II_01_Exhibit A - PPQ Fillable.pdf

PAST PERFORMANCE QUESTIONNAIRE

OFFEROR/TEAM:

1. REFERENCE INFORMATION FOR:

Contractor:

Contract Number:

Prime or Sub:

Contract Type: ( ) Fixed Price Type ( ) Cost-Reimbursement Type ( ) Other:

Period of

Performance:

Total Contract

Value: $

2. CLIENT CONTACT INFORMATION: Please provide the following information for the person(s) providing the reference (to assist us in tracking responses received and resolving any conflicts in the evaluation process if necessary)

Name of Contact:

Phone & Email:

Organization/Office:

Position Title/Grade:

Period of involvement in contract:

Questionnaire Completion Date:

A. List the most recent product(s) you have contracted for from the contractor, and the dates of these contracts used. Please include information about the platforms being used (CPARS information i.e.

WinXP, WinNT, UNIX, Internet, etc.).:

Please respond to Sections B and C using the following scale. Select the appropriate response for each question.

Adjectival Rating for Factor Past Performance

1. Excellent

2. Good

3. Satisfactory

4. Unsatisfactory

5. Neutral

Adjectival Ratings for Past Performance

PAST PERFORMANCE RATING

Rating Description

EXCELLENT Performance significantly and consistently exceeds contract requirements to the customers benefit. There were no quality, cost or schedule issues identified. Risk to successful performance is very low.

GOOD Performance meets all contractual requirements and exceeds some to the customers benefit. Any performance problems identified were minor and resolved through the contractor’s effective correction actions. Risk to successful performance is low.

SATISFACTORY Performance meets contractual requirements. Performance problems may have been identified that raise doubt as to whether contractor will be able to successfully perform the proposed effort.

UNSATISFACTORY Performance does not meet contractual requirements and recovery is not likely in a timely or cost effective manner. The contractual performance of the element contains serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

NETURAL In the case of an offeror without relevant past performance or for whom information on past performance is not available; the offeror may not be evaluated favorably or unfavorably. The absence of relevant present and past performance information will result in the assignment of a neutral rating. The contractor has little or no recent/relevant past performance upon which to base a meaningful performance risk prediction.

B. Level of Service E G S U N

1. Rate the contractor’s overall implementation of the contract.

Comments:

2. Rate the overall quality and quantity of the training materials provided by the contractor.

3. Rate the quality and quantity of the instructors and instructor support.

4. Rate the overall level of support received during installation, implementation and start-up.

5. Rate the overall quality of the contractor’s on-going technical assistance.

6. Rate the overall quality of the contractor’s billing procedures, billing accuracy and resolution of billing discrepancies.

C. Satisfaction with the Product

1. Ease of use – how ‘user-friendly’ is it?

2. Search Capabilities.

E G S U N

3. Ease of navigation within the product.

4. Timeliness of the data.

5. Reliability of the data.

6. On-line Help.

7. On-line response time.

8. Batch response time.

9. Audit trail.

D. How much downtime is experienced on a weekly basis? Include scheduled and unscheduled downtime.

E. Would you do business with this contractor again for this product? Please explain.