II QASP Matrix PNS Complex LEC 20OCT2023 (1).xlsx
XLSX spreadsheet 13 KB Posted
- Attached to
- Local Exchange Carrier (LEC)
- Solicitation number
- N0018924Q0228
About this file
This document is a Quality Assurance Surveillance Plan (QASP) Matrix that outlines the performance standards and assessment methods for a Local Exchange Carrier (LEC) service contract supporting the Naval Air Station (NAS) Pensacola Complex in Florida.
The QASP defines three service levels - Routine, Major Incident, and Catastrophic Incident - with associated response times, resolution periods, and performance standards. It also covers contract deliverables, overall contract performance, invoicing, and compliance with FAR 52.222-50 on combating trafficking. The performance standards range from 96% to 100% resolution, and the assessment methods include contractor metrics, spot checks, and review by the Contracting Officer's Representative (COR). The related federal contract opportunity is Solicitation Number N0018924Q0228 for leased LEC access commercial network service supporting the NAS Pensacola Complex.
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Other files
| File | Type | Posted |
|---|---|---|
| Questions and Answers.docx | DOCX document | |
| SSJ Redacted.pdf | ||
| II PWS LEC PNS Complex 20OCT23 FINAL.docx | DOCX document | |
| 2.01 Combined Synopsis for LEC Pensacola+LM.docx | DOCX document | |
| 2.02 Clauses and Provisions +LM.docx | DOCX document | |
| III QASP LEC Pensacola 20OCT23.doc | DOC document |
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Text version
Sheet1 NCTAMS LANT Pensacola Complex LEC - Quality Assurance Surveillance Plan - Performance Standards (PS) and Assessment Methods (AM) Matrix
20 OCT 23
| Role | Service Type | Discription | Response Period | Resolution Period | Performance Standard (PS) | Effectiveness Level | Assessment Method (AM) |
| Response Time | Routine | Routine Service Calls: Is a situation that has conditions that cause degraded service or a fault condition that makes the system perform at a level less than that for which it is designed; condition discovered in automatic routing which has not shown in the operation of the equipment, but requires attention. A loss of less than 20% of however can be situational depended. | Normal Business Hours. Reachable 24x7. | Technical service shall be dispatched and on-site no later than 1200 hours the next business day. | 96.00% resolution | 99.99% | Contractor metrics, spot checks |
| Major Incident | Rapid Action: A loss of 20% - 94% of service. Respond to service on location 24/7 within 4 hours receipt of request ticket/Call. Resolve telephone equipment service request to the “normal operating condition”. | Normal & After Business Hours. Reachable 24x7. | 4 working hours from report onsite following site POC notice. | 98.00% resolution | 99.99% | Contractor metrics, spot checks | |
| Catastrophic Incident | Immediate Action: A loss of 95% of service. Respond to service on location 24/7 within 2 hours receipt of request ticket/Call. Resolve telephone equipment service request to the “normal operating condition” | Normal & After Business Hours. Reachable 24x7. | 2 working hours from report onsite following site POC notice. | 98.00% resolution | 99.99% | Contractor metrics, spot checks | |
| Contract Deliverables | Scheduled or Upon Request | Contract deliverables furnished as prescribed in the PWS, attachments, CDRLs, Task Orders, etc., as applicable. | Per PWS | Per PWS | 100% inspected items | > 90% Deliverables submitted timely and without rework required | Inspection by the Contracting Officer Representative (COR) |
| Overall Contract Performance | Scheduled | Overall contract performance of sufficient quality to earn a Satisfactory (or higher) rating in the COR’s annual report on Contractor Performance | Per PWS | Per PWS | Annual 100% | All performance elements rated satisfactory or higher | Assessment by the COR and Customer Survey |
| Contract Performance Invoicing | Scheduled | Monthly invoices per contract procedures are timely and accurate. | Per PWS | Per PWS | Monthly 100% | > 98% Accuracy | Review and acceptance of the invoice by the COR or assigned |
| Combating Trafficking | As Needed | The contractor shall ensure |
compliance with FAR 52.222-50 Per PWS Per PWS 100% Contract Discrepancy Report may be completed.
Failure to comply may be documented in Contractor Performance Assessment Reporting System (CPARS) and in future requests for Past Performance information. The Contracting Officer will review as needed.
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