IFB_2015-01911_SOW_Appendix_A_FINAL031516.docx

NEXT GENERATION 9-1-1 (NG9-1-1) SYSTEMS AND SERVICES

Appendix A, STATEMENT OF WORK (SOW)

1.1. Background and Purpose

The California Governor’s Office of Emergency Services (Cal OES), Public Safety Communications (PSC), CA 9-1-1 Emergency Communications Branch (CA 9-1-1 Branch) is responsible for administering the State Emergency Telephone Number Account (SETNA) which provides funding to California Public Safety Answering Points (PSAPs) for 9-1-1 systems and services. The CA 9-1-1 Branch will use the Contract to purchase NG9-1-1 services. The main function of the NG9-1-1 core services are to provide PSAPs with voice contact with a 9-1-1 emergency calling party and Telecommunicators (Telecommunicators are located at the PSAP to answer the 9-1-1 calls). NG9-1-1 core services may evolve to include text, multi-media and other data modalities. All NG9-1-1 services will be provided to PSAPs.

1.2. OBJECTIVE

The California Governor’s Office of Emergency Services (Cal OES), Public Safety Communications (PSC) (hereto referred as “State”) CA 9-1-1 Branch will oversee and approve all purchases made under this agreement. The California Public Safety Answering Points (PSAPs) will use this agreement to purchase NG9-1-1 core services with State Emergency Telephone Number Account (SETNA) funding as authorized and approved by the CA 9-1-1 Branch.

1.3. PSAP LOCATIONS

PSAPs may be added or removed from time to time by the State for a variety of reasons. Not all PSAPs request/receive funding from the CA 9-1-1 Branch, therefore, the PSAPs List is not inclusive of all PSAPs in California.

Table 1.1 PSAPs CURRENTLY FUNDED BY SETNA

Livermore

San Leandro

Alameda

Albany

Jackson

Anaheim

Antioch

Arcata

Arvin

Atascadero

Atherton

Atwater

Auburn

Avalon

Azusa

Bakersfield

Baldwin Park

Banning

Barstow

Oakland

Tehachapi

Beaumont

Bell Gardens

Bell

Belmont

Benicia

Berkeley

Bishop

Blythe

Brawley

Brea

Buena Park

Burlingame

San Andreas

Calexico

Camino

El Cajon

Felton

Fortuna

Fresno

Grass Valley

Mariposa

Monterey

Morgan Hill

Perris

San Andreas

San Bernardino

San Luis Obispo

St Helena

Visalia

Willits

California City

Calistoga

Campbell

Carlsbad

Carmel

Cathedral City

Ceres

Norwalk

Chino

Chowchilla

Atwater

Bakersfield

Barstow

Bishop

San Diego

Sacramento

Imperial

Arcata

Fresno

Indio

Fontana

Irvine

Los Angeles

Rancho Cordova

Salinas

San Luis Obispo

Stockton

Truckee

Ukiah

Vallejo

Ventura

Chula Vista

Citrus Heights

Claremont

Cloverdale

Clovis

Coalinga

Colma

Colton

Concord

Rialto

Pleasant Hill

Martinez

Corcoran

Corona

Coronado

Costa Mesa

Cotati

Camarillo

Carson

Hayward

Fresno

Fullerton

Arcata

Long Beach

Los Angeles

Northridge

Pomona

San Bernardino

San Diego

San Francisco

San Jose

San Luis Obispo

San Marcos

Rohnert Park

Daly City

Davis

Crescent City

Delano

Dinuba

Dos Palos

Downey

Downey

Castro Valley

El Cajon

Torrance

El Centro

Placerville

El Monte

Elk Grove

Emeryville

Escondido

Eureka

Fairfax

Fairfield

Firebaugh

Folsom

Fontana

Fortuna

Foster City

Fountain Valley

Fremont

Fresno

Fresno

Fresno

Fullerton

Galt

Garden Grove

Gilroy

Glendora

Grover Beach

Hanford

Hayward

Healdsburg

El Cajon

Hemet

Hillsborough

Eureka

Huntington Beach

Huntington Park

Huron

El Centro

Indio

Inglewood

Independence

Irvine

Irwindale

Bakersfield

Bakersfield

Hanford

Kingsburg

La Habra

La Mesa

La Palma

Laguna Beach

Lakeport

Carson

Lynwood

Cerritos

Compton

La Crescenta

Los Angeles

City of Industry

Lakewood

Lancaster

Lomita

Calabasas

Marina Del Rey

Los Angeles

Norwalk

Palmdale

Pico Rivera

San Dimas

Valencia

Los Angeles

Temple City

Walnut

Los Angeles

Lincoln

Lindsay

Livermore

Livingston

Lodi

Lompoc

Long Beach

Long Beach

Los Altos

Los Angeles

Los Angeles

Los Angeles

Los Banos

Los Gatos

Madera

Madera

Manteca

Woodacre

San Rafael

Mariposa

Martinez

McFarland

Menlo Park

Merced

Merced

Merced

Anaheim

Milpitas

Bridgeport

Montclair

Montecito

Salinas

Morgan Hill

Mountain View

Murrieta

Napa

Moffett Field

National City

Nevada City

Newark

Newport Beach

Rancho Santa Fe

Novato

Oakdale

Oakland

Oakland

Oceanside

Ontario

Ontario

Irvine

Corona Del Mar

Silverado

Orange

Palm Springs

Palo Alto

Palos Verdes

Paso Robles

Petaluma

Piedmont

Pinole

Pismo Beach

Placentia

Auburn

Placerville

Pleasant Hill

Pleasanton

Port Hueneme

Porterville

Redlands

Redondo Beach

Redwood City

Reedley

Rialto

Richmond

Ridgecrest

Ripon

Blythe

Palm Desert

Riverside

Riverside

Rocklin

Rohnert Park

Roseville

Sacramento

Elk Grove

Sacramento

Rialto

Hesperia

San Bernardino

San Bruno

San Diego

San Diego

San Diego

San Diego

San Diego

San Francisco

South San Francisco

French Camp

San Jose

San Leandro

San Luis Obispo

San Luis Obispo

Redwood City

San Mateo

San Rafael

San Ramon

Santa Ana

Santa Barbara

Santa Barbara

San Jose

Santa Clara

Santa Cruz

Santa Maria

Santa Monica

Santa Paula

Santa Rosa

Scotts Valley

Sebastopol

Selma

Shafter

Signal Hill

Yreka

Fairfield

Santa Rosa

Santa Rosa

Sonora

Hawthorne

South Gate

South Lake Tahoe

South San Francisco

St. Helena

Modesto

Stockton

Stockton

Suisun

Sunnyvale

Taft

Torrance

Tracy

Tulare

Farmersville

Visalia

Tulare

Sonora

Turlock

Berkeley

Davis

Irvine

Los Angeles

Merced

Riverside

La Jolla

San Francisco

Santa Barbara

Santa Cruz

Union City

Upland

Beale AFB *

Edwards AFB

Travis AFB

Vandenberg AFB

Ft Hunter Liggett

Fort Irwin

Presidio of Monterey

San Francisco

Three Rivers

El Portal

Camp Pendleton

Barstow

San Diego

Twenty-Nine Palms

Vacaville

Vallejo

Modesto

Camarillo

Ventura

Vernon

Visalia

Walnut Creek

Seal Beach

Westminster

Whittier

Woodland

CE – Core Existing CP – Core Planned EE – Evergreen Existing EP – Evergreen Planned

1.4. TERM/PERIOD OF PERFORMANCE

1) Effective upon approval of the California Department of Technology (CDT), Statewide Technology Procurement Division (STPD), the initial Term of the contract will be three (3) years.

2) The State, at its sole discretion, may exercise its option to execute four (4), one (1)-year extensions to continue NG 9-1-1 core services for a maximum contract term of seven (7) years.

3) The Contractor shall not be authorized to deliver goods or commence the performance of services as described in this SOW until written approval has been obtained from all entities. Any delivery or performance of service that is commenced prior to the signing of the Agreement shall be considered voluntary on the part of the Contractor and non-compensable.

4) This contract may be amended, consistent with the terms and conditions of the contract and by mutual consent of both parties, subject to approval by the Statewide Technology Procurement Division under PCC 12100.

1.5. PROJECT REPRESENTATIVES

The project representatives during the term of this Agreement will be:

Table 1-2, Project Representatives

Sacramento, CA 95811 Address:

e-mail:

e-mail:

Direct all contract inquiries to:

Mather, CA 95655

e-mail:

e-mail:

1.6. CONTRACTOR KEY STAFF AND RESPONSIBILITIES

The Contractor will be responsible for providing all necessary staff to implement all NG9-1-1 Core Services and Evergreen Network Based Turn-Key Solution (if Contractor bid on Section 6.4 of IFB 2015-01911). Please refer to Exhibit 22, Deliverable Expectation Document for additional details regarding Contractor staff responsibilities.

1) The Contractor will provide its own equipment and software necessary to perform the required duties.

2) The Contractor shall designate a primary contact person to whom all project communications may be addressed and who has the authority to act on all aspects of the services.

3) The Contractor will notify the State, in writing, of any changes in the personnel assigned to the tasks. If a Contractor employee is unable to perform due to illness, resignation, or other factors beyond the Contractor’s control, the Contractor will make every reasonable effort to provide suitable substitute personnel. The substitute personnel shall meet all requirements and must be approved in advance of any performance under the Agreement by the State via an approved Amendment.

4) The Contractor personnel shall perform their duties on any of the premises of the PSAP facilities located within California area during core business hours, and at all other times as required to successfully provide the services.

5) The Contractor shall comply with the PSAP’s requirements that restrict deliveries to non-peak commute hours in specific locations, or require delivery within defined time frames due to site policies. When applicable, the PSAP will provide the information regarding these policies/or requirements.

6) As part of the SOW associated with each transaction under the MPA resulting from this IFB, Contractor shall provide the PSAP with a copy of the manufacturer’s recommended preventive maintenance process and schedule. Preventive (scheduled) maintenance shall be performed in accordance with the manufacturer’s recommended preventive maintenance requirements and be consistent with the PSAP's operating requirements.

1.6.1. Labor Classifications

Contractor shall make available each of the labor classifications listed below. Pricing for these classifications shall be provided in Exhibit 16 Cost Worksheet #2, Labor Rates. For each labor classification any individual used by the Bidder through teaming agreements or sub-contracting arrangements shall meet these requirements:

1) Factory-Trained Technician - The definition of a Factory-Trained Technician is a technician who has passed a certification/training course taught by factory or factory approved personnel for the system he/she must install and maintain. Any training courses provided by other than the manufacturer’s own personnel must be recognized and approved by the manufacturer, if the Contractor asserts that an employee is factory-trained. A Factory-Trained Technician is able to diagnose all Major and Minor system alarms, provide hardware and software repairs, provide to the PSAP recommendations regarding user defined software and make changes to the user defined software. Contractor shall provide proof of Factory-Trained Technician certification upon use of this labor classification to the State.

2) Technician - The definition of Technician is a person who has basic telephone skills that has been provided instruction by a Certified Factory-Trained Technician for the system he/she must maintain at a level that the Technician is able to view all Major and Minor system alarms, provide hardware replacements and software repairs and provide to the PSAP recommendations regarding user defined software, under the direction of a Certified Factory-Trained Technician. Bidders shall detail the training that will be provided to a Technician.

3) System Engineer – For the purposes of the resulting Contract, a System Engineer is a person that has at least three (3) years’ experience in 9-1-1 applications for call-taking solutions or 9-1-1 networking. A System Engineer shall be capable of engineering any of the systems that that the Bidder proposes or sells through the resulting Contract.

4) Project Manager – A Project Manager will have provided project management support on behalf of a 9-1-1 emergency call processing solution provider for at least three (3) distinct installations. Full time support of another Project Manager on an installation may be considered to meet this experience requirement. The Project Manager will act as the single point of contact to the PSAP manager (or their designee) and will be available to the PSAP manager during the implementation of a new system and will be on-site during cutover to the new system.

1.7. Ordering Process

Consideration for selected Contractor will be based on:

1. Geographical location

2. Size and Scope of Project

3. Number of PSAP’s associated

4. Type of System Upon selection, a Contractor will thoroughly document the operational needs of the PSAPs and produce a Contractor’s Statement of Work (SOW). A sample SOW is provided in IFB 2015-01911, IFB Attachments and Exhibits Document, Appendix A, Statement of Work Attachment 3.0 Contractor’s Sample Statement of Work NG9-1-1 Core (SOW) Format and Attachment 3.1 Contractor’s Sample Statement of Work Evergreen Turn-key Format.

1.7.1 Certification of Facility Readiness

If required, the State and/or PSAP will modify PSAP site facilities to meet the Contractor’s specifications. Upon completion the Contractor will be required to certify in writing that the modifications have been completed and satisfy the Contractor’s requirements.

1.7.2 Certification of Equipment Readiness

Any equipment must be installed and certified ready for acceptance testing by the agreed to installation date between the Contractor and PSAP. Such certification must be in writing and presented to the individual specified in the SOW.

1.8. Unplanned Down-Time Disclosure and Root Cause Analysis

In the event any individual core service component is impacted by unplanned downtime, (such as a failure), the Contractor shall provide the CA 9-1-1 Branch and PSAPs with a disclosure statement within two (2) calendar weeks which shall include but not be limited to:

1) The component that failed;

2) The duration the component was impacted;

3) Impact to the overall system due to the component failure – including impacted PSAPs by Federal Communications Commission (FCC) Identification (ID);

4) Corrective action taken to recover the component.

The disclosure statement shall be provided by the Contractor proactively without request from the State and/or the Local Agency/Agencies.

In addition to the above disclosure the Contractor shall provide a root cause analysis to the CA 9-1-1 Branch and Local Agency/Agencies within fifteen (15) business days. If a complete root cause analysis cannot be provided the Contractor shall provide an initial root cause analysis within fifteen (15) business days and then update the CA 9-1-1 Branch and PSAPs every five (5) business days until root cause is determined.

Root cause analysis shall identify the root cause of failure and corrective action to prevent a like failure in the future.

1.9. Installation Date

A PSAP is any Public Agency authorized under Government Code Section 53102 to perform the functions of a PSAP. Orders from the State must be completely installed and ready-for-use within one-hundred-eighty (180) calendar days After Receipt of Order (ARO) as indicated on the Purchase Order (PO).

The installation date may be changed by mutual consent of the Contractor and the PSAP; however, the System Installation Schedule must be completed/updated with the revised dates. Such deferment shall not exceed sixty (60) calendar days, except by mutual agreement. In the event of an agreed change to the installation date, the Contractor will provide a revised Contractor SOW to the PSAPs and to the CA 9-1-1 Branch.

1.10. Need for Equipment Due to Emergency

The Contractor shall make every reasonable effort to assist the PSAP in procuring the use of equipment compatible with that provided under this Contract to meet emergencies such as a Major outages or unforeseen peak loads.

The PSAP may accept or reject the offer of use of emergency equipment. If accepted, the charge for such use, if any, shall be a separate PO arrangement between the State and the Contractor.

1.11. Site Survey

The Contractor shall prepare a floor plan of the Communications Operations room showing the location of each item of equipment and detailing the current electrical power, common ground and environmental control facilities. The Contractor shall prepare a floor plan of the equipment room showing the location of each item of back-room equipment and detailing the current electrical power and environmental control facilities. The Contractor shall review and comment on the adequacy of the PSAP’s facility, including but not limited to, the adequacy of the furniture, lighting, floor plan, environmental control, cabling, demarcation room and equipment room to support the installation of the 9-1-1 system. The PSAP shall permit free access, subject to security restrictions at the site, for the purpose of reviewing facility readiness.

Specifications shall include the operating voltage required, maximum current under peak conditions (in amperes), power consumed (expressed in watts), temperature range within which the equipment is designed to operate, the humidity range within which the equipment offered is designed to operate, the equipment heat producing pattern under normal operating conditions (expressed in British Thermal Units (BTUs) for each specific Model Cluster), and the type and number of power receptacles required. All modifications specified to prepare the facilities must be detailed in the Contractor’s SOW.

The Contractor shall provide a pre-installation checklist to insure that the PSAP has met all installation obligations prior to the Contractor installing the equipment. Absence of a pre-installation checklist shall mean that the Contractor is offering equipment that has no Minimum or maximum environmental specifications.

On or before the Facility Readiness Date, the PSAP shall cause the site to be prepared in accordance with the Contractor’s site preparation specifications unless the Contractor has agreed to be responsible for such site preparation. The Contractor will provide a written certification that the modifications detailed on the pre-installation checklist have been completed in accordance with the Contractor’s requirements.

Any subsequent alterations or modifications to the site which are directly attributable to incomplete or erroneous specifications provided by the Contractor and which involve additional expense shall be made at the expense of the Contractor, to the extent that such costs would not have been incurred had the complete and/or correct specifications been initially provided. If any such site alterations cause a delay in the installation, the provisions in Appendix A, Statement of Work (SOW) Section 1.30, Core Services SLA Charts and Section 1.31, Technical SLA Charts Evergreen Network Based Turn-Key Solution Reporting SLAs shall apply.

1.12. Documentation

The Contractor shall provide copies of all non-proprietary manuals and other printed materials, including updated versions, which are useful and necessary to the PSAP in its use of the equipment or software provided at prices listed in the Price List.

1.13. Transportation

Shipments to and from the installation site shall be the responsibility of the Contractor and shall be made by commercial carrier, or Contractor owned carrier, in padded van or airfreight. If air shipment by commercial carrier is not specified in the PO, shipment shall be made by padded van, or Contractor may, at its option, use a premium method of transportation (e.g., air freight). Equipment shall be preserved, packed and marked in accordance with the Contractor’s standard practice. All deliveries of purchased equipment and software shall be F.O.B. - DESTINATION.

Notwithstanding the above requirement, the PSAP reserves the option, with concurrence from the Contractor (such concurrence not to be unreasonably withheld), to arrange for and to pay all transportation, rigging and drayage costs, at the time of the discontinuance of rental and purchase. The PSAP agrees that such transportation shall be by commercial carrier, using padded van properly constructed and equipped for shipment of electronic equipment.

When the PSAP elects to specify air shipment by commercial carrier, written authorization for such method shall be furnished to the Contractor at least thirty (30) calendar days prior to the scheduled shipping date and the PSAP shall pay the airfreight charges. In this event, the Contractor shall furnish copies of the freight bills to substantiate transportation charges billed by the Contractor to the PSAP.

The Contractor shall pay transportation charges for the shipment of empty packing cases, except when the equipment is moved from one PSAP location to another.

The Contractor shall bear the cost of transportation, rigging, and/or drayage whenever equipment is shipped or moved for mechanical replacement purposes unless the replacement was due to fault or negligence of the PSAP.

The PSAP shall pay only those rigging costs incurred at the PSAP’s location unless otherwise agreed to between the PSAP and the Contractor.

Upon notification the PSAP shall arrange and pay for all transportation, rigging and drayage charges for such relocation.

1.14. Packing and Unpacking

Supervision of packing, unpacking and placement of equipment shall be furnished by the Contractor during the Contractor’s normal working hours without additional charge to the PSAP.

Rearrangement of equipment on the same site for PSAP convenience shall be at PSAP expense.

1.15. Risk of Loss or Damage

The PSAP shall be relieved from all risk of loss or damage to the equipment purchased under this Contract during periods of transportation, installation and during the entire time the equipment is in the possession of the Contractor, except when such loss or damage is due to the fault or negligence of the PSAP. Loss or damage not due to the fault or negligence of the PSAP shall be verified through a legal claims record such as a police or fire report. The PSAP assumes risk of loss or damage for equipment after formal Acceptance of installed systems.

1.16. Restricted Delivery Hours

The Contractor shall comply with the PSAP’s requirements that restrict deliveries to non-peak commute hours in specific locations, or require delivery within defined time frames due to site policies. When applicable, the PSAP will provide the information regarding these policies/or requirements.

1.17. Acceptance Testing Criteria

The Contractor shall issue a certificate of system readiness to the PSAP when equipment and software are installed and ready for acceptance testing. Acceptance testing shall commence on a date and time mutually agreed upon by the PSAP, within ten (10) business days, following receipt of the certificate of system readiness and shall end when the equipment and software have met the standard of performance Acceptance Testing Criteria for a period of two-hundred-forty (240) consecutive hours. Operation of the equipment and software to confirm proper installation shall be considered to be a part of the acceptance test. It is not required that the two-hundred-forty (240) consecutive hour period expire in order to begin a subsequent acceptance testing period.

Equipment and software shall not be accepted by the PSAP and no charges will be paid by the PSAP or the CA 9-1-1 Branch until all of the items on the Appendix A, Statement of Work, Attachment 4, Core System Acceptance and Authorization Checklist are met. Upon the successful completion of the acceptance testing period and within five (5) business days, the PSAP shall execute the System Acceptance and Authorization Checklist and provide copies to the Contractor and the CA 9-1-1 Branch.

The standard of performance for acceptance testing is defined as the operation of equipment and/or software at an average level of effectiveness of ninety-nine point nine percent (99.9%) for a period of two-hundred-forty (240) consecutive hours. For acceptance testing purposes, the average effectiveness level is a percentage figure determined by dividing the Scheduled Operational Hours (SOH) minus down-time by the SOHs. In addition, the equipment shall operate in at least minimal conformance with the Manufacturer’s official published specifications applicable to such equipment on the date of this Contract. The Contractor shall provide the published specifications applicable to each piece of equipment, if requested by the PSAP.

Down-Time, for acceptance testing purposes is that period of time when the system installed at any one location is incapable of performing all of the functions for which the installation was intended (during SOH), due to a malfunction of the system or its operating software, excluding all external factors. During a period of system down-time, all equipment and software that are part of the system shall be made available to the Contractor to facilitate prompt repair. During this time the PSAP may use operable equipment and software where such use does not interfere with the Contractor’s efforts to restore service and where Contractor’s permission for such use is given (such permission not to be unreasonably denied). In the event that the system is required by the Contractor for testing or exercising of failed equipment but is not made available by the PSAP when requested, system down-time shall not accrue during the interval between the time of Contractor’s request and the time that the system is made available to the Contractor.

The required effectiveness level shall apply separately to a system and to each Contractor’s supplied remote equipment unless the PSAP and the Contractor agree otherwise. The effectiveness level of the system supplied by the Contractor shall be computed to exclude Down-Time attributable to equipment, cables and wires not supplied by the Contractor.

If the PSAP uses the system when the system or subsystem is down, as Down-Time is defined above, use of the system shall be excluded from the level of effectiveness computation, as will any down time resulting from system failure during such use.

The PSAP shall maintain appropriate records to validate that all requirements of this section concerning acceptance testing are met. SOHs and down-time shall be measured in hours and whole minutes. If meters are used to record the time, the meter readings will be converted into hours and whole minutes on a daily basis.

When a system involves on-line equipment that is remote to the basic installation, the required effectiveness level shall apply separately to the system and to the remote equipment.

During the acceptance testing period, all the preventative maintenance time shall be excluded from the acceptance testing period hours. System failure down-time shall be measured by those intervals during the acceptance testing period between the time that the Contractor is notified of the system failure and shall end when the system is returned to the PSAP in operating condition.

During the acceptance testing period, if the Contractor is notified that the system is not performing as intended, Contractor shall adhere to the response time requirements specified in Remedial Maintenance. All maintenance service and parts shall be furnished by the Contractor without charge during an unsuccessful period of acceptance testing on the same basis as set forth herein concerning maintenance unless such maintenance service and parts are required as a result of the fault or negligence of the PSAP.

The PSAP may, upon written notice to the Contractor and the CA 9-1-1 Branch that is at least fifteen (15) calendar days prior to the scheduled start of the acceptance testing, delay the start of the acceptance testing period, but such delay may not exceed thirty (30) consecutive calendar days. Delays that exceed thirty (30) days shall be referred to the CA 9-1-1 Branch for dispute resolution.

If the system does not meet the standard of performance within ninety (90) consecutive calendar days after the start of the acceptance testing, the PSAP shall have the option to request a replacement system, extend the performance period or terminate the order (or portions thereof) and seek relief as provided by the Rights and Remedies of State for Default provision in the contract. The PSAP's option shall remain in effect until such time as the system meets the performance criteria, or one-hundred-eighty (180) consecutive calendar days after the start of the acceptance testing, whichever occurs first. If the system has not met the standard of performance by one-hundred-eighty (180) calendar days after installation the PO order under which the defective system is being installed may be cancelled. If the CA 9-1-1 Branch determines the same type of system has not met the standard of performance at more than three (3) planned installations the system or affected components of the system may be removed from the Contract at the discretion of the CA 9-1-1 Branch.

1.18. System Acceptance Testing

Acceptance testing is intended to ensure that the system acquired operates in substantial accord with the Manufacturer’s technical specifications, is adequate to perform as warranted by Contractor's response to the requirements of this Contract and evidences a satisfactory level of performance reliability, prior to its acceptance by the PSAP. If the system to be installed includes operating software as listed in the PO, such operating software shall be present for the acceptance test unless substitute operating software acceptable to the PSAP is provided. Acceptance testing is required for all newly installed technology systems, subsystems and individual equipment which are added, or field modified (modification of equipment from one model to another) after a successful performance period.

The PSAP shall begin acceptance testing on a mutually agreed date and time within ten (10) business days of a Contractor issuing a certificate of system readiness to the PSAP. If the system fails any portion of acceptance testing, the Contractor shall be notified by the PSAP immediately of the failure, with written confirmation to be provided in not more than five (5) business days. Control of the system shall immediately be given to the Contractor if the system performs so poorly that it poses a potential threat to public safety and the original 9-1-1 system being replaced is still functional. If the system performs in compliance with this Contract and does not pose a threat to public safety, but does not operate as intended by the manufacturer, the PSAP will continue using the system while the Contractor affects repairs. The system shall not be deemed to be accepted until the Contractor re-certifies such installation and the above referenced test is successfully completed.

In the event the system does not meet the standard of performance during the initial ten (10) days, the acceptance tests shall continue on an hour-to-hour basis until the standards of performance are met for ten (10) days. The acceptance-testing period shall not be delayed due to any PSAP request to make a change within a system’s featured functionality. Any problem that occurs during the acceptance testing period that can be quickly remedied by making a change to the system shall only delay the acceptance testing the amount of time from when the problem was first reported to the Contractor to the time the adjustment successfully remedies the problem. Failures during acceptance testing period caused by sources outside of the Contractor’s control shall not be deemed as cause to delay the acceptance testing period.

At the request of the Contractor, the PSAP shall make available not only the failed system, but also the equipment that must be utilized by the Contractor to identify the cause of failure and to accomplish the repair.

Systems shall not be accepted by the PSAP or CA 9-1-1 Branch, and no charges associated with such system shall be paid by the PSAP or CA 9-1-1 Branch, until the Contractor has demonstrated that the Contractor has satisfactorily provided all of the equipment and functionality on the System Acceptance and Authorization Checklist as provided in IFB 2015-01911 IFB Attachments and Exhibits Document, Appendix A, Statement of Work, Attachment 4, Core System Acceptance and Authorization Checklist..

1.19. Acceptance Testing for Software (other than Operating System Software) Acceptance testing is required for all Contractor-supplied software supplied under this Contract including all software initially installed, improved versions (new repurchases) of this software, any such software which has been altered (modified) by the Contractor to satisfy PSAP requirements, and any substitute software provided by the Contractor in lieu thereof, unless otherwise provided herein. The purpose of the acceptance test is to ensure that the software operates in substantial accord with the Manufacturer’s technical specifications and meets the PSAPs performance specifications. The specific procedures for the accomplishment of such tests are as stated in Acceptance Testing Criteria.

Following certification by the Contractor that programming aids, program products and applications listed in the PO have been delivered ready for PSAP use, the PSAP shall test each such programming aid, program product or application, in accordance with the Acceptance Testing Criteria.

If the Contractor has written application programs, the PSAP will provide test data and the Contractor will provide a test master and all output formats for such programs. The PSAP will process input transactions against the master file and produce the updated old and new master files to ensure that all transactions were applied correctly. All outputs will be checked for accuracy, format and quality, and the programs will be accepted when the PSAP confirms that the application programs meet the specifications to which they were written.

1.20. System Replacement and Participation

If, during a thirty (30) consecutive day period following PSAP acceptance testing period, the system does not achieve the required level(s) of availability, the PSAP will notify the Contractor in writing.

If the Contractor fails to bring the system to the required average availability level during the succeeding thirty (30) consecutive days after notification by the CA 9-1-1 Branch, the PSAP may require the Contractor to replace the equipment failing to meet the standard of performance. Replaced equipment must also meet acceptance testing following installation as set forth in Acceptance.

During the term of the Contract if three (3) or more purchased installations are cancelled or are replaced for failing to meet this continuing standard of performance, the CA 9-1-1 Branch, at their sole discretion, may remove the identified system or affected components of the system from this Contract.