IdentiSys Warranty On-Site Service Letter 2021-2022.pdf
PDF 212 KB Posted
- Solicitation number
- 22-493ISP-ADMIN-B-23065
- Issued by
- St. Clair County, Illinois
About this file
This document is a letter from IdentiSys, Inc. regarding warranty and onsite service agreements for the Entrust-Datacard MX Card Issuance System, including ribbons, paper materials, cards, toner cartridges, and inks, for the Illinois State Police Information Services Bureau. IdentiSys reserves the right to void all warranty coverage, onsite service agreements, software maintenance agreements, and parts sourcing if non-authorized and non-certified materials are used. This policy is in place to ensure the system is maintained at optimal performance. The letter also states that IdentiSys handles Entrust-Datacard products for approximately 34 different states and provides contact information for the company.
The related state and local contract opportunity is a notice of intent to award a sole source contract to IdentiSys, Inc. for FSB Printer Maintenance and Support. The contract is for the state of Illinois, and the hearing will be canceled unless an interested party submits written comments or requests a public hearing by June 18th.
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Text version
March 31, 2021-2022
Attn: To whom it may concern
Re:
Illinois State Police
Information Services Bureau
Phone: 217-782-5775
Cell: 217-891-2569
Fax: 217-558-0843
Warranty and Onsite Service Agreements for the Entrust-Datacard MX Card Issuance System, related to ribbons, paper materials, cards, toner cartridges & inks.
IdentiSys Inc. reserves the right to void all warranty coverage, onsite service agreements, software maintenance agreements and parts sourcing if determined that materials, ribbons, supplies, paper, inks, including toner cartridges, and/or parts used in the MX Series Solution are not authorized and certified by the manufacturer and its representative partner for the application in question (IdentiSys). If voided, IdentiSys reserves the right to seek reimbursement for expenses occurred for support to the date of void, damages with the cancellation of the contract and all other expenses up to 60 days following date of void.
This policy is in place to ensure that the system is maintained at optimum performance. Failure to use authorized and approved parts, materials and supplies may lead to significant problems with production capabilities and reliability. The process for obtaining certification and authorization to sell and service Entrust-Datacard products, supplies, and services, requires extensive classroom training ranging from 3-7 weeks at Entrust Datacard. Authorization mandates active marketing, selling, and servicing efforts for all of Entrust-Datacard products in an approved and designated area and set of accounts. The program requires that a partner maintains a significant inventory of Entrust-Datacard printers, parts and supplies.
Other integrators for Entrust-Datacard due exist and required to meet the same requirements as above.
However, they provide these solutions in the designated and approved areas. IdentiSys handles approximately 34 different states for Entrust-Datacard. If needing to contact other entities, please don't hesitate to ask and we will provide you contact name and details.
Sincerely, Joe Wright
Executive Vice President of Sales www.IdentiSys.com joe_wright@IdentiSys.com
(m) 651.329.4747 | (o) 952.294.1212
ID | SECURITY | TRACKING | SUPPLIES
IdentiSys, Eden Prairie, Minnesota.
IdentiSys Inc.
7630 Commerce Way
Eden Prairie, MN 55344
888-437-9783 www.identisys.com x-apple-msg-load://D94903B8-FCFC-491A-B682-DA83EF8D7B0E/www.IdentiSys.com mailto:joe_wright@identisys.com tel:651.329.4747 tel:952.294.1212 http://www.identisys.com/
File details come from the government source that posted it. Updated .