerfStack for troubleshooting. Intelligent alerting for dependencies, reporting, custom properties, health metrics using ICMP, SNMP, WMY, and CLI. |
| 1243 | 2.00 | Network Performance Monitor SLX | Unlimited devices. Multi-vendor network monitoring scales and expands with the needs of your network. Network Insights for deeper visibility. Intelligent maps, NetPath and PerfStack for troubleshooting. Intelligent alerting for dependencies, reporting, custom properties, health metrics using ICMP, SNMP, WMY, and CLI. |
| 11001 | 2.00 | Patch Manager PM250 | 250 servers in lab environment. Microsoft WSUS patch management, integrations with SCCM, third-party application patching, prebuilt/pretested packages, patch compliance reports, and patch status dashboard. |
| 7205 | 1.00 | Serv-U MFT Server (1 server) | One server installation for lab environment. Secure file transfers in and outside of the organization. FTP server software for secure file transfer, ad hoc file sharing to easily send and request files, anywhere, anytime file transfer from web and mobile devices, upload and download large files quickly and easily, centralized file transfer management and automation, and maintain regulatory compliance. |
| 7206 | 2.00 | Serv-U MFT Server (2 to 4 servers) | Up to four server installations. Secure file transfers in and outside of the organization. FTP server software for secure file transfer, ad hoc file sharing to easily send and request files, anywhere, anytime file transfer from web and mobile devices, upload and download large files quickly and easily, centralized file transfer management and automation, and maintain regulatory compliance. |
| 4803 | 1.00 | Server & Application Monitor AL300 | 300 applications for lab environment. Comprehensive server and application monitor for Azure and AWS IaaS, PaaS, and SaaS. 1,200+ out-of-the-box monitoring templates with ability to use community templates. Custom monitoring with REST API, WMI, SNMP, and PowerShell scripts. Customizable server monitoring and infrastructure dependency mapping. |
| 4807 | 1.00 | Server & Application Monitor ALX | Comprehensive server and application monitor for Azure and AWS IaaS, PaaS, and SaaS. 1,200+ out-of-the-box monitoring templates with ability to use community templates. Custom monitoring with REST API, WMI, SNMP, and PowerShell scripts. Customizable server monitoring, and infrastructure dependency mapping. |
| 4807 | 1.00 | Server & Application Monitor ALX | Comprehensive server and application monitor for Azure and AWS IaaS, PaaS, and SaaS. 1,200+ out-of-the-box monitoring templates with ability to use community templates. Custom monitoring with REST API, WMI, SNMP, and PowerShell scripts. Customizable server monitoring, and infrastructure dependency mapping. |
| 6301 | 1.00 | User Device Tracker UT2500 | 2500 port\interfaces for lab environment network device tracking software designed to locate users and devices on the network. Identify users with Active Directory integration, whitelist hosts to detect rogue devices, track sensitive or suspicious devices with a watch list, correlate network topology to endpoints and users, and remotely turn switch ports on and off. |
| 6306 | 2.00 | User Device Tracker UTX | Unlimited port\interfaces. Network device tracking software designed to locate users and devices on the network. Identify users with Active Directory integration, whitelist hosts to detect rogue devices, track sensitive or suspicious devices with a watch list, correlate network topology to endpoints and users, and remotely turn switch ports on and off. |
| 14003 | 2.00 | Virtualization Manager VM64 (up to 64 sockets) | 64 sockets licensing. Virtual machine monitoring and management designed to fix and optimize performance issues. Virtualization performance management, capacity planning tools, and VM sprawl management. Predictive recommendations that manage across on-premises, hybrid, and cloudVisibility. Across the entire application stack. |
| 4330 | 1.00 | VNQM (IP SLA 5, IP Phone 300) | 5 SLA's and 300 IP phones for monitoring and management within a lab environment. Monitor's VoIP call quality metrics, including jitter, latency, packet loss, and MOS. Gain valuable Cisco SIP trunk metrics, including status and call activity, to aid in troubleshooting. Correlate call issues with WAN performance for advanced troubleshooting of Cisco and Avaya®calls. Monitor site-to-site WAN performance using Cisco IP SLA technology. Provides VoIP gateway and performance details, including PRI trunk and channel utilization, for help with capacity planning. Searches and filters call detail records. Automatically discover Cisco IP SLA-enabled network devices. |
| 4333 | 2.00 | VNQM (IP SLA X, IP Phone X) | Unlimited IP SLA and IP Phones. Monitor's VoIP call quality metrics, including jitter, latency, packet loss, and MOS. Gain valuable Cisco SIP trunk metrics, including status and call activity, to aid in troubleshooting. Correlate call issues with WAN performance for advanced troubleshooting of Cisco and Avaya® calls. Monitors site-to-site WAN performance using Cisco IP SLA technology. Provides VoIP gateway and performance details, including PRI trunk and channel utilization, for help with capacity planning. Searches and filters call detail records. Automatically discover Cisco IP SLA-enabled network devices. |
| 13200 | 1.00 | Web Help Desk Per Technician License (1 to 5 users) | 1-5 users for lab environment. Help Desk Ticketing and Asset Management Software. Automation of ticketing, centralized knowledge base tracking and management of IT assets, simplified project and task management with relational ticketing, integration with Active Directory and LDAP, and reporting to measure SLAs. |
| 13203 | 30.00 | Web Help Desk Per Technician License (21 to 30 users) | 21-30 users\groups Help Desk Ticketing and Asset Management Software. Automation of ticketing, centralized knowledge base, tracking and management of IT assets, simplified project and task management with relational ticketing, integration with Active Directory and LDAP, and reporting to measure SLAs. |
| 2513 | 1.00 | Web Performance Monitor WPMX | Unlimited playback and transaction for lab environment. Monitor Internal, SaaS-Based, and Customer-Facing Web Apps. Monitor web applications such as CRM, supply chain, and help desk. Web Performance Monitor monitor internal resources. |
| 43000 | 4.00 | Web Performance Monitor WPMX | Unlimited playback and transactions with load balancing for multiple subnet and security zones. Monitor Internal, SaaS-Based, and Customer-Facing Web Apps. Monitor web applications such as CRM, supply chain, and help desk. Web Performance Monitor monitor internal resources. |
6. Proposed Solution
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File details come from the government source that posted it. Updated .