3. SOW_R.pdf

Scope of Work FY24 Northern Navajo Medical Center Telecommunication 1GB Ethernet Access

Renew a 5-Year Contract for 1000 MB (~1GB) Direct Internet Access (DIA)

A. GENERAL:

This contract will provide 1GB Ethernet Services to the Northern Navajo Medical (NNMC) Center in Shiprock, New Mexico. The Northern Navajo Medical Center is an Indian Health Services that provides patient care 24/7/365. The performance period will commence from January 1, 2024 through December 31, 2028.

B. BACKGROUND:

Currently, the Northern Navajo Medical Center (NNMC) has a 1GB Direct Internet Access (DIA). The 1GB DIA is a hub for the Sanostee, Toadlena Health Centers, and the Office of Environmental Health for RPMS access.

Finally, the 1GB DIA is connected to a DS3 that provides access to the Four Corners Regional Health Center located in Red Mesa. This satellite site is associated with the Northern Navajo Medical Center, Shiprock, NM.

C. SCOPE/OBJECTIVE:

The Indian Health Services are associated with GSA contracts coordinated by the Office of Information Technology (Headquarters). The criteria include providing the DUNS number and Combined Reporting System (CRS) ID Number. the MCI/Verizon Business, PIC # 0222.

There is a new process in place that is associated with the method of payment processing.

This will require the vendor to upload the invoices in the Invoicing Processing Platform (IPP) system that promotes electronic invoices to facilitate faster payment turnaround. Once the system, referred to as the Unified Financial Management System (UFMS), as an approved invoice and ready for payment.

Moreover, the communication company must be associated with the Rural Health Care for the Northern Navajo Medical Center to continue to receive telecommunication and network reimbursements.

Finally, the Network Operation Support Center (NOSC) may coordinate maintenance and unscheduled downtime for the Indian Health Services, the Northern Navajo Medical Center.

NOSC may serve as the point of contact during an unscheduled downtime to ensure that the Northern Navajo Medical Center is prioritized in support of our facility, which is a healthcare center that provides patient care 24/7/365.

D. DUTIES AND RESPONSIBILITIES:

I. The contractor shall maintain the 1GB Ethernet Access land to ensure the best effort of 98% uptime.

II. To minimize disruption of network and internet services that impact voice and data packets.

III. The contractor shall provide a quick turn-around to accidental Ethernet outages caused by non-

Local Exchange Carrier (LEC).

IV. The contractor shall test and assess the Ethernet upon request when slow transmission rates disrupt daily operations dependent on the electronic data transmission.

V. The contractor shall ensure proper security measures are in place to protect the hardware and/are software associated with the Direct Internet Access.

The Northern Navajo Medical Center is the primary healthcare facility that supports satellite clinics. The satellite clinics consist of:

Four Corners Regional Health Center is located in Red Mesa, AZ, 45 miles from Shiprock, NM.

Sanostee Health Center is located in Sanostee, NM, 38 miles from Shiprock, NM.

Toadlena Health Center is located in Toadlena, NM, 48 miles from Shiprock, NM.

Dzilth-Na-O-Dith-Hle Health Center located 26 miles from Bloomfield, NM and 67.4 miles from Shiprock, NM.