Appendix_L_-_QASP.pdf

APPENDIX L

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance. The QASP shall be incorporated as a separate document attached to this PWS.

1. PURPOSE.

This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated contract. This QASP explains the following:

• What will be monitored.

• How monitoring will take place.

• Who will conduct the monitoring.

• How monitoring efforts and results will be documented.

This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance. In addition, the QASP should recognize that unforeseen and uncontrollable situations may occur.

This QASP is a “living document” and the Government may review and revise it on a regular basis. However, the Government shall coordinate changes with the contractor. Updates shall ensure that the QASP remains a valid, useful, and enforceable document. Copies of the original QASP and revisions shall be provided to the contractor and Government officials implementing surveillance activities.

2. GOVERNMENT ROLES AND RESPONSIBILITIES.

The following personnel shall oversee and coordinate surveillance activities.

a. Contracting Officer (CO) - The GSA CO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The CO shall also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The CO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

Assigned CO: Erin Quinn-Neuendorf Agency: General Services Administration Telephone: (817) 850-5577 Email: erin-quinn-neuendorf@gsa.gov

b. Project Manager (PM) - The PM acts as an acquisition consultant and serves as liaison between your customer organization and their requesting program office, as well as liaison between your customer organization and the GSA supporting contracting office.

Assigned PM: Patricia Hammons Telephone: (817) 850-9181 Email: patricia.hammons@gsa.gov

c. Contracting Officer’s Representative (COR) - The COR is responsible for technical administration of the contract and shall assure proper Government surveillance of the contractor’s performance. The COR shall keep a quality assurance file. At the conclusion of the contract or when requested by the CO, the COR shall provide documentation to the CO. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. The contractor shall refer any changes they deem may affect contract price, terms, or conditions to the CO for action.

Assigned COR: TBD Telephone:

Email:

3. CONTRACTOR REPRESENTATIVES:

The following employees of the contractor serve as the contractor’s Program Manager and Task Manager for this contract.

a. Program Manager - TBD Telephone: TBD Email: TBD

b. Task Manager - TBD Telephone: TBD Email: TBD

4. PERFORMANCE STANDARDS.

Performance standards define desired services. The Government performs surveillance to determine if the contractor exceeds, meets or does not meet these standards.

The Government shall use these standards to determine contractor performance.

Below is a matrix table listing a summary of the performance objectives and performance thresholds required by the Government in contractor performance.

Desired End Result Required Performance level Method of

Surveillance

Make appointment available for Initial Medical Examinations (15 days) and Additional Medical Information appointments (30 days)

Timely and error-free service 90% of the time.

Monthly Inspection through Random Sampling mailto:patricia.hammons@gsa.gov

Submit complete and accurate Initial Medical Examinations and Additional Medical Information within 20 calendar days of the last appointment

Timely and error-free service 90% of the time.

Monthly Inspection through Random Sampling

“Standards Rejections” (e.g.

Incomplete Examination, Rejected Examinations) are kept to a minimum and reprocessed in 15 calendar days

Timely and error-free service 90% of the time.

Monthly Inspection through Random Sampling

Report “Failure to Appear “ appointments minimally monthly through invoicing

Timely and error-free service 95% of the time.

Monthly Inspection through Random Sampling

Report “Partial” Initial Medical Examinations minimally monthly through invoicing

Timely and error-free service 95% of the time.

Monthly Inspection through Random Sampling

Safeguard Applicant records and Personal Identifiable Information

Error-free service 100% of the time.

Applicant complaint

Validate access authorization documents are signed for contractor employees who have access to personal information (e.g. non-disclosure agreement, access authorization documents)

Timely and error-free service 95% of the time

Periodic Inspection

Train new Contractor Management Personnel within 30-days of assignment to the DoDMERB Contract.

Timely and error-free service 95% of the time.

Periodic Inspection

Below is a matrix table listing a summary of the deliverables required by the Government in contractor performance

5 DELIVERABLES

Title/Description of Deliverable Delivery Date Monthly Status Reports NLT 10th day of the following month.

Provide and maintain list of management personnel who are qualified to Train Contractor Management Personnel

NLT 30 calendar days of accepting a management position.

Quality Control Plan Initial QC Plan due with proposal; updates as changes occur, submit electronically through ITSS to CO, GSA Project Manager, COR

DoDMERB requests for additional IME centers to be established or discontinued

Provide evidence 30 calendar days after notification from the CO

Contractor amending of Initial Medical Examination (IME) or Additional Medical Information (AMI) Centers

Due to CO NLT 10 business days prior to execution

Establish new IME or AMI centers determined unsuitable by DoDMERB

30 calendar days after written notification from the CO

Initial Medical Examinations will be quality controlled and submitted to DoDMERB

Submitted within 15 calendar days of last examination

Additional Medical Information will be quality controlled and submitted to DoDMERB

Submitted within calendar 15 days of last appointment

Brochure for Network Providers detailing examination and administrative procedures.

Due to DoDMERB NLT 15 calendar days prior to contract start date.

Non-Disclosure Agreement or Access Authorization Document for each contractor employee

Within 10 business days after contract award

6. FREQUENCY OF MEASUREMENT.

The COR/PM shall take measurements in accordance with . During the contract performance, the PM and COR shall analyze whether the negotiated frequency of measurement is appropriate for the work being performed and may increase/decrease frequency accordingly.

6.1 Contract Performance Evaluation: In accordance with FAR 42.1502, the Government shall record past performance information for acquisitions over $150,000 utilizing the Contractor Performance Assessment Reporting System (CPARS). The CPARS process allows contractors to view and comment on the Government's evaluation of the contractor's performance before it is finalized. Once the contractor’s past performance evaluation is finalized in CPARS it shall be transmitted into the Past Performance Information Retrieval System (PPIRS).

Contractors are required to register in the CPARS, so contractors may review and comment on past performance reports submitted through the CPARS.

CPARS https://www.cpars.csd.disa.mil/ PPIRS http://www.ppirs.gov https://www.cpars.csd.disa/ http://www.ppirs.gov/