ID05200026_ PWS SS DRAFT.docx

PERFORMANCE WORK STATEMENT

A procurement by the U.S. General Services Administration Region 5 Contracting Division on behalf of

CLIENT AGENCY:

United States Air Force

CLIENT PROGRAM:

Air Mobility Command (AMC)

PROJECT TITLE:

Command Post Console System Refresh

PROJECT NUMBERS:

47QFLA20K0033/ID05200026

Original Version Dated:

April 16, 2020

Post Award Document Revision History

Contents

1 INTRODUCTION

1.1 Organization

The United States Air Force AMC is a United States Department of Defense (DoD) agency comprised of a Total Force effort to execute Rapid Global Mobility and enable Global Reach – the ability to respond anywhere in the world in a matter of hours. This is accomplished through AMC’s four core mission areas – Airlift, Air Refueling, Air Mobility Support, and Aeromedical Evacuation. AMC also provides support to the nuclear enterprise.

AMC provides the capability to deploy U.S. armed forces anywhere in the world within hours and help sustain them in a conflict. AMC also supports presidential and senior leader airlift. Air Refuelers are the backbone of Global Reach, increasing coalition and U.S. aircraft’s range mid-air. Aeromedical evacuation ensures the wounded warriors get the care they deserve and today have sustained the survival rate of 97 percent. In addition to enabling the force to respond to an enemy attack and sustain operations, Rapid Global Mobility brings humanitarian supplies and assistance to those in need who may live in austere locations.

1.2 Objective

This initiative will Engineer, Furnish, Install, and Test (EFI&T) a stand-alone, turn-key, commercial component solution to replace the current Siemens Systems in the Command Post and Alternate Command Post at eleven Continental United States (CONUS) and three Outside of Contiguous United States (OCONUS) AMC bases; all CONUS and OCONUS locations supported by this requirement are identified in Section 5.2 below.

The new solution shall be installed, integrated, facilitated, and engineered to satisfy all system requirements and ancillary equipment integration requirements that are outlined in this PWS and/or currently implemented in the existing architecture.

1.3 Scope

The Contractor shall replace the current Siemens Systems in the Command Post and Alternate Command Post at eleven CONUS and three OCONUS AMC bases as outlined in section 5.2 below. One CONUS location, Dover AFB, shall have a third system installed at the Air Force Mortuary Affairs Operations office.

The Contractor shall propose a system that runs independent of the host base network. The new solution must interface with the existing Government owned Data, Radio, Video Surveillance, Telephone and Mass Notification Systems equipment explained more in detail in Sections 2.4.1, 2.4.5, and 2.4.10. The Contractor shall provide all material, software upgrades and changes, applicable licenses, reconfigurations, cross-connect jumper running, re-terminations, and relocation of equipment as specified in this PWS. The Contractor shall coordinate work schedules, service interruptions, and installation/cutover of hardware and software with the Contracting Officer Representative (COR) and the Government representative at each location to ensure minimal service disruption.

1.4 Background

The current Siemens HiPath 4000 Command Post console systems integrate radio and telephone networks into a touch screen console to provide command and control to AMC agencies around the globe. The systems have reached end-of-life, are beginning to fail, and certain parts are unavailable for purchase. The scope of this project includes a technical refresh solution that replaces the existing systems with a more manageable and modernized environment. The proposed backbone shall be a Unified Communications (UC) Command Post console system and the local session controller and radio gateway must be the latest version and configuration on the Joint Interoperability Test Center (JITC) Approved Products List (APL) at the time of proposal and throughout the life of the contract. The Contractor shall EFI&T a solution that satisfies all system requirements and ancillary equipment integration requirements that are outlined in this PWS and/or currently implemented in the existing architecture as stated in Attachment D. The Contractor shall configure the system to include all licensing requirements and refer to Section 2.4 of this PWS for specifics with respect to system requirements and ancillary equipment integration requirements. The Contractor shall provide and install all necessary equipment to provide a turn-key solution that is in compliance with the latest version of the DoD Unified Capabilities Requirements (UCR) and Risk Management Framework (RMF), both publicly available documents and all other references set forth in this PWS.

1.5 Applicable Documents

The documents (i.e., certifications, specifications, standards, policies, and procedures), versions current at time of contract/order award, identified in the list below are incorporated with the same force and effect as if provided in full text. Succeeding revisions may be substituted or incorporated as required with full notice and disclosure to the contractor. The Government will provide access to available documents and technical information as required and upon contractor request, if not available via a hyperlink within this PWS.

FEDERAL GOVERNMENT / DEPARTMENT OF DEFENSE

OSHA Occupational Safety and Health Administration (OSHA) CFR 29 Part 1910-268 – Telecommunications DODD 5220.22-M – Industrial Security Program DODI 8100.4 – DoD Unified Capabilities DODI 8530.01 – RMF for DoD Information Technology DODM 4160.21 – Defense Material Disposition: Disposal Guidance and Procedures

STANDARD INSTALLATION PRACTICES & TECHNICAL ORDERS

EIA/ECA-310-E - Telecommunications Cabinets, Racks, Panels, and Associated Equipment ANSI/TIA/EIA-568-0 – Telecommunications Cabling Standard ANSI/TIA/EIA-607-C – Telecommunications Bonding and Grounding Standards Building Industry Consulting Service International, Inc.

31‐10‐6 – Cable Racks, Troughs and Their Supports 31‐10‐7 – Terminating and soldering Electrical Connections 31‐10‐9 – Marking Site Layouts 31‐10‐10 – Anchoring Devices for Ground Comm.‐Electronic Equipment 31‐10‐12 – Metal Ducts and Conduits 31‐10‐13 – Cabling for Fixed Ground C‐E Equipment 31‐10‐24 – Comm. Systems Grounding, Bonding, and Shielding 31‐10‐34 – Fiber Optic Communication Cables and Connectors 31‐1‐141 Series – Basic Electronics Technology

MILITARY STANDARDS

AFMAN 10‐207 – Command Posts AFI 32‐1065 – Grounding Bonding and Shielding for Electronic Equipment and Facilities MIL‐STD‐188‐124B – Grounding Bonding and Shielding MIL‐HDBK‐1857 – Grounding, Bonding and Shielding Design Practices MIL‐HDBK‐454A – General Guidelines for Electronics Equipment

COMMERCIAL STANDARDS AND MANUALS

NFPA 70 National Fire Protection Association NEMA TC 2 – Electrical Polyvinyl Chloride Tubing and Conduit

2 REQUIREMENTS AND TASKS

2.1 General Performance Requirements

All work shall be accomplished in accordance with this PWS. This is a turn-key installation wherein the Contractor shall provide all labor, equipment, installation services, and configurations required for successful completion of this contract/ order. The Contractor shall be responsible for the provisioning of a completely functional solution with required configuration, hardware, software, licenses, ancillary equipment, racks, cabling, patch panels, associated wiring, connections to distribution frames, media gateways, power supplies, network equipment, parts, and materials for all identified requirements listed in this PWS and/or items needed to migrate the services currently implemented on the existing architecture over to the new system. The Contractor is responsible to ensure all equipment purchased and installed as part of this PWS be free of any manufacturer defect or recall. The Contractor is fully responsible for all labor and equipment associated to any defect or recall including any damage or loss of service to GFE due to the defect.

2.1.1 Resources

Unless otherwise stipulated, the contractor shall furnish or provide all personnel, personnel management and supervision, all related internal supporting business functions (including background and “overhead” personnel), materials, supplies, equipment, and facilities to perform the full range of products and services required by this PWS.

2.1.2 General Communication

Regular and direct contractor interface with the Contracting Officer (CO), the COR, and other identified Government representatives is mandatory. The contractor shall not contact, nor take direction, from unauthorized Government representatives, under any circumstances.

2.1.3 Identification

All contractor personnel shall be required to wear Government-approved or provided picture identification badges so as to distinguish themselves from Government employees when working at the Government site. Additionally, the contractor shall comply with all visitor identification requirements when visiting the Government site. When conversing with Government personnel during business meetings, over the telephone or via electronic mail, contractor personnel shall identify themselves as such to avoid situations arising where sensitive topics might be better discussed solely between Government employees. Contractors shall identify themselves on any attendance sheet or any coordination documents they may review. Electronic mail signature blocks shall identify their company affiliation. Where practicable, contractors occupying collocated space with the Government should identify their work space area with their name and company affiliation

2.1.4 Business Relations

A primary element of project success is the business relationship between the contractor and Government representatives. Within this context the Government will monitor the contractor’s contribution to business relations and provide feedback when required. The contractor shall make every effort to establish and maintain clear and constant communication channels with the Government primaries (CO, COR, and other identified Government representatives) of the contract/order for the purpose of:

· Promptly identifying PWS and/or business relationship issues of controversy and the bilateral development and implementation of corrective action plans.

· Ensuring the professional and ethical behavior of contractor personnel.

· Maintaining effective and responsive subcontractor management (if applicable).

· Ensuring the contractor support team is fully aware and engaged in strengthening the interdependency that exists between the contractors and their Government counterparts.

· Facilitating contractor–Government collaboration for continuous improvement in performing PWS tasks, reducing risks and costs, and meeting the mission needs.

2.1.5 Contractor Response

The contractor shall ensure prompt response to Government inquiries, requests for information or requests for contractual actions.

2.1.6 Professional Appearance

Contractor personnel shall present a neat and professional appearance appropriate to the work being performed at all times when interacting with Government representatives, working in Government facilities, or representing the Government at meetings or before third parties.

2.2 General Meeting Requirements

The contractor shall participate in the following meetings. Nothing discussed in any meetings or discussions between the Government and the contractor shall be construed as adding, deleting, or modifying the contractual agreement without written authorization from the CO.

2.2.1 Initial Business/Kickoff Meeting

Within 15 business days following the contract/order award (or other time mutually agreed between the parties), the contractor shall meet with the GSA CO, GSA COR, key contractor personnel, and other identified Government representatives to ensure a common understanding of the requirements, goals, expectations, end products, and objectives of the contract/order. The contractor shall discuss the overall understanding of the project and review the background information and materials provided by the Government. Discussions will also include the scope of work, deliverables to be produced, how the efforts will be organized and project conducted; assumptions made/expected end results. A concerted effort shall be made to gain a thorough understanding of the Government expectations. However, nothing discussed in this or in any subsequent meetings or discussions between the Government and the contractor shall be construed as adding, deleting, or modifying any contract/order requirements, including deliverable specifications and due dates. The contractor shall also address the status of any issues that will affect contractor start-up/ramp-up toward achieving full service/support capability. The Contractor’s Project Manager (PM) shall submit teleconference and in-person meeting minutes to the COR within one business day following the meeting.

2.2.2 Pre-Installation Site Meetings

The Contractor shall host pre-installation site meetings via teleconference 20 days prior to the start of work at each site unless otherwise agreed upon by the Government and the Contractor. The meeting will provide an introduction between the Contractor personnel and Government personnel involved with the contract. The meeting will provide the opportunity to discuss technical, management, CLIN requirements and reporting procedures. At a minimum, the attendees shall include Key Contractor Personnel, the CO, the COR, and other relevant Government personnel.

2.2.3 Integrated Project Team (IPT) Meetings

The Contractor shall host a weekly IPT meeting via teleconference to inform all stakeholders of project activities, status reports, provide opportunities to identify other activities, establish priorities, and coordinate resolution of identified problems or opportunities. The Contractor shall facilitate an IPT call to review all planned efforts and data collection requirements in support of project implementation. The IPT will consist of personnel from site government Command Post point of contact, AMC A6 Network Infrastructure, COR, and the CO, as well as any Contractor personnel the Contractor assigns to the IPT. The CO has the final authority in all Government positions in any discussion. The Contractor shall review the overall project, goals, timelines, base support and any other pertinent information related to this contract with the COR and site personnel.

2.2.4 Site Kickoff Meetings

Upon arrival at the site for the start of installation, the Contractor shall conduct a project in-brief with selected members of the IPT. The Contractor shall field, respond, and discuss any questions pertaining to the proposed solution.

2.2.5 Ad hoc Technical / Work Status

The contractor shall, if requested by the Government, participate in monthly status meetings or ad hoc technical meetings at a mutually agreeable time and place to discuss tasking, work progress, technical problems, performance issues, or other technical matters. During these meetings the contractor shall at least provide accomplishments, problems and issues, and planned actions. The contractor shall take minutes of these meetings and include them in the Monthly Status Report (MSR). These meetings will occur at a time and place mutually agreed upon by the parties.

2.2.6 Contract Administration Meetings

The CO may require the authorized contractor representative to meet or participate in a teleconference with authorized Government personnel as often as deemed necessary to discuss performance or administrative issues. The contractor may also request a meeting with the CO when deemed necessary. The content of meetings shall be documented in writing, as agreed between the parties. Minutes shall be approved by both parties and shall be included in the Government contract file.

2.3 Program/Project Management

2.3.1 General Program/Project Management Requirements

The contractor shall be solely responsible for managing the work performed in the execution of the contract/order. This includes the responsibility to:

· Assign appropriate resources to each task.

· Maintain clear organizational lines of authority.

· Ensure effective task management and administration, following the requirements set forth in the PWS.

· Maintain the personnel, organization, and administrative control necessary to ensure that the work delivered meets the specification requirements.

· Establish and use proven policies, processes, analyses, and best practices.

· The contractor shall be fully responsible for management, control, and performance of any subcontractor used in support of the contract/order. Use of a subcontractor on the contractor’s team shall not relieve the prime contractor of responsibility nor accountability in the execution of the contract/order

Additionally, the contractor shall:

· Bring problems or potential problems affecting performance to the attention of the CO as soon as possible.

· Notify the COR, CO, and other identified Government representatives immediately of any projected, anticipated, or known delays that may impede contactor performance.

· When requested, deliver written reports to the CO to memorialize all verbal reports.

· Provide, in writing, the results of all meetings in which proposals are put forth that have the potential for affecting and/or changing contract agreements, requirements or conditions, and these shall be brought to the attention of the CO.

2.3.2 Integrated Master Schedule (IMS)

The Contractor shall provide a preliminary IMS with the Contractor’s proposal. After award, the contractor will have the opportunity to conduct a site survey at each of the installation locations. These site surveys shall be utilized to determine the interdependencies required to be completed by the Government in order for the contractor to complete the requirements of this PWS. The Government does not intend to increase the scope or cost of this work as a result of these site surveys. The Contractor shall provide an updated IMS within 15 business days following completion of the base site survey. The IMS shall clearly identify all tasks required for successful implementation and completion of this PWS. The IMS shall clearly identify all task interdependencies. The Contractor shall only make changes to the approved IMS as a result of a CO approved change and the Contractor shall submit the updated IMS to the CO for approval. The Contractor shall meet the milestones that were submitted in the final IMS. Actual or projected failure to meet contract requirement or milestones shall be reported to the COR and CO in writing as soon as the information is available to allow for schedule changes to be coordinated to ensure no mission impact to affected unit.

The Contractor PM shall direct the project implementation to ensure the installation, testing, and in-service dates are coordinated with each unit during site visit or teleconference.

The Contractor shall not accomplish work outside the scope of this contract nor deviate from technical orders, manufacturer recommendations, Air Force Instructions, or National Consensus Standards at the government facility, nor shall the Contractor utilize in other work, any supplies or materials not acquired under this contract.

2.3.3 System Installation Plan (SIP)

The Contractor shall provide a draft SIP with the proposal submission. A final SIP will be provided and approved 45 business days prior to site installation. This document will be reviewed by the Government and the Contractor must obtain approval of the SIP, by the Government, prior to start of any installation work. Any equipment associated to this PWS must be installed with minimal disruption to existing services. ASI’s and any other service affecting actions must be pre-approved by the COR and scheduled during maintenance windows. The Contractor shall request such approvals a minimum of 14 business days prior to the scheduled action with the COR. The Contractor shall notify the COR and CO a minimum of 30 business days prior to Contractor’s on-site arrival or start of work.

The SIP shall clearly identify a detailed step by step process on how the installation and migration is to be executed. This narrative should include the steps that are needed to meet the requirements and deliverables of this PWS in chronological order. The SIP should include, at a minimum, steps outlining training, shipping, staging, storing, server deployment, virtual server instances, buildings requiring work, decommissioning of equipment, testing, upgrading firmware, upgrading licensing, migrating Communications Server, digital recorder, radio interface, digital alarm and conference server, dispatch server, system/console UPSs, console link, Secure Telephone (STE) and console positions including peripherals such as telephones, speakers, microphone and headsets, migrating ancillary equipment, grounding equipment, providing power to equipment, installing racks and all other equipment, etc. The Contractor shall receive Government approval of the SIP in order for installation to begin. The SIP shall take into account the operational requirements, platform, the facility, and the environment in which the system is operating. An encompassing SIP is required for each individual location due to unique conditions at each location. The goals and objectives of the system installation shall be documented in the SIP. The SIP shall be broken down to at least the weekly level. The SIP shall also include major milestones of the installation as well as both expected and actual dates of completion. The Contractor shall ensure the contract be executed with little or no disruption to existing services. Any disruption of service must be coordinated with the COR and site government representatives. All efforts shall be made to support services within the alternate facility during system install to reduce downtime to a minimum.

The Contractor shall install console equipment on existing furniture and mounted (touch screens desk top or swivel mounted) based on user requirements. All mounting hardware and adapters, if required to retrofit existing furniture, shall be provided by the Contractor.

The Contractor shall provide all the required hardware and software to implement the installation of voice and radio components required for full voice and radio integration into the console system.

The Contractor shall ensure the installation includes the integration of all existing communications services. The Contractor will program dedicated hotlines as required by each organization location as identified in the SIP, which will be coordinated between the Contractor and each unit. The console system shall work independently from all base networks with the exception of connectivity to government provided circuits. Contractor shall integrate the radio and telephone networks into the consoles at the primary and alternate locations.

2.3.4 Project Support Agreement

The Contractor shall provide a draft PSA with the proposal submission. A final PSA will be provided and approved within 30 days after completion of the site survey. Upon completion of the each individual base site survey, the Contractor shall clearly identify expected Government labor, GFE equipment, and allied support required to implement a fully functional solution. Allied support is defined as any tasks required to be performed by the Government to prepare the facilities and environment for installation. Some of these examples include: main power feeds, inside plant cabling, heating ventilation and air conditioning (HVAC), grounding, and providing sufficient room for the equipment in the facility. Allied support requirements shall be identified in the PSA and approved by the Government in conjunction with the SIP.

2.3.5 Packaging, Handling, Tracking, Storage, and Transportation

The Contractor shall be responsible for packaging, handling, tracking, storage, transportation, staging, and deployment of any equipment and materials provided as part of this PWS. All equipment shall be stored by the Contractor in an appropriate climate-controlled location prior to installation. The Contractor may check with the Government for on-site storage availability throughout the duration of this contract, but if there is no space available the Contractor shall provide off-site climate controlled storage. The Contractor will thoroughly and accurately inventory all equipment being installed or manipulated under this contract in the presence of the Government. The Contractor shall submit a DD250 form Material Inspection and Receiving Report including a complete list of equipment locations, to include equipment serial numbers associated with each location (i.e. phones), for any equipment manipulated, purchased, installed or moved under this contract including GFE, to the Government within 7 days prior to equipment shipment.

2.3.6 Testing

The Contractor shall identify and provide approved industry and OEM procedures that outline, sequence, and indicate qualifications for system acceptance. The test procedures will be provided to the Government for review and approval prior to the beginning of any testing. The testing will ensure the system is fully functional and meets the intended use per this document. The approved test procedures will be used as a final completion checklist at date of the installation. The Contractor shall provide a Draft Installation Acceptance Test Plan with the proposal submission and a final Installation Acceptance Test Plan subject to Government approval concurrent with the delivery of the System Installation Plan, 45 days prior to installation.

The Contractor shall conduct equipment testing. Equipment testing shall be per industry/OEM installation and testing standards. The COR or the COR’s designated representative shall participate/witness the test. The Contractor shall coordinate the testing dates with the COR. Test results will be reviewed and approved by the COR by signing the system test completion document indicating the system has passed all testing standards upon successful completion of any testing. The Contractor shall document and retest any failed test portions within 24 hours, unless equipment has failed and requires replacement. Upon receipt of the replacement equipment, the test will be restarted. The Contractor shall document all test activities on a Contractor provided test completion form.

The Contractor shall notify the COR of the scheduled dates and times of testing no later than 30 days prior to the start of the testing process. Equipment testing shall be per industry and OEM installation testing standards.

2.3.7 Test Results

The Contractor shall furnish final test results on a Contractor-provided test completion form to the COR for review no later than seven business days prior to site acceptance. The Contractor shall ensure the final test results indicate the system passed and the system is fully operational. Any test failure will result in Contractor fixing the issue(s) and retesting. All tests must be acceptable and signed as complete by the site government representative and Contractor.

2.4 Configuration and Equipment

The Contractor shall provide and facilitate all configurations and equipment required to satisfy the requirements of this PWS. The Contractor must ensure that all equipment and software installed in accordance with this PWS will be the latest JITC certified version, be granted Department of Defense Information Network (DoDIN) APL approval, have Authority to Operate on the installation network enclave, and have Multilevel Precedence and Preemption (MLPP) capability (IAW DoD Instruction 8100.3). The Contractor shall submit letters of JITC certification and APL approval with their proposal and shall maintain JITC certification and DoDIN APL approval for the life of the contract. The Contractor shall provide and install all necessary equipment and software to transition from the existing architecture to a consolidated IP backed solution in order to deliver services as specified in the latest DoD UCR and compliant with DoD instructions for RMF requirements.

The Contractor must provide a complete solution that meets all requirements of this PWS. The Contractor shall ensure the solution and all equipment listed in 2.4.1-2.4.12 and Appendix 3 are included as part of the solution and are compliant with all references outlined in this PWS.

2.4.1 Command Post Console System

The Contractor shall furnish and install a new JITC certified UC Dispatch Command Post console system. The console system shall provide redundant Ethernet connections to every radio interface unit, operator position, and communications server by having dual local area network (LAN) interfaces at all console endpoints and major system components. Major system components are defined as those critical to system operation to include all network switches, routers, servers, and telephony gateways. All network switching components shall be provided by the Contractor and run independent of the host base network. All telephones and consoles shall be equipped with push-to-talk. The Contractor shall connect the system to the Defense Information Switched Network (DISN) with Primary Rate Interface (PRI) trunk group(s) from the CP to the host base switch. The Contractor shall also provide programming information needed to provision the existing PRI lines between the new system and base switch. All required additional hardware to make these connections shall be provided by the Contractor. This additional hardware may include but is not limited to, patch cables or media converters.

2.4.2 Consoles

The Contractor shall furnish and install new communications consoles with the following basic capabilities:

1. Touch screen

2. Configurable with a minimum of 50 individual user roles and profiles.

3. Push-to-talk handsets (2 per console)

4. Hands free headsets equipped with belt grip and push-to-talk (1 per console)

5. Two desktop speakers integrated into each console workstation.

6. Unclassified telephone system integration with one touch and hands free operation, caller identification display, callback for dropped calls, speed dialing, MLPP capability, and the ability to transfer voice communications between administrative telephones and consoles.

7. Visual indicators on screen with touch access for monitoring radio and telephone lines.

8. Secondary alert (crash) net capability. The ability to press one hotline button and connect at least 23 members into a conference call.

9. Programmable macro keys customizable to user needs.

10. Covert electronic duress system

11. Speech recording capabilities as identified in paragraph 2.4.3.

12. Conferencing capabilities utilizing contractor provided conference equipment as identified in paragraph 2.4.4.

13. Access to radio networks as identified in paragraph 2.4.5.

2.4.3 Voice Recording System

The Contractor shall install a new voice recording system to support documentation and recall of all voice communications (telephone and radio). The Contractor shall configure the system to record and store all radio and voice communications for a minimum of 30 days, to include the short term replay at each console and the ability to retrieve recordings as identified by the site government representative. The recording system shall be searchable, create date and time stamps for all records, produce a recording warning tone, and allow for the transfer of specific recordings to digital media (CD-R, DVD-R).

2.4.4 Conference System

The Contractor shall include the installation and/or integration of a conference capability for this system. The conference solution must allow for the integration of radio and telephone conferencing and include a minimum of 23 conferencing parties that is available 24/7, 365 days a year. The conference system must provide instant telephone conferencing with on and off-base telephones, and radio interfaces.

2.4.5 Radio Integration

The Contractor shall integrate existing radio equipment listed in Attachment D into all console positions. The system shall be capable of integrating with Land Mobile Radio, Ultra-High Frequency/Very-High Frequency and High Frequency radio technology. The minimum required number of radio networks at each location is identified in Attachment D. The proposed solution shall include expansion capability of at least two additional radio networks at each Command Post location.

2.4.6 Uninterruptible Power Supplies (UPS)

The Contractor shall furnish and install UPS and power components at both the primary equipment rack and individual operator console positions that ensure continuous and full system operability in the event of primary distribution system malfunction. All UPS shall be rated at a runtime of one hour. Individual electrical circuit(s) will be provided by the government.

2.4.7 Peripherals and Miscellaneous Parts

The Contractor shall include all peripherals and miscellaneous parts not listed as a major component in Attachment D to ensure all systems are fully functional, including but not limited to handsets, headsets, push-to-talk accessories, speakers, microphones, telephones, hardware, cables, media converters and multiplexers as needed for system operation. This includes connections to government provided equipment such as Secure Terminal Equipment or faxes. These will be included as part of the Contractor’s proposed solution and any items realized at time of installation and/or integration will be provided at no additional cost to the Government.

2.4.8 Hotline Configuration

The console system shall provide the capability for a minimum of 500 hotlines. The Contractor shall configure all hotlines identified by the government representative at each location to support Command Post and/or AMCC operations. After initial programming, the system shall allow the local Government site administrators the ability to program hotlines according to local mission requirements.

2.4.9 Alternate Location

An alternate Command Post location shall be configured for all 14 locations to support full and seamless Command Post operations (radio & telephony interfaces, voice recording, etc.) in the event the primary location is disabled. The Contractor shall install redundant equipment in the alternate location to ensure high availability and full operation of the entire system.

2.4.10 Inside and Outside Plant (Cabling)

The Contractor shall provide all required labor, interface equipment (major and minor hardware), and cabling to support the connection/extension from the building demark to the primary and alternate Command Post equipment, to include any intra-building wiring/cabling to support connectivity of consoles, radios, recorders, etc. Fiber and/or copper connections between buildings already exist and will be provided and maintained by the Government; however, any and all connection devices shall be provided by the Contractor.

2.4.11 Equipment

The requirements for each location vary as stated in Attachment D; however, at all locations the Contractor shall furnish equipment to meet industry and United States Air Force specifications with the appropriate licenses at all locations. The Contractor shall be responsible for the provisioning of a completely functional Command Post console system with required programming, hardware, software, Right-To-Use (RTU) licenses, ancillary equipment, parts, and material for all identified requirements. Refer to Attachment D which details the major components of the requirements at all places of performance.

2.4.12 Configuration Management

Configuration Management information shall be provided to the Government in common format. All drawings or topologies shall be provided in both Microsoft Visio and PDF format. All other documents such as equipment inventory lists or data sheets shall be in Microsoft Excel or Word format. The Contractor shall provide 2 copies of the as-built documentation on Compact Disk (CD) to the client COR and 1 CD to the Government representative at the respective Government site within 30 days after system migration. Documentation shall include:

Permanently identify all new, upgraded, relocated or reconfigured equipment and material (i.e., cabinets, racks, termination blocks, patching, cables, etc.) through stenciling or tags. The Contractor shall ensure the stenciling and tagging follow the format used by the specific site. Hand written tags are not permitted. Red-lined drawings are unacceptable. All network topologies in the United States Air Force are considered both sensitive and proprietary.

2.4.13 Post System Migration

The Contractor shall provide 24/7 on-site post migration support and services for a period of five days after complete system migration in order to completely validate operations during high volume service. Remote access, if required, must be coordinated with the Government and comply with all applicable security guidelines and regulations.

2.5 Equipment Removal

The Contractor shall remove and decommission the existing Siemens systems and all other legacy equipment including all consoles, screens, speakers, headsets, handsets, UPS, peripherals, and associated cabling that were replaced or upgraded under this contract/order as well as remove any legacy cabling from the end device to the wall jack that is not being reused. All items that are decommissioned will be packaged, palletized, and placed in a government specified location for disposal. The Government is responsible for the disposal of all equipment once palletized and stored in the specified location by the Contractor. DoD Manual 4160.21, Volume 1 covers disposal guidance and procedures.

The Contractor shall ensure the integrity of the existing ladder racks and cable pathways are not compromised and are still connected to the true ceiling to support the infrastructure after removal of the existing equipment.

2.6 Training

The Government aims to provide ample and thorough training to all personnel responsible for supporting the systems that make up the Command Post solution. The Contractor must provide sufficient training that is tailored to the specific systems installed for this PWS. Hands-on training shall be designed to provide Command Post personnel the ability to operate and maintain the system without contractor assistance.

The training curriculum must support 12 students and must consist of up to a week of Operator and System Administrator (SA) courses centered around performing basic and intermediate level functions on the proposed Command Post system. Training shall be conducted based on unit personnel availability once the system is operational and prior to system acceptance. The Contractor shall provide a training plan that includes the Contractor’s approach, training syllabus and lesson plans to the Government for approval prior to training NLT 30 business days after contract award. Training classes shall be provided as listed below; the number of individual trainees for each class will be provided by the site but each class will consist of no more than 12 students. These areas should include but are not limited to the listed items below.

The Contractor shall ensure that training materials and references are made available to each site at the time of install. As part of the onsite training included at install, the Contractor shall also deliver training references (CDs, DVDs, and/or electronic/web-based links) containing all training materials to the site government representative in order to allow for continued training after onsite training and system acceptance.

Operator training shall guide the student step-by-step through hands-on operation of the system. The instructions shall be sufficiently detailed to guide the student through all operator accessible controls and functions. Training shall identify all features and capabilities of the system that require Command Post operator understanding, as well as identify basic troubleshooting steps that may be taken prior to trouble ticket submission. Include sufficient information required to interface the system with Government provided equipment, to include radio and telephone links. The purpose of this training is to give the Command Post operator sufficient information to operate the system and conduct follow-on training with Command Post personnel as necessary.

The Contractor shall conduct SA training with familiarization on the Dispatch/System Manager Application giving SAs the ability to perform basic Moves/Adds/Changes.

The Contractor shall also provide training related to conferencing systems, voice recorders, and radio interface equipment use.

2.7 Maintenance-Sustainment-Warranty Support

The Contractor’s maintenance-sustainment-warranty shall cover services for workmanship deficiencies and equipment provided or installed in accordance with this PWS. All personnel travel and equipment shipping costs in accordance with this entire PWS shall be the responsibility of the Contractor. The Contractor’s maintenance-sustainment-warranty period shall span a period of a 1-year base period (OEM standard warranty) plus four optional sustainment years from the date of initiation at each site. The Contractor shall provide warranty documentation to the COR prior to site acceptance and shall begin upon site acceptance (not test acceptance) and initiated with the signing of the AFTO 747. The Contractor shall not consider the system accepted without the COR signing off on the DD250 and AFTO 747. The contractor shall provide a toll-free number and 24/7 web-based customer portal to initiate, track, manage, and report the status of support tickets. The Contractor shall provide the site government representatives and COR with website/credentials to track regular and unscheduled maintenance actions. Actions shall be associated with a timestamp. The Contractor shall provide site government representatives and CORs with a unique identifier to be used to examine all maintenance actions for a particular site. Advanced search capabilities shall be available for the aggregating of elements to be used in trend analysis and performance monitoring.

2.7.1 Base-Year Maintenance-Sustainment-Warranty Support

Under the base-year warranty, the Contractor shall provide a full/unlimited commercial one‐year warranty for all Contractor provided hardware, software, materials, and workmanship. The warranty shall include emergency technical assistance as required including 24/7 remote dial‐in and on‐site responses as appropriate for system failures. Warranty shall cover total system operability to minimize risk of mission failure. The warranty shall consist of 24/7 technical assistance for all hardware, software, and equipment, and include replacement free of charge of failed equipment down to the lowest replaceable unit for all locations mentioned in this PWS.

2.7.2 Option Year Maintenance-Sustainment-Warranty Support

Under maintenance-sustainment-warranty, the Contractor shall perform corrective maintenance to restore all outages associated to any and all equipment installed under this PWS IAW the following subparagraphs. If there is an issue concerning a piece of equipment, network, and/or cabling, the Contractor shall immediately investigate course of action. The Contractor shall provide a customer portal and written notification via email to the COR or designated representative at each site, within two hours after service is restored if no system Contractor portal is available to document outages. Included in this notification shall be a description of the corrective action(s) taken to restore the system to proper operation.

The Contractor shall provide written procedures and required information for warranty services prior to completion of the site acceptance form. This information shall include written confirmation of the warranty period, phone numbers, web-based customer portal, and contact information. It shall detail procedures for technical support, troubleshooting assistance, work ticket submission, and replacement of faulty equipment.

2.7.3 System Failures

The Contractor shall perform corrective maintenance to restore all outages and failures as described below. Command Post personnel are responsible to coordinate efforts with the Contractor and the telephone carrier as well as other related providers. All failures can be identified at any time during the base-year Maintenance-Sustainment-Warranty Support or option year Maintenance-Sustainment-Warranty Support periods.

2.7.3.1 Catastrophic Failures

A catastrophic failure means loss of the ability to initiate or answer calls on 25 percent or more of the circuits. If a catastrophic failure occurs, the Contractor shall perform a service call, if Contractor deems necessary. The Contractor personnel shall begin diagnosis and repair efforts within two hours of the Contractor’s receipt of the notification of the failure.