IFB_FTB-2627-00076_Q_A_Set.pdf
PDF 100 KB Posted
- Solicitation number
- 0000039282
- Issued by
- Sacramento County, California
About this file
This is a Question and Answer Set #1 document issued by the California Franchise Tax Board (FTB) Procurement Bureau in response to IFB FTB-2627-00076 for Genesys Software Subscriptions and Application Support Services. The solicitation seeks renewal of the FTB's current Genesys Contact Center Platform (CCP) software subscriptions and application support services, as well as purchase of additional new licenses. The IFB is advertised publicly on the Cal eProcure portal and is open to interested vendors; no pre-existing California State contract status is required to bid, though vendors must be registered. Detailed requirements are provided in the Statement of Work (Exhibit 1) and the IFB Introduction section. Interested parties may contact the Procurement Official, TaNita Guereca, at TaNita.Guereca@ftb.ca.gov or (916) 845-7199 for additional inquiries.
The document addresses vendor inquiries regarding portal access and eligibility requirements. Vendors experiencing difficulty accessing IFB documents on Cal eProcure are directed to contact Cal eProcure System Support at vendors@fiscal.ca.gov or 1-855-421-6355 (8:00 AM - 5:00 PM Pacific Time). The Genesys Software Subscriptions and Application Support Services requested are not available under existing California Statewide Contracts, making this a new competitive procurement opportunity open to all qualified vendors.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| IFB_FTB-2627-00076.docx | DOCX document | |
| Addendum_1_Cover_Letter.pdf | ||
| IFB_FTB-2627-00076.1.docx | DOCX document | |
| COST_WORKSHEET.xlsx | XLSX spreadsheet |
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Text version
STATE OF CALIFORNIA
PROCUREMENT BUREAU MS A374
FRANCHISE TAX BOARD
PO BOX 2086
RANCHO CORDOVA. CA 95741-2086
05.21.2026
TO: ALL REQUESTORS
SUBJECT: INVITATION FOR BID (IFB) #IFB FTB-2627-00076 GENESYS SOFTWARE
SUBSCRIPTIONS AND APPLICATION SUPPORT SERVICES QUESTION AND ANSWER SET #1
The following is a list of questions submitted to the State in response to IFB FTB-2627-00076:
# Requestor Question State Response
1 Could you please confirm if the IFB for Event ID 0000039282 is for the renewal of your current Genesys Engage contact center solution?
Additionally, I am having trouble accessing the documents as Cal eProcure website is not allowing me to download the IFB.
The IFB for Event ID 0000039282 is for the renewal of Franchise Tax Board’s (FTB) Genesys Contact Center Platform (CCP) Software Subscriptions and Application Support Services and to purchase new additional licenses.
See the first paragraph of the Description section of the Event Details for Event ID 0000039282.
See IFB FTB-2627-00076, Section I.
INTRODUCTION, on page 2 of 50 and EXHIBIT 1 - STATEMENT OF WORK, beginning on page 14 of 50.
FTB is able to download the attached files for Event ID 0000039282 on Cal eProcure. FTB suggests contacting Cal eProcure System Support.
FI$Cal Cal eProcure Portal Support Email: vendors@fiscal.ca.gov Phone (Toll Free): 1-855-421-6355 Hours: 8:00 AM - 5:00 PM Pacific Time
2 Will you please confirm whether we must already be on the California State contract to bid on this software opportunity, or if being a registered vendor is sufficient?
The Genesys Software Subscriptions and Application Support Services requested in IFB FTB-2627-00076 is not on any California Statewide Contracts.
IFB FTB-2627-00076 is advertised to the public on Cal eProcure so interested vendors can bid.
mailto:vendors@fiscal.ca.gov
05.21.2026
INVITATION FOR BID (IFB) #IFB FTB-2627-00076 QUESTION AND ANSWER SET #1
If you have any questions, please contact me via email at TaNita.Guereca@ftb.ca.gov or by telephone at (916) 845-7199.
Sincerely, TaNita Guereca
Procurement Official mailto:TaNita.Guereca@ftb.ca.gov
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