IFB_No._119723.pdf

October 7, 2025

TO PROSPECTIVE BIDDERS

SUBJECT: INVITATION FOR BID (IFB) No. 119723

Sign Language and Interpreting Services

Term: January 1, 2026 through December 31, 2027

The Employment Development Department (EDD) invites you to submit your bid for the above service in accordance with the attached Specifications.

If you wish to bid, see the Instructions to Bidders. If you make any additions or modifications to the IFB package, it may result in the rejection of your bid. The EDD reserves the right to reject any or all bids. Disabled Veteran Business Enterprise Participation and Incentive requirements are waived for this IFB.

KEY ACTION DATES

Action Date

Release IFB October 7, 2025

Deadline to Submit Questions October 15, 2025 @ 3:00 p.m. (PT)

Response to Questions October 21, 2025

Bids Due October 29, 2025 @ 3:00 p.m. (PT)

Notice of Intent to Award November 3, 2025

Last Day to Protest Award November 10, 2025

Contract Commencement January 1, 2026, or upon final approval, whichever is later

If you have any questions, please do not hesitate to email me at Clayton.Wolery@edd.ca.gov.

/s/CLAYTON WOLERY Associate Contract Analyst

Employment Development Department 722 Capitol Mall, MIC 62-C

P.O. Box 826880 Sacramento, CA 94280-0001

Bid Due Date: October 29, 2025 Time: 3:00 p.m. (PT)

Exhibit Pages

Instructions to Bidders

A Scope of Work

Attachment A-1, Specifications

B Budget Detail and Payment Provisions……………………………………….. 2

Attachment B-1, Cost Table

C *General Provisions – 02/2025

D Special Terms and Conditions

E Sample Standard Agreement, STD 213

F Cost Proposal

G Bidder Declaration

H Contractor Contractor Clauses (CCC 04/2017)………………………………. 4

I Darfur Contracting Act Certification……………………………………………. 2

J Certification Regarding Debarment

K Payee Data Record, STD 204…………………………………………………… 2

L Payee Data Record Supplement, STD 205……………………………………. 2

*View at: https://www.dgs.ca.gov/OLS/Resources/Page-Content/Office-of-Legal-Services- Resources-List-Folder/Standard-Contract-Language

Invitation for Bid No. 119723

STATE OF CALIFORNIA

EMPLOYMENT DEVELOPMENT DEPARTMENT

INSTRUCTIONS TO BIDDERS

INVITATION FOR BID (IFB) REQUEST

1. Submission of Bids

a. Failure to read these instructions, the Specifications, and the Terms and Conditions included in this bid package will be at the bidder's risk. Written instruction(s) regarding the submission of bids shall take precedence over any verbal instruction(s).

b. Bidders shall complete, sign, and return all of the following documents listed below: The exterior of your envelope must clearly be noted: “INVITATION FOR BID, DO NOT

OPEN IN MAIL ROOM, IFB NO. 119723.”

Exhibit F Cost Proposal

Exhibit G Bidder Declaration

Exhibit H Contractor Certification Clauses (CCC 04/2017)

Exhibit I Darfur Contracting Act Certification

Exhibit J Certification Regarding Debarment

Exhibit K Payee Data Record, STD 204

Exhibit L Payee Data Record Supplement, STD 205, if applicable

Secretary of State Certification of Status, is required if your company is a Corporation, Limited Liability Company (LLC), or Limited Partnership (LP). (Refer to Registered To Do Business in California of these Instructions For Bidders).

c. Documents must be signed by an authorized representative of the bidder’s firm. The forms must be completed in ink or typewritten. If errors are made, they must be crossed out and corrections printed in ink or typewritten adjacent to error. Corrections must be initialed in ink by person signing the bid forms.

d. The EDD reserves the right to reject any or all bids and may waive any immaterial deviation or defect in the bid. The EDD’s waiver of any immaterial deviation or defect shall in no way modify the solicitation documents, or excuse the bidder from full compliance with the solicitation specification if awarded the contract. The EDD is not required to award an agreement.

IFB No. 119723

e. Bid packages must be received and time stamped in Contract Services Group no later than 3:00 p.m. (PT) on the bid closing date of October 29, 2025. Signed copies of the sealed bid package are to be mailed or delivered to:

Email Delivery:

Clayton.Wolery@edd.ca.gov

Regular, Overnight and/or Express Delivery:

Employment Development Department Mail Services 722 Capitol Mall, Room 2071 Sacramento, CA 95814 Attn: Clayton Wolery, MIC 62-C

Bids received and time stamped after 3:00 p.m. (PT) on the bid closing date of October 29, 2025, will be considered "late" and will be returned to sender.

4. Online Small Business (SB) and Disabled Veteran Business Enterprise (DVBE)

Certification Process

California’s SB and DVBE firms can now file their applications and get certified online via the Department of General Services website at: https://www.dgs.ca.gov/PD/Services/Page- Content/Procurement-Division-Services-List-Folder/Apply-for-or-Re-apply-as-Small-Business- Disabled-Veteran-Business-Enterprise?search=small%20business%20disabled%20veteran.

Small Businesses and DVBEs can access the numerous benefits that come along with certification in a more timely and efficient manner.

5. Replacement of Disabled Veteran Business Enterprise Subcontractors

If for this Agreement, the Contractor made a commitment to achieve Disabled Veteran Business Enterprise (DVBE) participation, then the Contractor must within 60 days of receiving final payment under this Agreement (or within such other time period as may be specified elsewhere in this Agreement) certify in a report to the awarding department: (1) the total amount the prime Contractor received under the Agreement; (2) the name and address of the DVBE(s) that participated in the performance of the Agreement; (3) the amount each DVBE received from the prime Contractor; (4) that all payments under the Agreement have been made to the DVBE(s), and (5) the actual percentage of DVBE participation that was achieved. A person or entity that knowingly provides false information shall be subject to a civil penalty for each violation (Military & Veterans Code section 999.5(d)).

The Contractor understands and agrees that should award of this Agreement be based in part on their commitment to use the DVBE subcontractor(s) identified in their bid or offer, per Military and Veterans Code section 999.5(e), a DVBE subcontractor may only be replaced by another DVBE subcontractor and must be approved by the Department of General Services (DGS).

Changes to the scope of work that impact the DVBE subcontractor(s) identified in the bid or offer and approved DVBE substitutions will be documented by contract amendment.

Failure of the Contractor to seek substitution and adhere to the DVBE participation level identified in the bid or offer may be cause for contract termination, recovery of damages under rights and remedies due to the State and penalties as outlined in Military and Veterans Code section 999.9; Public Contract Code section 10115.10 or P.C.C. § 4110 (applies to public works only).

6. Award of the Agreement

a. Award will be made to the lowest responsible bidder meeting specifications and offering to supply the services described. The firm submitting the lowest responsible bid may be required to submit evidence that they have available, as needed, sufficient resources to provide the necessary equipment and personnel to enable them to meet the requirements of the Contract, and may also be required to furnish information as to their financial responsibility.

b. It is understood and agreed that following the award of the Contract, the successful bidder shall agree to comply with all Exhibits attached herein, and provide the required documents requested (i.e., bonds, insurance certificates, etc.) in order for the EDD to complete the execution of a Standard Agreement (STD. 213).

c. Small Business/Microbusiness (SB/MB) and Small Business/Nonprofit Veteran

Service Agency (SB/NVSA) Certification Preferences

A SB/MB and SB/NVSA Certification Preferences are applicable to the award of this Contract.

(1) Certified SB/MB and SB/NVSAs may claim preference when submitting a bid on this

Contract. The preference is equal to five percent (5%) of the lowest responsible bid.

When the lowest responsible bid is not submitted by a certified small business, the preference becomes applicable. Please note that the preference is used for computation purposes only (to a maximum amount of $50,000) in determining the successful bidder. It does not alter the amount of the resulting contract.

(2) To learn more about the SB/MB and SB/NVSA Preference Programs and how your business might qualify, contact the Office of Small Business and DVBE Services at

(916) 375-4940.

d. California Certified Small Business Subcontractor Preference

A five percent (5%) bid preference is available to a non-small business claiming twenty-five percent (25%) California certified small business subcontractor participation. If claiming the non-small business subcontractor preference, the bid response must include a list of the small business(es) with which you commit to subcontract in an amount of at least twenty-five percent (25%) of the net bid price with one or more California certified small businesses. Each listed certified small business must perform a “commercially useful function” in the performance of the contract as defined in Government Code section 14837(d)(4).

The required list of California certified small business subcontractors must be attached to the bid response and must include the following: 1) subcontractor name; 2) address;

3) phone number; 4) a description of the work to be performed and/or products supplied;

5) and the dollar amount or percentage of the net bid price (as specified in the solicitation) per subcontractor.

Bidders claiming the five percent (5%) preference must commit to subcontract at least twenty-five percent (25%) of the net bid price with one or more California certified small businesses. Completed certification applications and required support documents must be submitted to the Office of Small Business and DVBE Services no later than 5:00 p.m.

on the bid due date, and the Office of Small Business and DVBE Services must be able to approve the application as submitted. Questions regarding certification should be directed to the Office of Small Business and DVBE Services at (916) 375-4940.

7. Rejection of Bids

a. If the bid is received after the exact time and date as stipulated in the bid package, the bid shall be rejected.

b. If it is found that a bidder is not responsible (i.e., has not paid taxes; has no business license; has submitted a bid when the bidder’s license is suspended on the date of the bid opening and/or award of the Contract, or during the proposed term of the Agreement;

submitted a bid without an authorized signature; falsified any information in the proposal package or has provided poor performance on a previous contract with the EDD, etc.), the bid/proposal shall be rejected.

c. If it is found, upon license verification with the Contractor's State Licensing Board, that a bidder's license is suspended on the date of the bid opening and/or award of the Contract, or during the proposed term of the Agreement, the proposal shall be considered nonresponsive and shall be rejected.

d. The EDD reserves the right to reject any and all bids and to waive any immaterial deviation or defect in the bid. The EDD’s waiver of any immaterial deviation or defect shall in no way modify the bid document or excuse the bidder from full compliance with the solicitation document specifications if awarded a Contract.

8. Tie Bids

In the event of a tie between two bidders, a coin toss will be used to determine the winner.

Any coin toss shall be observed by witnesses, and the tied bidders would be invited to have representatives present.

9. Subcontractors

No subcontracting will be allowed to circumvent competitive bidding. A certified Small Business/Microbusiness, Small Business/Nonprofit Veteran Service Agency or a certified Disabled Veteran Business Enterprise will only be permitted to subcontract in order to meet Department requirements and/or preferences. The subcontracting services and amount shall not exceed 25 percent (25%) of the bid. The Contractor shall be solely responsible for fulfilling the requirements of the bid. If it is anticipated that subcontractors will be used, the bid must include the name(s) of person(s) or firm(s), and must specify the portions and monetary percentages of the work to be done by them.

10. Subcontractors Substitution

If the EDD gives written approval to subcontract, Public Contract Code section 4107 authorizes an awarding authority to consent to substituting a subcontractor when the subcontractor listed in the bid fails or refuses to execute a written Contract for the Scope of Work specified in the subcontractor's bid, and at the price specified in the subcontractor's bid.

11. Disposition of Bids

All material submitted in response to this bid package will become the property of the EDD and will become a public record after Award.

12. Grounds For Protest

a. Those who may protest are as follows:

• For RFQ/IFBs, the lowest responsible bidder meeting the specifications (if not awarded the Contract).

• For RFPs, any proposer who claims he/she should have been awarded the Contract if the EDD had scored his or her proposal correctly, or if the agency had correctly followed the procedures specified in the P.C.C.

b. There is no protest if the awarding agency rejects all bids or proposals, based on the interest of the State.

13. Protest Exclusions

The State has no jurisdiction to consider a protest when:

• The Contract is considered a public works contract.

• The Contract award is for a type of contract not subject to the protest procedures. This category includes contracts for maintenance, modification, and so forth of real or personal property, including equipment and contracts for professional services under Government Code section 4525.

• The protestant was not the lowest responsible bidder or the highest-scored proposer.

• The protestant was not a bidder or proposer, and seeks to contest the award. The only recourse in this case is through the civil courts.

• The protest was not submitted in a timely manner.

• The grounds for the protest do not meet the permissible grounds stated in the P.C.C.

14. Notification of the Right to Protest

Unsuccessful bidders who wish to protest this award must submit a detailed, written statement of protest, including the IFB/RFP No., the name of the State agency involved, and the agency contact person. The protest must be submitted within five (5) working days following the bid opening. All protests must be submitted to both of the following:

Department of General Services Office of Legal Services

Attention: Bid Protest Coordinator 707 Third Street, 7th Floor, Suite 7-330

West Sacramento, CA 95605 Bid Protest Coordinator Email address: OLSProtests@dgs.ca.gov

Employment Development Department Contract Services Group

722 Capitol Mall, MIC 62-C Sacramento, CA 95814

FAX: (916) 319-1684

15. Conditions and Commitment

By signing and submitting a bid package, the bidder acknowledges it has read, understood, and agrees to the following provisions:

a. General Provisions – 02/2025 available for viewing at: GTC 02/2025

b. Performing a Commercially Useful Function: In accordance with Government Code section 14837 and Military and Veterans Code section 999, all certified SB/MB or DVBE contractors, subcontractors and suppliers that bid on or participate in a state contract, regardless of whether it is a verbal or written solicitation must perform a Commercially Useful Function (CUF). A certified SB/MB or DVBE is deemed to perform a CUF if the business does all of the following:

• Is responsible for the execution of a distinct element of the work of the Contract.

• Carries out its obligation by actually performing, managing, or supervising the work involved.

• Performs work that is normal for this business services and functions.

• Is responsible, with respect to products, inventories, materials, and supplies required for the contract, for negotiating price, determining quality and quantity, ordering, installing, if applicable, and making payment.

• Is not further subcontracting a portion of the work that is greater than that expected to be subcontracted by normal industry practices.

c. Payee Data Record, STD. 204

Revenue and Taxation Code section 18646 requires state agencies to file information tax returns (IRS Form 1099) for certain types of payments made to vendors. The successful bidder will be required to complete and submit a Payee Data Record, STD. 204 to the EDD before processing payment for services. Upon completion of the work in a manner satisfactory to the EDD, the EDD agrees to make payments in accordance with the contract provisions.

d. California Taxpayer and Shareholder Protection Act of 2003

This solicitation and any resulting contract are subject to all requirements as set forth in the Public Contract Code section 10286 which includes, but is not limited to, providing written submission of a declaration stating that the supplier is eligible to contract with the State of California pursuant to statutory requirements.

Failure of the supplier to comply with and provide information, when requested by the awarding department within the time indicated, will cause the supplier's bid response to be considered nonresponsive and their bid will be rejected.

e. Registered To Do Business In California

Corporations, Limited Liability Companies (LLCs), and Limited Partnerships (LPs) must be registered with the California Secretary of State to be awarded a contract. The Secretary of State Certificate of Status must be included with the bid. The Secretary of State may be contacted as follows:

California Secretary of State Division of Corporate Filing and Services

1500 Eleventh Street, Third Floor Sacramento, CA 95814-5701

Certification Unit: (916) 657-5251

Required document(s) may also be obtained at the following website:

https://bizfileonline.sos.ca.gov/

f. Prohibition of Tax Delinquents from Contracting

The State of California is prohibited from entering into any contracts for the acquisition of goods and services with persons whose name appears on either list of the 500 largest tax delinquencies pursuant to section 7063 or section 19195 of the Revenue and Taxation Code. Reference also to P.C.C. § 10295.4.

Bidder certifies that it is not included on the California Department of Tax and Fee Administration list at: https://www.cdtfa.ca.gov/taxes-and-fees/top500.htm or the Franchise Tax Board list at: https://www.ftb.ca.gov/about-ftb/newsroom/top-500-past-due-balances/corporate-income-tax-list.html

g. Loss Leader

It is unlawful for any person engaged in business within this state to sell or use any article or product as a “loss leader” as defined in California Business and Professions Code section 17030.

h. Declaration Forms

All bidders must complete the Bidder Declaration GSPD-05-105 and include it with the bid response.

Bidders who have been certified by California as a Disabled Veteran Business Enterprise Declaration (DVBE) (or who are bidding rental equipment and have obtained the participation of subcontractors certified by California as a DVBE must also submit a completed form(s) STD. 843 (Disabled Veteran Business Enterprise Declaration).

All disabled veteran owners and disabled veteran managers of the DVBE(s) must sign the form(s). The completed form should be included with the bid response. At the State’s option prior to award, bidders may be required to submit additional written clarifying information. Failure to submit the requested written information as specified may be grounds for bid rejection.

i. Insurance Requirement

The Contractor agrees the insurance herein provided for shall be in effect at all times during the term of this Agreement. In the event said insurance coverage expires at any time during the term of this Agreement, the Contractor agrees to provide at least 30 days prior to said expiration date, a new certificate of insurance evidencing insurance coverage as outlined below for not less than the remainder of the term of this Agreement, or for a period of not less than one year. New certificates of insurance are subject to the approval of the Department of General Services, and the Contractor agrees that no work or services shall be performed prior to the giving of such approval. In the event the Contractor fails to keep in effect at all times insurance coverage as herein provided, the EDD may, in addition to any other remedies it may have, terminate this Agreement upon the occurrence of such event. The Contractor shall provide written notice to the EDD within five (5) business days of any cancellation, non-renewal, or material change that affects required insurance coverage.

The Contractor shall display evidence of the following coverage on an ACORD certificate:

j. General Liability Insurance – The Contractor shall furnish to the EDD a certificate of insurance prior to commencement of work stating there is general liability insurance in effect for the Contractor in an occurrence form with limits not less than $1,000,000 per occurrence for bodily injury and property damage combined.

The certificate of insurance must include the following provision stating:

“The State of California, its officers, agents, employees and servants are included as additional insured, but only with respect to work performed for the EDD under this Contract.” The additional insured endorsement must accompany the certificate.

k. Workers' Compensation and Employer’s Liability Insurance - The Contractor shall furnish to the EDD a certificate of insurance evidencing Workers’ Compensation and Employers Liability Insurance presently in effect with limits not less than $1,000,000 by an insurance carrier licensed to write Workers' Compensation insurance in California. Such certificate shall include the name of the carrier and the policy inception and expiration dates. If the Contractor is self-insured for Workers’ Compensation, a certificate must be presented evidencing Contractor is a qualified self-insurer in the State of California.

l. Automobile Liability Insurance, if applicable - The Contractor shall furnish to the EDD a certificate of insurance evidencing automobile liability insurance presently in effect for the Contractor of not less than $1,000,000 per accident while utilizing a motor vehicle in the performance of this Contract. Such insurance shall cover liability arising out of a motor vehicle including owned, hired and non-owned motor vehicles.

m. Environmental Liability Insurance, if applicable – The Contractor and any subcontractors shall furnish to the EDD a certificate of insurance evidencing environmental liability insurance presently in effect for the Contractor of not less than $1,000,000 per occurrence for bodily injury, property damages and costs incurred for clean-up and removal of substances causing pollution conditions. This requirement can also be met by securing one of the following: (1) an endorsement to the Contractor’s general liability insurance overriding the general liability pollution exclusion or; (2) an endorsement evidencing pesticide/herbicide coverage afforded to the Contractor’s general liability policy.

n. Iran Contracting Act Certification, if applicable

Pursuant to the Iran Contracting Act of 2010 (P.C.C. sections 2200 - 2208 are “the Act”), vendors are ineligible to bid on, submit a bid for, enter into, or renew any contract with the State for goods or services of one million dollars ($1,000,000) or more if the vendor engages in investment activities, in Iran, as defined in the Act.

Bidder certifies that it is not on the current list of Entities Prohibited from Contracting with Public Entities in California per the Act found at:

https://www.dgs.ca.gov/PD/Resources/Page-Content/Procurement-Division-Resources- List-Folder/List-of-Ineligible-Businesses?search=list%20of%20ineligible%20businesses

o. California Public Records Act (PRA)

Upon award, all documents and information therein, submitted in response to this IFB become property of the State of California and will be regarded as public records under the Public Records Act, pursuant to Government Code section 6250, et seq.

p. Executive Order N-6-22 – Russia Sanctions

On March 4, 2022, Governor Gavin Newsom issued Executive Order N-6-22 (the EO) regarding Economic Sanctions against Russia and Russian entities and individuals.

“Economic Sanctions” refers to sanctions imposed by the U.S. government in response to Russia’s actions in Ukraine, as well as any sanctions imposed under state law. By submitting a bid or proposal, the Contractor represents that it is not a target of Economic Sanctions. Should the state determine the Contractor is a target of Economic Sanctions or is conducting prohibited transactions with sanctioned individuals or entities, that shall be grounds for rejection of the Contractor’s bid/proposal any time prior to Contract execution, or, if determined after Contract execution, shall be grounds for termination by the EDD.

q. Generative Artificial Intelligence (GenAI) Technology

The State of California seeks to realize the potential benefits of GenAI, through the development and deployment of GenAI tools, while balancing the risks of these new technologies.

Bidder / Offeror must notify the State in writing if it: (1) intends to provide GenAI as a deliverable to the State; or (2), intends to utilize GenAI, including GenAI from third parties, to complete all or a portion of any deliverable that materially impacts: (i) functionality of a State system, (ii) risk to the State, or (iii) Contract performance. For avoidance of doubt, the term “materially impacts” shall have the meaning set forth in State Administrative Manual (SAM) § 4986.2 Definitions for GenAI.

Failure to report GenAI to the State may result in disqualification. The State reserves the right to seek any and all relief to which it may be entitled to as a result of such nondisclosure.

Upon notification by a Bidder / Offeror of GenAI as required, the State reserves the right to incorporate GenAI Special Provisions into the final contract or reject bids/offers that present an unacceptable level of risk to the State.

Government Code 11549.64 defines “Generative Artificial Intelligence (GenAI)” as an artificial intelligence system that can generate derived synthetic content, including text, images, video, and audio that emulates the structure and characteristics of the system’s training data.

EXHIBIT A

SCOPE OF WORK

(Standard Agreement)

1. This Agreement is entered into by and between the Employment Development Department, hereinafter referred to as the EDD, and TBD, hereinafter referred to as the Contractor, for the purpose of providing American Sign Language (ASL) and other Sign Languages (SL), Deaf Interpretation, in-person, Video Remote Interpreting (VRI, on-demand and scheduled) services for the EDD in accordance with IFB No. 119723.

2. The Project Representatives during the term of this Agreement will be:

State Agency Contractor

Employment Development Department Attn: Aleli De Asis P.O. Box 826880, MIC 49-A

TBD

Attn:

Sacramento, CA 94280-0001 Phone: (916) 980-6523 Email: Aleli.DeAsis@edd.ca.gov

Phone:

Email:

3. Project Representatives may be changed by written notice without an amendment to this Agreement.

4. The services shall be provided in accordance with Attachment A-1, Specifications, which are incorporated as a part of this Agreement.

5. Health and Safety Requirements

The Contractor when entering the EDD facility and/or property is expected to be familiar with and abide by all statewide and locally mandated health and safety requirements. Such requirements include, but are not limited to, remaining compliant with personal protective equipment (PPE) and other safety equipment requirements provided under state and federal occupational safety and health laws.

The EDD also requires that the Contractor follow additional guidelines from the CDPH and public health officials, such as avoiding close contact with others and engaging in hygienic practices while working. The EDD reserves the right to require stricter requirements than are recommended by local and state public health authorities. Non-compliance by the Contractor, its employees, or any subcontractors may result in the EDD refusing entry onto, or removal from, the EDD property. A breach of these requirements grants the EDD the right to terminate this Agreement.

ATTACHMENT A-1

SPECIFICATIONS

(Standard Agreement)

A. Intent

The State of California, Employment Development Department (EDD), is seeking to contract with a qualified vendor to provide American Sign Language (ASL) and other available Sign Languages (SL) services as described in section D to enhance and facilitate access and participation by Deaf and Hard of Hearing (DHH) individuals needing EDD programs and services.

B. Scope and Background

The EDD is responsible for administering several benefit and services programs including Unemployment Insurance, Disability Insurance, payroll tax collection, and job training/workforce services. Many Californians who seek and receive services are Deaf or Hard of Hearing. To effectively serve these populations and comply with state and federal law, the EDD seeks to provide Interpretation in Sign Language to customers in need of Sign Language interpretation via in-person, face-to-face, and Video Remote Interpreting (VRI) on-demand, in real-time.

C. Definitions

American Sign Language (ASL) is a sign language of the Deaf community in North America and uses a system of articulated hand gestures and their placement relative to the upper body. It also uses a combination of hand movements, facial expressions, and body posture.

Mexican Sign Language (MSL) is the sign language used by the Deaf community in Mexico. It is a distinct language with its own grammar and vocabulary, not merely a translation of Spanish.

Sign Language (SL) is a language for Deaf community and is an unsystematic method of communicating chiefly by manual gestures used by people speaking different languages.

ASL Interpretation interprets between two distinct languages – American Sign Language and English. ASL interpreting occurs in two ways: simultaneously and consecutively and is the act of conveying meaning between people who use signed and/or spoken languages.

Deaf Interpreting/Deaf Interpreters are specialists who provide interpreting, translation, and transliteration services in American Sign Language (ASL) and other visual and tactual communication forms used by individuals who are Deaf, Hard of Hearing, and Deaf-Blind. They work alongside hearing interpreters and use their native Sign Language to ensure culturally and linguistically appropriate interpretation.

(Standard Agreement)

“Video Remote Interpreting (VRI)” is a video telecommunication service that uses devices such as web cameras or videophones to provide American Sign Language and other Sign Languages interpreting services. This is done through a remote or offsite interpreter, to communicate with people of whom there is communication barrier, specifically, persons that are Deaf and/or Hard of Hearing.

“Three-way call service” means the ability to connect a VRI conferencing via phone call to another party.

“In-Person Interpreting” means “Face to Face” ASL/SL interpretation, a method that most Deaf and Hard of Hearing person prefers. This is being in the same physical space and location for both the interpreter and recipient.

D. Description of Services

All contract interactions for the services below will be between the Contractor and the

EDD.

On-Demand ASL/SL/MSL Interpreting Services via VRI:

1. ASL/SL/MSL interpreters shall be available on-demand via VRI Monday through Sunday from 7:00 a.m through 10:00 p.m. and accessed in less than 30 seconds.

2. The Contractor must provide ASL/SL/MSL and language video interpretation services across a range of technological platforms for content delivery, including but not limited to Zoom, Microsoft Teams, cell phone applications such as FaceTime, and Windows laptop applications. The Contractor must be able to provide sign language in both ASL/MSL and other countries’ Sign Languages.

3. If a disconnection occurs, the Contractor must reconnect to same interpreter within 60 seconds. If reconnection to the same interpreter is not possible within 60 seconds, the Contractor must immediately provide an alternative interpreter and document the reason for the failure in the invoice provided for the service.

4. The Contractor must be able to provide VRI over both voice and video using internet capable devices, including but not limited to smart phones (iOS, Android, Windows), tablets (iPads, Windows Surface Pros, Android tablets, and Chrome OS tablets), and laptops, desktop computers running Windows and iOS.

(Standard Agreement)

5. The Contractor shall be able to support call, connection traffic, or workload ASL/SL/MSL requests at any one time.

6. Three-way Call Service: the Contractor must be able to connect VRI to another party using a telephone call connection at no extra charge. This is due to the nature of requests from Deaf and Hard of Hearing customers to get connected to EDD services for benefits questions.

7. VRI account will be specific to EDD staff using a unique username, password, or ID code whichever is preferable.

8. The VRI services include, but are not limited to:

a. ASL/SL/MSL/Deaf Interpretation: ASL/SL/MSL, Deaf interpreters must be available on-demand via VRI, and scheduled VRI.

b. Other Sign Language and Deaf interpretation should be available upon request by Deaf and Hard of Hearing customers.

9. The Contractor charges ASL/SL/MSL/Deaf interpreter “per minute” on-demand.

10. The Contractor charges ASL/SL/MSL/Deaf interpreter "per minute" on scheduled interpretation via Microsoft Teams, Zoom, EDD approved platform only, and in-person interpretation. The EDD will generate the meeting invite either via Microsoft Teams or Zoom and vendor’s ASL interpreter will join the meeting link provided by the EDD. When needed, vendor must be able to provide ASL interpreter’s complete name and email address for Zoom meetings, webinars, trainings, etc.

11. The Contractor shall not charge a minimum per minute or per hour use on VRI on-demand and scheduled VRI.

12. The Contractor shall charge only the total minutes used for both on-demand and scheduled VRI.

13. Contractor shall be able to provide ASL/SL/MSL/Deaf interpreters with volume of workload requests.

Scheduled Remote ASL/SL/MSL Interpretation:

14. The Contractor shall provide VRI ASL/SL/MSL Deaf interpreter scheduled in advance of EDD’s internal and external meetings, webinars, trainings, that may and can be recorded, via Microsoft Teams or any other EDD approved platform, with a Deaf and Hard of Hearing (DHH) participant, customer, member, or employee requiring such interpretation.

(Standard Agreement)

15. The Contractor shall provide an ASL, SL, Deaf interpreter for a scheduled interpretation within three (3) – five (5) business days of the initial request.

16. The EDD will not allow and prohibits any downloadable applications from the Contractor to connect to ASL, SL, Deaf interpreter.

On-site, In-Person, Face to Face ASL/SL/MSL:

1. The Contractor shall provide in person services Monday through Friday 8:00AM to 5:00PM, and in rare instances weekends and Holidays. If requested the in-person request is required on a weekend or Holiday, no extra charge shall be applied. There will be some occasional night schedule in-person ASL requests on weekdays, weekends, and holidays between the hours 5:00 p.m through 10:00 p.m., in which case night differential pay shall apply.

2. The Contractor shall provide in person services to locations listed under sections G and H.

3. The Contractor shall provide ASL, other SL/MSL, Deaf Interpretation in-person, face to face for a Deaf and Hard of Hearing customer, member, or employee requiring ASL, SL, MSL and/or Deaf interpretation.

4. The Contractor must agree to 2-hour minimum, then billable increments of actual time of services rendered in half hour increments.

5. When meetings and services are less than originally requested, billable increments of actual time of services rendered shall be submitted, with a minimum of 2-hours of services billed. The Contractor shall not add and charge for transportation costs and other miscellaneous costs on top of the per hour rate.

6. The Contractor agrees to a 24-hour Cancellation Notice with no charge.

7. The Contractor shall provide in-person ASL, SL, Deaf interpreters in all of

EDD public offices, disclosed and undisclosed EDD locations, branches, and units, Statewide in Central, Northern and Southern California. Please refer Sections G and H for the list of locations that periodically update.

Automation on Requests:

The Contractor shall automate all requests by creating an exclusive EDD account. There shall be two EDD accounts: EDD users and EDD Administrator.

Only EDD email addresses ( ex: Jane.Doe@edd.ca.gov) will be allowed to request ASL interpretations. Contractor will block requestors that do not have the EDD email address. EDD will not recognize a non-EDD email address as a legitimate ASL requests.

(Standard Agreement)

Contractor will provide to EDD user the ASL interpreter’s information (name, email address and phone number) upon confirmation of requests through pre-scheduled VRI ASL and in-person ASL.

EDD employees will send all requests through that automated system with a log-in exclusively for EDD employees as users of the account with a log-in and password.

An EDD Administrator (The Contract Monitor) will have a separate account with a log-in and password to track all requests with all the data reporting as outlined in Section E: Reporting, to sync and verify invoices for payment issued by contractor.

1. In-person ASL/SL/MSL, Deaf Interpretation will be carried out through the automated system the contractor had set up exclusively for EDD users. The automation for in-person ASL requests must be able to provide ASL interpreters name and contact information.

2. Scheduled VRI for ASL/SL/MSL, Deaf interpretation for job interviews, webinars, training, meetings, etc. will be carried out through that automated system the contractor had set-up exclusively for EDD users, enabling a meeting link invite via Microsoft Teams or Zoom as part of the fields for filling out on a scheduled VRI ASL interpretation. The automation for scheduled VRI for ASL requests must be able to provide ASL interpreters name and contact information.

3. VRI for ASL on-demand and real-time will be automated on that same account for EDD users.

Training:

Contractor must have the capacity to train an unlimited number of EDD staff regarding how to use the system.

Contractor must have the ability to provide guidelines and procedures or user guides for all ASL/SL/Deaf interpretation services and scheduled interpretation via Microsoft Teams.

All training, whether through a video, in writing, or Microsoft power point, must be provided to EDD at least eight (8) weeks prior to contract execution date.

Performance Standards

The Contractor shall provide reliable and timely certified American Sign Language Interpreters or other Sign Languages. Interpreter(s) must:

Be experienced and possess an advanced command of American Sign Language or other Sign Languages.

If requested by the EDD, the Contractor must be able to provide transcripts or transcription of the ASL/SL interpretation. The Contractor, or its support services vendor(s), will ensure ASL/SL, Deaf interpreters abide by professional interpreting ethics, including confidentiality, impartiality, and accuracy; and will have received professional training and provide an ongoing demonstration of qualifications to serve in the role of ASL/SL interpreter. The Contractor, or its support services vendors, shall not rely on ad hoc interpreters (untrained and not certified ASL/SL interpreters who are providing informal interpreting support).

E. Reporting

The Contractor shall be able to provide requested data reporting elements on short timeframes (adhoc basis) and at the end of each month, to EDD designated individual.

All data reporting elements, noted below, must be in selected data formats (Excel, comma separated files). EDD reserves the right to request additional data elements, at their discretion.

Date of request Date of completion Source language: indicate if ASL or other SL, Deaf Interpretation Cost ARU number Total number of ASL, SL, Deaf interpreting in minutes Only EDD email address will be allowed to request ASL interpretation via VRI

ASL on-demand, pre-scheduled VRI ASL, and in-person ASL

Certification of Interpreter

All interpreters utilized to perform services under the contract must meet one of the three following minimum qualifications for the applicable service to be performed:

Minimum Qualifications:

All interpreters, as applicable, have been tested and certified by a professional organization or association recognized as qualified by the industry; and

All interpreters, as applicable, possess a valid certification (expiration date has not elapsed) that specifies the individual is certified to provide American Sign Language interpreting or other Sign Language interpreting; and

The certification resulted from a competency test to measure the Interpreter level of skill, in the applicable Sign Language(s).

Documentation that certifies the Interpreter has engaged in continuous education training and has two years’ experience working for the state, local or federal government as a contracted ASL/SL interpreter to ensure accuracy of interpreting using a wide range of vocabulary, language signing skills that include grammar, pronunciation, etymology, improvisation techniques, and cultural awareness.

Or, When required by law, all interpreters, as applicable, possess the required qualifications as stated in the statutes pertaining to the service. All interpreters utilized in legal/court proceedings, state administrative and medical hearings must possess valid (expiration date has not elapsed) certification issued by the Cooperative Personnel Services.

Certification standards set forth by the Cooperative Personnel Services which include the ability to meet minimum performance standards in consecutive and simultaneous interpretation plus the ability to perform Sign Language translations and knowledge of correct usage of legal terminology.

Or, In instances where the Contractor self-certifies/tests its interpreters and/or translators, the Contractor must substantiate the following information:

Interpreters:

For all interpreters, the Contractor certifies:

Information is maintained that specifies how the Interpreter's Sign Language fluency was verified/tested; and

The date interpreter's fluency was verified/tested is maintained on file; and

Documentation to identify the Sign Language(s) the Interpreter is qualified to provide interpreter services; and

Documentation to identify the level of competency verified/tested (e.g., general conversational, legal, medical or scientific) and the score or rating assigned to identify the Interpreter's level of fluency; and

Documentation that certifies the Interpreter has a minimum of three years of professional experience that includes contracting with state, local, or federal government entities, submits proof of attending ethical workshops and proof of adequate continuing education that includes training, and professional experience up to 30 hours a year performing interpreter services in the applicable Sign Language. Two of the three years' experience must have been acquired within the last two years.

Documentation that certifies the Interpreter has engaged in continuous education training and has two years’ experience working for the state, local or federal government as a contracted interpreter to ensure accuracy of interpreting using a wide range of vocabulary, Sign Language skills that include grammar, improvisation techniques, code of ethics, and cultural awareness.

Certifications Required:

The Registry of Interpreters for the Deaf, Inc (RID)

The National Association of the Deaf (NAD)

The American Consortium of Certified Interpreters (ACCI)

The Educational Interpreters Performance Assessment (EIPA).

NAD-RID Code of Professional Conduct. (pdf attached)

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F. In-Person Locations: List of Americas Job Center California:

Central, Northern, Southern

ARU Office Name Office Address

001 WSB LA Coastal Division San Gabriel Valley Workforce Services 14101 E Nelson Avenue Ste 130, La Puente, CA 91746 1460 E Holt Avenue, Pomona, CA 91767

003 WSB LA Coastal Div Glendale Workforce Services

1207 E. Green Street, Pasadena, CA 91106 4311 Melrose Avenue, Los Angeles, CA 90029 1255 South Central Avenue, Glendale, CA 91204 1055 Wilshire Blvd Ste 900A, Los Angeles, CA 90017 3550 Wilshire Blvd Ste 500 Los Angeles, CA 90010

010 LA CD San Fernando/Antelope Valley Cluster 21010 Vanowen Street, Canoga Park, CA 91303 20920 Warner Center Lane, Woodland Hills, CA 91367

102 LA CD San Fernando/Antelope Valley Cluster 1420 West Avenue I, Lancaster, CA 93534

014 LACD LA South Bay 1220 Engracia Avenue, Torrance, CA 90501 110 S La Brea Avenue Rm 503, Inglewood, CA 90301

045 LACD Salinas/Capitola Workforce 928 E. Blanco Road, Ste. 280, Salinas, CA 93901 2045 40th Avenue Ste 1, Capitola, CA 95010

072 LACD Santa Maria/Oxnard 3450 Broad Street Suite 104, San Luis Obispo, CA 93401 130 E Ortega Street, Santa Barbara, CA 93101 1410 S Broadway, Santa Maria, CA 93454

103 Compton/Culver City/Long Beach 2909 East Pacific Commerce Drive, Compton, CA 90221 155 Compton/Culver City/Long Beach 4811 Airport Plaza Drive #120, Long Beach, CA 90815 168 Compton/Culver City/Long Beach 5446 Sepulveda Blvd., Culver City, CA 90230

122 LACD East LA

5301 Whittier Blvd., 2nd Floor, Los Angeles, CA 90022 10400 Pioneer Blvd, Suite 9, Santa Fe Springs, CA 90670 10900 E. 183rd Street, Suite 392, Cerritos, CA 90703 4354 Tweedy Blvd., South Gate, CA 90280

914 LACWSD

21010 Vanowen Street, Canoga Park, CA 91303 2909-2929 Pacific Commerce Drive, Compton, CA 90221 1255 S Central Avenue, Glendale, CA 91204 2901 N Ventura Road 3rd Floor, Oxnard, CA 93036 1207 E Green Street, Pasadena, CA 91106 130 E Ortega Street, Santa Barbara, CA 93101 933 S Glendora Avenue, West Covina, CA 91790

033 Northern Workforce Services Div 39155 Liberty Street Ste B200, Fremont, CA 94538 7677 Oakport Street (Suite 325 & 350), Oakland, CA 94621

059 Region 3 NWSD Sacramento 2901 50th Street, Sacramento, CA 95817 25 N. Cottonwood Street, Woodland, CA 95695

062 Region 4 NWSD Modesto 629 12th Street, Modesto, CA 95354 1205 West 18th Street, Merced, CA 95340

069 Region 1 San Jose Workforce Services 1901 Zanker Road, San Jose, CA 95112 1111 San Felipe Road Suite 107 Hollister, CA 95023

082 Region 3 Marysville 950 Tharp Road #1000, Yuba City, CA 95993 1114 Yuba Street Suite 214, Marysville, CA 95901

096 Region 3 Concord 4071 Port Chicago Highway Suite 250, Concord, CA 94520 1440 Marin Street, Vallejo, CA 94590

AJCC Office Locations

096 Region 3 Concord 4071 Port Chicago Highway Suite 250, Concord, CA 94520

129 Vallejo

1440 Marin Street, Vallejo, CA 94590 2227 Capricorn Way Suite 100, Santa Rosa, CA 95407 606 Healdsburg Avenue, Santa Rosa, CA 95401 320 Campus Lane, Fairfield, CA 94534 2751 Napa Valley Corp. Drive Bldg A Room 106, Napa, CA 94558 120 N Redwood Drive, San Rafael, CA 95407

131 Region 2 Redding 1325 Pine Street, Redding, CA 96001

134 Eureka

409 K Street, Eureka, CA 95501 55 First Street Suite 215, Lakeport, CA 95453 2550 N. State Street Suite 3, Ukiah, CA 95482

160 Region 4 Workforce Opportunity Tx Credit (WOTC) 2901 50th Street, Sacramento, CA 95817

175 Region 4 Stockton 6221 West Lane Ste. 105, Stockton, CA 95210 197 Mono Way Suite B, Sonora, CA 95370

504 San Francisco 3120 Mission Street, San Francisco, CA 94110 801 Turk Street, San Francisco, CA 94102

039 Southern Workforce Services Division Rancho Cucamonga 500 Inland Center Drive Ste. 508 San Bernardino, CA 92408 17310 Bear Valley Road, Suite 109, Victorville, CA 92395 9650 9th Street Suite A, Rancho Cucamonga, CA 91730

042 SWSD Santa Ana 675 Placentia Avenue Suite 330, Brea, CA 92821 801 W Civic Center Drive Suite #200, Santa Ana, CA 92701 201 S. Anaheim Blvd., #203, Anaheim, CA 92805

048 SWSD El Centro 1550 W. Main Street, El Centro, CA 92243 301 Herber Avenue, Calexico, CA 92231 1111 Bay Blvd., Suite E, Chula Vista, CA 91911

146 SWSD San Diego 4389 Imperial Avenue, San Diego, CA 92113

161 SWSD Riverside (749 N State St Hemet CA 92543)

1277 West Hobson Way, Blythe, CA 92225 44-199 Monroe Street Suite B, Indio, CA 92201 1325 Spruce Street Suite 110, Riverside, CA 92507 749 North State Street, Hemet, CA 92543

917 SWSD Southern Div Ofc

1600 E Belle Terrace, Bakersfield, CA 93307 675 Placentia Avenue Suite 330 Brea, CA 92821 1550 W Main Street, El Centro, CA 92243 749 N State Street, Hemet, CA 92543 1949 Avenida Del Oro Ste. 106, Oceanside, CA 92056 1063 W Henderson Avenue, Porterville, CA 93257 9650 9th Street Ste A Rancho Cucamonga, CA 91730 1325 Spruce Street, Riverside, CA 92507 4389 Imperial Avenue, San Diego, CA 92113 801 W Civic Center Drive Ste 200, Santa Ana, CA 92701

380 Central Office Division (COWSD) 722 Capitol Mall, Sacramento, CA 95814 339 DDO 722 Capitol Mall, Sacramento, CA 95814

G. Additional EDD locations in Central, Northern, and Southern California:

Northern Facilities

Office Address City Zip

Bakersfield WS 1600 E. Belle Terrace Bakersfield 93307

Bakersfield DI 1800 30th St., Ste. 250 Bakersfield 93301

Bakersfield TAX 1800 30th St., Ste. 240 Bakersfield 93301

Fresno CUIAB 590 W. Alluvial Ave., Ste. 110 Fresno 93711

Fresno Various** 2550 Mariposa Mall (aka 1050 O Street) Fresno 93721

Fresno DI* 2555 S. Elm Ave. Fresno 93706

Fresno DI/PFL 855 M St., Ste. 810 Fresno 93721

Hanford WS 124 N. Irwin St. Hanford 93230

Madera WS 2037 West Cleveland Ave. Madera 93637

Mendota WS 655 Quince St., Ste. C Mendota 93640

Merced WS/TAX* 1205 W. 18th St. Merced 95340

Modesto WS* 629 12th St. Modesto 95354

Porterville WS 1063 W. Henderson Ave. Porterville 93257

Salinas WS…