IB08 Performance Work Statement - Garrison Cable.pdf

PERFORMANCE WORK STATEMENT (PWS)

Cable Television and Internet Services United States Army Garrison (USAG) Fort Knox, Kentucky

PART 1

GENERAL INFORMATION

1. GENERAL: This is a non-personal services contract to provide Cable television and commercial internet services. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1. Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform cable television and internet services as defined in this Performance Work. The contractor shall perform to the standards in this contract.

1.2. Background: Install, maintain and service cable television and internet services at specified locations in Part 5 of the PWS. For twenty (20) Years, the Garrison has utilized this basic utility for the (Internet Service Provider) ISP and broadcast television for Mission Support Requirements.

1.3. Objectives: Provide reliable and consistent internet and cable television services for USAG Directorates.

1.4. Scope: Services include installation and repair of service at various locations within USAG Fort Knox. Services are supporting both operational requirements and the quality of life for personnel and their families. The objective is to secure a reliable, secure, and cost-effective solution that meets current and projected needs.

1.5. Reserved

1.6. General Information

1.6.1. Quality Control (QC): The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS.

1.6.2. Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3. Recognized Holidays: Contractor is not required to perform on-site maintenance services on holidays. Contractor shall work these holidays only on emergency basis, authorized only by the Contracting Officer.

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day

President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day Juneteenth

1.6.4. Hours of Operation: The contractor shall conduct on site business between the hours of 0800- 1600 Monday through Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5. Place of Performance: The work to be performed under this contract will be performed at cable serviced locations, located in Part five (5) of the PWS.

1.6.6. Type of Contract: The government will award a Firm-Fixed Price Contract.

1.6.7. Security Requirements: Reserved

1.6.7.1. Physical Security: Reserved

1.6.7.2. Key Control: Reserved

1.6.7.4. Anti-Terrorism and Information Assurance Training: Reserved

1.6.7.5. AT Level I Training: All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 30 calendar days after completion of training by all employees and subcontractor personnel. AT Level I awareness training is available at the following website: https://jkodirect.jten.mil/

1.6.7.6. AT Awareness Training for Contractor Personnel Traveling Overseas: NA

1.6.7.7. Access and General Protection/Security Policy and Procedures: Contractor and all associated sub-contractors’ employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.6.7.8. iWATCH Training: Reserved

1.6.7.9. Contractor Employees Who Require Access to Government Information Systems: Reserved

1.6.7.10. Global Address Listing (GAL): Reserved

1.6.7.11. Reserved

1.6.7.12. Threat Awareness and Reporting Program (TARP). Reserved

1.6.7.13. Information assurance (IA)/information technology (IT) training: Reserved

1.6.7.14. Annual Cyber Awareness Training: Reserved

1.6.7.15. Acceptable Use Policy: Reserved

1.6.8. Special Qualifications: Reserved

1.6.9. Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.10. Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance:

maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.11. Key Personnel: Reserved

1.6.12. Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.6.13. Contractor Travel: Any contractor travel will be at contractor expense for repair actions or to attend meetings, conferences, and training.

1.6.14. Other Direct Costs Reserved

1.6.15. Data Rights Reserved

1.6.16. Organizational Conflict of Interest: Reserved

1.6.17. PHASE IN /PHASE OUT PERIOD: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel onboard, during the 30-day phase-in/phase-out periods. During the phase-in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

PART 2

DEFINITIONS, ACRONYMS, AND ABBREVIATIONS

2. DEFINITIONS, ACRONYMS, AND ABBREVIATIONS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S.

Government appointed by the contracting officer to assist in the administration of the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORKDAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.13. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS AND ABBREVIATIONS:

ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CFR Code of Federal Regulations COR Contracting Officer Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DFARS Defense Federal Acquisition Regulation Supplement DOD Department of Defense FAR Federal Acquisition Regulation KO Contracting Officer OCI Organizational Conflict of Interest PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Plan TE Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: NA

3.2. Facilities: The Government will provide access to facilities for installation or repair.

3.3. Utilities: NA

3.4. Equipment: NA

3.5. Materials: NA

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1. Basic Services. The contractor shall provide services for Cable and internet services below for the facilities and level of service detailed in 1.1. The Period of Performance is from 30 September 2025 to 29 September 2026 (12 Months) with 2 additional option years.

Specific Tasks include but not limited to:

Contractor Shall Provide managed Internet services and Wi-Fi services across multiple buildings.

Contractor Shall Provide Television, and Internet connectivity.

Contractor Shall Provide Internet speeds and a bandwidth of 200MBPS per building.

Contractor Shall Provide all necessary replacement parts and associated labor without additional cost.

Contractor Shall Provide all software, diagnostic, licenses and telephone support.

Contractor Shall Provide automatic software updates to include any fixes or newly released versions.

Contractor Shall Provide Onsite coverage up to 24 hours a day, 7 days a week.

Contractor Shall Provide Short term extended coverage for building systems and life/health equipment in case of internet failure.

Contractor Shall Provide Guaranteed response time within 24 hours to ensure critical availability.

Contractor shall provide accurate and timely submission of all invoices by the 25th of each month.

5.2 Building Breakdown – All buildings listed for this requirement (Listed by building number then address):

3335 Wilson Rd 1609 3335 Wilson Rd, Fort Knox, KY 40121 TV Service w/ 9 -boxes

75 6th Ave 1227 75 6th Ave, Bldg 1227, Fort Knox, KY 40121

TV Service w/ 2-boxes

298 Gold Vault Rd

298 Gold Vault Rd, Fort Knox, KY 40121 TV Service w/ 3 -boxes

5.3 Installation: Contractor shall be responsible for installation, maintenance and/or repair of any equipment, or new install for internet or cable television.

5.4 Repairs: Repairs are completed within 24 hours for typical repairs, 72 hours for repairs requiring external to facility line repair.

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS) Reserved.

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

Attachment/Technical Exhibit List:

7.1. Technical Exhibit A – Performance Requirements Summary

7.2. Technical Exhibit B – Deliverables Schedule

TECHNICAL EXHIBIT A

PERFORMANCE REQUIREMENTS SUMMARY (PRS)

PERFORMANCE

OBJECTIVE

PERFORMANCE STANDARD PERFORMANCE THRESHOLD

Monthly Billing Cycle Monthly billing in WAWF by 25th of following month

90% of Billing Actions

Site Repair Within 24 hours of outage 90% of Maintenance Calls

4368 Wilson Rd 9308 4368 Wilson Rd, Fort Knox, KY 40121 TV Service w/ 2-boxes 287 Main Range Rd

287 Main Range Rd, Bldg 9312, Fort Knox, KY 40121

200 Mb Internet w/ 1-

IP

685 Old Ironsides Ave 1102

685 Old Ironsides Ave, Fort Knox, KY 40121

200 Mb Internet

125 6th Ave 1110 Bldg 1110 6th Ave, Fort Knox, KY 40121 TV Service w/ 3-boxes

280 Pilot St 5223 5223 Pilot St, Fort Knox, KY 40121 TV Service w/ 11-boxes 469 Spearhead Div

469 Spearhead Division Ave, Fort Knox, KY 40121

TV Service w/ 16-boxes

469 Spearhead Div

469 Spearhead Division Ave, Fort Knox, KY 40121

200 Mb Internet w/ 5-

IP

On Site Maintenance Standard repairs completed within 24 hours

Repairs are completed within 24 hours for typical repairs, 72 hours for repairs requiring external to facility line repair.

Site Representative or COR for the order

Will be considered in determining Acceptability for Exercise of Contract and Task Order Option, and or Acceptability or best value for future awards.

Invoices Content and submission of Invoices are in accordance w/ contract procedures, are timely, accurate, and complete and posted to the Task Order Platform by the 25th of each month, contractor cooperates with Government to resolve invoice issues

90% of invoice issues resolved within 60 days.

Review and acceptance of the invoice by person/s identified in Task Order.

Past performance will be considered in determining Acceptability for Exercise of Contract and Task Order Option, and or Acceptability or best value for future awards.

TECHNICAL EXHIBIT B

DELIVERABLES SCHEDULE

Deliverable Frequency # of Copies Medium/Format Submit To WAWF billing Monthly

Electronic-

WAWF

WAWF

WAWF,

notification email provided to COR