III QASP LEC Pensacola 20OCT23.doc

NCTAMS LANT BCO Pensacola Division N94 LEC Pensacola Complex Quality Assurance Surveillance Plan (QASP)

30 OCT 23

NCTAMS LANT Pensacola Division, LEC PENSACOLA COMPLEX

QUALITY ASSURANCE SURVEILLANCE PLAN

(QASP)

Purpose: To ensure the Government has an effective and systematic method of surveillance for the services in the Performance Work Statement (PWS). The Quality Assurance Surveillance Plan (QASP) will be used primarily as a tool to verify that the contractor is performing all services required by the PWS in a timely, accurate and complete fashion.

1.

Critical performance processes and requirements: Critical to the performance of telecommunications Operations and Maintenance (O&M) support services provide maintenance support to telecommunications voice and data circuits beyond the established demarcation sites utilizing existing copper and fiber infrastructure.

2.

Performance Standards a.

Schedule - The due dates for deliverables and the actual accomplishment of the schedule will be assessed against original due dates and milestones established for the contract.

b.

Deliverables – The deliverables required to be submitted will be assessed against the specifications for the deliverables detailed in the contract for the required content, quality, timeliness, and accuracy.

c.

Past Performance - In addition to any schedule, deliverables, and cost aspects of performance discussed above, pursuant to FAR 42.15, the Government will assess the contractor’s record of conforming to contract requirements and to standards of good workmanship, the contractor’s adherence to contract schedules including the administrative aspects of performance, the contractor’s history of reasonable and cooperative behavior and commitment to customer satisfaction, and the contractor’s business-like concern for the interest of the customer.

3.

Surveillance methods: The primary methods of surveillance used to monitor performance of this contract will include, but not be limited to, random or planned sampling, periodic inspections, customer feedback, and validated customer complaints.

4.

Performance Measurement: Performance Requirements are identified in PWS QASP Matrix:

If performance is within acceptable levels, it will be considered to be satisfactory. If not, overall performance may be considered unsatisfactory.

Incentives/Disincentives:

The Contracting Officer Representative (COR) makes an annual report on Contractor Performance Assessment Reporting System (CPARS or other annual report). The contractor’s failure to achieve satisfactory performance under the contract/task order, reflected in the COR’s annual report, may result in termination of the contract/task order and may also result in the loss of future Government contracts/task orders. The contractor’s failure to achieve satisfactory performance under the contract may result in the non-exercise of available options.

For each item that does not meet acceptable levels, the Government may issue a Contract Discrepancy Report (CDR). CDRs will be forwarded to the Contracting Officer with a copy sent to the contractor. The contractor must reply in writing within 5 days of receipt identifying how future occurrences of the problem will be prevented. Based upon the contractor’s past performance and plan to solve the problem, the Contracting Officer will determine if any further action will be taken.

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